Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anastasiia

Chemicals, 500+ employees

Less than a year

5.0

Confluence as an organization's knowledge base

Pros

Confluence is fantastic software! I always found it very hard to manage and look for knowledge and documents in bigger organizations and Confluence solved all of the problems. Its full text search capabilities are great and it is superb easy to share the knowledge.

Cons

I have yet to encounter any issues with Confluence.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Anurag

Computer Software, 500+ employees

More than a year

4.0

Confluence review

Pros

Version history maintenance and sharing with the team

Cons

There are occasional crashes and failures to merge changes.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

M
Marissa

Translation and Localization, 500+ employees

Less than a year

5.0

Good for document management

Pros

It is easy to find a variety of document as well as the different permission roles to prevent others from accessing files they should not

Cons

Improvements to the search functionality and file upload speed would be welcome.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

5

S
Sherryl

Information Technology and Services, 51-100 employees

Less than a year

5.0

Value for money

Pros

Easy to use and modify for the needs of all enterprises regardless of size. Atlassian has a huge community of users and a large suite of integrated products making it easy to expand and support according to an organizations growing needs.

Cons

Identifying drawbacks with this product is difficult.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Elsa

Education Management, 11-50 employees

Less than a year

5.0

Make onboarding easier!

Pros

Confluence is as essential as any other software for your companys (and teams) success. Makes the onboarding of your new teammates an ease. Having a place where you can learn anything and everything about the documentation (or knowledge) of your company will help your team to succeed and passively teach them self-learning. Forget the questions on how to do this or that, or having to repeat the same thing a hundred times. Send a link to the topic they need info on and done!

Cons

My experiences with Confluence and Atlassian have been entirely positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

P
Prati

Information Technology and Services, 51-100 employees

More than a year

4.0

Best application for product management

Pros

It's easy for employees to understand the product requirement. Easy to understand the functionality and maintain the agile process.

Cons

There is potential for improvement in their services in the future.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

S
Sayma

Consumer Services, 1-10 employees

Less than 6 months

5.0

Great if you want everything in one place.

Pros

If you're working in a team it's a great source to use as you can direct a person straight to the link and they basically have everything they need. It's good to build documentation especially for newcomers too.

Cons

I haven't noticed any significant issues with it, although my usage has been limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mansi

Computer Software, 500+ employees

More than a year

5.0

Best software for managing knowledge base for your teams

Pros

I like how easy it is to use, collaborate, and manage a team workspace. It acts as a single source of truth for my entire team where we can store documentation for all processes, and products. The collaboration is easy because of its features like leaving personal comments, tagging users, and multiple users editing the same document, and real-time updates.

Cons

A feature allowing users to create personalized alerts and receive notifications for updating outdated documents would be useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Garkem

Information Technology and Services, 51-100 employees

Less than 6 months

4.0

Best service

Pros

Authorization and keeping, tracking documents are very useful and easy. Overall design is pretty good.

Cons

Implementation can be challenging, and additional functions are eagerly anticipated.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

Less than a year

4.0

A staple name!

Pros

It's a staple name in the tech industry and amongst development teams, easy to use and good integrations - overall a great product that makes lives easier.

Cons

While there are no issues with the product itself, the competitive market offers companies with various features and benefits.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Ashirbad

Information Technology and Services, 500+ employees

Less than a year

5.0

Confluence review

Pros

One of the best software product with interactive features. I have integrated JIRA and confluence and it does wonders. Happy to use this product

Cons

As of now, I haven't encountered anything unnecessary or irrelevant.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Arie

Financial Services, 500+ employees

Less than 6 months

4.0

Good Project Management Software

Pros

Great project management tools for tracking progress and documentation. Confluence helps with workplace churn and quickly onboarding new hires.

Cons

Overall, I believe Confluence could benefit from better integration with Jira, providing a unified dashboard for monitoring progress across both platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

All in One solutions

Pros

Easy to use interface, Customized access to users. Knowledge sharing tools. Inbuild advanced editors.

Cons

Including features like performance reviews and attendance management could enhance Confluence's capabilities and potentially compete with HR software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LR
Lindsey Raye

Program Development, 11-50 employees

Less than a year

4.0

Useful for team collaboration

Pros

Easy to see notes across users even from different departments and even time zones

Cons

Difficulty in locating specific topics or notes sections unless properly categorized.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Christina

Writing and Editing, 500+ employees

More than a year

4.0

I did choose it over most platforms

Pros

Very easy to set permissions and access rights, allowing quick protection of documents. Also easy to make quick webpages and hubs for documents and management.

Cons

The widgets and tables during editing lack intuitiveness. A tutorial may be necessary to become proficient in Confluence, but once familiar, it becomes easy to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

A
Anonymous

Not Specified, 500+ employees

Less than a year

3.0

Lack of features streamlines usability

Pros

The editor is very straightforward, the page trees allow for streamlined organization, and it is easy to control access to pages.

Cons

Although straightforward, the editor lacks robustness compared to similar software, missing some functionalities.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

2

Functionality

5

A
Anonymous

Not Specified, 500+ employees

Less than a year

3.0

Lack of features streamlines usability

Pros

The editor's simplicity aids in easy page management and access control.

Cons

Despite its simplicity, the editor lacks the robustness found in similar software options.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

4

Functionality

6

J
Jenelin

Financial Services, 101-500 employees

More than a year

5.0

Excellent tool for team collaboration and documentation

Pros

This tool fosters team collaboration on projects while ensuring knowledge visibility.

Cons

Enhancements are needed for the mobile version, which currently offers only basic tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

P
Prabhat

E-Learning, 500+ employees

More than a year

5.0

Confluence Best Knowledge Sharing Platform

Pros

Confluence acted as a central repository for team knowledge articles, aiding new member orientation.

Cons

Editing documents on Confluence can be challenging at times, particularly depending on internet speed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Prachi

Information Technology and Services, 500+ employees

More than a year

5.0

Convenient knowledge management, ease of use

Pros

Confluence's user-friendliness and quick setup, along with features like edit permissions and integration, are notable.

Cons

Additional features are necessary for improved text management and formatting capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

6