Total 129 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

32%

4

Stars

41%

3

Stars

10%

2

Stars

7%

1

Stars

10%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

R

Robert

Not Specified, N/A employees

More than a year

4.0
October 2017

Still figuring out the kinks of the applications, there are still a number of things that need to ou

Pros

This is a more interconnected, truer ERP system, definitely an upgrade over our legacy system.

Cons

Some of the screens are not intuitive. For example, only after trial and error was I able to determine the proper order of computing and posting depreciation on the fixed assets module.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

M

Melissa

Not Specified, N/A employees

Less than 6 months

4.0
October 2017

Implementation was difficult. We had a small team with function experience but not implementation

Pros

I find it powerful with good accounting functions. Time and expense work the best. Having it recognized as great government accounting software should make our annual audit go smoother.

Cons

I am not sure about both sides of GL entries. We did not get a broad overview at the beginning, which has led to difficulty in administration. Pools are hard to troubleshoot.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

R

Ron

Government Administration, 51-100 employees

Less than a year

4.0
October 2017

Better than using quickbooks

Pros

It helps me see expenses more easily.

Cons

Reports are hard for me to sort in Excel. I would like to be able to sort data in Excel easier to use with pivot tables.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

T

Theresa

Computer Software, 500+ employees

Less than a year

1.0
September 2017

Awful Program

Pros

I would never recommend this system. I would build my own T&E system before investing here.

Cons

It is not user-friendly, it's a very clunky system, and it's not intuitive in the least. I can barely put in my time without messing things up, and trying to adjust time after a period closes is terrible.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

T

Thomas

Aviation & Aerospace, 51-100 employees

More than a year

1.0
August 2017

too many steps

Pros

If there is one thing I would like to say I would demand a refund until it became usable for its intended purpose. I am not happy and have nothing positive to say about it for now.

Cons

When selecting print to PDF or a printer only the date shows. The user interface is overly complex and the shortcut buttons are misleading. I also face repeated login issues even when entering valid information.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

1

J

Jeremy

Not Specified, N/A employees

More than a year

4.0
July 2017

Great product overall for government contractors.

Pros

Its heavily integrated. Also it offers many features suitable for government contractors. Companies that focus heavily on projects and reporting will find the system very fitting for their needs.

Cons

The system is very complex and requires a lot of hands-on interaction to master. The integration is great but it comes with a steep learning curve.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

F

Fred

Information Technology and Services, 500+ employees

More than a year

3.0
July 2017

There aren't many good products in the Market, but dealing with Deltek is awful

Pros

Software includes a lot of features that support government accounting. I can enter very detailed levels of project strings, ORG codes and GL Account Codes for every transaction.

Cons

The user interface is poor as it still looks like an old mainframe screen. Although customer support is friendly, its not very helpful. They often push support tickets towards their paid consulting services which makes me feel like they are constantly trying to get more money out of us.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

5

M

Marianne

Government Relations, 500+ employees

Less than a year

5.0
July 2017

Total streamlining of the procurement process.

Pros

Deltek Costpoint is a program that is very easy to use and the best part is how customizable each window is. I can move text boxes around to meet my needs and save queries and window setups according to my requirements.

Cons

There are several elements that do not apply to my specific job so those are what I like the least.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Pauline

Management Consulting, 51-100 employees

More than a year

4.0
July 2017

Makes reporting especially easy

Pros

Its easy to use, from data entry to reporting and translating the numbers into easy to read reports is pretty simple too.

Cons

Costpoint system is not fully customized to meet our needs so I have to work around it to accomplish our daily tasks.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

R

Robert

Aviation & Aerospace, 500+ employees

More than a year

5.0
June 2017

This Software is a must have for any Gov't Contractor that wants to do business in this space

Pros

The application is very powerful and flexible as it allows me to set things up for my business as simply or as complex as needed. Also the option to enter everything just once and capture all the data required for properly allocating Fringe, Overhead, G&A or Material & Handling Cost Pools is essential for preparing DCAA/DCMA compliant invoices, DCAA Disclosure Statements and Incurred Cost Submissions. Each module I add links automatically with the existing accounting data so no extra steps are needed to connect different modules.

Cons

Its not always clear when a patch is needed to update a specific module. I often do not realize an update is required until I encounter an error message. Sometimes, its challenging to update or patch just the problematic application because fixes can affect more than one application.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

David

Government Administration, 101-500 employees

More than a year

5.0
June 2017

Work Smarter not Harder

Pros

The Costpoint enterprise suite provides a complete set of tools that can influence important business decisions in a specific industry. What sets this software apart is the ability to customize it using Extensibility tools.

Cons

Customization is limited unless I have in house experience or am willing to pay for consulting, which is something to consider.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

L

Lynne

Not Specified, N/A employees

Less than a year

4.0
June 2017

Costpoint 7 is user friendly

Pros

I find Costpoint 7 very easy to work with and easy to learn. It has helped me boost my productivity.

Cons

Some functions in Costpoint 7 do not always support a steady workflow or do not work at all.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

6

B

Bill

Aviation & Aerospace, 500+ employees

Less than a year

2.0
June 2017

Has given absolutely no thought to user experience. It is absolutely horrid for the user. It takes hours to put in a simple expense report.

Pros

Software is DCAA compliant and the accounting features work as expected. However, I would not classify it as ERP or say it provides business intelligence.

Cons

The user experience is terrible. The interface is outdated and not user-friendly as it requires 18 clicks to accomplish any task.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

6

H

Heather

Aviation & Aerospace, 500+ employees

More than a year

4.0
May 2017

The system is very straight forward and easy to navigate.

Pros

From an HR perspective, I find the system very easy to use and it is well designed. Reporting for mandatory compliance is simple which simplifies our tasks. We started using Talent Management last year for applicant tracking and onboarding. Once we integrate Talent Management with Costpoint it will create efficiencies for both HR and payroll departments.

Cons

Once information is entered and saved in someone' record, it can be difficult to remove that person. There seem to be many hotfixes but they do improve the system over time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

T

Tim

Not Specified, N/A employees

More than a year

4.0
May 2017

Use on a daily/weekly basis to track project costs and status. Very valuable.

Pros

I use it daily and weekly to track project costs and status. Its very valuable as it allows me to create weekly reports that provide most of what I need.

Cons

Our implementation feels very clunky. Also it is challenging to get the reports I need easily and it seems to require specialist attention.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

H

Harlan

Not Specified, N/A employees

More than a year

4.0
May 2017

version 7.1.1 Admin disappointed with the constant updates but the end-users like it

Pros

Our end-users generally have no complaints about the software. We use it for everything from purchasing and receiving to HR functions.

Cons

I am not a fan of the new update model introduced with version 7.1.1. It seems there are constant updates now and unlike previous versions where I could install only the updates needed to fix specific issues, I now have to install ALL updates. I understand they are trying to avoid major revision upgrades this way but it has significantly increased the load on the IT department for day to day operations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

P

Paulo

Aviation & Aerospace, 51-100 employees

Less than a year

5.0
May 2017

Excellent software, needs additional features to improve in different areas, specially reporting.

Pros

Its very user friendly yet well controlled. This software is a fantastic tool for accounting because the systems design aligns with its functionality. Costpoint greatly helps us manage and control costs.

Cons

The reporting could use improvement. While the system offers some basic essential reports, I believe there should be more options and flexibility to help users get the most out of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

John

Professional Training & Coaching, 51-100 employees

More than a year

5.0
May 2017

Costpoint is a very extensive accounting package, with all the modules we need

Pros

Software is easily customizable to meet our needs especially in project management. We also use Cognos reporting, Costpoint Enterprise reporting, and Time & Expense and all these Deltek products integrate seamlessly.

Cons

Some features are a bit non intuitive, even though they are not used often. Proper setup requires expert assistance.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

K

Kristin

Not Specified, N/A employees

More than a year

4.0
May 2017

Customer support has reduced over the years. CP is a stable software but needs periodic fix packs.

Pros

It has many fields and offers flexibility depending on our companys model. While it is widely known, it is not used in all of our international offices.

Cons

Modules do not automatically connect, so I need to run processes to update them. Data entry could also be streamlined in future versions.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

6

J

Jane

Not Specified, N/A employees

More than a year

4.0
May 2017

CP is good and user friendly

Pros

Costpoint provides government contractors with unmatched project management, accounting, labor, reporting and compliance features, giving me exactly what I need to boost efficiency and better profitability. It was designed specifically for government contractors and has been widely adopted earning the trust of federal agencies and their auditors.

Cons

The system has bugs and is not very stable. It often takes a long time to get a response from customer service. Field names and connections to other fields are not always clear and it takes years to become fluent in the program.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8