Total 129 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

32%

4

Stars

41%

3

Stars

10%

2

Stars

7%

1

Stars

10%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Z

Zahid

Not Specified, N/A employees

Less than a year

4.0
April 2018

Great

Pros

This software is quite friendly and allows me to complete many tasks quickly. I try to fix errors and show solutions.

Cons

What I like the least is that it is not available for some platforms as free software and does not allow me to see how it would work on that system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
April 2018

I've used CostPoint to track recorded work time.

Pros

Once I got the hang of it, it became fairly easy to update my timekeeping and sign in, as well as check my available leave balance.

Cons

Adding new programs to my worksheet is not very intuitive and some of the menus feel complex and unclear about their functions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tawnyia

Not Specified, N/A employees

More than a year

5.0
April 2018

I have used Deltek on the Project side and the Accounting side. Very positive experience!

Pros

I find the software intuitive and very easy to use. All modules seem to flow together seamlessly from project setup to billing.

Cons

There are not many things I don't like about Deltek Costpoint. Compared to other accounting software, it is the best!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

4.0
March 2018

Great functionality but not easy to use

Pros

Due to the nature of our work, I found it to be a great product to use when working on government contracts.

Cons

The software is not user-friendly. It took me quite some time to learn how to use it properly, and the reporting function is complicated.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than a year

3.0
February 2018

I had to use CostPoint for work before.

Pros

It's feature-rich and does just about everything I need it to do. Also, the modular nature of the software means that I can add additional functionality as needed.

Cons

The learning curve is steep, and the software is expensive. I would not recommend using Costpoint without some level of outside training.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

8

Functionality

6

R

Reese

Information Technology and Services, 11-50 employees

Less than 6 months

2.0
December 2017

Terrible timekeeping system for employees and my company.

Pros

This software is useful when it works, to bill time for which I hope to get paid. That's about it, and the former requirements are not always met to guarantee that outcome.

Cons

I used Deltek about six years ago and now again (it's changed for the worse). I've always had a single charge code to worry about, so that's easy. That said, basic functions of this iteration (account setup, login from various browsers, password reset, etc.) are abysmal. I've had to contact my company at least once a day regarding issues simply logging into my sheet (various browsers, two different computers) and once just to find my charge code. Corporate always has to get involved or intervene. This is supposed to be a timekeeping system for logging hours I get paid for. Who is paying for all the work to deal with the problems of this unreliable software? It shouldn't take me numerous attempts across different browsers and devices to access an application with a single username, password, and domain login. My company shouldn't have to "help" its employees enter their own time.

Rating Distribution

Ease of use

2

Value for money

4

Customer Support

4

Functionality

4

J

Jason

Management Consulting, 11-50 employees

More than a year

5.0
December 2017

Ultimate GovCon Compliance

Pros

Deltek pushes this ERP solution to all Government Contractors now, no matter the size of the business. As a GovCon accounting/business system SME, I would not recommend this system to businesses with less than 100 FTE / 5M annual revenue.

Cons

Setup and maintenance are not for the average user. Training is a bit scarce unless I hire a consultant. It's very expensive if I want full integration. Support from the manufacturer is fair at best.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

H

Heather

Not Specified, 51-100 employees

More than a year

4.0
November 2017

Good product that meets our needs

Pros

Deltek is always making sure they are improving the software. There are lots of add-ons that fit about any need or want I may have as a customer.

Cons

The pricing structure is not great for our small business. Add-ons are great but come with additional costs (of course).

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Sarah

Civil Engineering, 500+ employees

More than a year

4.0
November 2017

A few kinks but easy to use

Pros

The platform is decently organized by Employee/Salary information and Leave information, making it simple to manage either, and the accrual process is easy as well. I manage employee data and leave data, but I am not an expert on any of the other system capabilities.

Cons

I've had issues with file feeds that have taken a long time to resolve. There are a few manual processes I need to do during the accrual process that seem like they should be automated (like removing duplicate beginning balance records when an employee goes from one type of leave to another in the same year).

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

S

Steven

Management Consulting, 51-100 employees

Less than 6 months

1.0
November 2017

Extremely Buggy and Not User Friendly

Pros

Time-entry is okay on this product, but otherwise, I do not like anything about this product. It is really not user-friendly.

Cons

It is very difficult for me to submit expense reports, and the system is very buggy. First, the system is really difficult to use. I've had to help three coworkers submit expense reports because it was too complicated. I can't save an expense report unless everything is perfect, and the error messages are often vague and not helpful. The system is extremely buggy. The workflow tab only reads one attachment per expense. Sometimes it reads the wrong attachment. I also found a bug where the wrong per diem rate was listed.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

5

Functionality

5

N

Nabeel

Computer Software, 500+ employees

More than a year

4.0
November 2017

CostPoint Review

Pros

Overall, as someone in the government contracting industry, I find CostPoint to be as reliable a software as any out there. With its wide acceptance across the industry, it is an extremely useful software to be familiar with.

Cons

Costpoint lags behind its competitors in the innovation it offers its users and customers. The software updates are infrequent and often don't result in any major updates or upgrades. There are also many areas of functionality within Costpoint that seem to offer duplicity and could be improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

J

Jim

Not Specified, 500+ employees

More than a year

4.0
November 2017

Good product, good customer experience

Pros

This is a good product that continues to evolve. The customer experience is excellent, and their annual conference is a great opportunity for me to learn more about how to better use the product.

Cons

Some things, like expense reporting, are lacking. They are making progress, but this is one area that needs improvement.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

John

Not Specified, N/A employees

Less than a year

5.0
October 2017

Costpoint learning curve was scary at first, but was easy to navigate once we delved in.

Pros

I like that it is Windows-based and intuitive. I also like that I can switch between systems/screens easily.

Cons

Not being properly trained, the learning curve was difficult as I didn't have one-on-one training. I also don't understand some capabilities.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
October 2017

Use daily reports work well

Pros

Their just-in-time reporting feature is very useful.

Cons

The contracts model needs more attention. It could be more robust. It really is not functional out of the box.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Danielle

Not Specified, N/A employees

Less than a year

5.0
October 2017

Very robust product

Pros

The overall robust features and functionality available within CostPoint make the overall accounting process seem simple to me.

Cons

The multi-step process for most functions is my least favorite thing about Costpoint. I would prefer that within a function, the overall process could streamline a little better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

R

Ryley

Environmental Services, 101-500 employees

More than a year

5.0
October 2017

Really enjoy all the options available

Pros

I like how multiple applications work together. I really enjoy the ease of access when working between two companies in CP.

Cons

It would be really nice to have a keyword search to find charge codes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dawn

Not Specified, N/A employees

More than a year

5.0
October 2017

Great system, some learning curves coming from GCS but very easy to use

Pros

This software is very user-friendly. Segmented sections for separate departments make it easy for me to control access. It integrates well with all our other software that ties into Costpoint.

Cons

I do not like having to build queries for every single report. There should be a default query that I can change according to the need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

C

Christy

Accounting, 500+ employees

More than a year

5.0
October 2017

Worked in Costpoint for 7 yrs.

Pros

It makes my job easier and reduces the need for paper.

Cons

I can't have more than one user in everything other than reports. I can't approve and post in the same window.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Luther

Government Relations, 500+ employees

More than a year

4.0
October 2017

Good tool for analytics. Mostly prebuilt reports help

Pros

I am in the BI team, and I find reporting easy. I wish forecasting was as easy as other tools.

Cons

Some joins in Cognos Framework Manager don't exist, and we had to build them again. When the new release comes to market, we have to add them back.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

U

Umar

Not Specified, N/A employees

More than a year

5.0
October 2017

Great

Pros

I had a chance to speak to the people who understand the product that I work on. It was great to interact with companies that offer similar services.

Cons

It's very complex. The system requires a lot of hands-on interaction for me to become proficient. The integration is great, but with it comes a steep learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10