DoneDone Reviews

“Communications Manager

Pros

DoneDone serves as a central tracking tool for content management allowing for detailed issue tracking.

Cons

Lack of multiselect and close options for multiple tickets is a limitation.

“Easy to use

Pros

Easy to use and take reports simplifying the process for writing tickets.

Cons

Suggests improvement in screen design and autogenerated daily reminders for better usability.

“Excellent excellent product

Pros

Daily management of tasks queries and projects is made incredibly easy with excellent reporting and task management.

Cons

The accessibility of projects could be improved for ease of use.

“Good issue management app

Pros

An intuitive and effective UI that simplifies multiteam management and crossvendor use.

Cons

Quoting code could be more userfriendly.

“Easy Software that teams enjoy using

Pros

Teams enjoy using DoneDone due to its simplicity and ease of use. Its straightforward to export ticket details and integrates well with Slack.

Cons

Lack of customizable dropdown menus and categories for disposition and reason codes make it too rigid for growing needs.

“Never encountered issues

Pros

It effectively resolves the challenge of conveying information to our web developers and ensuring task completion.

Cons

I find the layout and filtering of projectsclients somewhat confusing and I wish it had a calendar preview for due dates or reminders for task creators.

“Done Done Review

Pros

It allows complete communication within the software reducing reliance on other applications.

Cons

The interface can be somewhat challenging particularly when working with a large team spanning various departments.

“It works when needed

Pros

Its easy to access and use without formal training making it great for crossteam and crosscompany collaboration.

Cons

I cant think of any issues but Im not a power user. I use it when contacted by the business side.

“Super Easy

Pros

Its intuitive with regular updates making website maintenance enjoyable and straightforward.

Cons

There are no identified drawbacks its an excellent platform overall.

“DoneDone Review

Pros

We appreciate the userfriendly interface and affordable pricing.

Cons

Filters can sometimes be confusing and may not always work as expected.

“Looking fwd to try Done Done 2

Pros

The support is great and the interface is userfriendly. Easy mobile access is a plus.

Cons

Some clients may not receive emails from DoneDone but this could be an issue on their end.

“Great ticketing tool for features and bugs

Pros

The user experience is simple and clear and recent updates have enhanced an already fantastic product.

Cons

No identified issues since the release of version 2 previous concerns have been resolved.

“Simple and effective issue tracking

Pros

The ease of use is highly appreciated with no confusing status or workflows. User and access management is straightforward and exports are useful for reporting.

Cons

The issue numbering system could be improved to ensure uniqueness across all projects.

“We use it for more than its designed for

Pros

Donedone serves as a ticket management system for defect tracking and software requirements with some limitations that require workarounds.

Cons

The mobile app could be improved to remember filter settings and the ability to add custom fields would be valuable.

“Good tool

Pros

Its wellorganized and aids in prioritizing bug fixes but theres a need for a more direct way to add comments on the platform for QA tasks.

Cons

The process of explaining bugs in writing can be challenging and an alternative method like Pastel would be preferred.

“Great software to keep track of your tasks

Pros

Easy to use and has been utilized for over two years but integration with Microsoft Flows for better collaboration would be a welcome addition.

Cons

While its easy to use it lacks integration with Microsoft Flows and relies on other tools like Microsoft Teams.

“Simple with a decent API

Pros

The API allows for custom frontend development enabling clients to submit and track tickets without requiring a Donedone login.

Cons

The workflow can be unclear and recent changes have caused some confusion.

“Updates for user friendliness

Pros

The application has evolved to become more userfriendly which has been appreciated.

Cons

While there are no issues from the reviewers standpoint mobile applications for realtime updates would be a valuable addition.

“Useful

Pros

It helps in tracking projects and following different tickets.

Cons

The reviewer has no suggestions for software improvement.

“Essential to my business

Pros

Its easy to use for both the reviewer and the team providing a clear overview of project statuses.

Cons

The only request is for a quick link to jump to the bottom of long posts.