softwareDoneDone Software Reviews
49 Reviews
Overall Rating
4.6
49 Reviews
Rating Distribution
5
(32)
4
(13)
3
(3)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.6
49 Reviews
Rating Distribution
5
(32)
4
(13)
3
(3)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
Bad customer service we feel stolen from
Bad customer service we feel stolen from
Pros
The user interface is straightforward and the limited available features work seamlessly.
Cons
The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
6
Jonathan
Computer Software, 1-10 employees
Sep 01, 2023
DoneDone Easy to use.
DoneDone Easy to use.
Pros
The webbased system is userfriendly and features a simple interface.
Cons
Currently I cant access DoneDone 2 with my existing credentials.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Anonymous, 11-50 employees
Sep 01, 2022
Great Task management software for teams
Great Task management software for teams
Pros
What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.
Cons
It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Anonymous, 11-50 employees
Jan 01, 2022
Personal Task Management
Personal Task Management
Pros
The beautiful UI combined with advanced task management simplifies creating tasks and allows for customized tagging and tables for personal kanban boards. It also offers task reminders.
Cons
Theres room for improvement in terms of project and task management features.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Co�n
Hospitality, 1-10 employees
Nov 01, 2021
Can be very helpful to your business.
Can be very helpful to your business.
Pros
The email followup option is useful and the overview is concise and easy to understand. It enables ticket prioritization and setting deadlines.
Cons
When too many tickets accumulate the interface becomes confusing and searching for specific content can be challenging.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ardita
Banking, 500+ employees
Jul 01, 2021
Easy Task Management
Easy Task Management
Pros
The software is straightforward easy to understand and not overly complex saving time and offering good value for the price.
Cons
It could benefit from a few additional options and a dashboard for an overall progress view.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Amaya
Computer Software, 11-50 employees
Jun 01, 2021
Amazing for product management
Amazing for product management
Pros
The platform is very easy to use integrates with other platforms and simplifies task management.
Cons
The task menu sometimes redirects to all tasks for everyone when individual task views are preferred.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Antonio
Information Technology and Services, 1-10 employees
Jun 01, 2021
Very easy to use and great to manage multiple teams
Very easy to use and great to manage multiple teams
Pros
Its excellent for managing multiple external teams across projects offering clarity on task allocation and priorities reducing the need for frequent meetings.
Cons
Lack of the ability to add a length of time to complete task for better task understanding.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Alex
Food & Beverages, 500+ employees
May 01, 2021
Plug and play
Plug and play
Pros
DoneDone served the purpose of managing customer service tickets efficiently with a quick setup and handling of tickets.
Cons
Missing the feature of providing customers with the context they need when they receive replies to their tickets.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Adam
Information Technology and Services, 11-50 employees
May 01, 2021
Perfect for internal bugfixes
Perfect for internal bugfixes
Pros
DoneDone is userfriendly making it easy to find filter create and communicate about issues within the team.
Cons
No identified dislikes possibly more notifications for overdue issues could be beneficial.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Robert
E-Learning, 11-50 employees
Feb 01, 2020
Good Application
Good Application
Pros
DoneDone offers a userfriendly experience and simplifies issue tracking.
Cons
No issues have been encountered with this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hima
Information Technology and Services, 11-50 employees
Jul 01, 2019
Done Done is very easy to use
Done Done is very easy to use
Pros
The issue tracking feature is easy to use and is compatible with the needs of software professionals.
Cons
No issues reported the software seems to have met all requirements.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jisha
Information Technology and Services, 11-50 employees
Jul 01, 2019
Testing simple tool
Testing simple tool
Pros
The tool is simple to use making it easy to add manage and track bugs. It is suitable for small teams.
Cons
Lacks features like agile flow better summary reports and integrations with other tools like Jira Trello or Slack.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Nikhil
Computer Software, 11-50 employees
Jul 01, 2019
Great tool for managing website build issues with clients
Great tool for managing website build issues with clients
Pros
The software simplifies task and project management making it an indispensable tool.
Cons
While its great it has limited project management features and ticket details for implementing fixes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Meg
Marketing and Advertising, 1-10 employees
Jul 01, 2019
Digital channel Experience designer
Digital channel Experience designer
Pros
The ability to reply to emails copypaste and update tasks is a plus.
Cons
It seems that searching for case IDs is no longer available which might be a drawback.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Ersen
Telecommunications, 101-500 employees
Jul 01, 2019
Perfect for our Help Desk
Perfect for our Help Desk
Pros
DoneDone worked perfectly for managing public issues and served as an effective HelpDesk communications utility.
Cons
The inability to claim issues when they come in can be a limitation.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Grant
Real Estate, 11-50 employees
Jul 01, 2019
Perfect fit between Trello and Jira
Perfect fit between Trello and Jira
Pros
DoneDone is intuitive and easy to use with a quick start for all users.
Cons
The reporting tool may need more power to understand turnaround times between different statuses.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Anil
Information Technology and Services, 51-100 employees
Jul 01, 2019
Stephs honest review
Stephs honest review
Pros
Realtime collaboration and task assignment with attachment options.
Cons
Identifying new comments versus old comments could be improved for better clarity.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Stephanie
Graphic Design, 11-50 employees
Jul 01, 2019
A Client Perspective
A Client Perspective
Pros
DoneDone offers transparency in issue posting enabling clear communication and task tracking among stakeholders.
Cons
No dislikes reported the software simplifies the clients experience.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Todd
Higher Education, 500+ employees
Jul 01, 2019
DoneDone Review
DoneDone Review
Pros
DoneDone is easy to introduce to clients who may find complex tools overwhelming.
Cons
Difficulty in adding new issues without accidentally creating new projects.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Blake
Information Technology and Services, 51-100 employees
Jul 01, 2019
Communications Manager
Communications Manager
Pros
DoneDone serves as a central tracking tool for content management allowing for detailed issue tracking.
Cons
Lack of multiselect and close options for multiple tickets is a limitation.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
James K
Performing Arts, 51-100 employees
Jun 01, 2019
Easy to use
Easy to use
Pros
Easy to use and take reports simplifying the process for writing tickets.
Cons
Suggests improvement in screen design and autogenerated daily reminders for better usability.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Ece
Insurance, 500+ employees
Jun 01, 2019
Excellent excellent product
Excellent excellent product
Pros
Daily management of tasks queries and projects is made incredibly easy with excellent reporting and task management.
Cons
The accessibility of projects could be improved for ease of use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Judy
Marketing and Advertising, 1-10 employees
Jun 01, 2019
Good issue management app
Good issue management app
Pros
An intuitive and effective UI that simplifies multiteam management and crossvendor use.
Cons
Quoting code could be more userfriendly.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Dennis
Information Technology and Services, 51-100 employees
Jun 01, 2019
Easy Software that teams enjoy using
Easy Software that teams enjoy using
Pros
Teams enjoy using DoneDone due to its simplicity and ease of use. Its straightforward to export ticket details and integrates well with Slack.
Cons
Lack of customizable dropdown menus and categories for disposition and reason codes make it too rigid for growing needs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Kathleen
Information Technology and Services, 11-50 employees
Jun 01, 2019
Never encountered issues
Never encountered issues
Pros
It effectively resolves the challenge of conveying information to our web developers and ensuring task completion.
Cons
I find the layout and filtering of projectsclients somewhat confusing and I wish it had a calendar preview for due dates or reminders for task creators.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Hayley
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Done Done Review
Done Done Review
Pros
It allows complete communication within the software reducing reliance on other applications.
Cons
The interface can be somewhat challenging particularly when working with a large team spanning various departments.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Sarah
Higher Education, 500+ employees
Jun 01, 2019
It works when needed
It works when needed
Pros
Its easy to access and use without formal training making it great for crossteam and crosscompany collaboration.
Cons
I cant think of any issues but Im not a power user. I use it when contacted by the business side.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Anonymous
N/A, 500+ employees
Jun 01, 2019
Super Easy
Super Easy
Pros
Its intuitive with regular updates making website maintenance enjoyable and straightforward.
Cons
There are no identified drawbacks its an excellent platform overall.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Brian
Retail, 11-50 employees
Jun 01, 2019
DoneDone Review
DoneDone Review
Pros
We appreciate the userfriendly interface and affordable pricing.
Cons
Filters can sometimes be confusing and may not always work as expected.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Natalie
Computer Software, 11-50 employees
Jun 01, 2019
Looking fwd to try Done Done 2
Looking fwd to try Done Done 2
Pros
The support is great and the interface is userfriendly. Easy mobile access is a plus.
Cons
Some clients may not receive emails from DoneDone but this could be an issue on their end.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Chanakya
Information Technology and Services, 11-50 employees
Jun 01, 2019
Great ticketing tool for features and bugs
Great ticketing tool for features and bugs
Pros
The user experience is simple and clear and recent updates have enhanced an already fantastic product.
Cons
No identified issues since the release of version 2 previous concerns have been resolved.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
David
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Simple and effective issue tracking
Simple and effective issue tracking
Pros
The ease of use is highly appreciated with no confusing status or workflows. User and access management is straightforward and exports are useful for reporting.
Cons
The issue numbering system could be improved to ensure uniqueness across all projects.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Elyse
Computer Software, 51-100 employees
Jun 01, 2019
We use it for more than its designed for
We use it for more than its designed for
Pros
Donedone serves as a ticket management system for defect tracking and software requirements with some limitations that require workarounds.
Cons
The mobile app could be improved to remember filter settings and the ability to add custom fields would be valuable.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
WorkN
Computer Software, 11-50 employees
Jun 01, 2019
Good tool
Good tool
Pros
Its wellorganized and aids in prioritizing bug fixes but theres a need for a more direct way to add comments on the platform for QA tasks.
Cons
The process of explaining bugs in writing can be challenging and an alternative method like Pastel would be preferred.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Tamar
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Great software to keep track of your tasks
Great software to keep track of your tasks
Pros
Easy to use and has been utilized for over two years but integration with Microsoft Flows for better collaboration would be a welcome addition.
Cons
While its easy to use it lacks integration with Microsoft Flows and relies on other tools like Microsoft Teams.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Unknown, 11-50 employees
Jun 01, 2019
Simple with a decent API
Simple with a decent API
Pros
The API allows for custom frontend development enabling clients to submit and track tickets without requiring a Donedone login.
Cons
The workflow can be unclear and recent changes have caused some confusion.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Andrew
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Updates for user friendliness
Updates for user friendliness
Pros
The application has evolved to become more userfriendly which has been appreciated.
Cons
While there are no issues from the reviewers standpoint mobile applications for realtime updates would be a valuable addition.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Akhil
Computer Software, 500+ employees
Jun 01, 2019
Useful
Useful
Pros
It helps in tracking projects and following different tickets.
Cons
The reviewer has no suggestions for software improvement.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Katie
Banking, 11-50 employees
Jun 01, 2019
Essential to my business
Essential to my business
Pros
Its easy to use for both the reviewer and the team providing a clear overview of project statuses.
Cons
The only request is for a quick link to jump to the bottom of long posts.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lisa Baggerman
Defense & Space, 1-10 employees
Jun 01, 2019
Simple Yet Effective Solution
Simple Yet Effective Solution
Pros
The products ease of use and straightforward UI make it an excellent choice for bug logging and fixing.
Cons
The reviewer wishes for the ability to have multiple individuals in the TexterFixer options.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jeff
Computer Software, 11-50 employees
Jun 01, 2019
New User
New User
Pros
The reviewer sees the software as a simple and necessary tool for issue tracking.
Cons
More status options and better team collaboration features are desired including the ability to assign tasks for side research.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Nichole
Real Estate, 500+ employees
Jun 01, 2019
Great Project Communication and Tracking Tool
Great Project Communication and Tracking Tool
Pros
Donedone remains a valuable resource for the reviewer offering customization that aligns with their organizations needs.
Cons
Searching for past projects can be cumbersome and a feature to star important aspects would be helpful for later reference.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Adam
Entertainment, 500+ employees
Jun 01, 2019
Simple Easy to Use
Simple Easy to Use
Pros
The intuitive user interface makes it easy for nontechnical users to provide feedback with minimal learning curve.
Cons
The reviewer does not have any concerns especially since the introduction of custom tags.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Gil
Internet, 51-100 employees
Jun 01, 2019
Fills our needs
Fills our needs
Pros
It efficiently meets the organizations need for issue tracking and provides a shared environment for client collaboration.
Cons
The ability to drill down into multiple projects from the All Projects page is desired.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
EVan
E-Learning, 11-50 employees
Jun 01, 2019
Awesome tool for Project Management
Awesome tool for Project Management
Pros
It offers a great workflow for tracking bugs and tasks making it a useful project management tool with good performance.
Cons
The UI could be more intuitive improving the user experience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Unknown, 51-100 employees
Jun 01, 2019
Good tracking software for daily support issues
Good tracking software for daily support issues
Pros
The software provides a clean interface for staying informed about daily issues and maintaining a repository of old ones.
Cons
The search functionality could be improved.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Prosenjit
Mechanical or Industrial Engineering, 11-50 employees
Jun 01, 2019
Entire office loves Donedone
Entire office loves Donedone
Pros
Donedone is extremely userfriendly implements easily and is affordable thanks to its public issues feature.
Cons
Some public issue tickets may get lost if a high volume of emails arrives simultaneously and the ability to have multiple fixers on one ticket is desired.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
J.
Non-Profit Organization MaN/Agement, 11-50 employees
Jul 01, 2018
DoneDone is exactly what it says
DoneDone is exactly what it says
Pros
The softwares simplicity is its main selling point and its free of unnecessary options for most users.
Cons
The price is relatively high for small agencies or software products compared to selfhosted and DIY alternatives.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Anonymous
Unknown, N/A employees
Mar 01, 2018
Filters
Bad customer service we feel stolen from
Bad customer service we feel stolen from
Pros
The user interface is straightforward and the limited available features work seamlessly.
Cons
The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
6
Jonathan
Computer Software, 1-10 employees
Sep 01, 2023
DoneDone Easy to use.
DoneDone Easy to use.
Pros
The webbased system is userfriendly and features a simple interface.
Cons
Currently I cant access DoneDone 2 with my existing credentials.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Anonymous, 11-50 employees
Sep 01, 2022
Great Task management software for teams
Great Task management software for teams
Pros
What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.
Cons
It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Anonymous, 11-50 employees
Jan 01, 2022
Personal Task Management
Personal Task Management
Pros
The beautiful UI combined with advanced task management simplifies creating tasks and allows for customized tagging and tables for personal kanban boards. It also offers task reminders.
Cons
Theres room for improvement in terms of project and task management features.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Co�n
Hospitality, 1-10 employees
Nov 01, 2021
Can be very helpful to your business.
Can be very helpful to your business.
Pros
The email followup option is useful and the overview is concise and easy to understand. It enables ticket prioritization and setting deadlines.
Cons
When too many tickets accumulate the interface becomes confusing and searching for specific content can be challenging.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ardita
Banking, 500+ employees
Jul 01, 2021
Easy Task Management
Easy Task Management
Pros
The software is straightforward easy to understand and not overly complex saving time and offering good value for the price.
Cons
It could benefit from a few additional options and a dashboard for an overall progress view.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Amaya
Computer Software, 11-50 employees
Jun 01, 2021
Amazing for product management
Amazing for product management
Pros
The platform is very easy to use integrates with other platforms and simplifies task management.
Cons
The task menu sometimes redirects to all tasks for everyone when individual task views are preferred.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Antonio
Information Technology and Services, 1-10 employees
Jun 01, 2021
Very easy to use and great to manage multiple teams
Very easy to use and great to manage multiple teams
Pros
Its excellent for managing multiple external teams across projects offering clarity on task allocation and priorities reducing the need for frequent meetings.
Cons
Lack of the ability to add a length of time to complete task for better task understanding.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Alex
Food & Beverages, 500+ employees
May 01, 2021
Plug and play
Plug and play
Pros
DoneDone served the purpose of managing customer service tickets efficiently with a quick setup and handling of tickets.
Cons
Missing the feature of providing customers with the context they need when they receive replies to their tickets.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Adam
Information Technology and Services, 11-50 employees
May 01, 2021
Perfect for internal bugfixes
Perfect for internal bugfixes
Pros
DoneDone is userfriendly making it easy to find filter create and communicate about issues within the team.
Cons
No identified dislikes possibly more notifications for overdue issues could be beneficial.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Robert
E-Learning, 11-50 employees
Feb 01, 2020
Good Application
Good Application
Pros
DoneDone offers a userfriendly experience and simplifies issue tracking.
Cons
No issues have been encountered with this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hima
Information Technology and Services, 11-50 employees
Jul 01, 2019
Done Done is very easy to use
Done Done is very easy to use
Pros
The issue tracking feature is easy to use and is compatible with the needs of software professionals.
Cons
No issues reported the software seems to have met all requirements.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jisha
Information Technology and Services, 11-50 employees
Jul 01, 2019
Testing simple tool
Testing simple tool
Pros
The tool is simple to use making it easy to add manage and track bugs. It is suitable for small teams.
Cons
Lacks features like agile flow better summary reports and integrations with other tools like Jira Trello or Slack.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Nikhil
Computer Software, 11-50 employees
Jul 01, 2019
Great tool for managing website build issues with clients
Great tool for managing website build issues with clients
Pros
The software simplifies task and project management making it an indispensable tool.
Cons
While its great it has limited project management features and ticket details for implementing fixes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Meg
Marketing and Advertising, 1-10 employees
Jul 01, 2019
Digital channel Experience designer
Digital channel Experience designer
Pros
The ability to reply to emails copypaste and update tasks is a plus.
Cons
It seems that searching for case IDs is no longer available which might be a drawback.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Ersen
Telecommunications, 101-500 employees
Jul 01, 2019
Perfect for our Help Desk
Perfect for our Help Desk
Pros
DoneDone worked perfectly for managing public issues and served as an effective HelpDesk communications utility.
Cons
The inability to claim issues when they come in can be a limitation.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Grant
Real Estate, 11-50 employees
Jul 01, 2019
Perfect fit between Trello and Jira
Perfect fit between Trello and Jira
Pros
DoneDone is intuitive and easy to use with a quick start for all users.
Cons
The reporting tool may need more power to understand turnaround times between different statuses.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Anil
Information Technology and Services, 51-100 employees
Jul 01, 2019
Stephs honest review
Stephs honest review
Pros
Realtime collaboration and task assignment with attachment options.
Cons
Identifying new comments versus old comments could be improved for better clarity.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Stephanie
Graphic Design, 11-50 employees
Jul 01, 2019
A Client Perspective
A Client Perspective
Pros
DoneDone offers transparency in issue posting enabling clear communication and task tracking among stakeholders.
Cons
No dislikes reported the software simplifies the clients experience.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Todd
Higher Education, 500+ employees
Jul 01, 2019
DoneDone Review
DoneDone Review
Pros
DoneDone is easy to introduce to clients who may find complex tools overwhelming.
Cons
Difficulty in adding new issues without accidentally creating new projects.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Blake
Information Technology and Services, 51-100 employees
Jul 01, 2019
Communications Manager
Communications Manager
Pros
DoneDone serves as a central tracking tool for content management allowing for detailed issue tracking.
Cons
Lack of multiselect and close options for multiple tickets is a limitation.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
James K
Performing Arts, 51-100 employees
Jun 01, 2019
Easy to use
Easy to use
Pros
Easy to use and take reports simplifying the process for writing tickets.
Cons
Suggests improvement in screen design and autogenerated daily reminders for better usability.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Ece
Insurance, 500+ employees
Jun 01, 2019
Excellent excellent product
Excellent excellent product
Pros
Daily management of tasks queries and projects is made incredibly easy with excellent reporting and task management.
Cons
The accessibility of projects could be improved for ease of use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Judy
Marketing and Advertising, 1-10 employees
Jun 01, 2019
Good issue management app
Good issue management app
Pros
An intuitive and effective UI that simplifies multiteam management and crossvendor use.
Cons
Quoting code could be more userfriendly.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Dennis
Information Technology and Services, 51-100 employees
Jun 01, 2019
Easy Software that teams enjoy using
Easy Software that teams enjoy using
Pros
Teams enjoy using DoneDone due to its simplicity and ease of use. Its straightforward to export ticket details and integrates well with Slack.
Cons
Lack of customizable dropdown menus and categories for disposition and reason codes make it too rigid for growing needs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Kathleen
Information Technology and Services, 11-50 employees
Jun 01, 2019
Never encountered issues
Never encountered issues
Pros
It effectively resolves the challenge of conveying information to our web developers and ensuring task completion.
Cons
I find the layout and filtering of projectsclients somewhat confusing and I wish it had a calendar preview for due dates or reminders for task creators.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Hayley
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Done Done Review
Done Done Review
Pros
It allows complete communication within the software reducing reliance on other applications.
Cons
The interface can be somewhat challenging particularly when working with a large team spanning various departments.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Sarah
Higher Education, 500+ employees
Jun 01, 2019
It works when needed
It works when needed
Pros
Its easy to access and use without formal training making it great for crossteam and crosscompany collaboration.
Cons
I cant think of any issues but Im not a power user. I use it when contacted by the business side.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Anonymous
N/A, 500+ employees
Jun 01, 2019
Super Easy
Super Easy
Pros
Its intuitive with regular updates making website maintenance enjoyable and straightforward.
Cons
There are no identified drawbacks its an excellent platform overall.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Brian
Retail, 11-50 employees
Jun 01, 2019
DoneDone Review
DoneDone Review
Pros
We appreciate the userfriendly interface and affordable pricing.
Cons
Filters can sometimes be confusing and may not always work as expected.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Natalie
Computer Software, 11-50 employees
Jun 01, 2019
Looking fwd to try Done Done 2
Looking fwd to try Done Done 2
Pros
The support is great and the interface is userfriendly. Easy mobile access is a plus.
Cons
Some clients may not receive emails from DoneDone but this could be an issue on their end.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Chanakya
Information Technology and Services, 11-50 employees
Jun 01, 2019
Great ticketing tool for features and bugs
Great ticketing tool for features and bugs
Pros
The user experience is simple and clear and recent updates have enhanced an already fantastic product.
Cons
No identified issues since the release of version 2 previous concerns have been resolved.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
David
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Simple and effective issue tracking
Simple and effective issue tracking
Pros
The ease of use is highly appreciated with no confusing status or workflows. User and access management is straightforward and exports are useful for reporting.
Cons
The issue numbering system could be improved to ensure uniqueness across all projects.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Elyse
Computer Software, 51-100 employees
Jun 01, 2019
We use it for more than its designed for
We use it for more than its designed for
Pros
Donedone serves as a ticket management system for defect tracking and software requirements with some limitations that require workarounds.
Cons
The mobile app could be improved to remember filter settings and the ability to add custom fields would be valuable.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
WorkN
Computer Software, 11-50 employees
Jun 01, 2019
Good tool
Good tool
Pros
Its wellorganized and aids in prioritizing bug fixes but theres a need for a more direct way to add comments on the platform for QA tasks.
Cons
The process of explaining bugs in writing can be challenging and an alternative method like Pastel would be preferred.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Tamar
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Great software to keep track of your tasks
Great software to keep track of your tasks
Pros
Easy to use and has been utilized for over two years but integration with Microsoft Flows for better collaboration would be a welcome addition.
Cons
While its easy to use it lacks integration with Microsoft Flows and relies on other tools like Microsoft Teams.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Unknown, 11-50 employees
Jun 01, 2019
Simple with a decent API
Simple with a decent API
Pros
The API allows for custom frontend development enabling clients to submit and track tickets without requiring a Donedone login.
Cons
The workflow can be unclear and recent changes have caused some confusion.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Andrew
Marketing and Advertising, 11-50 employees
Jun 01, 2019
Updates for user friendliness
Updates for user friendliness
Pros
The application has evolved to become more userfriendly which has been appreciated.
Cons
While there are no issues from the reviewers standpoint mobile applications for realtime updates would be a valuable addition.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Akhil
Computer Software, 500+ employees
Jun 01, 2019
Useful
Useful
Pros
It helps in tracking projects and following different tickets.
Cons
The reviewer has no suggestions for software improvement.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Katie
Banking, 11-50 employees
Jun 01, 2019
Essential to my business
Essential to my business
Pros
Its easy to use for both the reviewer and the team providing a clear overview of project statuses.
Cons
The only request is for a quick link to jump to the bottom of long posts.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lisa Baggerman
Defense & Space, 1-10 employees
Jun 01, 2019
Simple Yet Effective Solution
Simple Yet Effective Solution
Pros
The products ease of use and straightforward UI make it an excellent choice for bug logging and fixing.
Cons
The reviewer wishes for the ability to have multiple individuals in the TexterFixer options.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jeff
Computer Software, 11-50 employees
Jun 01, 2019
New User
New User
Pros
The reviewer sees the software as a simple and necessary tool for issue tracking.
Cons
More status options and better team collaboration features are desired including the ability to assign tasks for side research.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Nichole
Real Estate, 500+ employees
Jun 01, 2019
Great Project Communication and Tracking Tool
Great Project Communication and Tracking Tool
Pros
Donedone remains a valuable resource for the reviewer offering customization that aligns with their organizations needs.
Cons
Searching for past projects can be cumbersome and a feature to star important aspects would be helpful for later reference.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Adam
Entertainment, 500+ employees
Jun 01, 2019
Simple Easy to Use
Simple Easy to Use
Pros
The intuitive user interface makes it easy for nontechnical users to provide feedback with minimal learning curve.
Cons
The reviewer does not have any concerns especially since the introduction of custom tags.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Gil
Internet, 51-100 employees
Jun 01, 2019
Fills our needs
Fills our needs
Pros
It efficiently meets the organizations need for issue tracking and provides a shared environment for client collaboration.
Cons
The ability to drill down into multiple projects from the All Projects page is desired.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
EVan
E-Learning, 11-50 employees
Jun 01, 2019
Awesome tool for Project Management
Awesome tool for Project Management
Pros
It offers a great workflow for tracking bugs and tasks making it a useful project management tool with good performance.
Cons
The UI could be more intuitive improving the user experience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Unknown, 51-100 employees
Jun 01, 2019
Good tracking software for daily support issues
Good tracking software for daily support issues
Pros
The software provides a clean interface for staying informed about daily issues and maintaining a repository of old ones.
Cons
The search functionality could be improved.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Prosenjit
Mechanical or Industrial Engineering, 11-50 employees
Jun 01, 2019
Entire office loves Donedone
Entire office loves Donedone
Pros
Donedone is extremely userfriendly implements easily and is affordable thanks to its public issues feature.
Cons
Some public issue tickets may get lost if a high volume of emails arrives simultaneously and the ability to have multiple fixers on one ticket is desired.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
J.
Non-Profit Organization MaN/Agement, 11-50 employees
Jul 01, 2018
DoneDone is exactly what it says
DoneDone is exactly what it says
Pros
The softwares simplicity is its main selling point and its free of unnecessary options for most users.
Cons
The price is relatively high for small agencies or software products compared to selfhosted and DIY alternatives.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Anonymous
Unknown, N/A employees
Mar 01, 2018