DoneDone Reviews

“Bad customer service we feel stolen from

Pros

The user interface is straightforward and the limited available features work seamlessly.

Cons

The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.

“DoneDone Easy to use.

Pros

The webbased system is userfriendly and features a simple interface.

Cons

Currently I cant access DoneDone 2 with my existing credentials.

“Great Task management software for teams

Pros

What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.

Cons

It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.

“Personal Task Management

Pros

The beautiful UI combined with advanced task management simplifies creating tasks and allows for customized tagging and tables for personal kanban boards. It also offers task reminders.

Cons

Theres room for improvement in terms of project and task management features.

“Can be very helpful to your business.

Pros

The email followup option is useful and the overview is concise and easy to understand. It enables ticket prioritization and setting deadlines.

Cons

When too many tickets accumulate the interface becomes confusing and searching for specific content can be challenging.

“Easy Task Management

Pros

The software is straightforward easy to understand and not overly complex saving time and offering good value for the price.

Cons

It could benefit from a few additional options and a dashboard for an overall progress view.

“Amazing for product management

Pros

The platform is very easy to use integrates with other platforms and simplifies task management.

Cons

The task menu sometimes redirects to all tasks for everyone when individual task views are preferred.

“Very easy to use and great to manage multiple teams

Pros

Its excellent for managing multiple external teams across projects offering clarity on task allocation and priorities reducing the need for frequent meetings.

Cons

Lack of the ability to add a length of time to complete task for better task understanding.

“Plug and play

Pros

DoneDone served the purpose of managing customer service tickets efficiently with a quick setup and handling of tickets.

Cons

Missing the feature of providing customers with the context they need when they receive replies to their tickets.

“Perfect for internal bugfixes

Pros

DoneDone is userfriendly making it easy to find filter create and communicate about issues within the team.

Cons

No identified dislikes possibly more notifications for overdue issues could be beneficial.

“Good Application

Pros

DoneDone offers a userfriendly experience and simplifies issue tracking.

Cons

No issues have been encountered with this software.

“Done Done is very easy to use

Pros

The issue tracking feature is easy to use and is compatible with the needs of software professionals.

Cons

No issues reported the software seems to have met all requirements.

“Testing simple tool

Pros

The tool is simple to use making it easy to add manage and track bugs. It is suitable for small teams.

Cons

Lacks features like agile flow better summary reports and integrations with other tools like Jira Trello or Slack.

“Great tool for managing website build issues with clients

Pros

The software simplifies task and project management making it an indispensable tool.

Cons

While its great it has limited project management features and ticket details for implementing fixes.

“Digital channel Experience designer

Pros

The ability to reply to emails copypaste and update tasks is a plus.

Cons

It seems that searching for case IDs is no longer available which might be a drawback.

“Perfect for our Help Desk

Pros

DoneDone worked perfectly for managing public issues and served as an effective HelpDesk communications utility.

Cons

The inability to claim issues when they come in can be a limitation.

“Perfect fit between Trello and Jira

Pros

DoneDone is intuitive and easy to use with a quick start for all users.

Cons

The reporting tool may need more power to understand turnaround times between different statuses.

“Stephs honest review

Pros

Realtime collaboration and task assignment with attachment options.

Cons

Identifying new comments versus old comments could be improved for better clarity.

“A Client Perspective

Pros

DoneDone offers transparency in issue posting enabling clear communication and task tracking among stakeholders.

Cons

No dislikes reported the software simplifies the clients experience.

“DoneDone Review

Pros

DoneDone is easy to introduce to clients who may find complex tools overwhelming.

Cons

Difficulty in adding new issues without accidentally creating new projects.

“Communications Manager

Pros

DoneDone serves as a central tracking tool for content management allowing for detailed issue tracking.

Cons

Lack of multiselect and close options for multiple tickets is a limitation.

“Easy to use

Pros

Easy to use and take reports simplifying the process for writing tickets.

Cons

Suggests improvement in screen design and autogenerated daily reminders for better usability.

“Excellent excellent product

Pros

Daily management of tasks queries and projects is made incredibly easy with excellent reporting and task management.

Cons

The accessibility of projects could be improved for ease of use.

“Good issue management app

Pros

An intuitive and effective UI that simplifies multiteam management and crossvendor use.

Cons

Quoting code could be more userfriendly.

“Easy Software that teams enjoy using

Pros

Teams enjoy using DoneDone due to its simplicity and ease of use. Its straightforward to export ticket details and integrates well with Slack.

Cons

Lack of customizable dropdown menus and categories for disposition and reason codes make it too rigid for growing needs.

“Never encountered issues

Pros

It effectively resolves the challenge of conveying information to our web developers and ensuring task completion.

Cons

I find the layout and filtering of projectsclients somewhat confusing and I wish it had a calendar preview for due dates or reminders for task creators.

“Done Done Review

Pros

It allows complete communication within the software reducing reliance on other applications.

Cons

The interface can be somewhat challenging particularly when working with a large team spanning various departments.

“It works when needed

Pros

Its easy to access and use without formal training making it great for crossteam and crosscompany collaboration.

Cons

I cant think of any issues but Im not a power user. I use it when contacted by the business side.

“Super Easy

Pros

Its intuitive with regular updates making website maintenance enjoyable and straightforward.

Cons

There are no identified drawbacks its an excellent platform overall.

“DoneDone Review

Pros

We appreciate the userfriendly interface and affordable pricing.

Cons

Filters can sometimes be confusing and may not always work as expected.

“Looking fwd to try Done Done 2

Pros

The support is great and the interface is userfriendly. Easy mobile access is a plus.

Cons

Some clients may not receive emails from DoneDone but this could be an issue on their end.

“Great ticketing tool for features and bugs

Pros

The user experience is simple and clear and recent updates have enhanced an already fantastic product.

Cons

No identified issues since the release of version 2 previous concerns have been resolved.

“Simple and effective issue tracking

Pros

The ease of use is highly appreciated with no confusing status or workflows. User and access management is straightforward and exports are useful for reporting.

Cons

The issue numbering system could be improved to ensure uniqueness across all projects.

“We use it for more than its designed for

Pros

Donedone serves as a ticket management system for defect tracking and software requirements with some limitations that require workarounds.

Cons

The mobile app could be improved to remember filter settings and the ability to add custom fields would be valuable.

“Good tool

Pros

Its wellorganized and aids in prioritizing bug fixes but theres a need for a more direct way to add comments on the platform for QA tasks.

Cons

The process of explaining bugs in writing can be challenging and an alternative method like Pastel would be preferred.

“Great software to keep track of your tasks

Pros

Easy to use and has been utilized for over two years but integration with Microsoft Flows for better collaboration would be a welcome addition.

Cons

While its easy to use it lacks integration with Microsoft Flows and relies on other tools like Microsoft Teams.

“Simple with a decent API

Pros

The API allows for custom frontend development enabling clients to submit and track tickets without requiring a Donedone login.

Cons

The workflow can be unclear and recent changes have caused some confusion.

“Updates for user friendliness

Pros

The application has evolved to become more userfriendly which has been appreciated.

Cons

While there are no issues from the reviewers standpoint mobile applications for realtime updates would be a valuable addition.

“Useful

Pros

It helps in tracking projects and following different tickets.

Cons

The reviewer has no suggestions for software improvement.

“Essential to my business

Pros

Its easy to use for both the reviewer and the team providing a clear overview of project statuses.

Cons

The only request is for a quick link to jump to the bottom of long posts.

“Simple Yet Effective Solution

Pros

The products ease of use and straightforward UI make it an excellent choice for bug logging and fixing.

Cons

The reviewer wishes for the ability to have multiple individuals in the TexterFixer options.

“New User

Pros

The reviewer sees the software as a simple and necessary tool for issue tracking.

Cons

More status options and better team collaboration features are desired including the ability to assign tasks for side research.

“Great Project Communication and Tracking Tool

Pros

Donedone remains a valuable resource for the reviewer offering customization that aligns with their organizations needs.

Cons

Searching for past projects can be cumbersome and a feature to star important aspects would be helpful for later reference.

“Simple Easy to Use

Pros

The intuitive user interface makes it easy for nontechnical users to provide feedback with minimal learning curve.

Cons

The reviewer does not have any concerns especially since the introduction of custom tags.

“Fills our needs

Pros

It efficiently meets the organizations need for issue tracking and provides a shared environment for client collaboration.

Cons

The ability to drill down into multiple projects from the All Projects page is desired.

“Awesome tool for Project Management

Pros

It offers a great workflow for tracking bugs and tasks making it a useful project management tool with good performance.

Cons

The UI could be more intuitive improving the user experience.

“Good tracking software for daily support issues

Pros

The software provides a clean interface for staying informed about daily issues and maintaining a repository of old ones.

Cons

The search functionality could be improved.

“Entire office loves Donedone

Pros

Donedone is extremely userfriendly implements easily and is affordable thanks to its public issues feature.

Cons

Some public issue tickets may get lost if a high volume of emails arrives simultaneously and the ability to have multiple fixers on one ticket is desired.

“DoneDone is exactly what it says

Pros

The softwares simplicity is its main selling point and its free of unnecessary options for most users.

Cons

The price is relatively high for small agencies or software products compared to selfhosted and DIY alternatives.