Overall Rating

4.6

49 Reviews

Rating Distribution

5

star

(32)

4

star

(13)

3

star

(3)

2

star

(1)

1

star

Satisfaction Score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

filter

Filters

Bad customer service we feel stolen from
Pros

The user interface is straightforward and the limited available features work seamlessly.

Cons

The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.

Ease of use

4

Value for money

6

Customer Support

5

Functionality

6

Jonathan

Computer Software, 1-10 employees

September 2023

DoneDone Easy to use.
Pros

The webbased system is userfriendly and features a simple interface.

Cons

Currently I cant access DoneDone 2 with my existing credentials.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Anonymous

Anonymous, 11-50 employees

September 2022

Great Task management software for teams
Pros

What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.

Cons

It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Anonymous

Anonymous, 11-50 employees

January 2022

Personal Task Management
Pros

The beautiful UI combined with advanced task management simplifies creating tasks and allows for customized tagging and tables for personal kanban boards. It also offers task reminders.

Cons

Theres room for improvement in terms of project and task management features.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Co�n

Hospitality, 1-10 employees

November 2021

Can be very helpful to your business.
Pros

The email followup option is useful and the overview is concise and easy to understand. It enables ticket prioritization and setting deadlines.

Cons

When too many tickets accumulate the interface becomes confusing and searching for specific content can be challenging.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Ardita

Banking, 500+ employees

July 2021

Easy Task Management
Pros

The software is straightforward easy to understand and not overly complex saving time and offering good value for the price.

Cons

It could benefit from a few additional options and a dashboard for an overall progress view.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Amaya

Computer Software, 11-50 employees

June 2021

Amazing for product management
Pros

The platform is very easy to use integrates with other platforms and simplifies task management.

Cons

The task menu sometimes redirects to all tasks for everyone when individual task views are preferred.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Antonio

Information Technology and Services, 1-10 employees

June 2021

Very easy to use and great to manage multiple teams
Pros

Its excellent for managing multiple external teams across projects offering clarity on task allocation and priorities reducing the need for frequent meetings.

Cons

Lack of the ability to add a length of time to complete task for better task understanding.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Alex

Food & Beverages, 500+ employees

May 2021

Plug and play
Pros

DoneDone served the purpose of managing customer service tickets efficiently with a quick setup and handling of tickets.

Cons

Missing the feature of providing customers with the context they need when they receive replies to their tickets.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Adam

Information Technology and Services, 11-50 employees

May 2021

Perfect for internal bugfixes
Pros

DoneDone is userfriendly making it easy to find filter create and communicate about issues within the team.

Cons

No identified dislikes possibly more notifications for overdue issues could be beneficial.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Robert

E-Learning, 11-50 employees

February 2020

Good Application
Pros

DoneDone offers a userfriendly experience and simplifies issue tracking.

Cons

No issues have been encountered with this software.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Hima

Information Technology and Services, 11-50 employees

July 2019

Done Done is very easy to use
Pros

The issue tracking feature is easy to use and is compatible with the needs of software professionals.

Cons

No issues reported the software seems to have met all requirements.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Jisha

Information Technology and Services, 11-50 employees

July 2019

Testing simple tool
Pros

The tool is simple to use making it easy to add manage and track bugs. It is suitable for small teams.

Cons

Lacks features like agile flow better summary reports and integrations with other tools like Jira Trello or Slack.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Nikhil

Computer Software, 11-50 employees

July 2019

Great tool for managing website build issues with clients
Pros

The software simplifies task and project management making it an indispensable tool.

Cons

While its great it has limited project management features and ticket details for implementing fixes.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Meg

Marketing and Advertising, 1-10 employees

July 2019

Digital channel Experience designer
Pros

The ability to reply to emails copypaste and update tasks is a plus.

Cons

It seems that searching for case IDs is no longer available which might be a drawback.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Ersen

Telecommunications, 101-500 employees

July 2019

Perfect for our Help Desk
Pros

DoneDone worked perfectly for managing public issues and served as an effective HelpDesk communications utility.

Cons

The inability to claim issues when they come in can be a limitation.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Grant

Real Estate, 11-50 employees

July 2019

Perfect fit between Trello and Jira
Pros

DoneDone is intuitive and easy to use with a quick start for all users.

Cons

The reporting tool may need more power to understand turnaround times between different statuses.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Anil

Information Technology and Services, 51-100 employees

July 2019

Stephs honest review
Pros

Realtime collaboration and task assignment with attachment options.

Cons

Identifying new comments versus old comments could be improved for better clarity.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Stephanie

Graphic Design, 11-50 employees

July 2019

A Client Perspective
Pros

DoneDone offers transparency in issue posting enabling clear communication and task tracking among stakeholders.

Cons

No dislikes reported the software simplifies the clients experience.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Todd

Higher Education, 500+ employees

July 2019

DoneDone Review
Pros

DoneDone is easy to introduce to clients who may find complex tools overwhelming.

Cons

Difficulty in adding new issues without accidentally creating new projects.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Blake

Information Technology and Services, 51-100 employees

July 2019

Communications Manager
Pros

DoneDone serves as a central tracking tool for content management allowing for detailed issue tracking.

Cons

Lack of multiselect and close options for multiple tickets is a limitation.

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

James K

Performing Arts, 51-100 employees

June 2019

Easy to use
Pros

Easy to use and take reports simplifying the process for writing tickets.

Cons

Suggests improvement in screen design and autogenerated daily reminders for better usability.

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Ece

Insurance, 500+ employees

June 2019

Excellent excellent product
Pros

Daily management of tasks queries and projects is made incredibly easy with excellent reporting and task management.

Cons

The accessibility of projects could be improved for ease of use.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Judy

Marketing and Advertising, 1-10 employees

June 2019

Good issue management app
Pros

An intuitive and effective UI that simplifies multiteam management and crossvendor use.

Cons

Quoting code could be more userfriendly.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Dennis

Information Technology and Services, 51-100 employees

June 2019

Easy Software that teams enjoy using
Pros

Teams enjoy using DoneDone due to its simplicity and ease of use. Its straightforward to export ticket details and integrates well with Slack.

Cons

Lack of customizable dropdown menus and categories for disposition and reason codes make it too rigid for growing needs.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

Kathleen

Information Technology and Services, 11-50 employees

June 2019

Never encountered issues
Pros

It effectively resolves the challenge of conveying information to our web developers and ensuring task completion.

Cons

I find the layout and filtering of projectsclients somewhat confusing and I wish it had a calendar preview for due dates or reminders for task creators.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Hayley

Marketing and Advertising, 11-50 employees

June 2019

Done Done Review
Pros

It allows complete communication within the software reducing reliance on other applications.

Cons

The interface can be somewhat challenging particularly when working with a large team spanning various departments.

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7

Sarah

Higher Education, 500+ employees

June 2019

It works when needed
Pros

Its easy to access and use without formal training making it great for crossteam and crosscompany collaboration.

Cons

I cant think of any issues but Im not a power user. I use it when contacted by the business side.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Anonymous

N/A, 500+ employees

June 2019

Super Easy
Pros

Its intuitive with regular updates making website maintenance enjoyable and straightforward.

Cons

There are no identified drawbacks its an excellent platform overall.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Brian

Retail, 11-50 employees

June 2019

DoneDone Review
Pros

We appreciate the userfriendly interface and affordable pricing.

Cons

Filters can sometimes be confusing and may not always work as expected.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Natalie

Computer Software, 11-50 employees

June 2019

Looking fwd to try Done Done 2
Pros

The support is great and the interface is userfriendly. Easy mobile access is a plus.

Cons

Some clients may not receive emails from DoneDone but this could be an issue on their end.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Chanakya

Information Technology and Services, 11-50 employees

June 2019

Great ticketing tool for features and bugs
Pros

The user experience is simple and clear and recent updates have enhanced an already fantastic product.

Cons

No identified issues since the release of version 2 previous concerns have been resolved.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

David

Marketing and Advertising, 11-50 employees

June 2019

Simple and effective issue tracking
Pros

The ease of use is highly appreciated with no confusing status or workflows. User and access management is straightforward and exports are useful for reporting.

Cons

The issue numbering system could be improved to ensure uniqueness across all projects.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Elyse

Computer Software, 51-100 employees

June 2019

We use it for more than its designed for
Pros

Donedone serves as a ticket management system for defect tracking and software requirements with some limitations that require workarounds.

Cons

The mobile app could be improved to remember filter settings and the ability to add custom fields would be valuable.

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

WorkN

Computer Software, 11-50 employees

June 2019

Good tool
Pros

Its wellorganized and aids in prioritizing bug fixes but theres a need for a more direct way to add comments on the platform for QA tasks.

Cons

The process of explaining bugs in writing can be challenging and an alternative method like Pastel would be preferred.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Tamar

Marketing and Advertising, 11-50 employees

June 2019

Great software to keep track of your tasks
Pros

Easy to use and has been utilized for over two years but integration with Microsoft Flows for better collaboration would be a welcome addition.

Cons

While its easy to use it lacks integration with Microsoft Flows and relies on other tools like Microsoft Teams.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Anonymous

Unknown, 11-50 employees

June 2019

Simple with a decent API
Pros

The API allows for custom frontend development enabling clients to submit and track tickets without requiring a Donedone login.

Cons

The workflow can be unclear and recent changes have caused some confusion.

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

Andrew

Marketing and Advertising, 11-50 employees

June 2019

Updates for user friendliness
Pros

The application has evolved to become more userfriendly which has been appreciated.

Cons

While there are no issues from the reviewers standpoint mobile applications for realtime updates would be a valuable addition.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Akhil

Computer Software, 500+ employees

June 2019

Useful
Pros

It helps in tracking projects and following different tickets.

Cons

The reviewer has no suggestions for software improvement.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Katie

Banking, 11-50 employees

June 2019

Essential to my business
Pros

Its easy to use for both the reviewer and the team providing a clear overview of project statuses.

Cons

The only request is for a quick link to jump to the bottom of long posts.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Lisa Baggerman

Defense & Space, 1-10 employees

June 2019

Simple Yet Effective Solution
Pros

The products ease of use and straightforward UI make it an excellent choice for bug logging and fixing.

Cons

The reviewer wishes for the ability to have multiple individuals in the TexterFixer options.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Jeff

Computer Software, 11-50 employees

June 2019

New User
Pros

The reviewer sees the software as a simple and necessary tool for issue tracking.

Cons

More status options and better team collaboration features are desired including the ability to assign tasks for side research.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Nichole

Real Estate, 500+ employees

June 2019

Great Project Communication and Tracking Tool
Pros

Donedone remains a valuable resource for the reviewer offering customization that aligns with their organizations needs.

Cons

Searching for past projects can be cumbersome and a feature to star important aspects would be helpful for later reference.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Adam

Entertainment, 500+ employees

June 2019

Simple Easy to Use
Pros

The intuitive user interface makes it easy for nontechnical users to provide feedback with minimal learning curve.

Cons

The reviewer does not have any concerns especially since the introduction of custom tags.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Gil

Internet, 51-100 employees

June 2019

Fills our needs
Pros

It efficiently meets the organizations need for issue tracking and provides a shared environment for client collaboration.

Cons

The ability to drill down into multiple projects from the All Projects page is desired.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

EVan

E-Learning, 11-50 employees

June 2019

Awesome tool for Project Management
Pros

It offers a great workflow for tracking bugs and tasks making it a useful project management tool with good performance.

Cons

The UI could be more intuitive improving the user experience.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Anonymous

Unknown, 51-100 employees

June 2019

Good tracking software for daily support issues
Pros

The software provides a clean interface for staying informed about daily issues and maintaining a repository of old ones.

Cons

The search functionality could be improved.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Prosenjit

Mechanical or Industrial Engineering, 11-50 employees

June 2019

Entire office loves Donedone
Pros

Donedone is extremely userfriendly implements easily and is affordable thanks to its public issues feature.

Cons

Some public issue tickets may get lost if a high volume of emails arrives simultaneously and the ability to have multiple fixers on one ticket is desired.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J.

Non-Profit Organization MaN/Agement, 11-50 employees

July 2018

DoneDone is exactly what it says
Pros

The softwares simplicity is its main selling point and its free of unnecessary options for most users.

Cons

The price is relatively high for small agencies or software products compared to selfhosted and DIY alternatives.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Anonymous

Unknown, N/A employees

March 2018