Total 49 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

J
Jeff

Computer Software, 11-50 employees

5.0

“Simple Yet Effective Solution”

Pros

The products ease of use and straightforward UI make it an excellent choice for bug logging and fixing.

Cons

The reviewer wishes for the ability to have multiple individuals in the TexterFixer options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

N
Nichole

Real Estate, 500+ employees

5.0

“New User”

Pros

The reviewer sees the software as a simple and necessary tool for issue tracking.

Cons

More status options and better team collaboration features are desired including the ability to assign tasks for side research.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Adam

Entertainment, 500+ employees

4.0

“Great Project Communication and Tracking Tool”

Pros

Donedone remains a valuable resource for the reviewer offering customization that aligns with their organizations needs.

Cons

Searching for past projects can be cumbersome and a feature to star important aspects would be helpful for later reference.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

G
Gil

Internet, 51-100 employees

5.0

“Simple Easy to Use”

Pros

The intuitive user interface makes it easy for nontechnical users to provide feedback with minimal learning curve.

Cons

The reviewer does not have any concerns especially since the introduction of custom tags.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

E
EVan

E-Learning, 11-50 employees

5.0

“Fills our needs”

Pros

It efficiently meets the organizations need for issue tracking and provides a shared environment for client collaboration.

Cons

The ability to drill down into multiple projects from the All Projects page is desired.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Unknown, 51-100 employees

5.0

“Awesome tool for Project Management”

Pros

It offers a great workflow for tracking bugs and tasks making it a useful project management tool with good performance.

Cons

The UI could be more intuitive improving the user experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P
Prosenjit

Mechanical or Industrial Engineering, 11-50 employees

5.0

“Good tracking software for daily support issues”

Pros

The software provides a clean interface for staying informed about daily issues and maintaining a repository of old ones.

Cons

The search functionality could be improved.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J
J.

Non-Profit Organization Management, 11-50 employees

5.0

“Entire office loves Donedone”

Pros

Donedone is extremely userfriendly implements easily and is affordable thanks to its public issues feature.

Cons

Some public issue tickets may get lost if a high volume of emails arrives simultaneously and the ability to have multiple fixers on one ticket is desired.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Unknown, N/A employees

4.0

“DoneDone is exactly what it says”

Pros

The softwares simplicity is its main selling point and its free of unnecessary options for most users.

Cons

The price is relatively high for small agencies or software products compared to selfhosted and DIY alternatives.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7