Last Updated
Overview
Explore DoneDone, an agile software designed to streamline bug, task, and issue tracking. With its intuitive interface, manage your development, testing, and customer support efficiently. No more messy spreadsheets or bulky software, just a simple, robust solution for your small business needs.
Overall Rating
Based on 49 users reviews
4.6
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
$5
/user/month
DoneDone Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is DoneDone?
Overview
DoneDone is a comprehensive issue-tracking and project management software designed to streamline task management and enhance team collaboration. With its intuitive interface and powerful features, the software provides a centralized solution for teams to track, manage, and resolve tasks and issues effectively. Whether it's bug tracking, customer support, or project planning, DoneDone helps businesses stay organized and productive.
What Is DoneDone Best For?
DoneDone software known for its ability to manage projects and customer support in one comprehensive platform. Your support team can track tasks, bugs, and issues efficiently, ensuring no work slips through the cracks. The software offers features such as shared inboxes for seamless email ticketing and customizable workflows to fit unique business needs.
DoneDone Pricing
- Collaborate - $5/user/month
- Outreach - $10/user/month
Disclaimer: The pricing is subject to change.
DoneDone Integrations
Using Zapier, DoneDone can connect with a wide range of third-party applications. Other integrations include the following but are not limited to:
How Does DoneDone Work?
Here is a step-by-step guide on how to start using the DoneDone project management software:
- Log in to the software using the credentials
- Track tasks and manage projects from the central hub dashboard
- Click the 'New Project' button and provide relevant project details such as name, description, and team members involved
- Within each project, you can add specific issues or tasks. Click on 'New Issue' and fill in the necessary details like title, description, priority, and assignee
- Assign tasks to team members by selecting their names from the dropdown menu in the issue details
- Keep track of task progress through status updates and comments. Team members can communicate and collaborate on each issue
- Once a task is completed, mark it as 'Resolved'. This indicates that the issue has been successfully addressed
- Analyze project performance and track team efficiency
Who Is DoneDone For?
DoneDone caters to small businesses. It is particularly beneficial for:
- Software development companies
- IT departments
- Customer support teams
- Marketing agencies
- Project management professionals
Is DoneDone Right For You?
DoneDone is ideal for businesses seeking a comprehensive issue-tracking and project management solution. Its user-friendly interface and customizable features make it adaptable to various industries and sectors. Moreover, DoneDone strongly emphasizes security and compliance, protecting your sensitive data. With robust protocols in place, businesses can trust in the integrity and safety of their information while benefiting from enhanced productivity and streamlined workflows.
Read DoneDone reviews to see how a power user can benefit from this software. Call Software Finder at (661) 384-7070 for more details.
DoneDone Features
Issue Tracking
DoneDone provides a seamless platform for issue and task tracking within projects. This functionality allows teams to categorize and prioritize issues, ensuring they are addressed promptly and efficiently.
Workflow Management
The software allows you to create custom workflows, defining stages and transitions that align perfectly with your team's unique needs. This level of flexibility ensures that your projects are managed in the most efficient way possible.
Collaborative Tools
DoneDone facilitates seamless collaboration among team members. Users can easily comment on issues, update statuses, and communicate effectively within the platform. This fosters a productive and communicative work environment, which is essential for tackling tasks and projects as a team.
Project Dashboards
Keeping tabs on project progress is made easy with project dashboards. These dashboards offer a comprehensive overview of project status, allowing you to quickly assess how tasks progress. Key metrics and insights are readily available, empowering you to make informed decisions.
Reporting And Analytics
You can generate detailed reports to thoroughly analyze project performance and team efficiency. These DoneDone reports can answer important questions like how long the team takes to respond to support tickets. By leveraging data-driven insights, you can make strategic adjustments to enhance productivity and streamline workflow management.
Pros And Cons of DoneDone
Pros
Easy to use
Reduces the risk of broken email chains
A good alternative to using bulky software for bug and task tracking
API access is available
Robust features
Cons
No free version available
May not be suitable for large enterprises
Multi-language support not available
DoneDone Reviews
Total 49 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars6%
2
Stars2%
1
Stars0%
Share your experience
Computer Software, 1-10 employees
“Bad customer service we feel stolen from”
Pros
The user interface is straightforward and the limited available features work seamlessly.
Cons
The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
5
Functionality
6
Anonymous, 11-50 employees
“DoneDone Easy to use.”
Pros
The webbased system is userfriendly and features a simple interface.
Cons
Currently I cant access DoneDone 2 with my existing credentials.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous, 11-50 employees
“Great Task management software for teams”
Pros
What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.
Cons
It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of DoneDone?
DoneDone is a versatile tool that caters to small businesses, particularly software development companies, IT departments, customer support teams, marketing agencies, and project management professionals.
What types of pricing plans does DoneDone offer?
DoneDone cost is based on the subscription plan you select. The available plans include Collaborate, priced at $5 per user per month, and Outreach, priced at $10 per user per month.
Does DoneDone support mobile devices?
A mobile application is available, but there is no indication of compatibility with mobile devices.
Does DoneDone offer an API?
DoneDone offers both API access and webhooks.
What languages does DoneDone support?
DoneDone supports English.
What is DoneDone?
DoneDone is a help desk solution that lets you manage your projects, customer support, and other tasks all in one place.
What other apps does DoneDone integrate with?
DoneDone integrates with various third-party applications such as GitHub, Google Drive, Pabbly Connect, Slack, Harvest, Glip, and Webex, using Zapier.
What level of support does DoneDone offer?
Support options for DoneDone include FAQs, email, and a knowledge base.