Explore DoneDone, an agile software designed to streamline bug, task, and issue tracking. With its intuitive interface, manage your development, testing, and customer support efficiently. No more messy spreadsheets or bulky software, just a simple, robust solution for your small business needs.

DoneDone Software Specifications

Time Tracking

Task Management

Reporting

Budget Management

View All Specifications

What Is DoneDone?

Overview

DoneDone is a comprehensive issue-tracking and project management software designed to streamline task management and enhance team collaboration. With its intuitive interface and powerful features, the software provides a centralized solution for teams to track, manage, and resolve tasks and issues effectively. Whether it's bug tracking, customer support, or project planning, DoneDone helps businesses stay organized and productive.

What Is DoneDone Best For?

DoneDone software known for its ability to manage projects and customer support in one comprehensive platform. Your support team can track tasks, bugs, and issues efficiently, ensuring no work slips through the cracks. The software offers features such as shared inboxes for seamless email ticketing and customizable workflows to fit unique business needs.

DoneDone Pricing

DoneDone pricing depends on what subscription plan you choose. The vendor offers the following:
  • Collaborate - $5/user/month
  • Outreach - $10/user/month

Disclaimer: The pricing is subject to change.

DoneDone Integrations

Using Zapier, DoneDone can connect with a wide range of third-party applications. Other integrations include the following but are not limited to:

How Does DoneDone Work?

Here is a step-by-step guide on how to start using the DoneDone project management software:

  • Log in to the software using the credentials
  • Track tasks and manage projects from the central hub dashboard
  • Click the 'New Project' button and provide relevant project details such as name, description, and team members involved
  • Within each project, you can add specific issues or tasks. Click on 'New Issue' and fill in the necessary details like title, description, priority, and assignee
  • Assign tasks to team members by selecting their names from the dropdown menu in the issue details
  • Keep track of task progress through status updates and comments. Team members can communicate and collaborate on each issue
  • Once a task is completed, mark it as 'Resolved'. This indicates that the issue has been successfully addressed
  • Analyze project performance and track team efficiency
Watch a free DoneDone demo to learn more about its different functionalities.

Who Is DoneDone For?

DoneDone caters to small businesses. It is particularly beneficial for:

  • Software development companies
  • IT departments
  • Customer support teams
  • Marketing agencies
  • Project management professionals

Is DoneDone Right For You?

DoneDone is ideal for businesses seeking a comprehensive issue-tracking and project management solution. Its user-friendly interface and customizable features make it adaptable to various industries and sectors. Moreover, DoneDone strongly emphasizes security and compliance, protecting your sensitive data. With robust protocols in place, businesses can trust in the integrity and safety of their information while benefiting from enhanced productivity and streamlined workflows.

Read DoneDone reviews to see how a power user can benefit from this software. Call Software Finder at (661) 384-7070 for more details.

DoneDone Software Features

DoneDone provides a seamless platform for issue and task tracking within projects. This functionality allows teams to categorize and prioritize issues, ensuring they are addressed promptly and efficiently.

The software allows you to create custom workflows, defining stages and transitions that align perfectly with your team's unique needs. This level of flexibility ensures that your projects are managed in the most efficient way possible.

DoneDone facilitates seamless collaboration among team members. Users can easily comment on issues, update statuses, and communicate effectively within the platform. This fosters a productive and communicative work environment, which is essential for tackling tasks and projects as a team.

Keeping tabs on project progress is made easy with project dashboards. These dashboards offer a comprehensive overview of project status, allowing you to quickly assess how tasks progress. Key metrics and insights are readily available, empowering you to make informed decisions.

You can generate detailed reports to thoroughly analyze project performance and team efficiency. These DoneDone reports can answer important questions like how long the team takes to respond to support tickets. By leveraging data-driven insights, you can make strategic adjustments to enhance productivity and streamline workflow management.

Pros and Cons of DoneDone Software

Pros

  • Easy to use
  • Reduces the risk of broken email chains
  • A good alternative to using bulky software for bug and task tracking
  • API access is available
  • Robust features

Cons

  • No free version available
  • May not be suitable for large enterprises
  • Multi-language support not available

DoneDone Software Pricing

Collaborate

Bug, issue, and task tracking internally and with your clients

eyeeye

View Price

What's Included

  • Custom Workflows

  • Unlimited Projects

  • Integrations

  • Project, Task & Team Reporting

  • Due Dates

  • Task Description Templates

  • API Access

  • Kanban (coming soon)

Outreach

DoneDone Mailboxes for customer support and feedback management

eyeeye

View Price

What's Included

  • Everything in Collaborate and:

  • Unlimited Mailboxes

  • Mailbox & Conversation Reporting

  • Office Hours

  • Auto-Responder

  • Saved Replies

DoneDone Software Reviews

Overall Rating

4.6

49 Reviews

Rating Distribution

5

star

32

4

star

13

3

star

3

2

star

1

1

star

0

Sep 01, 2023

Bad customer service we feel stolen from

Jonathan

Computer Software

Ease of use

4

Value for money

6

Customer Support

5

Functionality

6

Pros

The user interface is straightforward and the limited available features work seamlessly.

Cons

The customer experience has been extremely disappointing. We purchased a lifetime membership but they refuse to honor our unredeemed codes essentially taking our money. The slow development progress and lack of customer focus make this product a poor choice.

Sep 01, 2022

DoneDone Easy to use.

Anonymous

Anonymous

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Pros

The webbased system is userfriendly and features a simple interface.

Cons

Currently I cant access DoneDone 2 with my existing credentials.

Jan 01, 2022

Great Task management software for teams

Anonymous

Anonymous

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Pros

What I appreciated most about the software is its ability to track the status of invoices and purchase orders within our workflow.

Cons

It lacks the ability to import a summary into Excel as desired but considering the price its acceptable.

Nov 01, 2021

Personal Task Management

Co�n

Hospitality

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Pros

The beautiful UI combined with advanced task management simplifies creating tasks and allows for customized tagging and tables for personal kanban boards. It also offers task reminders.

Cons

Theres room for improvement in terms of project and task management features.

Jul 01, 2021

Can be very helpful to your business.

Ardita

Banking

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Pros

The email followup option is useful and the overview is concise and easy to understand. It enables ticket prioritization and setting deadlines.

Cons

When too many tickets accumulate the interface becomes confusing and searching for specific content can be challenging.

Jun 01, 2021

Easy Task Management

Amaya

Computer Software

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Pros

The software is straightforward easy to understand and not overly complex saving time and offering good value for the price.

Cons

It could benefit from a few additional options and a dashboard for an overall progress view.

Jun 01, 2021

Amazing for product management

Antonio

Information Technology and Services

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Pros

The platform is very easy to use integrates with other platforms and simplifies task management.

Cons

The task menu sometimes redirects to all tasks for everyone when individual task views are preferred.

May 01, 2021

Very easy to use and great to manage multiple teams

Alex

Food & Beverages

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Pros

Its excellent for managing multiple external teams across projects offering clarity on task allocation and priorities reducing the need for frequent meetings.

Cons

Lack of the ability to add a length of time to complete task for better task understanding.

May 01, 2021

Plug and play

Adam

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Pros

DoneDone served the purpose of managing customer service tickets efficiently with a quick setup and handling of tickets.

Cons

Missing the feature of providing customers with the context they need when they receive replies to their tickets.

Feb 01, 2020

Perfect for internal bugfixes

Robert

E-Learning

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Pros

DoneDone is userfriendly making it easy to find filter create and communicate about issues within the team.

Cons

No identified dislikes possibly more notifications for overdue issues could be beneficial.

Frequently Asked Questions

DoneDone is a versatile tool that caters to small businesses, particularly software development companies, IT departments, customer support teams, marketing agencies, and project management professionals.

Not sure if DoneDone Software is the right fit?

We'll help you shortlist the best tools that fit your budget and business needs. Just fill in the form & we'll get back to you.