Total 101 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

86%

4

Stars

10%

3

Stars

2%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

V
Verne

Real Estate, 51-100 employees

More than a year

5.0

Usage Survey

Pros

it has significantly improved electronic signatures.

Cons

There is nothing we dislike about it; we prefer it over our previous program.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

4.0

Great System, Don't love the company

Pros

I LOVE their system which is excellent, especially for real estate transactions. We rely on it for digital signatures, transaction management, and more.

Cons

The worst part about dotloop is that it is been acquired by Zillow and now shares data with them. As an agent, we input a lot of personal data into this system during transactions.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

J
Jeri

Real Estate, 51-100 employees

More than a year

5.0

Dotloop

Pros

Their Accessibility is crucial for my daily real estate tasks.

Cons

When I start learning a new system, I find the learning phase to be the toughest part.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sheila

Real Estate, 500+ employees

More than a year

5.0

Dotloop

Pros

it is very easy for me to creating, uploading, and managing documentse with dotloop.

Cons

The only way to delete a document if you pull an incorrect one is to archive it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J
Johnny

Real Estate, 51-100 employees

More than a year

5.0

Productivity and support

Pros

This software is incredibly user-friendly, boosts productivity, and offers great customer support.

Cons

For new users, it may seem complex, but with hands-on training and support from both local and dotloop teams, it becomes manageable also the chat support can be a great help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
mark

Real Estate, 51-100 employees

More than a year

5.0

Dotloop the best document/signature tool avaiable

Pros

Loops and sharing capabilities make dotloop indispensable for real estate professionals, allowing seamless collaboration.

Cons

It would be better if template editing were easier to set up on the client side, but the dotloop team does a great job setting up our documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ryan

Real Estate, 1-10 employees

More than a year

5.0

Ryans review

Pros

Dotloop's widespread use in my market streamlines transactions with other agents. I appreciate features like document splitting and customization.

Cons

I can not think of anything I don't like about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nicole

Real Estate, 11-50 employees

More than a year

4.0

High volume admin point of view

Pros

What I love most are the Ease of access and Loop Templates.

Cons

I really wish I could choose the order of signing and have more options to customize the documents.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

5

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Good end-user experience for me

Pros

DotLoop makes signing documents a breeze, especially in real estate. It's intuitive and simple to navigate, even for those not tech-savvy like me. Signing and sharing documents electronically speeds up the closing process significantly, eliminating the headache of paperwork.

Cons

DotLoop has its downsides. Sometimes, the software glitches, especially with large documents. Also, for occasional users like me, it can be overwhelming due to its many features, making the learning curve steep.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

A
Andrew

Real Estate, 11-50 employees

More than a year

5.0

Generally Effective and Simple to Learn, But Pricey and Not Without Idiosyncrasies

Pros

I have been using it consistently for about five or six years now. Its user-friendly interface and excellent organizational features make it my top choice.

Cons

Despite my fondness for the software, it comes with various quirks that can be quite annoying. I have figured out some workarounds but there are still moments of frustration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

Y
Yola

Real Estate, 11-50 employees

More than a year

5.0

Couldn't do my job without DotLoop, it rocks!!

Pros

I appreciate Clients signing with ease and effortless organization of transactions .

Cons

I have to say, this is hands down the best electronic signature platform available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Fran

Real Estate, 1-10 employees

Less than 6 months

5.0

Knowledge of DotLoop

Pros

MY fav feature is Managing transactions with speed and precision which is key.

Cons

To truly evaluate it, I need to use it more.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

N
Nicole

Real Estate, 500+ employees

More than a year

5.0

Dotloop Daily User

Pros

It effortlessly manages my files and is very user-friendly.

Cons

It is frustrating that I can not use a secondary signature with the same email address. Many of my elderly clients share an email, so I end up having to pay extra for DocuSign.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

T
Telira

Wholesale, 1-10 employees

Less than a year

4.0

about dotloop

Pros

for me Sending and receiving signatures remotely is a huge plus.

Cons

When I first started using this app, I struggled with navigation.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

T
Tammy

Real Estate, 1-10 employees

More than a year

5.0

Ease of Use

Pros

DotLoop's ease of use is a lifesaver, especially for someone like me who isn't tech-savvy.

Cons

No complaints at the moment. I prefer dotloop over docusign.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D
Dalit

Real Estate, 500+ employees

More than a year

5.0

Dotloop

Pros

Dotloop's simplicity streamlines my work and keeps transactions running smoothly in real-time.

Cons

I have not encountered any cons with Dotloop so far. I am quite satisfied with everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kishor

Real Estate, 500+ employees

Less than a year

5.0

real estate

Pros

it is easy to learn and train, with a great step-by-step process.

Cons

I have not encountered any issues yet. So far, it is been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than a year

5.0

Everyday Use Tool for Real Estate

Pros

Electronic signatures and file sharing are lifesavers. They simplify my tasks significantly.

Cons

The biggest drawback is getting clients to respond through dotloop. The company name needs more assurance when sending emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R
Randi

Real Estate, 500+ employees

More than a year

5.0

Dotloop makes my job easier

Pros

I love how easy it is to use and explain the signing process.

Cons

It is annoying how it constantly prompts my clients to enroll.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Hyacinth

Real Estate, 500+ employees

Less than 6 months

5.0

Survey for Capterra

Pros

Having everything in one place is crucial for me.

Cons

There is absolutely nothing I dislike about this software. Also, I believe surveys should allow shorter responses if desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9