Total 101 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

86%

4

Stars

10%

3

Stars

2%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CB

Christiopher Buttrum

HomeWire Inc, 1-10 employees

Less than 6 months

1.0
March 2026

Very frustrating experience with Dotloop

Pros

?

Cons

We had a very frustrating experience with Dotloop. The services and capabilities presented during the sales process did not match what was actually delivered. The approach felt very sales-driven—big promises upfront, but far less follow-through once we were in. That disconnect made the entire experience difficult to navigate. Transparency matters in business, and unfortunately, that was lacking here. Proceed with caution and make sure everything is clearly documented before committing.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

C

Crystal

Real Estate, 1-10 employees

More than a year

4.0
May 2024

Dotloop Review

Pros

Dotloop is easy for me to use, and I appreciate being able to see my history, it is so user-friendly.

Cons

Sometimes, it decides to boot me at random times, making me go through the hassle of retrieving a code to log back in. It's quite inconvenient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lisa

Real Estate, 1-10 employees

More than a year

5.0
April 2024

Make your transaction easier

Pros

it makes transactions flow smoothly and simply. Neither buyers nor sellers have any issues with it, and even staff from various departments find it easy to use.

Cons

I have not encountered any complaints or problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mukhabbat

Real Estate, 51-100 employees

More than a year

5.0
April 2024

Thank you feedback Dot Loop

Pros

The simplicity of dotloop makes it incredibly easy to use. I am grateful for that!

Cons

As a buying Agent, I do not face any issues getting signatures from buyers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bo

Real Estate, 11-50 employees

More than a year

5.0
April 2024

An invaluable tool to manage documents in a transaction

Pros

When I started at my current office, they claimed to be paperless, which I doubted. However, with dotloop, it is true, I have no physical files cluttering my workspace anymore. Everything I need is managed effortlessly within dotloop.

Cons

I find dotloop to have a learning curve. Depending on my needs, this curve can be either gentle or steep. While I'm adept at using software and hardware, I can almost fully utilize dotloop.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

D

Deborah

Real Estate, 11-50 employees

Less than a year

5.0
April 2024

SIMPLEST FOR DOCUMENT MANAGEMENT AND ESIGN

Pros

I adore how effortless it is to prepare, share, and sign all my sales documents, whether I am on my laptop or smartphone.

Cons

Dealing with many elderly sellers who only have one email address poses a challenge since dotloop requires a separate email for each signor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lori

Real Estate, 1-10 employees

More than a year

5.0
April 2024

Dotloop signature

Pros

Using dotloop for signatures is a breeze, and I really like it.

Cons

I do not really have any cons to mention about the program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
March 2024

DotLoop for Real Estate Brokers

Pros

Everything I need ,documents and signing is conveniently in one place with dotloop.

Cons

I do not think that should hinder my ability to share a selected group of documents at once.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Donald

Real Estate, 1-10 employees

More than a year

5.0
March 2024

Dotloop, the better option

Pros

Dotloop goes the extra mile by organizing documents into different "Loops," keeping me focused and organized. And now, it syncs with the MLS, which is fantastic.

Cons

Occasionally, clients have trouble finding the email to E-sign because it ends up in their SPAM folder. I always advise them to check there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maria

Real Estate, 101-500 employees

More than a year

5.0
February 2024

VERY USER FRIENDLY. WHAT YOU PUT INTO IT AND USE OUT OF IT WILL SHOW

Pros

The way dotloop guides clients through signing is straightforward and saves them time, which they appreciate. Inputting information at the start ensures autofill accuracy, which speeds up the process.

Cons

Sometimes signees struggle to sign past the part they need to sign. Usually, it is due to user input error or clicking the tab incorrectly. I believe it's more of a human error than a fault of dotloop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jeniffer

Accounting, 51-100 employees

More than a year

5.0
December 2023

Dotloop review

Pros

The interface of dotloop is intuitive, making transactions seamless for all parties involved.

Cons

Currently, there is nothing I like least about dotloop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M

Melinda

Human Resources, 11-50 employees

More than a year

5.0
December 2023

With dotloop - Digital Signature Is Easy

Pros

I am impressed by the array of file sharing features in dotloop, and I feel secure using it. The digital signature feature is fantastic and has greatly enhanced my efficiency.

Cons

It has been an excellent digital signature solution for us. I have no dislikes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anuj

Real Estate, 1-10 employees

More than a year

5.0
November 2023

Dootloop FTW!

Pros

Managing multiple projects and documents within dotloop has been essential for my real estate business.

Cons

The only annoyance I face is logging in. I always forget my password. Honestly, there is not much to dislike about Dotloop.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

DAwn

Real Estate, 11-50 employees

More than a year

5.0
November 2023

Use dotloop for all your e-Signings

Pros

Setting up, managing, and sending documents through dotloop is a breeze. Just add the person, drag and drop the document, and it's done.

Cons

I have not found anything I dislike about dotloop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jim

Real Estate, 1-10 employees

More than a year

5.0
November 2023

Love dotloop!

Pros

The learning curve for dotloop is gentle, and I appreciate being able to organize files for each property and archive what is no longer needed.

Cons

I wish I could remove a person from the loop.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
October 2023

Easy to use

Pros

Their ease of use extends to clients who are not tech-savvy, which is a big win.

Cons

It would be helpful if, when adding a person to a loop, it pulled all the information from the contacts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kaye

Real Estate, 11-50 employees

Less than a year

5.0
October 2023

Dot Loop Review!

Pros

it excels in visuals, document organization, signature software, everything I need for real estate transactions.

Cons

I have never encountered any issues with this software. I love using this website more than any other I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Aryn

Real Estate, 1-10 employees

More than a year

3.0
October 2023

My go to resource

Pros

Being able to connect with clients and share information efficiently is a huge plus for me. Dotloop's thoughtful features make my work easier.

Cons

While working on documents, it sometimes jumps back to the first page for no reason after clicking on a text box or signature. I also occasionally face trouble sharing multiple documents because some are shared with a limited group. However, I do not think this should hinder my ability to share a selected group of documents at once.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Emily

Real Estate, 500+ employees

More than a year

5.0
September 2023

Absolutely worth it.

Pros

DocuSign integration and keeping everyone informed are strengths of dotloop.

Cons

It is a bit too expensive if you do not use it daily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Real Estate, 500+ employees

Less than 6 months

5.0
September 2023

First week of use

Pros

The user experience and interface of dotloop are top-notch.

Cons

Not sure yet... I guess it would be beneficial to integrate with the brokerage's CRM so data is automatically transferred from the CRM into Dotloop when a loop is created.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Verne

Real Estate, 51-100 employees

More than a year

5.0
August 2023

Usage Survey

Pros

it has significantly improved electronic signatures.

Cons

There is nothing we dislike about it; we prefer it over our previous program.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
July 2023

Great System, Don't love the company

Pros

I LOVE their system which is excellent, especially for real estate transactions. We rely on it for digital signatures, transaction management, and more.

Cons

The worst part about dotloop is that it is been acquired by Zillow and now shares data with them. As an agent, we input a lot of personal data into this system during transactions.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

J

Jeri

Real Estate, 51-100 employees

More than a year

5.0
July 2023

Dotloop

Pros

Their Accessibility is crucial for my daily real estate tasks.

Cons

When I start learning a new system, I find the learning phase to be the toughest part.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sheila

Real Estate, 500+ employees

More than a year

5.0
July 2023

Dotloop

Pros

it is very easy for me to creating, uploading, and managing documentse with dotloop.

Cons

The only way to delete a document if you pull an incorrect one is to archive it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Johnny

Real Estate, 51-100 employees

More than a year

5.0
July 2023

Productivity and support

Pros

This software is incredibly user-friendly, boosts productivity, and offers great customer support.

Cons

For new users, it may seem complex, but with hands-on training and support from both local and dotloop teams, it becomes manageable also the chat support can be a great help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

mark

Real Estate, 51-100 employees

More than a year

5.0
July 2023

Dotloop the best document/signature tool avaiable

Pros

Loops and sharing capabilities make dotloop indispensable for real estate professionals, allowing seamless collaboration.

Cons

It would be better if template editing were easier to set up on the client side, but the dotloop team does a great job setting up our documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ryan

Real Estate, 1-10 employees

More than a year

5.0
July 2023

Ryans review

Pros

Dotloop's widespread use in my market streamlines transactions with other agents. I appreciate features like document splitting and customization.

Cons

I can not think of anything I don't like about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicole

Real Estate, 11-50 employees

More than a year

4.0
June 2023

High volume admin point of view

Pros

What I love most are the Ease of access and Loop Templates.

Cons

I really wish I could choose the order of signing and have more options to customize the documents.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

5

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
June 2023

Good end-user experience for me

Pros

DotLoop makes signing documents a breeze, especially in real estate. It's intuitive and simple to navigate, even for those not tech-savvy like me. Signing and sharing documents electronically speeds up the closing process significantly, eliminating the headache of paperwork.

Cons

DotLoop has its downsides. Sometimes, the software glitches, especially with large documents. Also, for occasional users like me, it can be overwhelming due to its many features, making the learning curve steep.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

A

Andrew

Real Estate, 11-50 employees

More than a year

5.0
June 2023

Generally Effective and Simple to Learn, But Pricey and Not Without Idiosyncrasies

Pros

I have been using it consistently for about five or six years now. Its user-friendly interface and excellent organizational features make it my top choice.

Cons

Despite my fondness for the software, it comes with various quirks that can be quite annoying. I have figured out some workarounds but there are still moments of frustration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

Y

Yola

Real Estate, 11-50 employees

More than a year

5.0
May 2023

Couldn't do my job without DotLoop, it rocks!!

Pros

I appreciate Clients signing with ease and effortless organization of transactions .

Cons

I have to say, this is hands down the best electronic signature platform available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Fran

Real Estate, 1-10 employees

Less than 6 months

5.0
May 2023

Knowledge of DotLoop

Pros

MY fav feature is Managing transactions with speed and precision which is key.

Cons

To truly evaluate it, I need to use it more.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

N

Nicole

Real Estate, 500+ employees

More than a year

5.0
April 2023

Dotloop Daily User

Pros

It effortlessly manages my files and is very user-friendly.

Cons

It is frustrating that I can not use a secondary signature with the same email address. Many of my elderly clients share an email, so I end up having to pay extra for DocuSign.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

T

Telira

Wholesale, 1-10 employees

Less than a year

4.0
April 2023

about dotloop

Pros

for me Sending and receiving signatures remotely is a huge plus.

Cons

When I first started using this app, I struggled with navigation.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

T

Tammy

Real Estate, 1-10 employees

More than a year

5.0
April 2023

Ease of Use

Pros

DotLoop's ease of use is a lifesaver, especially for someone like me who isn't tech-savvy.

Cons

No complaints at the moment. I prefer dotloop over docusign.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Dalit

Real Estate, 500+ employees

More than a year

5.0
March 2023

Dotloop

Pros

Dotloop's simplicity streamlines my work and keeps transactions running smoothly in real-time.

Cons

I have not encountered any cons with Dotloop so far. I am quite satisfied with everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kishor

Real Estate, 500+ employees

Less than a year

5.0
February 2023

real estate

Pros

it is easy to learn and train, with a great step-by-step process.

Cons

I have not encountered any issues yet. So far, it is been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
February 2023

Everyday Use Tool for Real Estate

Pros

Electronic signatures and file sharing are lifesavers. They simplify my tasks significantly.

Cons

The biggest drawback is getting clients to respond through dotloop. The company name needs more assurance when sending emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Randi

Real Estate, 500+ employees

More than a year

5.0
February 2023

Dotloop makes my job easier

Pros

I love how easy it is to use and explain the signing process.

Cons

It is annoying how it constantly prompts my clients to enroll.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hyacinth

Real Estate, 500+ employees

Less than 6 months

5.0
February 2023

Survey for Capterra

Pros

Having everything in one place is crucial for me.

Cons

There is absolutely nothing I dislike about this software. Also, I believe surveys should allow shorter responses if desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N

Nichele

Real Estate, 1-10 employees

More than a year

5.0
February 2023

DotLoop

Pros

The convenience of having all my transactions in one place is invaluable.

Cons

So far, I have not found any downsides. This software allows me to work seamlessly 24/7.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melissa

Construction, 11-50 employees

More than a year

5.0
January 2023

Such an amazing software

Pros

The software is incredibly easy to use, and the customer support is outstanding. They're always there to help when I encounter any issues.

Cons

the loops can be confusing and intimidating, but other than that, it is easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

R

richard

Real Estate, 1-10 employees

Less than a year

5.0
January 2023

Dotloop Review

Pros

Managing land exchanges electronically saves me tons of time. Dotloop offers more options than zipForm and is much easier to use. Editing PDFs is a breeze.

Cons

There are not enough options for indicating the stage of a transaction. For instance, there's no "accepted offer" status. It would be helpful to customize statuses, but unfortunately, that is not possible.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M

Merribeth

Real Estate, 1-10 employees

More than a year

3.0
January 2023

Expensive and Not User Friendly

Pros

Dotloop's robust security measures and document storage capabilities are impressive.

Cons

It is too expensive and not very user-friendly for both agents and clients.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

6

T

Trey

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

5.0
December 2022

Extremely versatile

Pros

Universal usage is a big plus for me.

Cons

I have nothing negative to say about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathryn

Real Estate, 101-500 employees

More than a year

5.0
December 2022

Love Dotloop

Pros

Dotloop is easy to learn and keeps my transactions organized.

Cons

I can't think of any cons because Dotloop fulfills all my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shannon

Real Estate, 1-10 employees

More than a year

5.0
December 2022

Great for real estate

Pros

This software have state forms which are already included and updated, which is fantastic.

Cons

It does not perform well on iOS tablets at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gloria

Real Estate, 101-500 employees

More than a year

5.0
December 2022

The software is user friendly.

Pros

This software having all forms in one place simplifies management.

Cons

It lacks information buttons to assist with complicated functions for average users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

M

Melinda

Real Estate, 500+ employees

More than a year

5.0
December 2022

Dot loop Realtor Review

Pros

Filing forms for initials and signatures is a breeze, and it links seamlessly to other devices.

Cons

As a regular user, my information should be saved in the library without requiring edits every time I log in for a sale or listing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Becky

Real Estate, 1-10 employees

Less than 6 months

5.0
November 2022

Makes ease of paperwork

Pros

Both agents and clients find the software very user-friendly, especially during electronic signing.

Cons

Finding training videos or articles in the help center can be tricky. It would be more convenient if it were easily accessible from the tabs above.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10