FreshBooks Reviews

Pros

Creating invoices, tracking time, setting up projects, sending invoices and receiving payments is all simple and it's become a core part of how I run my day-to-day business.

Cons

The mobile apps still feel like they're not fully on par with the desktop version, they can lag behind in terms of performance and updates.

Pros

It includes most of the features my business relies on. Having iOS and Android apps means I can check key information while I'm on the move.

Cons

Cost is hard to justify. The latest version feels dated and far from adaptive tasks that used to take only a few steps now take about twice as long and require way more clicks. Also, my earlier complaints to Customer Support were basically dismissed with "that's just the way we do it now," so nothing improved.

Pros

To create invoices and estimates for my clients feels simple and I'm able to stay on top of everything without much hassle. The new proposal feature is a big win as well. Also, running the P&L report is simple so I can get the financial picture quickly when I need it.

Cons

Tracking payments gets messy when multiple clients are tied to the same company. I also wish the system automatically marked direct deposit payments as completed, the same way it does for credit cards checking off what's been paid is easy to miss when I'm receiving money through different methods from different clients.

Pros

I've been using it for the last five years for my wedding and event floral design business and I can handle the whole process in one place, I create estimates for clients, turn those estimates into invoices, schedule and track payments, log my time and expenses and then send my yearly tax and income reports straight to my accountant.

Cons

One thing I'd love to see improved is that the "accept" button on an estimate could automatically generate the invoice. I'd also appreciate a built, In option to forward all my tax/income info directly to my accountant at year end, instead of having to manage that step myself.

Pros

Quick to get set up and simple to use day to day. Sending invoices looks polished and the system also makes it simple to monitor what's still owed, what's been paid and your expenses. Overall, it's a solid bookkeeping tool for anyone who needs to stay on top of their finances and I'd recommend it broadly.

Cons

The paid plan starts by limiting you to five clients and it feels a little restrictive, I'd personally expect something closer to ten. It can get annoying when you need to remove an existing client (especially if they're not using your services as often) just to make room for someone new. There's also an invoice description issue, clients say that when they view the invoice on their phones, they only see the first line rather than the full description which comes across as too vague. That description field definitely needs tweaking.

Pros

Using it felt simple and it turned out to be really useful. Nothing went wrong during setup or day-to-day use so it was simple to get going and stay productive.

Cons

Something I noticed is that it can feel a bit slow at times but overall it's still very useful and I genuinely enjoyed using it.

Pros

Helped me launch my consulting business back in 2012 with a polished, professional look. Getting the invoicing system up and running was pretty simple but connecting the payment gateways took a bit more effort. That said, the online payment flow has made it easier to get paid faster and my cash flow has definitely benefited.

Cons

Over time, it has grown into a more full fledged accounting solution which feels like more than I actually need.

Pros

Pretty user friendly though it does take a little time to get used to the layout and flow.

Cons

Bank connections keep disappearing on me. I also ran into problems with credit cards not being accepted and having to deal with system changes after the fact.

Pros

For small businesses and freelancers, this platform feels solid, affordable and practical to use day-to-day. It supports recurring invoices, retainers and a bunch of other invoicing options. Whenever I need support, calling customer service gets me a real person who can actually help.

Cons

There are caps on the number of clients you can manage and my invoices tend to land in spam quite often. Also, using the third party preferred billing option for invoices adds a pretty steep cost.

Pros

lets monthly clients save a credit card and charges them automatically according to the schedule i set. it basically removes the need to chase invoices and that's done a lot for my peace of mind.

Cons

ran into a hiccup when changing an existing recurring template an edge case that ended up auto billing a client multiple times and caused his card to get cancelled. support was great once it was identified and they worked with me to get everything sorted out.

Pros

I've been using it for a couple of years now and it's been excellent. The app is quick to work with, feels responsive and there's basically no learning curve. I previously used an older, installed accounting tool that my accountant preferred but it ended up taking a lot more effort than it really needed. These days I'm using it almost every day and my accountant has even mentioned that it makes it simple to access my data whenever they need it.

Cons

A handful of more advanced features still seem to be missing though everything else has worked really well.

Pros

It connects with other software without much hassle which makes setup feel simple. The tool is also pretty customizable so you can tweak it to match how your team works. Also, the interface is simple for recipients to use and the extra features really help keep the workflow moving. Overall, it fits nicely into the day-to-day process without getting in the way.

Cons

Just wish there were even more customization options so it could feel fully unique for every organization.

Pros

Creating professional invoices is simple and it's just as convenient for customers to submit payments.

Cons

Nothing stands out as something I really dislike about it.

Pros

I'm really enjoying the range of features. The icons and buttons are well thought out and the time tracking is easily the standout, nothing I've used compares for tracking hours so accurately. It ends up saving a lot of time for our workflow. Everything feels polished and the user interface is very adaptive while still offering plenty of additional functionality. Also, the invoicing and billing features are a big highlight. It also handles customization and other billing-related tasks really well.

Cons

It is a solid tool overall but the subscription tiers feel a bit limited. I'd love to see more options or higher subscription levels added. I'm hoping their team will take this feedback on board as they keep improving the product since it seems like they're moving forward consistently and that momentum should lead to an even better future.

Pros

This app feels really attractive and up to date. The template designs look modern and polished and I genuinely like how everything is laid out.

Cons

Compatibility is a problem though, it doesn't work with other major accounting software.

Pros

As a freelancer, I really like using the time tracking feature and once I'm ready to send an invoice, all the tracked time is added automatically to the invoice with a single button click.

Cons

Haven't explored every feature yet so it's hard to judge the full range. The parts I've used have been solid so far.

Pros

I used it to create invoices for short-term contracts (under 2 years). The invoicing setup feels simple and flexible and it also lets you keep an eye on incoming payments so you can track what's coming in.

Cons

Occasionally it feels a bit quirky though that's manageable uploading a logo is simple and you can reuse the same template repeatedly without much hassle.

Pros

It feels genuinely innovative for running a business and the interface is really engaging without being overwhelming. It gave me a solid workspace for key tasks... especially billing and invoicing.. so I could stay on top of payments. The FreshBooks Time Tracker is a standout too and having bookkeeping and accounting tools alongside it makes the whole setup feel more complete. Also, the mobile app lets me manage the business conveniently and it's also handy for sharing information with customers so they have access when they need it. Customer service has been a big plus as well, the support team is friendly, quick to respond and consistently helpful with all the questions I throw their way.

Cons

The only real downside I've noticed is that the mobile app doesn't include as many features as I expected. Even with that limitation, it still comes across as a strong, dependable platform.

Pros

I've really enjoyed using it for my small business. Transactions came in automatically so bookkeeping stayed organized without extra manual work. When my bookkeeper needed to review and consolidate everything, the data was already in the right place which made the whole process much more convenient.

Cons

Getting my bookkeeper fully on board was a bit of a struggle. QuickBooks dominates the market and that made it harder to convince others in my industry to switch over to this tool.

Pros

After using it for about 9 years, I've built a workflow around it that lets me track time, create and send invoices, draft estimates and get paid without too much friction. Since it's already woven into my business, I really appreciate that it doesn't operate in isolation, It also connects with other apps I might need. The software feels simple and covers everything I rely on day to day.

Cons

The newer version removed the PayPal integration and that change definitely annoyed some clients who still prefer paying that way. A couple of other features also seem a bit buggy though I suspect it's tied to moving from the "Classic" platform to the current setup. If you're starting fresh with New FreshBooks, you probably won't run into the same migration related issues.