Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J
Jorge

Jorge accounts, 1-10 employees

Free Trial

4.0

Need more featuress

Pros

It was cool to look at but had not many features

Cons

it was lacking some important features i needed

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

2

Functionality

6

M
Melissa

Consumer Services, 1-10 employees

More than a year

5.0

Freshbooks outperforms Quickbooks.

Pros

I really appreciate the modern vibe of Freshbooks. It makes dealing with the accounting side of my business much more bearable.

Cons

FreshBooks has no drawbacks its a joy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ragu

Hospital & Health Care, 1-10 employees

More than a year

5.0

One and only best In Freshbooks

Pros

Freshbooks offers the best mobile app experience delivering delightful user experiences.

Cons

Occasionally Freshbooks poses challenges with invoice processing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

K
Krishna

Food & Beverages, 51-100 employees

Less than a year

4.0

Financial services

Pros

I find the invoice services and Paytm services provided by Freshbooks to be excellent.

Cons

I suggest enhancing the invoice history feature.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

B
Brad

Insurance, 1-10 employees

More than a year

5.0

Excellent Support for Payroll

Pros

Freshbooks is so user-friendly for bookkeeping and integrating my payroll was a breeze. When I had questions about setting up payroll and linking it with Gusto and my bank my Freshbooks account manager [sensitive content hidden] was amazing. She guided me through everything and even connected me with [sensitive content hidden] from payroll support. We had a productive Zoom call and they helped me get everything sorted. What a fantastic experience!

Cons

At the moment I dont have any negatives to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alan

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

FreshBooks - Quicker and Easier than the other

Pros

Setting up Freshbooks was a breeze! I effortlessly created customer profiles added products and set up recurring invoices to run smoothly on autopilot.

Cons

I havent encountered anything I dislike thus far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrey

Banking, 1-10 employees

Less than a year

5.0

FreshBooks - Smarter replace of QuickBooks

Pros

Freshbooks offers better pricing a superior user interface and more functionality compared to QuickBooks. All the functions are equally good but Freshbooks is more intuitive.

Cons

Theres not much to critique perhaps improving the capture of expense receipts and implementing better AI-driven logic for organizing them by category. Additionally more financial reports could be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sashah

Design, 51-100 employees

More than a year

5.0

Perfect Invoice Processing Tool with Intuitive Accounting Options.

Pros

Integrating accounting processes is a breeze with Freshbooks. I particularly appreciate its seamless platform for credit card processing and online invoicing. Managing project expenses and employee data is straightforward and generating financial reports is a simple task.

Cons

So far I havent encountered any issues with the product. After my initial implementation I was ready to dive right into my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Levi

Events Services, 1-10 employees

More than a year

4.0

Good for Minimal Needs

Pros

FreshBooks is incredibly user-friendly with a convenient mileage tracker and easy receipt uploads. I love how invoices can be generated directly from estimates and the design and options for invoices are versatile.

Cons

It feels like it could offer more features considering its price point maybe something to assist with tax preparation.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

E
ESMAEIL

Computer & Network Security, 11-50 employees

Less than a year

4.0

freshbooks is an excellent product that I advise everyone to try

Pros

Freshbooks stands out as one of the best products Ive ever used. Its user interface is incredibly easy to navigate and it doesnt take long to get the hang of it thanks to its professional design. It handles tax calculations and invoice preparation exceptionally well and is highly reliable.

Cons

Its a solid platform with no major issues. Im hopeful that improvements will be made efficiently to keep pace with our evolving needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J
Julietta

Information Technology and Services, 1-10 employees

5.0

One of the Successful platforms for reading and analyzing different topics.

Pros

Finding and reading the necessary books is much easier with Freshbooks availability and accessibility.

Cons

There are certain areas that arent covered.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

I
ioanna

Entertainment, 1-10 employees

Less than 6 months

5.0

affordable and easy to use

Pros

The mobile apps provided by Freshbooks are top-notch and the time tracking feature is incredibly useful.

Cons

The dashboard could be improved and there are additional costs to consider.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

V
VASILE

Construction, 11-50 employees

More than a year

5.0

RELIABLE PARTNER FOR THE BUSINESS I RUN

Pros

Freshbooks is both simple to use and cost-effective. Im thoroughly satisfied with it from every angle.

Cons

EVERYTHING IS FINE. IM HIGHLY SATISFIED FROM ALL PERSPECTIVES.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Michael

Entertainment, 11-50 employees

More than a year

5.0

Awesome invoice and billing system

Pros

Freshbooks is exceptionally user-friendly and offers a plethora of useful features and customizable settings. I especially love the project and time tracking capabilities. The mobile app is perfect for our frequent travels its always accessible and never loses my work. It feels like the app anticipates my needs and provides helpful suggestions which I absolutely adore.

Cons

We only require the inventory feature for a small portion of our sales so I havent utilized it extensively. However compared to other platforms I find the inventory tracking aspect to be lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Maria

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Very helpful tool

Pros

Freshbooks is incredibly helpful for small businesses automating essential tasks which is invaluable especially for newcomers to entrepreneurship.

Cons

Ill refrain from commenting on features I havent used since I lack experience with them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Eugene

Food Production, 11-50 employees

More than a year

5.0

Hourly Billing Champion thanks to FreshBooks

Pros

Im impressed by the effortless invoice creation process on Freshbooks allowing customers to pay with just a click on the online invoice. The financial reports provided offer excellent insights into the businesss finances.

Cons

The cost of credit card processing is a bit high but overall there isnt much to criticize about this exceptional product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

H
Hanane

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Remote business management

Pros

Freshbooks is an indispensable tool for accounting and finance tailored specifically for small businesses. It simplifies invoice creation and requires minimal effort.

Cons

Ive been very pleased with it and I havent identified any downsides.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

One of the best app to arrange company business

Pros

Streamlined invoicing process, simplified payment tracking, and robust financial reporting.

Cons

Limitation in invoice template customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Steven

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0

Freshbooks reviews by Steve-O

Pros

Intuitive interface, efficient invoicing, expense, and time tracking capabilities.

Cons

Limited in-depth reporting, potential pricing concerns for larger businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

4.0

Great product poor customer service

Pros

The platform is extremely user-friendly and customizable especially for those more inclined towards creativity than accounting.

Cons

The only way to obtain helpful support for your account is through a live account manager essentially a salesperson. Despite their suggestion to downgrade my subscription at the end of the discounted trial my representative has not responded for two weeks. The inability to independently make account changes or consult another customer service representative is problematic resulting in a billing error for double the intended amount due to this communication lapse.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

2

Functionality

8