Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

Jorge

Jorge accounts, 1-10 employees

Free Trial

4.0
February 2026

Need more featuress

Pros

It was cool to look at but had not many features

Cons

it was lacking some important features i needed

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

2

Functionality

6

M

Melissa

Consumer Services, 1-10 employees

More than a year

5.0
February 2024

Freshbooks outperforms Quickbooks.

Pros

I really appreciate the modern vibe of Freshbooks. It makes dealing with the accounting side of my business much more bearable.

Cons

FreshBooks has no drawbacks its a joy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ragu

Hospital & Health Care, 1-10 employees

More than a year

5.0
February 2024

One and only best In Freshbooks

Pros

Freshbooks offers the best mobile app experience delivering delightful user experiences.

Cons

Occasionally Freshbooks poses challenges with invoice processing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

K

Krishna

Food & Beverages, 51-100 employees

Less than a year

4.0
February 2024

Financial services

Pros

I find the invoice services and Paytm services provided by Freshbooks to be excellent.

Cons

I suggest enhancing the invoice history feature.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

B

Brad

Insurance, 1-10 employees

More than a year

5.0
February 2024

Excellent Support for Payroll

Pros

Freshbooks is so user-friendly for bookkeeping and integrating my payroll was a breeze. When I had questions about setting up payroll and linking it with Gusto and my bank my Freshbooks account manager [sensitive content hidden] was amazing. She guided me through everything and even connected me with [sensitive content hidden] from payroll support. We had a productive Zoom call and they helped me get everything sorted. What a fantastic experience!

Cons

At the moment I dont have any negatives to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alan

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
February 2024

FreshBooks - Quicker and Easier than the other

Pros

Setting up Freshbooks was a breeze! I effortlessly created customer profiles added products and set up recurring invoices to run smoothly on autopilot.

Cons

I havent encountered anything I dislike thus far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrey

Banking, 1-10 employees

Less than a year

5.0
January 2024

FreshBooks - Smarter replace of QuickBooks

Pros

Freshbooks offers better pricing a superior user interface and more functionality compared to QuickBooks. All the functions are equally good but Freshbooks is more intuitive.

Cons

Theres not much to critique perhaps improving the capture of expense receipts and implementing better AI-driven logic for organizing them by category. Additionally more financial reports could be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sashah

Design, 51-100 employees

More than a year

5.0
January 2024

Perfect Invoice Processing Tool with Intuitive Accounting Options.

Pros

Integrating accounting processes is a breeze with Freshbooks. I particularly appreciate its seamless platform for credit card processing and online invoicing. Managing project expenses and employee data is straightforward and generating financial reports is a simple task.

Cons

So far I havent encountered any issues with the product. After my initial implementation I was ready to dive right into my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Levi

Events Services, 1-10 employees

More than a year

4.0
January 2024

Good for Minimal Needs

Pros

FreshBooks is incredibly user-friendly with a convenient mileage tracker and easy receipt uploads. I love how invoices can be generated directly from estimates and the design and options for invoices are versatile.

Cons

It feels like it could offer more features considering its price point maybe something to assist with tax preparation.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

E

ESMAEIL

Computer & Network Security, 11-50 employees

Less than a year

4.0
January 2024

freshbooks is an excellent product that I advise everyone to try

Pros

Freshbooks stands out as one of the best products Ive ever used. Its user interface is incredibly easy to navigate and it doesnt take long to get the hang of it thanks to its professional design. It handles tax calculations and invoice preparation exceptionally well and is highly reliable.

Cons

Its a solid platform with no major issues. Im hopeful that improvements will be made efficiently to keep pace with our evolving needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

Julietta

Information Technology and Services, 1-10 employees

5.0
January 2024

One of the Successful platforms for reading and analyzing different topics.

Pros

Finding and reading the necessary books is much easier with Freshbooks availability and accessibility.

Cons

There are certain areas that arent covered.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

I

ioanna

Entertainment, 1-10 employees

Less than 6 months

5.0
January 2024

affordable and easy to use

Pros

The mobile apps provided by Freshbooks are top-notch and the time tracking feature is incredibly useful.

Cons

The dashboard could be improved and there are additional costs to consider.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

V

VASILE

Construction, 11-50 employees

More than a year

5.0
January 2024

RELIABLE PARTNER FOR THE BUSINESS I RUN

Pros

Freshbooks is both simple to use and cost-effective. Im thoroughly satisfied with it from every angle.

Cons

EVERYTHING IS FINE. IM HIGHLY SATISFIED FROM ALL PERSPECTIVES.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Entertainment, 11-50 employees

More than a year

5.0
January 2024

Awesome invoice and billing system

Pros

Freshbooks is exceptionally user-friendly and offers a plethora of useful features and customizable settings. I especially love the project and time tracking capabilities. The mobile app is perfect for our frequent travels its always accessible and never loses my work. It feels like the app anticipates my needs and provides helpful suggestions which I absolutely adore.

Cons

We only require the inventory feature for a small portion of our sales so I havent utilized it extensively. However compared to other platforms I find the inventory tracking aspect to be lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maria

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
January 2024

Very helpful tool

Pros

Freshbooks is incredibly helpful for small businesses automating essential tasks which is invaluable especially for newcomers to entrepreneurship.

Cons

Ill refrain from commenting on features I havent used since I lack experience with them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Eugene

Food Production, 11-50 employees

More than a year

5.0
January 2024

Hourly Billing Champion thanks to FreshBooks

Pros

Im impressed by the effortless invoice creation process on Freshbooks allowing customers to pay with just a click on the online invoice. The financial reports provided offer excellent insights into the businesss finances.

Cons

The cost of credit card processing is a bit high but overall there isnt much to criticize about this exceptional product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

H

Hanane

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2024

Remote business management

Pros

Freshbooks is an indispensable tool for accounting and finance tailored specifically for small businesses. It simplifies invoice creation and requires minimal effort.

Cons

Ive been very pleased with it and I havent identified any downsides.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
December 2023

One of the best app to arrange company business

Pros

Streamlined invoicing process, simplified payment tracking, and robust financial reporting.

Cons

Limitation in invoice template customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S

Steven

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0
December 2023

Freshbooks reviews by Steve-O

Pros

Intuitive interface, efficient invoicing, expense, and time tracking capabilities.

Cons

Limited in-depth reporting, potential pricing concerns for larger businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

4.0
December 2023

Great product poor customer service

Pros

The platform is extremely user-friendly and customizable especially for those more inclined towards creativity than accounting.

Cons

The only way to obtain helpful support for your account is through a live account manager essentially a salesperson. Despite their suggestion to downgrade my subscription at the end of the discounted trial my representative has not responded for two weeks. The inability to independently make account changes or consult another customer service representative is problematic resulting in a billing error for double the intended amount due to this communication lapse.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

2

Functionality

8

H

Hassan

Information Technology and Services, 1-10 employees

More than a year

5.0
December 2023

We are customers since 3019

Pros

It's uncomplicated user-friendly and straightforward accessible from any location.

Cons

Each time I send I must purchase credits.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Armel

Education Management, 500+ employees

Less than 6 months

5.0
December 2023

good software for beginners

Pros

FreshBooks impresses with its prompt and accurate customer support efficiently addressing user requests.

Cons

I perceive the service as somewhat expensive given the offered features. It could be enhanced with additional features for better value.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
December 2023

One of the best app to arrange company business

Pros

Simple to navigate it facilitates the creation of schedules for following clients according to a predetermined plan.

Cons

The premium price is somewhat elevated compared to other apps of the same style.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anna

Entertainment, 1-10 employees

Less than 6 months

5.0
December 2023

FreshBooks is Great if you need to keep track of your time and your money.

Pros

The Time Tracking timer in FreshBooks is a favorite making it easy to work without manually tracking start and stop times streamlining the calculation of work hours.

Cons

Navigation can be challenging initially. The time tracker is concealed under a block with an arrow lacking a helpful indicator like "tracking." Once found it's not a major issue.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

Md

Arts and Crafts, 1-10 employees

Less than a year

5.0
December 2023

amazing and good

Pros

Not applicable.

Cons

FreshBooks lacks as many reports as QuickBooks Online.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

Dylan

Computer Software, 1-10 employees

More than a year

5.0
December 2023

Essential small business accounting

Pros

Time-saving invoice customization and automation with a user-friendly interface.

Cons

Need for more robust reporting and integration options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

Kelly

Online Media, 1-10 employees

Less than a year

5.0
December 2023

I depend on FreshBooks for my business daily

Pros

Successful onboarding and client integration along with reliable bank imports.

Cons

Issues with bank imports and reconciling accounts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S

sercan

Electrical/Electronic Manufacturing, 1-10 employees

5.0
December 2023

The plan that suits your needs and the advantage of easy integration into many applications

Pros

Facilitation of daily invoice management and convenient reporting features.

Cons

Lack of monitoring and reporting tools for accurate financial health assessment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Abbey

Semiconductors, 500+ employees

Less than 6 months

5.0
December 2023

Efficiency and simplicity in financial management

Pros

Offers good visibility into work progress with ease of use.

Cons

Uncertainty about whether clients received and viewed invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jesus

Automotive, 11-50 employees

Less than a year

5.0
December 2023

FreshBooks is my go-to for easy and quick invoicing and expense tracking. It's a game-changer for my small business!

Pros

Works well for solopreneurs but might get challenging with increased clients and team members.

Cons

Works well for solo work but might become challenging with team growth.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

P

Patricia

Civil Engineering, 1-10 employees

1.0
December 2023

BMO Clients Not supported

Pros

Highly satisfying experience with accounting tasks.

Cons

Significant time-saving benefits noticed.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

5

P

Pauline

Marketing and Advertising, 51-100 employees

5.0
December 2023

Easy to use

Pros

Organizational help and time-saving features with user-friendly operations.

Cons

Desire for enhanced reporting features and customization options.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

H

Harry

Accounting, 1-10 employees

More than a year

5.0
December 2023

Streamlined Accounting Made Easy

Pros

Efficient time and expense tracking capabilities, storing data for later use and audits.

Cons

Training complexity attributed to the employer's practices.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

P

Pierre

Legal Services, 51-100 employees

More than a year

5.0
December 2023

simplicity at its best!

Pros

A highly recommended platform for its features.

Cons

Overall satisfaction with design, development, and service quality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

T

Thomas

Marketing and Advertising, 1-10 employees

5.0
December 2023

Freshbooks worked great for awhile

Pros

A versatile tool for accounting, management, and financial analysis.

Cons

Strong recommendation for its versatility and effectiveness.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Momenul

Consumer Services, 11-50 employees

More than a year

5.0
December 2023

simply the best

Pros

Efficient scheduling and time management capabilities.

Cons

Some complexity for time management novices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Elvis

Capital Markets,, 11-50 employees

More than a year

5.0
November 2023

FreshBooks, A guru for financial reporting and management.

Pros

Offers better control over expenses and project budgets.

Cons

Positive feedback on expenses tracking and reporting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z

Zedekiah

Health, Wellness and Fitness,, 11-50 employees

5.0
November 2023

What really sets freshbooks apart

Pros

Makes financial management detailed yet easy and fast.

Cons

Pocket-friendly and user-friendly financial management tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

N

Naquentta

Biotechnology,, 1-10 employees

Less than a year

5.0
November 2023

A review on FRESHBOOKS

Pros

Streamlined invoicing process with auto invoicing and payments.

Cons

Delay in receiving payments through credit card or ACH.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
November 2023

Freshbooks for accounting

Pros

Efficient account management and ease of learning for business purposes.

Cons

Offers a free trial followed by affordable pricing compared to competitors.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

John

Design, 1-10 employees

More than a year

5.0
November 2023

Freshbooks is Great... But...

Pros

FreshBooks is uncomplicated to learn use and sustain. Its interface is clear and easy to comprehend ensuring timely delivery of recurring invoices each month. I consistently encounter no problems with the transfer of funds to my bank account.

Cons

I strongly dislike the fact that many additional options are hidden behind secondary or tertiary paywalls. Given the annual fee I pay I believe all these features should be unlocked without extra charges. Paying an additional $30 or more per month just to automatically charge a saved credit/debit card seems unreasonable.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

K

Kalev

Transportation/Trucking/Railroad, 1-10 employees

Less than 6 months

4.0
November 2023

FreshBooks Invoicing and Payments

Pros

The accessibility to diverse features is acknowledged and the user-friendly design of FreshBooks facilitates prompt invoicing and payment processing. The use of FreshBooks never feels burdensome and when compared to other accounting software I've utilized it proves remarkably straightforward.

Cons

Initially understanding all the various functions took time and I still haven't fully utilized FreshBooks to its maximum potential.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

R

Ritz

Accounting, 1-10 employees

More than a year

4.0
November 2023

Freshbooks for entrepreneurs

Pros

FreshBooks stands out for its user-friendly approach particularly beneficial for business owners handling their own bookkeeping.

Cons

The Bank Rules feature sometimes fails to work properly.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

N

Njoki

Printing, 101-500 employees

More than a year

5.0
November 2023

Getting on the horizon of managing finances with FreshBooks.

Pros

FreshBooks excels as a unified platform for financial management providing a seamless solution to various problems. It aids in visualizing financial resources through receipt capture and keeps us updated on financial performance with insightful reports.

Cons

I haven't found anything to dislike about FreshBooks. Everything has been flowing flawlessly and the product performs remarkably.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Alwanga

Publishing, 11-50 employees

More than a year

5.0
November 2023

FreshBooks Committed to solve financial management needs.

Pros

Overall FreshBooks impresses us especially in expenses tracking and financial reporting. It excels in data security ensuring privacy and authorization. The intuitive interface enhances efficiency in creating and sharing invoices.

Cons

There is very little to criticize about FreshBooks and personally I haven't encountered any issues to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Muthoni

Mental Health Care, 1-10 employees

More than a year

5.0
November 2023

My favorite Accounting tool

Pros

FreshBooks is an easily adopted tool for small business financial management. Its cost is budget-friendly featuring a well-tailored UI suitable for users without prior accounting knowledge. Mobile apps enhance accessibility and allow managing business even when away. It simplifies tasks like creating and sending invoices capturing payment receipts and facilitating tax filing.

Cons

I find its customization capabilities somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

Lauren

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2023

Great system

Pros

I love the ease of creating invoices setting up auto invoicing and auto payments.

Cons

When clients pay via credit card or ACH it sometimes takes almost a week to receive the money through FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

5.0
November 2023

Good for small business

Pros

Easy to use FreshBooks proved efficient in managing accounts assisting my uncle in his shop.

Cons

After a free trial period of thirty days you must pay for it. However compared to other software it's not expensive and is worth the investment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

Lorenzo

Automotive, 11-50 employees

More than a year

5.0
November 2023

FreshBooks has made it easy for me to manage my small business finances and invoicing.

Pros

The user-friendliness and intuitiveness of FreshBooks are commendable aiding organization and time-saving efforts.

Cons

I wish FreshBooks offered more comprehensive reporting features and increased customization options for better functionality.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Mitusha

Information Technology and Services, 500+ employees

Less than a year

5.0
November 2023

Super helpful in seamless invoicing

Pros

Highly beneficial for addressing recurring billing cycles the automated recurring invoices feature streamlines the invoicing process for subscription-related services saving considerable time.

Cons

No particular issues since it's reasonably priced.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10