FreshBooks Reviews

“Our invoicing partner!”

Pros

Occasionally I have to invoice partner factories for automated spare parts and for technical support hours. FreshBooks handles that admin work really smoothly and it saves me a lot of back-and-forth.

Cons

Management tools for industrial components and dealing with international currency variations don't go deep enough for a business our size so I end up running a separate system alongside it for serious supply chain tracking.

“made payments easier”

Pros

Expense tracking feels pretty adaptive especially with the option to add receipts directly. It also has a built-in time tracking feature for services, plus integrated online payments which helps simplify collecting money.

Cons

It's not a great fit if you need advanced features like inventory tracking or managing larger teams. Add-on options can also push the total cost up pretty quickly.

“accurate time tracking”

Pros

The interface looks great and it's simple to use. Setting up invoices, tracking expenses and managing time all flow together without much friction. Customer support has also been responsive and friendly whenever I've reached out. Overall, it feels like solid value for freelancers and small teams.

Cons

Once your business starts expanding, the feature set feels a bit restricted, team management and reporting aren't as deep as you'd want. Also, the pricing tends to jump quickly when you add additional users.

“Easy online payments”

Pros

FreshBooks was the billing tool I started with when my business was just getting off the ground. Sending payment links to clients was simple and they could handle payment online without extra back-and-forth. Pricing felt pretty reasonable for the features I was getting. I also appreciated the way it generates yearly forms for my earnings and breaks things down month to month so I can see what I actually made. The interface is clean and quick to navigate which makes day-to-day admin less of a hassle. Also, it tracks my expenses and I can link my cards so transactions are logged automatically.

Cons

Something I wish were different, it wasn't set up for saving clients' credit card info and charging them directly. Instead, I had to send a link each time so clients could log in and pay which made it tougher to keep everything on schedule and ensure payments arrived on time.

“user-friendly invoicing and payments”

Pros

Printing and paying our invoices has been really smooth. The app is very user friendly and everything feels precise and convenient when you're handling invoice tasks.

Cons

No real problems so far. The only thing that caught me off guard was figuring out what fees apply when making an online payment.

“budget friendly tool”

Pros

This tool is really affordable and I haven't run into any issues with it. I used it for about three years, then moved to QuickBooks Online and ended up regretting that switch. This year I'm planning to go back to it.

Cons

I was on the cheapest plan so I had to enter everything from the receipts manually. I'm going to review an upgraded version since QuickBooks Online ended up messing up my bookkeeping and also felt way too expensive.

“clean UI”

Pros

Used this solution as a management tool and it really came through. The interface was simple to learn and everything felt stable, no bugs or weird glitches during my time using it.

Cons

Getting in touch with customer service was a hassle. Messages/questions didn't get responses though it didn't end up hurting the actual usability of the product.

“solid management tool”

Pros

Student payments end up properly tracked and expenses stay contained instead of piling up at the end of each month. It lets me manage the whole workflow with confidence, no more worrying about how it's going to turn out.

Cons

Ran into a couple of annoying sync bugs in transaction handling during a quarter. Since this is a small education facility where every payment matters, those unexpected variances can make me feel uneasy.

“Offers good value”

Pros

It feels pretty simple to use and it covers the essential stuff you need to run your business. It captures the basics without making things overly complicated and the pricing feels like good value depending on what you're trying to do.

Cons

Some accounting tasks can get a bit tricky because the platform is intentionally simple and there's limited customization. A few extra modules are available if you want to expand but the core package is mainly aimed at helping you get started rather than handling everything.

“clean dashboard”

Pros

This is one of the most simple accounting tools I've used. The dashboard is really clean so it's simple to keep tabs on income, expenses and invoices. It's a solid choice if you'd rather not spend your whole day wrestling with a software instead of running your business.

Cons

Inventory tracking is pretty limited which is a downside if you sell products. It also doesn't feel built for product-based businesses. The more complex financial reporting gets tricky and it's not well suited for companies with multiple entities or heavy reporting requirements.

“quick setup”

Pros

I'm using it to create invoices and handle online payments for my small business. The platform is really simple to work with and it didn't take much time to get comfortable... getting live quickly was a big win. Clients have also given positive feedback especially on how polished and professional the invoices look. A few of them mentioned the layout is simple and clear which seems to make it easier for them to understand what they're paying for and helps keep the whole payment process moving smoothly.

Cons

On the reporting side, I've run into a few problems. Some of the metrics in certain reports don't go into enough detail and the accounting report workflows can feel a bit limiting or restrictive at times.

“Impressive automations”

Pros

This tool feels really simple to operate, with a clean and adaptive layout. The invoicing and expense management tools stand out because they make it simple to keep track of both what's owed and what's being spent. Recurring invoice automation plus payment reminders cuts down a lot of manual work and the built-in reports give a clear view of how things are going financially. Support has also been reliable, whenever I reached out, the team was responsive and genuinely helpful.

Cons

A few advanced accounting capabilities feel a bit restricted and I'd like to see more flexibility when customizing reports. Costs can climb as you add additional clients. There are occasional minor bugs though they've never been bad enough to seriously hurt day-to-day usability.

“Overall good but tricky reconciliation”

Pros

Appreciate how simple it is to use and how well it integrates with Gusto. It can pull expenses from both credit cards and bank accounts which saves a lot of manual work. The invoicing experience is also strong, creating and setting up the invoice system feels organized and I've had good results getting invoices out.

Cons

Did have trouble completing full account reconciliation and the workflow they provide hasn't worked consistently for me. Sorting frequent purchases into the same categories and companies every month also hasn't been reliable so I end up doing more cleanup than expected.

“quick onboarding”

Pros

Getting started was pretty simple and it doesn't call for advanced accounting knowledge. It also does a solid job at keeping everything organized so you can maintain a clear overview of how money is moving.

Cons

For bigger organisations, the reporting doesn't go deep enough when you need more advanced financial insights or detailed reporting.

“easy to use”

Pros

Quite happy with how simple it is to use. I can generate invoices, proposals and estimates in it without much hassle and there's also a handy feature that sends reminders to clients to pay.

Cons

Pricing feels a bit steep especially now that I mainly rely on it just for invoicing. I'd love to see a more affordable option aimed at small businesses like mine.

“great hourly tracking and reporting”

Pros

Expense tracking feels pretty adaptive especially with the option to add receipts directly. It also has a built-in time tracking feature for services, plus integrated online payments which helps simplify collecting money.

Cons

After using it for years, I finally switched because the pricing felt too steep and in my opinion, wasn't competitive enough.

“Need more featuress”

Pros

It was cool to look at but had not many features

Cons

it was lacking some important features i needed

“clean interface”

Pros

The interface looks unbelievably clean and after only a bit of onboarding we can track expenses tied to cases, like flight tickets and medical equipment, without much hassle.

Cons

Sometimes the app version gets updated in a way that adds or removes important features with little to no warning and there are also moments when the mobile app won't upload receipts if you're away from the office.

“quick expense tracking!”

Pros

It is solid for invoicing and doing some basic financial tracking. The setup and day-to-day use feel simple and it doesn't assume you have an accounting background.

Cons

Making invoices and tracking payments is quick and user-friendly. That said, it doesn't include more advanced accounting features you'd want for bigger businesses or more complex operations.

“receipts and payments in one place”

Pros

Been so helpful for me because it keeps receipts and payments together in a single spot so I can pull them up anytime I need them.

Cons

Only downside I noticed was occasional lag in the app but it didn't really get in the way for everyday use.