Renewables & Environment, 11-50 employees
Less than a year
“FreshBooks a great program...”
Pros
FreshBooks allows for time logging and billing customers based on hours. It offers superior client service compared to competitors and includes a mobile app for on-the-go accounting and billing. The time tracking feature works flawlessly and the user interface is easy to understand. You can choose from fully customizable designs create recurring digital invoices add discounts easily and receive instant alerts when invoices are viewed or paid online. All these functions are available in the mobile app as well.
Cons
FreshBooks falls short in certain areas compared to QuickBooks Self-Employed as it lacks the ability to generate quarterly tax reports. However it does offer sales tax and cost reports. The pricing structure of FreshBooks restricts the number of users and clients with the option to add extra users for an additional $10 per month. The lower-tier plans have limitations on the number of clients ranging from 5 to 50. Unfortunately it does not provide the functionality to track income or expenses by class. Despite these limitations many small business owners still find the cost of FreshBooks worthwhile although the price tag of $15/month+ can be difficult to accept.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Food Production, 11-50 employees
Less than 6 months
“Great experience using freshbooks”
Pros
The accounting features of FreshBooks have been immensely helpful to me at work.
Cons
Currently I have no issues with the app. I use it daily without noticing any problems.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Construction, 1-10 employees
More than a year
“No Need To Go To College to Use Freshbooks”
Pros
I love the automated setup for invoices and receipts the ease of use and the multiple options available to send receipts to clients.
Cons
I have no complaints about using FreshBooks. It has saved me from hiring an accountant for my small business and it is user-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Computer Software, 11-50 employees
Less than a year
“Okay Product for the Price”
Pros
FreshBooks provided a reasonably priced no-frills solution.
Cons
Our company had more complex needs that were not adequately supported by FreshBooks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Education Management, 1-10 employees
More than a year
“Dynamic and User Friendly”
Pros
Creating professional invoices tracking them and managing backend accounting tasks is incredibly easy with FreshBooks. The integration with Gusto is also appreciated.
Cons
I genuinely have nothing negative to say about this software. The user interface is excellent and the features are well-priced.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Not Specified, 500+ employees
Less than 6 months
“Bookkeeping made easy”
Pros
The payroll management feature was particularly beneficial to us. It made salary processing easy and convenient considering the size of our organization.
Cons
We highly appreciate the product and after using it for 6 months we have not encountered any issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Not Specified, 1-10 employees
More than a year
“Terrible interface bad data security practices and dishonest customer support”
Pros
The previous interface and management under the previous CEO were highly valued. However as a customer for 10 years I'm disappointed with the current state of the software broken customer service and data security issues.
Cons
Their previous software version was commendable but the transition to a less-featured new version with a significant price hike was disheartening. Despite their claims of valuing customer feedback I observed no tangible actions taken based on such suggestions. The new version lacks essential features and feels cumbersome compared to its predecessor. After grappling with issues for a year I made the decision not to renew my subscription. When I contacted them to cancel and requested the deletion of my credit card data they callously refused hinting at potential future charges. In 3011 their policy guaranteed access to data through the website even without a paid account. However they have since altered their policy and deceitfully misrepresented their past practices. They used to offer free accounts with perpetual data access but now they abruptly terminate access as soon as the subscription ends. Their insatiable thirst for money drives away customers. Superior accounting software options with more attentive customer service are readily available.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Hospital & Health Care, 1-10 employees
“Good but overkill if mostly want to track expenses”
Pros
The software is packed with features and offers extensive functionality.
Cons
The initial learning curve is quite steep and it would be beneficial to have more beginner-friendly instructions.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Consumer Services, 1-10 employees
Less than 6 months
“Freshbooks review”
Pros
I adore the ability to create custom invoices and receive faster payments. Being able to design my own invoices is a major plus.
Cons
Currently everything is functioning smoothly without any issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Biotechnology, 1-10 employees
Less than 6 months
“Easy cloud-based accounting”
Pros
Accessing the software in the cloud is a breeze and the formatting is impeccable.
Cons
Occasionally the payment plans can become costly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Education Management, 51-100 employees
Less than 6 months
“University wants me to leave research and join Accounts department”
Pros
Making invoices and tracking payments against them is incredibly simple for us researchers at the university.
Cons
The app's integration with other applications could be improved for better functionality.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“Save time with FreshBooks Small business will love the platform”
Pros
FreshBooks provides an incredibly user-friendly experience with exceptional features like clean reporting time tracking and automatic invoicing. The automatic invoicing feature saves me a significant amount of time when sharing invoices with clients.
Cons
FreshBooks' website often experiences a few bugs and server issues leading to slow loading times. Additionally there can be delays when generating invoices.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
E-Learning, 51-100 employees
Less than 6 months
“The Invoice tool”
Pros
FreshBooks has a fresh and user-friendly interface making it easy to set up and seamlessly integrates with external tools like Stripe.
Cons
The software is primarily tailored for small companies and does not scale well for larger enterprises.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Photography, 1-10 employees
“Nice accounting software”
Pros
It's a great accounting software solution for small businesses.
Cons
Unfortunately there is no purchasing option available in my country. However it may still be suitable for small businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 51-100 employees
More than a year
“Fresh book Accounting Best software”
Pros
The most impactful aspect of FreshBooks is its invoice management. It's incredibly easy to use and has had a strong positive impact on my business's finances and accounting. I highly recommend this excellent software to anyone.
Cons
The limitation on the number of users and clients has impacted my business processes and record-keeping due to these restrictions.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than a year
“Classic accounting software”
Pros
The user interface is fantastic and the automation feature feels cutting-edge and easy to use.
Cons
It would be advantageous if they could incorporate more functionalities similar to their competitors.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Cosmetics, 101-500 employees
Less than 6 months
“Positive”
Pros
The billing process is made quite simple and easy to use.
Cons
User-friendly, saving time and aiding data minimization.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
Less than 6 months
“Accounting in the hands of FreshBooks”
Pros
FreshBooks provides an optimal approach to invoicing workflows and facilitates the easy sending of invoices.
Cons
Enhanced invoice customization options would be appreciated.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Accounting, 11-50 employees
Less than 6 months
“FreshBooks Review”
Pros
A rapid billing system that assists in creating and emailing invoices, with automated collections, recurring billing, and user-friendly expense tracking.
Cons
Better suited for smaller businesses rather than larger, complex ones.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Get your finances in order with FreshBooks!”
Pros
The interface is highly intuitive and user-friendly. Tracking expenses, managing invoices, and generating reports are effortless with just a few clicks. The software also simplifies sharing information with my accountant and managing business finances. Overall, my experience with FreshBooks has been positive, and I would recommend it to others.
Cons
The interface proved perplexing and navigation was difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10