Oil & Energy, 500+ employees
Less than a year
“iTimeKeep is a Bundle of Solution for Many problems.”
Pros
We have a variety of reporting features that assist our organization in managing the employee database.
Cons
Initially, integrating it with other software was a bit difficult and it required a considerable amount of time and effort. However, we were eventually able to make it happen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 500+ employees
Less than 6 months
“Simple and easy to use”
Pros
The best part by far is the simple and intuitive interface. Our billers have no trouble learning and utilizing the program. It is quicker and more efficient to enter time here compared to our previous system.
Cons
I am not fond of the absence of single sign-on for the Outlook add-in. Single sign-on works perfectly fine for the desktop and mobile app, but it's difficult to explain to our users that they need a different password for the Outlook add-in.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Small-Business, 11-50 employees
Less than 6 months
“Easy to use”
Pros
The voice-to-text feature makes time entries fast and effortless, whether you are on the go or at your desk.
Cons
We haven't encountered any issues. They continuously improve the product by adding new features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Legal Services, 500+ employees
Less than a year
“Smooth transition to iTimekeep”
Pros
The most beneficial aspect of iTimekeep is its user-friendly interface for timekeepers. It can be accessed on multiple devices according to the timekeepers preference. It appears to be the industry standard in the legal field, as when we explored alternatives to our legacy system, iTimekeep was consistently recommended.
Cons
When comparing it to the legacy timekeeping system we used, I can't think of anything I dislike. We hardly experience any issues with iTimekeep on a daily basis, except when there are internet problems that affect all systems.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Law Practice, 11-50 employees
Less than a year
“Does what we Need!”
Pros
Our users are delighted with the mobile app access and how effortlessly it can be utilized.
Cons
Outlook integration can be a bit tricky. Outages prevent any time from being entered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Law Practice, 11-50 employees
Less than 6 months
“itimekeep”
Pros
The overall integration with our existing business structure is remarkably smooth and our attorneys heavily rely on the software.
Cons
Once a month, we encounter issues where time fails to save for certain individuals.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Legal Services, 500+ employees
Less than a year
“Almost no issues”
Pros
I like that iTimekeep allows quick move around and entry of time. Switching between fields is smooth without any noticeable delay, which has been a repeated issue with other timekeeping software I have used. Additionally, I really like the overall design and layout, as everything is clear and easy to comprehend.
Cons
There isn't anything I dislike about iTimekeep. Some areas for improvement would include providing clearer error explanations and resolving any issues that occasionally cause the program to crash across the entire firm.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Firm Administrator, 11-50 employees
Less than 6 months
“Excellent Product”
Pros
I can easily track what both my attorneys are working on and where their time is allocated. The calendar feature is particularly useful, allowing me to view all the days of the month that they are working on specific tasks.
Cons
On occasion, the filter option fails to display everything.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Legal Services, 500+ employees
Less than 6 months
“Very user friendly, stable product.”
Pros
The user interface is extremely user-friendly and easy to comprehend. Entering time is a simple process, and editing time is also effortless. Additionally, it offers excellent reporting capabilities, allowing for quick queries in Excel or PDF format.
Cons
To be completely honest, there isn't much to critique. I believe the product is good! It's highly stable and easy to comprehend. Training is quick and straightforward. At the moment, I can't think of anything that needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Applications Development Manager, 500+ employees
Less than 6 months
“Fan of ITimekeep”
Pros
The end users are highly satisfied with it and requires very minimal support. It simply works as expected.
Cons
As a time entry program, it shouldn't be complicated. I can't think of anything I dislike compared to the issues I have encountered with similar software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Controller, 500+ employees
Less than 6 months
“Time entry”
Pros
Firstly, it is cloud-based and offers a mobile app. Entering time is very simple. It also provides the option to upload live client matters, which saves a significant amount of time when working remotely. Furthermore, the Outlook Plug-in allows for time entries to be created directly from emails.
Cons
Honestly, there is nothing about the product that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Office Administrator, 11-50 employees
Less than a year
“iTimeKeepReview”
Pros
It's easy to use, integrates seamlessly with PC Law (our accounting system) and the app allows timekeepers to utilize voice-to-text functionality.
Cons
Users often need to resend verification codes to the attorneys.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8