Total 30 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

47%

3

Stars

20%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

DY

David Y.

Arts and Crafts, 1-10 employees

More than a year

3.0
October 2025

great for flowcharts but needs cross-platform support

Pros

Once you get the hang of it, creating flowcharts becomes super easy. Having some project management or process management experience really helps but there are also some really helpful templates to guide you.

Cons

Since it's a Microsoft product, you can't use it across different platforms which makes it kind of limited when it comes to cross-functionality.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

5

JB

Jonathan B.

Non-Profit Organization Management, 51-100 employees

More than a year

4.0
October 2025

very creative tools

Pros

I love how It gives you so many creative tools to design flowcharts and organizational charts. I have been creating a ton of organizational charts for my company lately and it's been a lifesaver.

Cons

I really wish the tool was more visually appealing and easier to access for some features. It feels like every time I use it, I am learning something new which can be frustrating.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

JZ

Jesse Z.

Computer Software, 51-100 employees

More than a year

4.0
September 2025

good for diagrams

Pros

It is great for creating flowcharts and diagrams for just about anything in an organization. Whether it's a simple organizational chart or a process map to improve agility, it has you covered. There are tons of templates to choose from or you can make your own custom diagram based on your needs.

Cons

It takes time to get the hang of it. Also adding lines can be tricky and it's hard to make them perfectly straight sometimes.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Computer Software, 51-100 employees

Less than 6 months

3.0
August 2025

nice interface but connectors are clumsy

Pros

The drag-and-drop interface in it is super interactive and I love how I can connect my diagrams to real-time data sources.

Cons

The connectors are clumsy to work with. Plus, it takes a lot of effort to learn how to use the software properly.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

6

A

Anonymous

Printing, 500+ employees

More than a year

5.0
August 2025

smooth sailing so far

Pros

Its very easy to create diagrams, organizational charts and schematics in all sorts of areas with ready-made templates.

Cons

no cons so far�. It's been smooth sailing for me so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SP

Stuart P.

Computer Software, 11-50 employees

More than a year

4.0
July 2025

familiar and easy to use

Pros

After using Microsoft for years...it felt really familiar. All the common menu options are exactly where you'd expect and it has everything I need.

Cons

Sometimes, positioning things exactly where I want them is frustrating. Diagrams can get messy really quickly if you are not careful.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

MP

Mike P.

Hospital & Health Care, 500+ employees

More than a year

3.0
June 2025

easy flowchart design but limited web version

Pros

I usually use this software for network design, whether it's for current setups or new projects. It's pretty easy to use and you can download icons from most network companies.

Cons

The web version is honestly the worst part. It's limited in what you can do and most of my current documents just won't open.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

5

MR

Mihai R.

Automotive, 500+ employees

More than a year

4.0
June 2025

good for all industries

Pros

This tool is easy to use and works for all kinds of industries and processes. It's also simple to teach others how to use it.

Cons

online version is more limited. It's way harder to create drawings in the web version.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

CM

COURTNEY M.

Health, Wellness and Fitness, 500+ employees

Less than 6 months

5.0
June 2025

My go to tool!!!

Pros

Just fun to use! It's super easy and it makes my job a lot more enjoyable. Microsoft really does an amazing job with this brand.

Cons

Honestly, I can't think of anything I dislike about this product. It speaks for itself!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Cody C.

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
June 2025

perfect for training

Pros

It makes it so easy for our training department to create flow charts for new hires. The diagrams come out looking so professional which is awesome.

Cons

It is definitely my go-to. I don't have anything bad to say about it. Clients love the visuals I create with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM

David M.

Non-Profit Organization Management, 500+ employees

More than a year

5.0
May 2025

super easy to use

Pros

Super easy to use...part of the 355 office suite. There are lots of options for different types of organization charts and the connectors are really smooth to use.

Cons

It'd be great to have a simple diagram that only uses a title. The default templates don't give you that option and a "dotted line" to connect multiple staff members would be super helpful too.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MF

Marcos F.

Government Relations, 500+ employees

More than a year

5.0
April 2025

great templates:)

Pros

Creating network diagrams is very simple and the huge library of ready-made templates is a big help. You can find almost any type of drawing already partially done for you.

Cons

Depending on the size of the diagram (especially for networks or large plans), It can slow down, freeze or even crash unexpectedly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SB

Sreerekha B.

Computer Software, 51-100 employees

More than a year

4.0
April 2025

Easy to draw project graphs

Pros

It's easy to draw project-related graphs and diagrams that show how the project components are connected.

Cons

Since it's third-party software, it can connect to pretty much any project management tool which is nice.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

CD

Caleb D.

Writing and Editing, 1-10 employees

More than a year

4.0
April 2025

simpler flowcharts than PowerPoint

Pros

I used to make flowcharts in PowerPoint and it was such a problem. I had to create a new slide, resize shapes, add text boxes and arrows over and over again. With this tool, it's so much simpler! You get a blank canvas with a whole selection of shapes and arrows that connect automatically. Plus, any text you add adjusts automatically to fit the shape. It's way easier and I can focus on the content, not the formatting.

Cons

I wish It came included with Microsoft 365 for Business by default. The pricing model for It (and Microsoft 365 in general) is super confusing. It's great feature-wise but getting it and figuring out how to get the best deal is a problem.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

KO

Keith O.

Computer Hardware, 1-10 employees

Less than 6 months

3.0
March 2025

Free version is limited

Pros

It's free and has basic capabilities...which is great for simple use.

Cons

free version is very limited. You pretty much have to purchase it to get the full experience.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

6

A

Anonymous

Architecture & Planning, N/A employees

Less than a year

4.0
March 2025

Perfect integration

Pros

visio integrates perfectly with other products, making it a natural addition to your toolset. It's designed to be super user-friendly, so you won't need much training especially if you are already familiar with other products in the suite.

Cons

Updating and modifying process flows especially the larger and more complex ones, can be clunky and prone to errors. Plus, it's not available as a web app yet which makes it harder for online or digital teams to access..it needs to be installed locally instead.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

DM

Dhaval M.

Defense & Space, 500+ employees

More than a year

3.0
March 2025

works for simple models

Pros

Love how easy it is to use. I mainly use it to design a basic model for my projects or assignments. There are so many different shapes you can use and you can place them anywhere and connect them easily. It's a really convenient program for building quick, simple designs.

Cons

I am not a fan of how the program has limited components especially for my more complex designs at work. But it's not a huge issue since I can always use the text feature to label the shapes.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

AK

Alexander K.

Information Technology and Services, 101-500 employees

More than a year

4.0
March 2025

smooth and versatile tool

Pros

Very interactive to use.. even without prior experience. It's so versatile and can even be used for personal projects.

Cons

Unfortunately, the software is not free. The price is high for something that does not do too much.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

MD

Mark D.

E-Learning, N/A employees

More than a year

4.0
February 2025

Overall good solution

Pros

It has a huge template library and plenty of examples to get started. It's easy to use and the automated processes to create, capture and document are a nice touch.

Cons

it's pretty expensive.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

4.0
February 2025

my go to tool :))))

Pros

our go to for drawing network diagrams like the ones I do. The many stencils available make it super easy to create something that looks professional.

Cons

Sharing drawings for collaboration could definitely be improved. That's probably the biggest downside, as far as I can see.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7