Total 66 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

48%

3

Stars

14%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

VS
Vadim S.

Information Technology and Services, 51-100 employees

4.0

Excellent eCommerce support solution

Pros

We are glad to have invested in such a large system for our growing business; it gives a sense of security moving forward. The software is not really made for small companies but helps me nonetheless and is ready to be scaled up as soon as I have an opportunity. All my business needs, like CRM, ERP, and ecommerce, are neatly integrated with each other thanks to Netsuite. It also offers a central location for all of our data to be stored for easy organization and access. All my third-party apps interface well with Netsuite modules, which makes my job easier, especially when it comes to eCommerce channels like Amazon cloud services.

Cons

The project management software is great, but it is updated very differently than NetSuite’s ERP, for example. This basically means you get stuck in a version for a very long time once you have implemented it in your online store and customized it as per your needs. The software kind of locks in for stability, I guess, but that poses the problem of our web store being routinely out of date, and then there are the compatibility issues that arise once they do finally upgrade the system. I can’t really explain how frustrating this is.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S
Sarah

Entertainment, 50-99 employees

4.0

Gets the job done!

Pros

Once we knew what we wanted, it was extremely standardized and straightforward to execute NetSuite in the firm.

Cons

The price is high.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

S
Shawn

Hall properties, 10-49 employees

5.0

Wow

Pros

The notifications regarding action items, any change or pending tasks are sent regularly.

Cons

None

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

K
Kelly

Banking, 2-9 employees

5.0

Netsuite Review

Pros

Netsuite has the potential to be a one-stop shop for all of your projects when utilized appropriately, and it can be configured to fit practically any user role.

Cons

No complaints.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

G
Gerry

Telecommunications, 500+ employees

3.0

Overall pleasant experience but reporting module needs improvement

Pros

I work in the software development department of my company and personally appreciate the level of customization possible with Netsuite thanks to a bit of coding. With the help of their excellent technical support team, I have been able to tweak all the functions of the product to match our needs and introduce new and experimental modules for testing. It has a great documentation module with a lot of useful features, and our managers appreciate using it for their work. It is not that easy to learn but not impossible either, and the benefits easily outweigh the learning curve.

Cons

For me, the reporting module is the worst. Although others have not reported the same frustration, I chose to use another software for reporting functions since Netsuite is not great at this one module. It is quite possible that I require a bit more learning in order to use it effectively, but not learning it at all seems okay to me currently. They make constant adjustments that affect our workflow, but we are not made aware of the changes or what to expect. Random error messages pop up without any issues that interrupt our work and make us search the internet about them.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

EG
Efrain G.

Retail, 51-100 employees

4.0

Workflow and remote access connoisseur

Pros

One of the most important reasons I was in favor of NetSuite was because of its remote access capabilities. It has made me break free of the need to be in the office to complete my work, and I can just login at any time, anyplace I want, and be done with it. Our system has been completely overhauled due to the implementation of NetSuite, and we now do everything on it. Our use cases include HR management, inventory and resource management, billing, and procurement. NetSuite has been satisfactorily working for us in all the modules and is one of the best software products in the field.

Cons

It is a good thing that the modules can be restricted to limit access and keep workflow smooth for everyone, but it completely locks the modules to that specific area or department. Theres no way to easily access a module someone else has access to without getting formal permissions, which is a waste of time in my opinion. It has an okay reporting module, which I dont use very much, but from what Ive heard, a little update to its look and feel wont hurt.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

Z
Zeke

Internet , 2-9 employees

5.0

Resource management

Pros

It assist in allocating resources to various users, employees or tasks within the system. Managers can view and assign responsibilities based on availability.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

H
Hugo

Days autos shop, 2-9 employees

5.0

Love this

Pros

Their developers team is wonderful. They maintained the transparency throughout and made sure final project was error free.

Cons

None

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

D
Dora

Advisor, 2-9 employees

4.0

Enhanced communication

Pros

Employees can directly contact their managers regarding any project related matter through comment feature.

Cons

None

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D
Dean

Ideal user, 2-9 employees

3.0

Average

Pros

The software has a monthly subscription rate and its basic package starts at $ 399.

Cons

None

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

H
Harry

Brigsbee, 2-9 employees

5.0

Satisfactory

Pros

The clients feedback is appreciated that is best aspect about this software.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

JL
Jackson Leon

Journalism, 51-100 employees

5.0

NetSuite is a Well-Rounded Jack of All Trades When It Comes to Project Management

Pros

I have been using NetSuite for the last two-and-a-half years, and it has been smooth sailing for me in terms of actual use. It has given me first-hand experience of a software used to not just manage my tasks but also my team’s tasks. It has helped us increase productivity by making it easy for our company and its sister company to share important information. The level of integration we have is the reason we are able to execute complex tasks and take on more work.

Cons

The software is not fully unutilized at our company due to the fact that we are not using it for its business strategy and resource planning. So, a lot of its features go unused. It has been suggested that I implement some other software, but this will also be a challenge because adapting to new software will take time and training to be fully efficient. Our company is small and not very tech-savvy, so I believe we will stick to this for some time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

F
Frank

Entertainment, 10-49 employees

5.0

Good data management tool.

Pros

NetSuites data management is comprehensive, providing a clean database. The customer support is also superb.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Sammy

Information Technology and Services, 100-499 employees

4.0

Nice features

Pros

With NetSuite, Specific features assist you in focusing on the companys requirements.

Cons

Because it is standardised, it does not allow for much flexibility.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

C
Callum

Computer engineering , 10-49 employees

3.0

Time tracking

Pros

Managers can calculate time spent on each task and note the individual productivity level. They can also add deadlines.

Cons

It has steep learning curve.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

K
Kyle

HP INC , 2-9 employees

3.0

Just ok

Pros

The demo feature is great. It helps in exploring the software functionality or whether it suits the user business needs or not.

Cons

The companys browser runs slow at times.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

M
Matthew

Publisher, 2-9 employees

5.0

User friendly

Pros

The software setup is simple. It is easy to operate.

Cons

None

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

B
Ben

HR, 10-49 employees

5.0

Innovative

Pros

The company continues to improve its product and add new features into the system.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

N
Nick

HP INC , 2-9 employees

2.0

Just ok

Pros

The demo feature explains the softwares capabilities and helps you determine whether it meets the user business needs or not.

Cons

Too many advertisements on screen causes work delay.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

5

M
Miller

Internet , 2-9 employees

4.0

Fantastic Features

Pros

It is a user friendly software. It is good at project management, project accounting, time tracking, resource management etc.

Cons

I am unable to write any negative remark about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7