softwareOneDesk Reviews
10 Reviews
Overall Rating
4.3
10 Reviews
Rating Distribution
5
(3)
4
(7)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.3
10 Reviews
Rating Distribution
5
(3)
4
(7)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Flexible Application with a Strong Feature Set
Flexible Application with a Strong Feature Set
Pros
As a small but complex organization, OneDesk has exceeded our expectations by addressing almost all of our issues right from the start, which we never anticipated from any off the shelf system.
Cons
We give our users a significant amount of freedom. I am eagerly waiting for more detailed security options to allow for greater differentiation between "regular users" and admins. Fortunately we have already witnessed positive updates in this regard.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Christine
Information Technology and Services, 11-50 employees
Less than a year
Nov 15, 2023
A complete project management application
A complete project management application
Pros
It is like having two applications combined into one which allows me to manage projects and customers seamlessly through tickets, ensuring efficient customer service.
Cons
The monthly cost is high and communication can be a bit challenging at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
Oct 19, 2023
User review with one year of use
User review with one year of use
Pros
It feels as if I have two applications integrated into one, allowing me to effectively manage projects and customers using tickets, ensuring a well-organized customer service experience.
Cons
User adjustments are required during upgrades, and the cost especially for small businesses, should be taken into account when comparing it with similar solutions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Magaly
Textiles, 11-50 employees
Less than a year
Aug 21, 2023
Review of about a leading management software
Review of about a leading management software
Pros
Its key advantage lies in its ability to consolidate various functionalities into a single software, essentially providing the power of five software solutions in one. This significantly improves workflow and optimizes time usage.
Cons
This software is something that makes you rely on the modifications proposed by OneDesk for our company. However, there are distinct advantages to consider such as regular enhancements and updates that prevent errors and address bugs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Gabriela
Computer Software, 1-10 employees
Less than 6 months
Jul 02, 2023
A project management solution
A project management solution
Pros
One of the strong points of the software is the competitive pricing, lower than similar products, coupled with exceptional customer support that resolves issues 99% of the time. Moreover, the customization options offered by OneDesk make it even faster and easier to use.
Cons
Occasionally, the workflow is interrupted by frequent but necessary updates. Additionally, the free version has limited functionality so it is advisable to invest in a plan. Also let me mention that it is cost-effective.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Flor
Computer Software, 11-50 employees
Less than a year
Apr 01, 2023
An easy software to work with
An easy software to work with
Pros
With OneDesk I am able to effortlessly create projects, tasks and track their progress. The ability to automate repetitive tasks and customize workflows is priceless. I truly like the simplicity it offers especially through its user-friendly interfaces and intuitive navigation. Integrating OneDesk with multiple tools like Jira and Zapier further enhances its value. This is an affordable product that perfectly suits startups.
Cons
I haven't been using OneDesk for a very long time. But so far, I haven't come across any issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
teran
Computer Software, 101-500 employees
Less than 6 months
Apr 01, 2023
A complete project management software
A complete project management software
Pros
OneDesk offers a detailed and wide set of tools and features for efficient task, project and customer interaction management. Its interface is customizable and it integrates seamlessly with various business tools and services.
Cons
The interface can be somewhat complex to navigate.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
Dec 03, 2022
Simplify Your Work with OneDesk's All-in-One Platform
Simplify Your Work with OneDesk's All-in-One Platform
Pros
The all in one solution provided by OneDesk combines project management and helpdesk functions smoothly. This is something that makes it highly convenient and efficient for teams handling both types of work. The ability to customize workflows, automate processes such as triage, replies, notifications and assignments, streamlines operations and minimizes manual intervention. Additionally, OneDesks has a transparent and simple pricing structure. Last but not least it offers all features across all plans, simplifies cost understanding and enables teams to select the most suitable plan for their requirements.
Cons
Integration with other tools is limited. While OneDesk offers numerous features, its compatibility with other tools that our team uses may be limited. This is something that restrict its usefulness in certain scenarios.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexandros
Civil Engineering, 51-100 employees
Less than a year
Dec 01, 2022
Using as a service desk but unfortunately not the most ideal
Using as a service desk but unfortunately not the most ideal
Pros
Automated timesheet tracking is available for each ticket. This is something that saves time and effort.
Cons
The monthly price is quite high.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than 6 months
Sep 06, 2022
Good solution to combine voice of the customer with product management
Good solution to combine voice of the customer with product management
Pros
As a first-time user, I found the support provided by OneDesk is very excellent.
Cons
I don't have much to say at the moment. So far I am so happy with this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rakesh
Not Specified, N/A employees
Free Trial
May 04, 2011
Filters
Flexible Application with a Strong Feature Set
Flexible Application with a Strong Feature Set
Pros
As a small but complex organization, OneDesk has exceeded our expectations by addressing almost all of our issues right from the start, which we never anticipated from any off the shelf system.
Cons
We give our users a significant amount of freedom. I am eagerly waiting for more detailed security options to allow for greater differentiation between "regular users" and admins. Fortunately we have already witnessed positive updates in this regard.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Christine
Information Technology and Services, 11-50 employees
Less than a year
Nov 15, 2023
A complete project management application
A complete project management application
Pros
It is like having two applications combined into one which allows me to manage projects and customers seamlessly through tickets, ensuring efficient customer service.
Cons
The monthly cost is high and communication can be a bit challenging at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
Oct 19, 2023
User review with one year of use
User review with one year of use
Pros
It feels as if I have two applications integrated into one, allowing me to effectively manage projects and customers using tickets, ensuring a well-organized customer service experience.
Cons
User adjustments are required during upgrades, and the cost especially for small businesses, should be taken into account when comparing it with similar solutions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Magaly
Textiles, 11-50 employees
Less than a year
Aug 21, 2023
Review of about a leading management software
Review of about a leading management software
Pros
Its key advantage lies in its ability to consolidate various functionalities into a single software, essentially providing the power of five software solutions in one. This significantly improves workflow and optimizes time usage.
Cons
This software is something that makes you rely on the modifications proposed by OneDesk for our company. However, there are distinct advantages to consider such as regular enhancements and updates that prevent errors and address bugs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Gabriela
Computer Software, 1-10 employees
Less than 6 months
Jul 02, 2023
A project management solution
A project management solution
Pros
One of the strong points of the software is the competitive pricing, lower than similar products, coupled with exceptional customer support that resolves issues 99% of the time. Moreover, the customization options offered by OneDesk make it even faster and easier to use.
Cons
Occasionally, the workflow is interrupted by frequent but necessary updates. Additionally, the free version has limited functionality so it is advisable to invest in a plan. Also let me mention that it is cost-effective.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Flor
Computer Software, 11-50 employees
Less than a year
Apr 01, 2023
An easy software to work with
An easy software to work with
Pros
With OneDesk I am able to effortlessly create projects, tasks and track their progress. The ability to automate repetitive tasks and customize workflows is priceless. I truly like the simplicity it offers especially through its user-friendly interfaces and intuitive navigation. Integrating OneDesk with multiple tools like Jira and Zapier further enhances its value. This is an affordable product that perfectly suits startups.
Cons
I haven't been using OneDesk for a very long time. But so far, I haven't come across any issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
teran
Computer Software, 101-500 employees
Less than 6 months
Apr 01, 2023
A complete project management software
A complete project management software
Pros
OneDesk offers a detailed and wide set of tools and features for efficient task, project and customer interaction management. Its interface is customizable and it integrates seamlessly with various business tools and services.
Cons
The interface can be somewhat complex to navigate.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
Dec 03, 2022
Simplify Your Work with OneDesk's All-in-One Platform
Simplify Your Work with OneDesk's All-in-One Platform
Pros
The all in one solution provided by OneDesk combines project management and helpdesk functions smoothly. This is something that makes it highly convenient and efficient for teams handling both types of work. The ability to customize workflows, automate processes such as triage, replies, notifications and assignments, streamlines operations and minimizes manual intervention. Additionally, OneDesks has a transparent and simple pricing structure. Last but not least it offers all features across all plans, simplifies cost understanding and enables teams to select the most suitable plan for their requirements.
Cons
Integration with other tools is limited. While OneDesk offers numerous features, its compatibility with other tools that our team uses may be limited. This is something that restrict its usefulness in certain scenarios.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexandros
Civil Engineering, 51-100 employees
Less than a year
Dec 01, 2022
Using as a service desk but unfortunately not the most ideal
Using as a service desk but unfortunately not the most ideal
Pros
Automated timesheet tracking is available for each ticket. This is something that saves time and effort.
Cons
The monthly price is quite high.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than 6 months
Sep 06, 2022
Good solution to combine voice of the customer with product management
Good solution to combine voice of the customer with product management
Pros
As a first-time user, I found the support provided by OneDesk is very excellent.
Cons
I don't have much to say at the moment. So far I am so happy with this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rakesh
Not Specified, N/A employees
Free Trial
May 04, 2011