Last Updated
Overview
OneDesk - bridging the gap between project management and customer service. It is a unified platform for seamless task tracking and customer interaction, ensuring your team collaborates effectively. Simplify your workflow, enhance productivity, and deliver exceptional customer experiences with OneDesk. A solution for businesses of any size. Get started today!
Overall Rating
Based on 10 users reviews
4.3
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$11.99
per user per month
OneDesk Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
OneDesk Features
Helpdesk Ticketing System
This feature allows businesses to manage customer support requests efficiently. It provides a centralized platform for receiving, tracking, and resolving tickets, ensuring that no customer query goes unanswered.
Project Management
OneDesk offers robust project management tools that support both waterfall and agile methodologies. This includes project planning, task assignment, progress tracking, and collaboration tools, enabling teams to manage projects effectively.
Administrative Roles/Capabilities
OneDesk provides different levels of administrative roles, allowing managers to control access and permissions for various team members. This ensures that every team member has the appropriate level of access to perform their tasks.
Ticket Management
Beyond just receiving and tracking tickets, OneDesk's ticket management feature also offers automation, analytics, and integration capabilities. The automated timesheet tracking further helps in reducing manual workload and improving response times.
Task Management
OneDesk's task management feature allows teams to create, assign, and track tasks. This helps in keeping everyone on the same page and ensuring that all tasks are completed on time. Customizable task workflows further enhance successful project execution.
Pros And Cons of OneDesk
Pros
Great customer support team, according to OneDesk reviews
Interactive and comprehensive project management solution
Various tools to streamline processes
Suitable for a medium-sized company
Reduces manual intervention by automating processes
Cons
Steep learning curve
Limited integration with other tools
OneDesk Pricing
Standard | Premium | Enterprise |
|---|---|---|
$11.99per user per month | $13.99per user per month | $15.99per user per month |
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|
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Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.
OneDesk Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars70%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Christine
IT, 11-50 employees
Less than a year
“Flexible Application with a Strong Feature Set”
Pros
As a small but complex organization, OneDesk has exceeded our expectations by addressing almost all of our issues right from the start, which we never anticipated from any off the shelf system.
Cons
We give our users a significant amount of freedom. I am eagerly waiting for more detailed security options to allow for greater differentiation between "regular users" and admins. Fortunately we have already witnessed positive updates in this regard.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“A complete project management application”
Pros
It is like having two applications combined into one which allows me to manage projects and customers seamlessly through tickets, ensuring efficient customer service.
Cons
The monthly cost is high and communication can be a bit challenging at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Magaly
Textiles, 11-50 employees
Less than a year
“User review with one year of use”
Pros
It feels as if I have two applications integrated into one, allowing me to effectively manage projects and customers using tickets, ensuring a well-organized customer service experience.
Cons
User adjustments are required during upgrades, and the cost especially for small businesses, should be taken into account when comparing it with similar solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of OneDesk?
OneDesk software is used across industries, in businesses of all sizes, to manage projects and helpdesk.
What language does OneDesk support?
OneDesk supports various languages, such as English, German, French, Dutch, and Italian.
Does OneDesk offer an API?
Yes, OneDesk offers an API to its users.
What other apps does OneDesk integrate with?
OneDesk integrates with several third-party applications, including Wordpress, Box, Mailchimp, Microsoft Teams, and Joomla.
What level of support does OneDesk offer?
OneDesk offers these support options: email, phone, FAQs/Knowledge base, onboarding guide, live demo, and customer portal.
Does OneDesk support mobile devices?
Yes, OneDesk supports iOS and Android mobile devices.
What types of pricing plans does OneDesk offer?
OneDesk offers tiered pricing plans: Standard, Premium, and Enterprise that cost $13.99, $15.99, and $18.99, respectively. If you would like to see which OneDesk pricing plan fits your company's size, contact us.
Is there a free version of OneDesk?
There is no free version of OneDesk software, but you can sign up for a 14-day free trial.