Paymo Reviews

“Top-tier user experience

Pros

it is extremely usable, everything is easy to locate and operate which makes daily tasks much easier. Navigation flows naturally and the features feel instinctive, giving me a top-tier user experience.

Cons

One thing that frustrates me is that I can't view tasks as clearly as they appear on the timesheet which makes it hard for me to monitor progress. Tracking becomes awkward without that clarity and I'm hoping the team adds this capability in a future update.

“Simple and simple interface

Pros

I appreciate that the interface is simple and just works. On mobile, the UI is approachable making logging my experiences and tracking task durations effortless.

Cons

I'd like to see a few bulk-insert features added. For example, I want to enter specific hours for a single day and then clone those exact hours across the workweek. That way entries would represent concrete hours for each workday instead of just being logged as a generic "day".

“easy project setup and editing

Pros

Setting up new projects and editing them later is really simple and having multiple administrators manage things works excellently for me.

Cons

What bothers me is how tricky it is to transition a project from the 'new business' stage into 'standard', I also wish generating reports were faster and that I could export a easy Excel sheet to hand to clients, already broken down by date, activity, operator, hours spent and an overall total.

“Versatile project management tool

Pros

This tool feels versatile enough to handle a wide range of project management demands. Whether overseeing a small team or coordinating complex projects, the interface remains consistent and convenient, letting me take full advantage of its features.

Cons

The pricing tiers don't feel flexible enough for me especially as a freelancer or small team member looking for more affordable options to get started comfortably.

“easy with helpful support

Pros

Interface is easy and customer support is helpful though I think responses can take some time.

Cons

After recent updates, several unresolved bugs have affected my experience, with Safari issues, an outdated and blurry desktop app on high-resolution screens and a very limited iOS app that only lets me track time which I find almost useless.

“Self-explanatory and user friendly tool

Pros

Ease of use stands out, I find everything self-explanatory and really user-friendly.

Cons

A built-in video calling feature would make the platform more complete for me and reduce the need to rely on separate tools.

“efficient and organized workflow

Pros

The efficiency and organization it brings to our office impress me, tasks are much easier to track and everything runs smoother.

Cons

Overall satisfaction has been high for me, as I genuinely haven't found any real drawbacks and really enjoy how convenient and user-friendly the interface feels.

“Reports for tasks and billing

Pros

Reports are extremely useful for managing staff tasks and handling client billing which I rely on frequently.

Cons

Occasional glitches and unexpected downtime have disrupted my workflow at times which I've noticed can be frustrating.

“Scales well with reliable support

Pros

It's easy to use, scales well and the team rolls out new features at a great pace while providing reliable support which I really appreciate.

Cons

From my perspective the tool feels more like a task and time tracker and I miss having full project management features included.

“affordable and easy tool

Pros

Affordability and simplicity make it ideal for my small business and I'm pleased with how easy it is to use.

Cons

Sending invoices directly from the timesheet isn't as smooth as I'd like and I would appreciate more customization options since I value flexibility in my billing.

“excellent time and budget tracking

Pros

Time tracking is simplified for my team, setting up individual tasks, grouping them into projects and linking projects to clients is effortless. I find it excellent for monitoring time and budgets across all tasks.

Cons

No major flaws stand out to me so far though the auto-generated "default task list" naming is a small annoyance I'd prefer to change.

“Reliable team communication

Pros

Communication with our database management team works easily, I send messages and receive timely responses every time.

Cons

Being the only administrator in the office has been frustrating for me, as every issue or request ends up coming through one bottleneck.

“simple interface in background

Pros

The interface is so convenient that I barely think about it during daily workflow, it supports my business in the background without ever getting in the way.

Cons

The copy-and-paste behavior in timesheets has caused issues for me since it doesn't always work reliably.

“easy and affordable for small business

Pros

For my small business this product is really easy to use and very affordable.

Cons

Setting up tasks can feel unnecessarily tedious for me at times and I wish that part of the workflow were smoother.

“Pick up and use quickly

Pros

The platform is easy to pick up, dependable and fairly quick which makes it easy for me to get started.

Cons

Sometimes I notice some key text, like project numbers, is shown too small and occasionally the interface is slow to populate after I enter inputs.

“automatic tracking made simple

Pros

Automatic tracking through the widget makes using the software really easy for me and I appreciate how efficiently it monitors my time.

Cons

It isn't always clear when there's an outage sometimes I tap start or stop on my clock and it doesn't actually start or stop!

“Cost-effective with desktop bonus

Pros

Cost-effectiveness stands out and I find the desktop app a handy bonus for managing tasks.

Cons

Setting up online payments was a bit tricky for me and because I haven't received any paid invoices yet it feels like a classic chicken-and-egg situation.

“affordable powerful features

Pros

affordable price for these powerful features and capabilities really appeals to me.

Cons

Honestly it actually offers more features than I personally require which isn't a criticism.

“essential features for small agencies

Pros

All the essential features a small agency would need are included and because it's so easy, I implemented it quickly and without friction, saving me a lot of time compared to specialized apps.

Cons

I find that, like most all-in-one platforms, it rarely stands out at any single function it provides. For instance, dedicated project-management software or invoicing systems will handle those jobs more effectively but they'd also mean I need people focused on running and maintaining them. This product opts for simplicity and lower maintenance over deep, specialized features so I ended up reshaping our workflows to fit how the app works rather than having the app fit our established processes.

“easy interface with efficient tracking

Pros

interface is convenient and I find time tracking efficient with the always-on timers. Invoicing pulls directly from timesheets, task boards and to-do lists help me stay organized and customer support has been reliable whenever I reach out.

Cons

For me it may lack some advanced features needed for complex projects and it has limited ability to show the specific dates worked on invoices.