Paymo Reviews

“Collaboration & time tracking

Pros

Collaboration feels completely feasible and smooth whether it's sharing files, leaving comments or coordinating on projects. I especially like the built-in time tracking and task management tools. Having everything integrated in one place keeps our workflow organized and transparent so we can focus on the work itself instead of switching between different apps.

Cons

At first it was pretty difficult to get the hang of and I wish there were more customization options.

“all-in-one project hub

Pros

As a freelancer and agency-side user I find this an excellent all-in-one project management and time-tracking solution. The interface is convenient, letting me move around quickly. I value how it lets me track a project's profitability per task, delegate responsibilities, monitor progress and produce detailed invoices all in one place. Gantt views and Kanban boards give me versatile ways to view timelines and workflows.

Cons

The mobile app works but I find it doesn't feel as refined as the desktop version and using some functions like time tracking is a little glitchy on smaller screens. Missing a subtask capability is a major drawback when I'm trying to break down more complicated projects. Also while the reporting tools are great overall I wish there were more options to tailor reports so they better match different business requirements.

“Price hike frustration

Pros

Time-tracking and project management are easy and dependable which I really appreciate.

Cons

What bothered me most was that they dramatically raised their prices, practically tripling them, as new features were added and on top of that they capped how much historical data could stay in our account unless we accepted the pricier plan. We didn't need those extra bells and whistles so it felt like the only way to keep using the tool and to retain access to the hours and projects we'd already logged was to agree to a much larger bill. It honestly felt like our data and continued service were being held hostage to a price jump, even though the base service we used never included any of the new capabilities.

“Centralized project lifecycle

Pros

Throughout the project lifecycle I can shape everything exactly how I want from scheduling to invoicing and time cards centralized in one platform.

Cons

I would say that some niche apps pack extra capabilities your company might require. Do your homework up front to flag nonnegotiable features otherwise you could end up feeling let down.

“simple task & invoice management

Pros

app's simplification stands out for me, I can quickly organize tasks, monitor time entries and handle invoicing without complicated steps.

Cons

It's clearly geared toward small teams so I doubt it would be ideal once our headcount exceeds twenty people. That leaves me questioning which solution I'll turn to if we start hiring more staff although I'll deal with that when the time comes soon.

“easy billing & project handling

Pros

Handling billing and managing projects is really easy with this tool and I appreciate its efficiency.

Cons

To be frank I think the platform's overall functionality could use some improvement.

“User-friendly time tracking

Pros

I find the platform very user-friendly and I also value its features for tracking time efficiently across all my tasks.

Cons

Right now, I honestly can't point to any drawbacks since I find this tool extremely effective for accurately tracking my time across different projects and activities.

“easy interface

Pros

Honestly the interface is incredibly easy and I can log my time very easily.

Cons

I can't find anything I don't like, to me it's flawless and meets my needs perfectly.

“Reliable time tracking reports

Pros

I depend on its time-tracking more than any other tool, I can export monthly reports easily and I appreciate that it congreatates a ton of filters into one place.

Cons

At times I notice a minute overlaps and the app shoves the task aside, even when one task ended and another began in the following minute, I'm referring to situations where time is rounded to 15-minute increments.

“efficient task-to-invoice workflow

Pros

As someone who uses this tool regularly, I can't overstate how easy it is to track time on tasks and push those entries straight into invoices. It's helped me and my team become much more efficient at seeing where our time goes, spotting bottlenecks and fixing problems more quickly.

Cons

I hadn't realized there was a desktop version available so I've been getting by with the browser interface which can feel a little awkward and clunky for daily use. After discovering the app exists, I wish I'd switched earlier to avoid the web version's limitations.

“Flexible & scalable platform

Pros

What I appreciate most is the tool's flexibility and its ability to scale which allows me to take on and manage several projects at once.

Cons

Up to now we haven't found any notable problems with the tool and we're satisfied with the results.

“Convenient payment management

Pros

We rely on this solution for accepting payments onsite. I find it easy to operate and convenient to update whenever necessary.

Cons

tablets they provide aren't great although they do work. I'd prefer hardware that withstands heavy use better over time.

“Task monitoring made simple

Pros

It helps me picture what needs to get done, keeps my tasks all in one place and lets me monitor the time I'm putting into each project.

Cons

time-tracking feels a bit tough I wish there were an option to track time for an entire project instead of logging it task by task since I often breeze through several tasks at once.

“Unlimited comment space

Pros

There's no space limit when I write my comments to the company.

Cons

I don't like that it's online and not hosted directly on my server.

“Comprehensive task & time software

Pros

simple to use tool and that the built-in features cover everything I need (task management, time tracking, invoicing, project management and time reports). The interface is very user-friendly and quite easy.

Cons

My main suggestion for improvement is the Time Reports view. When I archive reports, I wish they no longer show up in the sidebar. It feels cluttered to see everything listed there. Right now I'm relying on filters but I'd really like a permanent fix for that.

“Time tracking & prioritization

Pros

I appreciated being able to track how my time is spent and which tasks to prioritise.

Cons

When I try to copy tasks from one week to another it lags most of the time but otherwise I'm still happy.

“Single-system task management

Pros

For me having task management and time tracking combined into a single system means I only pay once instead of having to buy two separate tools. It's as simple to use as Asana, yet it's loaded with more capabilities like ClickUp and I find it far better than either of those.

Cons

can't set a per-word price for billing articles with this tool yet and because of UK legal requirements I need to export invoices into QuickBooks and send them from there instead of issuing them directly from the app.

“Project planning made easy

Pros

project planning module is a standout for me, it's incredibly user-friendly and gives all the tools to create projects, estimate hours for each task and monitor actual time spent. Customizable reporting adapts perfectly to my needs and having both a desktop and mobile app makes working on the go convenient.

Cons

Honestly there really isn't anything about this tool that I dislike, it meets my needs without any obvious shortcomings.

“Full suite for smooth workflow

Pros

This tool provides a full suite of project management features that genuinely smooth our workflow. I appreciate the convenient, user-friendly interface which lets our team collaborate efficiently. Time tracking is particularly useful, helping me monitor progress and allocate resources where they're needed. Using this product has boosted my productivity and improved overall organization.

Cons

There are a few areas where the product could be better, even though it includes many helpful features. The built-in templates are handy but we would benefit from greater flexibility to customize them to match our specific workflows. Also the mobile app feels less polished than the desktop version some menus and functions are a bit awkward to navigate and feel clunky at times. Customer support tends to respond, yet we've had occasions when resolving issues took longer than expected. Despite these relatively small shortcomings, this remains a valuable solution for our team's project management.

“Time tracking and invoicing

Pros

Time tracking, invoicing with customizable templates and project and task management are features I rely on heavily.

Cons

a few currencies are missing and I'd like the option to choose a different currency at the project level.

“Top-tier user experience

Pros

it is extremely usable, everything is easy to locate and operate which makes daily tasks much easier. Navigation flows naturally and the features feel instinctive, giving me a top-tier user experience.

Cons

One thing that frustrates me is that I can't view tasks as clearly as they appear on the timesheet which makes it hard for me to monitor progress. Tracking becomes awkward without that clarity and I'm hoping the team adds this capability in a future update.

“Simple and simple interface

Pros

I appreciate that the interface is simple and just works. On mobile, the UI is approachable making logging my experiences and tracking task durations effortless.

Cons

I'd like to see a few bulk-insert features added. For example, I want to enter specific hours for a single day and then clone those exact hours across the workweek. That way entries would represent concrete hours for each workday instead of just being logged as a generic "day".

“easy project setup and editing

Pros

Setting up new projects and editing them later is really simple and having multiple administrators manage things works excellently for me.

Cons

What bothers me is how tricky it is to transition a project from the 'new business' stage into 'standard', I also wish generating reports were faster and that I could export a easy Excel sheet to hand to clients, already broken down by date, activity, operator, hours spent and an overall total.

“Versatile project management tool

Pros

This tool feels versatile enough to handle a wide range of project management demands. Whether overseeing a small team or coordinating complex projects, the interface remains consistent and convenient, letting me take full advantage of its features.

Cons

The pricing tiers don't feel flexible enough for me especially as a freelancer or small team member looking for more affordable options to get started comfortably.

“easy with helpful support

Pros

Interface is easy and customer support is helpful though I think responses can take some time.

Cons

After recent updates, several unresolved bugs have affected my experience, with Safari issues, an outdated and blurry desktop app on high-resolution screens and a very limited iOS app that only lets me track time which I find almost useless.

“Self-explanatory and user friendly tool

Pros

Ease of use stands out, I find everything self-explanatory and really user-friendly.

Cons

A built-in video calling feature would make the platform more complete for me and reduce the need to rely on separate tools.

“efficient and organized workflow

Pros

The efficiency and organization it brings to our office impress me, tasks are much easier to track and everything runs smoother.

Cons

Overall satisfaction has been high for me, as I genuinely haven't found any real drawbacks and really enjoy how convenient and user-friendly the interface feels.

“Reports for tasks and billing

Pros

Reports are extremely useful for managing staff tasks and handling client billing which I rely on frequently.

Cons

Occasional glitches and unexpected downtime have disrupted my workflow at times which I've noticed can be frustrating.

“Scales well with reliable support

Pros

It's easy to use, scales well and the team rolls out new features at a great pace while providing reliable support which I really appreciate.

Cons

From my perspective the tool feels more like a task and time tracker and I miss having full project management features included.

“affordable and easy tool

Pros

Affordability and simplicity make it ideal for my small business and I'm pleased with how easy it is to use.

Cons

Sending invoices directly from the timesheet isn't as smooth as I'd like and I would appreciate more customization options since I value flexibility in my billing.

“excellent time and budget tracking

Pros

Time tracking is simplified for my team, setting up individual tasks, grouping them into projects and linking projects to clients is effortless. I find it excellent for monitoring time and budgets across all tasks.

Cons

No major flaws stand out to me so far though the auto-generated "default task list" naming is a small annoyance I'd prefer to change.

“Reliable team communication

Pros

Communication with our database management team works easily, I send messages and receive timely responses every time.

Cons

Being the only administrator in the office has been frustrating for me, as every issue or request ends up coming through one bottleneck.

“simple interface in background

Pros

The interface is so convenient that I barely think about it during daily workflow, it supports my business in the background without ever getting in the way.

Cons

The copy-and-paste behavior in timesheets has caused issues for me since it doesn't always work reliably.

“easy and affordable for small business

Pros

For my small business this product is really easy to use and very affordable.

Cons

Setting up tasks can feel unnecessarily tedious for me at times and I wish that part of the workflow were smoother.

“Pick up and use quickly

Pros

The platform is easy to pick up, dependable and fairly quick which makes it easy for me to get started.

Cons

Sometimes I notice some key text, like project numbers, is shown too small and occasionally the interface is slow to populate after I enter inputs.

“automatic tracking made simple

Pros

Automatic tracking through the widget makes using the software really easy for me and I appreciate how efficiently it monitors my time.

Cons

It isn't always clear when there's an outage sometimes I tap start or stop on my clock and it doesn't actually start or stop!

“Cost-effective with desktop bonus

Pros

Cost-effectiveness stands out and I find the desktop app a handy bonus for managing tasks.

Cons

Setting up online payments was a bit tricky for me and because I haven't received any paid invoices yet it feels like a classic chicken-and-egg situation.

“affordable powerful features

Pros

affordable price for these powerful features and capabilities really appeals to me.

Cons

Honestly it actually offers more features than I personally require which isn't a criticism.

“essential features for small agencies

Pros

All the essential features a small agency would need are included and because it's so easy, I implemented it quickly and without friction, saving me a lot of time compared to specialized apps.

Cons

I find that, like most all-in-one platforms, it rarely stands out at any single function it provides. For instance, dedicated project-management software or invoicing systems will handle those jobs more effectively but they'd also mean I need people focused on running and maintaining them. This product opts for simplicity and lower maintenance over deep, specialized features so I ended up reshaping our workflows to fit how the app works rather than having the app fit our established processes.

“easy interface with efficient tracking

Pros

interface is convenient and I find time tracking efficient with the always-on timers. Invoicing pulls directly from timesheets, task boards and to-do lists help me stay organized and customer support has been reliable whenever I reach out.

Cons

For me it may lack some advanced features needed for complex projects and it has limited ability to show the specific dates worked on invoices.

“flexible project handling

Pros

Adding projects and tasks is flexible and hassle-free and I find the time-tracking tool especially outstanding.

Cons

Unfortunately, we ended up losing our maximum discount after experiencing a glitch during the payment process which was really frustrating.

“Manage projects effectively

Pros

This tool helps me manage my time and organize projects far more effectively than before.

Cons

Overall I like pretty much everything about this tool and it genuinely helps me a lot in my daily tasks.

“Flexible time-tracking and calendar

Pros

Time-tracking options are flexible and I find the calendar layouts easy to read and navigate.

Cons

We basically used this just for tracking time almost all the time and for that single function the subscription has become far too pricey for us. It might be an excellent project management platform but since we only rely on it for time tracking, the cost doesn't make sense.

“affordable all-in-one solution

Pros

It's genuinely the most affordable solution for tracking time, handling projects and generating invoices automatically. Even though some core functions could use improvement, I still rely on it for producing neat, professional invoices.

Cons

It misses several project management capabilities I need, like the ability to add descriptive text or briefs directly to projects. Ideally I'd like a single-screen view showing a project summary alongside the task list so I don't have to jump between pages.

“easy and dependable tool

Pros

Using the platform is easy and I value having direct chat access to the support team whenever needed.

Cons

I'd appreciate a more convenient text-editing tool inside the invoice section, things like bold, italics and font size controls would make formatting much easier.

“Clean user-friendly interface

Pros

Accurate tracking is crucial for my business and client billing and I find the interface clean, modern and very user-friendly while offering a wide range of reporting options.

Cons

Price is always a consideration. We're paying nearly EUR2,000 a year for this which feels like a steep figure. Still, we end up with a solution that meets our requirements.

“easy setup and tracking

Pros

Setting it up and using it is extremely easy and it helps me monitor how much time I and my team spend on projects, both in-office and remotely.

Cons

Occasionally it acts a little buggy though I do appreciate that regular updates arrive to address problems and typically fix any issues pretty quickly.

“simple project organization

Pros

interface is convenient and I find the project views organized in a way that makes a lot of sense. The learning curve feels fair and I can easily teach others how it works.

Cons

When I manage a large number of projects, everything quickly feels chaotic and I lose the overall overview. I'd love the option to add customizable tags to organize projects better and avoid that clutter.

“all-in-one freelance platform

Pros

After using this tool extensively to manage my freelance work, I'm comfortable recommending it to anyone who needs an all-in-one project management platform. Its user-friendly layout makes organizing tasks easy and the accurate time-tracking means I bill clients correctly. Because invoicing is tightly integrated, I spend far less time handling billing. The collaboration features also make chatting and sharing with clients and teammates effortless which boosts how much I get done. Whether I'm balancing several freelance gigs or running a small business and trying to simplify processes, this app has proven dependable and has noticeably smoothed out my workflow and improved how projects turn out.

Cons

okay so.. I do have only one recurring issue: the app won't export Gantt charts directly into Excel. That limitation gets annoying when I depend on Excel for deeper analysis or to tweak timelines further. The tool does let me export Gantt visuals in other formats like PDF or image files but not being able to go straight to an editable Excel sheet feels like an unnecessary hurdle. For those of us who work regularly with spreadsheets, that missing export option can slow down the way we manipulate or present project schedules.

“Simple task organization

Pros

We really like how simple it is to add new tasks while keeping all our open items neatly organized in one place.

Cons

I'd appreciate a feature that links meetings to their related tasks so they aren't kept as two distinct lists which would make tracking everything much more feasible overall.