
Paymo Reviews
Total 54 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars28%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Tom C.
Marketing and Advertising, 1-10 employees
More than a year
“flexible project handling
Pros
Adding projects and tasks is flexible and hassle-free and I find the time-tracking tool especially outstanding.
Cons
Unfortunately, we ended up losing our maximum discount after experiencing a glitch during the payment process which was really frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
Less than a year
“Manage projects effectively
Pros
This tool helps me manage my time and organize projects far more effectively than before.
Cons
Overall I like pretty much everything about this tool and it genuinely helps me a lot in my daily tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tomi R.
Information Technology and Services, 11-50 employees
More than a year
“Flexible time-tracking and calendar
Pros
Time-tracking options are flexible and I find the calendar layouts easy to read and navigate.
Cons
We basically used this just for tracking time almost all the time and for that single function the subscription has become far too pricey for us. It might be an excellent project management platform but since we only rely on it for time tracking, the cost doesn't make sense.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Stan G.
Marketing and Advertising, 1-10 employees
Less than a year
“affordable all-in-one solution
Pros
It's genuinely the most affordable solution for tracking time, handling projects and generating invoices automatically. Even though some core functions could use improvement, I still rely on it for producing neat, professional invoices.
Cons
It misses several project management capabilities I need, like the ability to add descriptive text or briefs directly to projects. Ideally I'd like a single-screen view showing a project summary alongside the task list so I don't have to jump between pages.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Stephanie C.
Information Technology and Services, 1-10 employees
More than a year
“easy and dependable tool
Pros
Using the platform is easy and I value having direct chat access to the support team whenever needed.
Cons
I'd appreciate a more convenient text-editing tool inside the invoice section, things like bold, italics and font size controls would make formatting much easier.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sampsa S.
Information Technology and Services, 11-50 employees
More than a year
“Clean user-friendly interface
Pros
Accurate tracking is crucial for my business and client billing and I find the interface clean, modern and very user-friendly while offering a wide range of reporting options.
Cons
Price is always a consideration. We're paying nearly EUR2,000 a year for this which feels like a steep figure. Still, we end up with a solution that meets our requirements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Pete L.
Not Specified, 1-10 employees
More than a year
“easy setup and tracking
Pros
Setting it up and using it is extremely easy and it helps me monitor how much time I and my team spend on projects, both in-office and remotely.
Cons
Occasionally it acts a little buggy though I do appreciate that regular updates arrive to address problems and typically fix any issues pretty quickly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Ruby V.
Marketing and Advertising, 1-10 employees
Less than a year
“simple project organization
Pros
interface is convenient and I find the project views organized in a way that makes a lot of sense. The learning curve feels fair and I can easily teach others how it works.
Cons
When I manage a large number of projects, everything quickly feels chaotic and I lose the overall overview. I'd love the option to add customizable tags to organize projects better and avoid that clutter.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Ryan K.
Hospital & Health Care, 1-10 employees
More than a year
“all-in-one freelance platform
Pros
After using this tool extensively to manage my freelance work, I'm comfortable recommending it to anyone who needs an all-in-one project management platform. Its user-friendly layout makes organizing tasks easy and the accurate time-tracking means I bill clients correctly. Because invoicing is tightly integrated, I spend far less time handling billing. The collaboration features also make chatting and sharing with clients and teammates effortless which boosts how much I get done. Whether I'm balancing several freelance gigs or running a small business and trying to simplify processes, this app has proven dependable and has noticeably smoothed out my workflow and improved how projects turn out.
Cons
okay so.. I do have only one recurring issue: the app won't export Gantt charts directly into Excel. That limitation gets annoying when I depend on Excel for deeper analysis or to tweak timelines further. The tool does let me export Gantt visuals in other formats like PDF or image files but not being able to go straight to an editable Excel sheet feels like an unnecessary hurdle. For those of us who work regularly with spreadsheets, that missing export option can slow down the way we manipulate or present project schedules.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Tova D.
Financial Services, 11-50 employees
Less than a year
“Simple task organization
Pros
We really like how simple it is to add new tasks while keeping all our open items neatly organized in one place.
Cons
I'd appreciate a feature that links meetings to their related tasks so they aren't kept as two distinct lists which would make tracking everything much more feasible overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Eric
Consumer Services, 11-50 employees
“Excellent Tool for Small Team Planning
Pros
As someone who values my team and treats them like family I appreciate how Paymo's expense and time tracking tools help me ensure accurate payments to everyone. The software provides a range of features including billing invoicing expense tracking time tracking project planning task planning and tracking and even offers ample storage space. I find it especially useful that I can select different permissions for each user I invite.
Cons
One minor drawback I've noticed is that the time tracker doesn't automatically shut off or pause if left running accidentally or when I step away from the screen. Additionally while the software is robust overall the project management interface could be improved to match the quality of the other features. It's also worth mentioning that Gantt charts are not included in the small office plan.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Neal B.
Graphic Design , 1-10 employees
“Paymo has been constantly evolving and keeping up with the market as well as our business needs
Pros
The time-tracking feature of Paymo fits right in with our current designer workflow. Due to this, I have been able to determine the real time spent working so that clients may see how their money is being used. It also helps the clients know where project costs need to go up.
Cons
I have been using Paymo for 8+ years without giving it a second thought, but they have recently started charging for Gantt charts, which was a little surprising. It used to be an all-inclusive package, but since they started with this paywall, I wonder where they’ll go next.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Tylor H.
Project Management, 1-10 employees
“Perfect solution for project management with appealing UI/UX
Pros
I enjoy Paymos adaptability. Because it makes major project planning easier, each day is customized. And we can see exactly what has to be done for each client on the main screen, which helps promote greater productivity. Paymo has a neat UI as well.
Cons
I would like to see the "Progress" options enhanced. We continuously have hundreds of jobs pending or stuck since, as a design/web development company, we have a lot of projects that need to get approved by multiple individuals. To make our home page less congested, it would be helpful if there could be a section created exclusively for stalled, pending, and follow-up jobs.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Krystle Chanel
Marketing and Advertising, 1-10 employees
“The Perfect Project Management Tool for Small Businesses
Pros
As someone who has tried numerous project management software tools both for personal and professional use I can confidently say that Paymo is the ideal solution for my small marketing coaching business. It offers a seamless user experience and provides features that truly add value. One feature I particularly appreciate is the ability to view all my projects on a single Kanban board which has been a significant upgrade compared to other tools I've used. Paymo also offers flexible viewing options allowing me to switch between list table board and Gantt views effortlessly. The timetracking feature with visual representation is another highlight for me. Overall Paymo has exceeded my expectations and is definitely worth trying.
Cons
While Paymo offers a fantastic range of features there are a couple of drawbacks. One limitation is the inability to invite collaborators or reviewers without paying for additional users unlike some other platforms like Asana. Additionally the name Paymo can be misleading as it may give the impression that it's a financial tool rather than a project management tool. This can potentially affect its market positioning.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7