Total 72 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

39%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Richard

Insurance, 500+ employees

5.0
September 2023

Excellent features

Pros

PM3 is an excellent product suite for small to midtier organizations. It's easily implementable and configurable with a powerful Stage Gates capability. Resource management works well. Adoption of PM3 aligns well with the company's project management methodology and processes.

Cons

Some standard reporting features are cumbersome but workarounds are available. Customized reporting setup can be a bit challenging and the helpsearch facilities could be improved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Abu

Hospital & Health Care, 500+ employees

3.0
September 2023

Decent system with potential for improvement

Pros

The system has enabled our team to centralize project recording and standardize reporting. It offers a wide range of reporting features and straightforward portfolio creation. The integrated action log streamlines tracking actions from benefits and risks logs. Accessibility is convenient due to its cloudbased nature and license management is simple.

Cons

Training features and content could be enhanced and the user interface could be more polished. The planning and scheduling functionality needs improvement in terms of userfriendliness. Administrator terminology and functions can be challenging to interpret and the system's performance could be smoother.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

L

Lee

Government Administration, 500+ employees

4.0
August 2023

It is a good product in general

Pros

Reporting is effective in saving time and improving accessibility compared to manual processes. However improvements in using data from PM3Time timesheets to update financials automatically are desired.

Cons

Timesheet functionality is excellent but there is room for enhancing its integration with financials.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

L

Lorne

Government Administration, 500+ employees

5.0
August 2023

It has been very simple and useful

Pros

PM3 is highly configurable and userfriendly. It offers intuitive features and strong support. End users benefit from relevant training modules and it has shown time savings compared to traditional methods. BestOutcome is receptive to best practices and transformational initiatives making it a potential gamechanger for our department.

Cons

The ability to design reports would be a useful addition.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K

Karen

Government Administration, 51-100 employees

4.0
April 2023

Efficient project management and streamlined procurement with pm3

Pros

The implementation of this software has standardized data improved visibility of all projects and facilitated pipeline building and planning. Cloud solutions and being on the GCloud framework streamlined procurement. The account manager provided helpful support and knowledge.

Cons

There's no easy way to update multiple projects at once.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Adam

Logistics and Supply Chain, 101-500 employees

4.0
March 2023

Effective project portfolio management software

Pros

PM3 has been instrumental in managing project portfolios, prioritizing work and standardizing processes. It offers a wide range of reporting options. While task management didn't work for us, it really excels in reporting milestones.

Cons

Task managementteam member access didn't meet our needs so we used Microsoft Project for task scheduling.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

P

Paul

Oil & Energy, 101-500 employees

5.0
March 2023

Smooth admin management, but login experience could be clearer

Pros

From an administration perspective the system works great for managing access and training monitoring. However the initial login experience can be confusing but training helps overcome this.

Cons

PM3 can feel confusing initially but training alleviates this issue.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Mazal

Government Relations, 500+ employees

4.0
March 2023

Excellent support team

Pros

Great support from the team in getting us set up and addressing issues and queries effectively.

Cons

Some of the functionality may not be straightforward or easy to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

K

Kirsty

Hospital & Health Care, 500+ employees

4.0
March 2023

Easy to use and reliable

Pros

PM3 offers one version of the truth and allows projects to be shown in multiple portfolios facilitating handovers between teams. Different gateways for different project types and centralized information management are advantages.

Cons

The abundance of standard reports can be overwhelming initially but the team is working on improving this aspect.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S

Sana

Hospital & Health Care, 500+ employees

4.0
March 2023

Efficient portfolio tracking with PM3

Pros

It has been well received by our team and help to standardize documentation, improve visibility and enhance tracking. Customizable gateways have been a valuable addition too.

Cons

Reporting needs improvement and a dashboard summarizing data across multiple portfolios would be beneficial.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

C

Cristina

Information Technology and Services, 500+ employees

5.0
February 2023

So simple and powerful

Pros

PM3 is easy to use, highly configurable and offers valuable features like the business priority matrix. The risk value and benefit based filter are very useful. The app is user friendly intuitive and supports collaborative task management.

Cons

No dislikes or issues found integration controls and clarity are all satisfactory.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Jim

Government Administration, 500+ employees

5.0
January 2023

Great project management tracking tool

Pros

The product is easy to use and customizable to our needs making it a valuable project management tracking tool. The supplier is excellent to work with offering great support.

Cons

No significant issues encountered the product delivers as promised.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

W

Wathsala

Retail, 500+ employees

3.0
January 2023

Simple software for a new PMO

Pros

It really simplifies portfolio management and custom report creation with Datamart on PowerBi. It provides leadership with visibility of the overall portfolio progress.

Cons

Project management functionalities are not as robust as some other tools in the market.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

L

Lisa

Hospital & Health Care, 500+ employees

5.0
January 2023

Forward-thinking supplier with great outcomes

Pros

PM3 provides a userfriendly environment for successful project management offering accurate reporting and comprehensive recordkeeping. Collaboration and visibility are enhanced.

Cons

The program management aspect could benefit from improvements particularly in managing milestones.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

V

Vicki

Information Technology and Services, 500+ employees

4.0
January 2023

Excellent tool with strong support

Pros

It is an excellent tool providing consistency collaborative reporting and configurable options. It offers a wide range of report options and simplifies dashboard creation. The ongoing support has been exceptional.

Cons

More detailed drilldown options on the dashboard would be beneficial.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A

andy

Management Consulting, 11-50 employees

Less than a year

4.0
December 2022

It is a good overall product

Pros

This software has all the essential features needed for managing programs and projects and it's super straightforward to use.

Cons

I believe the Risk aspect could use some improvements. It would be really helpful to have specific options for Risk, Causes, and Effects. This would allow me to create more targeted mitigation strategies. Without clearly defined causes, it's difficult to develop effective solutions.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

V

Vicky

Government Administration, 500+ employees

Less than a year

5.0
July 2022

Amazing software providing great product

Pros

The product aligns with nationally recognized program and project methodologies, making it user-friendly. It offers comprehensive oversight for executives, covering portfolios, programs, projects and minor works. It also allows you to track and manage risks, issues, actions, decisions and assumptions, complete with RAG ratings. On top of that, it provides project plans featuring milestones and Gantt charts for effective project management.

Cons

It would be excellent to have additional reporting functionality although we have managed to integrate with Power BI.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

I

Iain

Hospital & Health Care, 500+ employees

Less than a year

5.0
June 2022

Crucial for project reporting and visibility

Pros

The PM3 tool, ISO27001 certified for information security, is both user friendly and easy. It plays a vital role in planning, governance and reporting for portfolios, business change programs and projects. Developed by practitioners for practitioners, it's an award winning tool that ensures consistency and visibility across all organizational levels, acting as a valuable single source of truth.

Cons

While not all parts of the PM3 tool can be customized to local requirements the benefits of a long term partnership with the client and access to forums like the Power User Group mean that future releases can consider suitable changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Richard

Hospital & Health Care, 500+ employees

Less than a year

4.0
June 2022

Effective collaboration and responsive customer support

Pros

Accessing and consolidating information in one place is effortless with multiple reporting options. The software supports collaboration effectively and the customer support is responsive and reliable. The vendor actively seeks to improve the product based on client feedback, regularly introducing new features according to their roadmap.

Cons

Some aspects of usability could be enhanced, such as the Gantt Chart, the flexibility to rearrange columns and the dashboard. However overall, the functionality is good and the issues I pointed out are minor issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

R

Richard

Hospital & Health Care, 51-100 employees

Less than a year

5.0
June 2022

Scalable and customizable for PMO development

Pros

The management of multiple portfolios is simplified by the softwares simplicity, ease of use, flexible reporting and innovative approach. It offers scalability and the ability to customize modules based on the maturity and development of our PMO.

Cons

I am happy with all the features we currently use in PM3 and we have plenty of opportunities to discuss developments and improvements with colleagues at PM3.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10