Total 93 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

29%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

G
Grigory

Information Technology and Services, 51-100 employees

Less than a year

4.0

Easy to use and well-integrated solution

Pros

I found ProjectWorks UI easy to navigate, with robust project budget tracking and seamless integration with Jira.

Cons

The method of adding multiple records for the same task on the same date could be refined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C
Charlotte

Information Technology and Services, 51-100 employees

Less than 6 months

4.0

Great project management tool, great experience!

Pros

My experience with ProjectWorks has been positive from day one. Not only is ProjectWorks a great project management solution with powerful features, but the collaboration with the support team has also been excellent, we have customized the tool to fit our business needs since the rollout and I am sure there is more to come.

Cons

Projectworks allows project managers to create schedules using timecodes, which is highly appreciated. It would be even better if the resourcing and scheduling functionalities were integrated to minimize redundancy. Recently, an integration was released allowing team members to record time through Azure DevOps work items. We have requested further integration to improve Sprint performance and time recording efficiency.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anthea

Construction, 11-50 employees

More than a year

5.0

Terrific Software

Pros

I love how I can easily track both time and project progress. Invoicing is straightforward and efficient.

Cons

Unfortunately, it does not integrate with MYOB AO, so I can not produce Statements of Account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JV
Jose Vitor

Construction, 51-100 employees

More than a year

5.0

Good overall experience

Pros

The accessibility and user-friendliness of ProjectWorks made learning it a breeze.

Cons

It is currently not possible to attach multiple projects or photos to the same expense in Projectworks.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

K
Kevin

Airlines/Aviation, 11-50 employees

More than a year

4.0

Aviation Projects

Pros

It is effortless to align with our business and capture relevant productivity data fields.

Cons

Their custom dashboards and reports seem to be unavailable in the reporting functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JC
Jaco Charl

Management Consulting, 51-100 employees

Less than a year

4.0

Awesome PM Tool!

Pros

ProjectWorks covers all bases, from forecasting and resourcing to budget control and invoicing.

Cons

Additional reporting metrics and progress-tracking tools would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

L
Luke

Civil Engineering, 51-100 employees

Less than 6 months

5.0

Projectworks - New User

Pros

As we are in the early stages of deployment, it is challenging to provide a detailed breakdown of what we find most useful with this software.

Cons

The initial data migration did not go as smoothly as expected, but the Projectworks team has been diligently resolving any discrepancies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cameron

Computer Software, 11-50 employees

More than a year

5.0

Built for Software Development companies!

Pros

Using ProjectWorks felt like having a platform tailor-made for our needs, with its logical workflow and intuitive interface.

Cons

Dashboards in Projectworks are getting better over time, promising an incredible experience once fully developed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

S
Shaun

Information Technology and Services, 11-50 employees

Less than 6 months

3.0

Software by force

Pros

I appreciate the granularity options for timesheet entries.

Cons

Improvements in keyboard navigation and accessibility features are needed for this app.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

10

Functionality

10

S
Simran

Computer Software, 11-50 employees

Less than 6 months

5.0

Time management made easy

Pros

It is easy to use, integrates seamlessly with Chrome Browser, and offers plugins to track time spent on tasks.

Cons

I honestly can not think of any cons regarding this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Laurence

Construction, 51-100 employees

More than a year

5.0

Projectworks is easy to use, beautifully configured and the service is fantastic

Pros

ProjectWorks includes all the necessary features logically configured, making migration a breeze.

Cons

Integrating the leave function with payroll products and improving compatibility with Xero could enhance Projectworks' functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L
Luke

Civil Engineering, 11-50 employees

Less than a year

5.0

Great Software & Support

Pros

Implementation was a breeze, and our staff finds it straightforward to use. The customer support services are fantastic.

Cons

Not all reports are currently exportable, but I have been assured that this will be addressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B
Badri

Management Consulting, 11-50 employees

More than a year

5.0

Intuitive, easy to use software

Pros

The budgeting, forecasting, and invoicing flexibility features are well-designed and very intuitive. We can efficiently manage all our projects.

Cons

The software lacks the ability to upload purchase orders, which would be a valuable addition.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

R
Richard

Computer Software, 11-50 employees

Less than 6 months

5.0

A powerful service to help manage product/projects

Pros

Their team assisted us in onboarding, and since setup, our ability to monitor and manage resources, projects, and budgets has dramatically improved.

Cons

This service offers a wealth of features, which can take some time to fully grasp. Thankfully, the Projectworks team is always quick to respond to any inquiries.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anju

Architecture & Planning, 51-100 employees

Less than a year

5.0

Well structured projects management tool system

Pros

While I might not be the most qualified to review this app, I found it straightforward for managing timesheets and time. Project navigation is easy, and the resourcing tab aids in forecasting projects well in advance.

Cons

Rectifying mistakes in the timesheet tab can be a bit cumbersome initially, but it becomes easier with practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Andie

Architecture & Planning, 11-50 employees

Less than a year

4.0

ProjectWorks - a One-Stop Shop

Pros

ProjectWorks is a robust project management system, and we are delighted we switched to this platform. We are particularly impressed with the forecasting and resourcing features. The SQL back-end enables us to extract any report we need, which is incredibly useful.

Cons

Our need for various layout options in client invoicing for Xero was met with an excellent workaround from ProjectWorks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mia

Professional Training & Coaching, 1-10 employees

Less than a year

4.0

Easy to learn! Can't wait for more features!

Pros

Viewing current and projected margins has been wonderful, and being able to see forecasted income helps us strategically plan our next steps for further growth.

Cons

Despite the good integration with Xero, we initially encountered issues syncing employee rate cards, leading to complications with leave accruals

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J
Jemima

Management Consulting, 51-100 employees

Less than a year

5.0

Easy to use software that gives us much more visiblity.

Pros

It stands out for its simplicity, intuitive interface, and real-time metrics accessibility. The support team's responsiveness adds to its appeal.

Cons

Although progress has been made in reporting, it still requires strong technical skills. It would be helpful to present metrics in different formats, especially for management, without relying heavily on technical proficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J
Jeff

Management Consulting, 51-100 employees

More than a year

5.0

Great Product, Great Team

Pros

It provides project-level profitability, margin, and utilization tracking, as well as invoicing and expense management.

Cons

I am seeking better reporting and dashboarding capabilities for multiple entities and divisions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N
Natalie

Management Consulting, 11-50 employees

More than a year

5.0

A rare personalised experience with an off-the-shelf package

Pros

The personalized support during implementation and the intuitiveness of ProjectWorks features greatly impressed me.

Cons

Like any off-the-shelf software, we have had to implement workarounds to customize Projectworks for our reporting needs. With time and Projectworks' responsiveness to feedback, we hope these workarounds will become unnecessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9