Belinda
Information Services, 11-50 employees
Less than a year
“Easy to use with regular updates from the Projectworks team
Pros
I found ProjectWorks to have a nice, straightforward user interface, making it easy for everyone in our team to log time and manage leave efficiently.
Cons
I have noticed that the Help topics could use an update. Sometimes, it is challenging to locate information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tony
Information Technology and Services, 11-50 employees
Less than a year
“Many "wow this is powerful" moments....
Pros
As a rapidly growing organization, we needed a solution to scale effectively. After exploring various options, we chose ProjectWorks, primarily for its seamless integration with Xero and efficient timesheet management.
Cons
I find it convenient to handle parent-child projects with Projectworks. While it allows tracking separate budgets and time within a project, I am eagerly waiting for the upcoming feature to track resourcing by budget, expected in late 2023.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma
Management Consulting, 11-50 employees
Less than 6 months
“Great Project Management Software - Highly recommend
Pros
What struck me most about ProjectWorks is its user-friendliness. Our staff quickly embraced it and found it instrumental in project management, especially in tracking budgets. From effortless timesheet entries to streamlined leave requests and approvals, every feature is designed for ease. And the responsive support team adds to the positive experience.
Cons
I wish there was an option to set a billable cost rate for clients, which is currently our only gripe with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Craig
Computer Software, 51-100 employees
Less than 6 months
“ProjectWorks for Professional Services Software Businesses
Pros
It excels in capacity management, providing unparalleled visibility into resource allocation and project margins.
Cons
Certain processes in Projectworks feel manual and clunky, like deleting projects or grouping reporting. It only offers two levels of grouping, team and organization, while I'd prefer more granular options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6
Alan
Fine Art, 11-50 employees
Less than a year
“You can be creative with Projectworks
Pros
Resourcing could not be simpler with ProjectWorks, boasting a user-friendly timesheet entry system that ensures exceptional compliance rates. The executive dashboard provides invaluable insights at a glance, with customizable views.
Cons
We have had to get creative with Projectworks to tailor it to our needs, often resorting to workarounds. We are patient, knowing many features are still in development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Andrew
Information Technology and Services, 51-100 employees
Less than a year
“Great Solution
Pros
I found ProjectWorks incredibly easy to use and configure. It hits the mark with project setup, time tracking, invoicing, and seamless integration with Xero.
Cons
Not being able to create billing rate cards based on specific time periods requires manual adjustments when rates change, affecting project flow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
David
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
“Great Package
Pros
ProjectWorks perfectly encapsulates everything we sought in a job management platform, presenting it in a clear and understandable manner.
Cons
While there are a few missing features, none have posed significant obstacles for us.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Georgina
Information Technology and Services, 11-50 employees
Less than a year
“Great interface and range of features for professional services
Pros
ProjectWorks emerges as a great tool for efficiently managing resources across multiple projects, offering powerful capacity and utilization views.
Cons
Reporting in Projectworks could be more sophisticated but is steadily improving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Richard
Management Consulting, 51-100 employees
“I use Project Works for its transparency.
Pros
The entire software is very easy to use and intuitive. The interface is well developed and requires almost no training to get accustomed to. All of our staff find it incredibly straightforward to use and find metrics at the press of a button. It keeps updating regularly so we know whatever data is being entered is current and happens in real-time. It offers greater accountability and any mistake can be corrected immediately rather than discovered them once the entry is complete. The support team is excellent at answering all our questions.
Cons
Reporting should be improved quite a lot. I really appreciate that they did it differently and surely put effort behind it, but it is still difficult to use since I do not have proper technical skills like coding. If nothing, there should at least be an “easy mode” for people like me. Project works have amazing analytics on screen, however, it can be difficult to share these in a different manner other than my screen. Sending it to any other screen messes up the formatting much like MS word.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Joseph
Management Consulting, 1-10 employees
Less than a year
“Amazing Platform - Easy to Implement and Use
Pros
Designed specifically for consulting firms, ProjectWorks streamlines project and expense management, revenue forecasting, and utilization reporting across engagements.
Cons
I have yet to encounter a feature in Projectworks that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jakes
Marketing and Advertising, 101-500 employees
Less than a year
“Big or small, local or multi-national
Pros
This software proves cost-effective and efficient, requiring minimal customization. Its seamless integration with Xero streamlines billing and payroll processes, while features like debtor management enhance cash flow.
Cons
The team is actively addressing any current issues, so there is nothing we can not handle at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leanne
Computer Software, 11-50 employees
More than a year
“Fantastic for Finance
Pros
ProjectWorks significantly reduces manual work for our finance team, thanks to internal approval processes and seamless Xero integration for invoicing.
Cons
Excited about the prospect of more features related to expenses in future updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben
Information Technology and Services, 11-50 employees
Less than 6 months
“Projectworks Review
Pros
The simplicity and modern interface of ProjectWorks offer greater visibility into project performance, enabling swift responses to issues. Integration with Xero and Jira completes the solution for seamless time entry, invoicing, and payment processes.
Cons
The custom report builder in Projectworks could be streamlined; currently, it is somewhat complex to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Saeed
Venture Capital & Private Equity, 11-50 employees
More than a year
“Powerful and easy to use resource and business management platform
Pros
It simplifies resource tracking, allocation, and forecasting across diverse portfolios, with seamless integration with Xero.
Cons
Projectworks has made strides in improving reporting capabilities, but there's still room for enhancement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Luana
Construction, 11-50 employees
Less than a year
“User-friendly
Pros
It is easy to navigate, even for those less tech-savvy.
Cons
The software is not compatible with our current version of MYOB.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Public Relations and Communications, 11-50 employees
Less than a year
“Very well tailored for needs of a professional services consultancy
Pros
ProjectWorks seems tailor-made for professional services consultancies. Its seamless integration and gradual feature introduction transformed our business operations. The supportive ProjectWorks team further enhances the experience, readily implementing improvements.
Cons
There is not much to dislike about Projectworks, considering its continuous development. However, more user options in reporting and enhancements to margin reporting would be appreciated in the long run.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anthony
Computer Software, 51-100 employees
More than a year
“Projectworks woks for me
Pros
When we discovered ProjectWorks, I was immediately impressed. The Project Reporting & Metrics feature allows us to delve deep into the system. While there's a good library of reports, ProjectWorks also allows custom reports.
Cons
I have found the Custom Report feature to be rather complex and would appreciate a simpler approach.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sarah
Information Technology and Services, 11-50 employees
More than a year
“Good for Project Management
Pros
Exporting burn reports and logging time is a breeze with ProjectWorks.
Cons
Setting rules for editing timesheets and linking parent and child engagements for projects are features I'd like to see in Projectworks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anna
Information Technology and Services, 11-50 employees
Less than 6 months
“Good Timesheeting Tool
Pros
It is an easy-to-use tool for timesheeting and helpful for consultant time management.
Cons
I do not have any major complaints, although rectifying mistakenly logged time against the wrong code can be a bit of a hassle.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Francesca
Information Technology and Services, 11-50 employees
More than a year
“projectworks daily user
Pros
It is a comprehensive tool for managing budgets, schedules, and profitability effectively.
Cons
Their flexibility in scheduling potential projects could be improved, especially regarding shadows.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Grigory
Information Technology and Services, 51-100 employees
Less than a year
“Easy to use and well-integrated solution
Pros
I found ProjectWorks UI easy to navigate, with robust project budget tracking and seamless integration with Jira.
Cons
The method of adding multiple records for the same task on the same date could be refined.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Charlotte
Information Technology and Services, 51-100 employees
Less than 6 months
“Great project management tool, great experience!
Pros
My experience with ProjectWorks has been positive from day one. Not only is ProjectWorks a great project management solution with powerful features, but the collaboration with the support team has also been excellent, we have customized the tool to fit our business needs since the rollout and I am sure there is more to come.
Cons
Projectworks allows project managers to create schedules using timecodes, which is highly appreciated. It would be even better if the resourcing and scheduling functionalities were integrated to minimize redundancy. Recently, an integration was released allowing team members to record time through Azure DevOps work items. We have requested further integration to improve Sprint performance and time recording efficiency.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anthea
Construction, 11-50 employees
More than a year
“Terrific Software
Pros
I love how I can easily track both time and project progress. Invoicing is straightforward and efficient.
Cons
Unfortunately, it does not integrate with MYOB AO, so I can not produce Statements of Account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jose Vitor
Construction, 51-100 employees
More than a year
“Good overall experience
Pros
The accessibility and user-friendliness of ProjectWorks made learning it a breeze.
Cons
It is currently not possible to attach multiple projects or photos to the same expense in Projectworks.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Kevin
Airlines/Aviation, 11-50 employees
More than a year
“Aviation Projects
Pros
It is effortless to align with our business and capture relevant productivity data fields.
Cons
Their custom dashboards and reports seem to be unavailable in the reporting functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jaco Charl
Management Consulting, 51-100 employees
Less than a year
“Awesome PM Tool!
Pros
ProjectWorks covers all bases, from forecasting and resourcing to budget control and invoicing.
Cons
Additional reporting metrics and progress-tracking tools would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Luke
Civil Engineering, 51-100 employees
Less than 6 months
“Projectworks - New User
Pros
As we are in the early stages of deployment, it is challenging to provide a detailed breakdown of what we find most useful with this software.
Cons
The initial data migration did not go as smoothly as expected, but the Projectworks team has been diligently resolving any discrepancies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Computer Software, 11-50 employees
More than a year
“Built for Software Development companies!
Pros
Using ProjectWorks felt like having a platform tailor-made for our needs, with its logical workflow and intuitive interface.
Cons
Dashboards in Projectworks are getting better over time, promising an incredible experience once fully developed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Shaun
Information Technology and Services, 11-50 employees
Less than 6 months
“Software by force
Pros
I appreciate the granularity options for timesheet entries.
Cons
Improvements in keyboard navigation and accessibility features are needed for this app.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
10
Functionality
10
Simran
Computer Software, 11-50 employees
Less than 6 months
“Time management made easy
Pros
It is easy to use, integrates seamlessly with Chrome Browser, and offers plugins to track time spent on tasks.
Cons
I honestly can not think of any cons regarding this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Laurence
Construction, 51-100 employees
More than a year
“Projectworks is easy to use, beautifully configured and the service is fantastic
Pros
ProjectWorks includes all the necessary features logically configured, making migration a breeze.
Cons
Integrating the leave function with payroll products and improving compatibility with Xero could enhance Projectworks' functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Luke
Civil Engineering, 11-50 employees
Less than a year
“Great Software & Support
Pros
Implementation was a breeze, and our staff finds it straightforward to use. The customer support services are fantastic.
Cons
Not all reports are currently exportable, but I have been assured that this will be addressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Badri
Management Consulting, 11-50 employees
More than a year
“Intuitive, easy to use software
Pros
The budgeting, forecasting, and invoicing flexibility features are well-designed and very intuitive. We can efficiently manage all our projects.
Cons
The software lacks the ability to upload purchase orders, which would be a valuable addition.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Richard
Computer Software, 11-50 employees
Less than 6 months
“A powerful service to help manage product/projects
Pros
Their team assisted us in onboarding, and since setup, our ability to monitor and manage resources, projects, and budgets has dramatically improved.
Cons
This service offers a wealth of features, which can take some time to fully grasp. Thankfully, the Projectworks team is always quick to respond to any inquiries.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anju
Architecture & Planning, 51-100 employees
Less than a year
“Well structured projects management tool system
Pros
While I might not be the most qualified to review this app, I found it straightforward for managing timesheets and time. Project navigation is easy, and the resourcing tab aids in forecasting projects well in advance.
Cons
Rectifying mistakes in the timesheet tab can be a bit cumbersome initially, but it becomes easier with practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Andie
Architecture & Planning, 11-50 employees
Less than a year
“ProjectWorks - a One-Stop Shop
Pros
ProjectWorks is a robust project management system, and we are delighted we switched to this platform. We are particularly impressed with the forecasting and resourcing features. The SQL back-end enables us to extract any report we need, which is incredibly useful.
Cons
Our need for various layout options in client invoicing for Xero was met with an excellent workaround from ProjectWorks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mia
Professional Training & Coaching, 1-10 employees
Less than a year
“Easy to learn! Can't wait for more features!
Pros
Viewing current and projected margins has been wonderful, and being able to see forecasted income helps us strategically plan our next steps for further growth.
Cons
Despite the good integration with Xero, we initially encountered issues syncing employee rate cards, leading to complications with leave accruals
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jemima
Management Consulting, 51-100 employees
Less than a year
“Easy to use software that gives us much more visiblity.
Pros
It stands out for its simplicity, intuitive interface, and real-time metrics accessibility. The support team's responsiveness adds to its appeal.
Cons
Although progress has been made in reporting, it still requires strong technical skills. It would be helpful to present metrics in different formats, especially for management, without relying heavily on technical proficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jeff
Management Consulting, 51-100 employees
More than a year
“Great Product, Great Team
Pros
It provides project-level profitability, margin, and utilization tracking, as well as invoicing and expense management.
Cons
I am seeking better reporting and dashboarding capabilities for multiple entities and divisions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Natalie
Management Consulting, 11-50 employees
More than a year
“A rare personalised experience with an off-the-shelf package
Pros
The personalized support during implementation and the intuitiveness of ProjectWorks features greatly impressed me.
Cons
Like any off-the-shelf software, we have had to implement workarounds to customize Projectworks for our reporting needs. With time and Projectworks' responsiveness to feedback, we hope these workarounds will become unnecessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rebecca
Architecture & Planning, 11-50 employees
Less than 6 months
“So far so good!
Pros
I enjoy using ProjectWorks because of its layout. I find it easy to locate items intuitively, and I highly appreciate the onboarding process ProjectWorks provides.
Cons
It would be helpful to have the ability to update time entries without having to delete the entire entry.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Maxwell
Civil Engineering, 11-50 employees
Less than a year
“Great Service
Pros
It is incredibly easy to use and allows tracking time to the minute all day.
Cons
The initial setup process was time-consuming, and each job had to be individually added and updated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vindya
Information Technology and Services, 51-100 employees
Less than a year
“Easy to use
Pros
This software is user-friendly and aids in tracking hours.
Cons
I have no con.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Computer Software, 51-100 employees
More than a year
“Well designed and flexible project management platform
Pros
I receive excellent support and client service. The features are smart, and the flexibility is superb.
Cons
While the documentation could use some improvement, adding cost budgeting would be a valuable enhancement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeannette
Civil Engineering, 11-50 employees
Less than 6 months
“ProjectWorks - management tool
Pros
Over the past 3 months, I have been using ProjectWorks, and it is impressively designed. The insights we can generate now prepare us well for our future in terms of resourcing, project management, and financial planning.
Cons
The support we have received from the ProjectWorks team has truly facilitated our transition to this new system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lydia
Information Technology and Services, 11-50 employees
Less than a year
“Great Product!
Pros
The resourcing functionality in ProjectWorks is fantastic. It is effortless to use and engaging. The project management team updates it regularly, making our lives much easier.
Cons
We are eagerly awaiting Projectworks' implementation of purchase orders and planned expenses against projects, as well as the development of invoices showing hours multiplied by rates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Great User Interface and Functionality
Pros
ProjectWorks simplifies project setup, time tracking, and reporting, making it easier to manage tasks efficiently.
Cons
The search function lacks filters, leading to an overwhelming number of results.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Warren
Information Technology and Services, 51-100 employees
Less than 6 months
“Projectworks for Sales
Pros
It is effortless to track a project's progress, billing status, remaining tasks, and potential extensions or further work with the client. It is also easy to see which team members are working on the project and their skill sets.
Cons
The software's versatility in providing information and results can sometimes feel overwhelming.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Brayden
Government Administration, 11-50 employees
Less than a year
“A simple but user friendly Project Management solution
Pros
I am impressed by the simplicity of overlays and menus. The accessibility for support while using the program has been outstanding.
Cons
I need the time entries screen to show the in and out rate specifically for my company.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nick
Construction, 51-100 employees
Less than a year
“Projectworks review
Pros
Using this program is very easy for me and it predicts what I need.
Cons
All the functions I have utilized are well-executed and nicely designed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
