Total 93 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

29%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Belinda

Information Services, 11-50 employees

Less than a year

5.0
August 2023

Easy to use with regular updates from the Projectworks team

Pros

I found ProjectWorks to have a nice, straightforward user interface, making it easy for everyone in our team to log time and manage leave efficiently.

Cons

I have noticed that the Help topics could use an update. Sometimes, it is challenging to locate information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

Tony

Information Technology and Services, 11-50 employees

Less than a year

5.0
August 2023

Many "wow this is powerful" moments....

Pros

As a rapidly growing organization, we needed a solution to scale effectively. After exploring various options, we chose ProjectWorks, primarily for its seamless integration with Xero and efficient timesheet management.

Cons

I find it convenient to handle parent-child projects with Projectworks. While it allows tracking separate budgets and time within a project, I am eagerly waiting for the upcoming feature to track resourcing by budget, expected in late 2023.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Emma

Management Consulting, 11-50 employees

Less than 6 months

5.0
June 2023

Great Project Management Software - Highly recommend

Pros

What struck me most about ProjectWorks is its user-friendliness. Our staff quickly embraced it and found it instrumental in project management, especially in tracking budgets. From effortless timesheet entries to streamlined leave requests and approvals, every feature is designed for ease. And the responsive support team adds to the positive experience.

Cons

I wish there was an option to set a billable cost rate for clients, which is currently our only gripe with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Craig

Computer Software, 51-100 employees

Less than 6 months

5.0
June 2023

ProjectWorks for Professional Services Software Businesses

Pros

It excels in capacity management, providing unparalleled visibility into resource allocation and project margins.

Cons

Certain processes in Projectworks feel manual and clunky, like deleting projects or grouping reporting. It only offers two levels of grouping, team and organization, while I'd prefer more granular options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

6

A

Alan

Fine Art, 11-50 employees

Less than a year

5.0
April 2023

You can be creative with Projectworks

Pros

Resourcing could not be simpler with ProjectWorks, boasting a user-friendly timesheet entry system that ensures exceptional compliance rates. The executive dashboard provides invaluable insights at a glance, with customizable views.

Cons

We have had to get creative with Projectworks to tailor it to our needs, often resorting to workarounds. We are patient, knowing many features are still in development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Andrew

Information Technology and Services, 51-100 employees

Less than a year

5.0
April 2023

Great Solution

Pros

I found ProjectWorks incredibly easy to use and configure. It hits the mark with project setup, time tracking, invoicing, and seamless integration with Xero.

Cons

Not being able to create billing rate cards based on specific time periods requires manual adjustments when rates change, affecting project flow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

David

Mechanical or Industrial Engineering, 11-50 employees

Less than a year

5.0
April 2023

Great Package

Pros

ProjectWorks perfectly encapsulates everything we sought in a job management platform, presenting it in a clear and understandable manner.

Cons

While there are a few missing features, none have posed significant obstacles for us.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

G

Georgina

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2023

Great interface and range of features for professional services

Pros

ProjectWorks emerges as a great tool for efficiently managing resources across multiple projects, offering powerful capacity and utilization views.

Cons

Reporting in Projectworks could be more sophisticated but is steadily improving.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R

Richard

Management Consulting, 51-100 employees

4.0
February 2023

I use Project Works for its transparency.

Pros

The entire software is very easy to use and intuitive. The interface is well developed and requires almost no training to get accustomed to. All of our staff find it incredibly straightforward to use and find metrics at the press of a button. It keeps updating regularly so we know whatever data is being entered is current and happens in real-time. It offers greater accountability and any mistake can be corrected immediately rather than discovered them once the entry is complete. The support team is excellent at answering all our questions.

Cons

Reporting should be improved quite a lot. I really appreciate that they did it differently and surely put effort behind it, but it is still difficult to use since I do not have proper technical skills like coding. If nothing, there should at least be an “easy mode” for people like me. Project works have amazing analytics on screen, however, it can be difficult to share these in a different manner other than my screen. Sending it to any other screen messes up the formatting much like MS word.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

J

Joseph

Management Consulting, 1-10 employees

Less than a year

5.0
January 2023

Amazing Platform - Easy to Implement and Use

Pros

Designed specifically for consulting firms, ProjectWorks streamlines project and expense management, revenue forecasting, and utilization reporting across engagements.

Cons

I have yet to encounter a feature in Projectworks that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jakes

Marketing and Advertising, 101-500 employees

Less than a year

5.0
December 2022

Big or small, local or multi-national

Pros

This software proves cost-effective and efficient, requiring minimal customization. Its seamless integration with Xero streamlines billing and payroll processes, while features like debtor management enhance cash flow.

Cons

The team is actively addressing any current issues, so there is nothing we can not handle at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Leanne

Computer Software, 11-50 employees

More than a year

5.0
November 2022

Fantastic for Finance

Pros

ProjectWorks significantly reduces manual work for our finance team, thanks to internal approval processes and seamless Xero integration for invoicing.

Cons

Excited about the prospect of more features related to expenses in future updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Ben

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
November 2022

Projectworks Review

Pros

The simplicity and modern interface of ProjectWorks offer greater visibility into project performance, enabling swift responses to issues. Integration with Xero and Jira completes the solution for seamless time entry, invoicing, and payment processes.

Cons

The custom report builder in Projectworks could be streamlined; currently, it is somewhat complex to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Saeed

Venture Capital & Private Equity, 11-50 employees

More than a year

5.0
April 2022

Powerful and easy to use resource and business management platform

Pros

It simplifies resource tracking, allocation, and forecasting across diverse portfolios, with seamless integration with Xero.

Cons

Projectworks has made strides in improving reporting capabilities, but there's still room for enhancement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Luana

Construction, 11-50 employees

Less than a year

5.0
March 2022

User-friendly

Pros

It is easy to navigate, even for those less tech-savvy.

Cons

The software is not compatible with our current version of MYOB.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sandra

Public Relations and Communications, 11-50 employees

Less than a year

5.0
March 2022

Very well tailored for needs of a professional services consultancy

Pros

ProjectWorks seems tailor-made for professional services consultancies. Its seamless integration and gradual feature introduction transformed our business operations. The supportive ProjectWorks team further enhances the experience, readily implementing improvements.

Cons

There is not much to dislike about Projectworks, considering its continuous development. However, more user options in reporting and enhancements to margin reporting would be appreciated in the long run.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anthony

Computer Software, 51-100 employees

More than a year

4.0
March 2022

Projectworks woks for me

Pros

When we discovered ProjectWorks, I was immediately impressed. The Project Reporting & Metrics feature allows us to delve deep into the system. While there's a good library of reports, ProjectWorks also allows custom reports.

Cons

I have found the Custom Report feature to be rather complex and would appreciate a simpler approach.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Sarah

Information Technology and Services, 11-50 employees

More than a year

4.0
March 2022

Good for Project Management

Pros

Exporting burn reports and logging time is a breeze with ProjectWorks.

Cons

Setting rules for editing timesheets and linking parent and child engagements for projects are features I'd like to see in Projectworks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anna

Information Technology and Services, 11-50 employees

Less than 6 months

4.0
March 2022

Good Timesheeting Tool

Pros

It is an easy-to-use tool for timesheeting and helpful for consultant time management.

Cons

I do not have any major complaints, although rectifying mistakenly logged time against the wrong code can be a bit of a hassle.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

F

Francesca

Information Technology and Services, 11-50 employees

More than a year

4.0
March 2022

projectworks daily user

Pros

It is a comprehensive tool for managing budgets, schedules, and profitability effectively.

Cons

Their flexibility in scheduling potential projects could be improved, especially regarding shadows.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

G

Grigory

Information Technology and Services, 51-100 employees

Less than a year

4.0
March 2022

Easy to use and well-integrated solution

Pros

I found ProjectWorks UI easy to navigate, with robust project budget tracking and seamless integration with Jira.

Cons

The method of adding multiple records for the same task on the same date could be refined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C

Charlotte

Information Technology and Services, 51-100 employees

Less than 6 months

4.0
March 2022

Great project management tool, great experience!

Pros

My experience with ProjectWorks has been positive from day one. Not only is ProjectWorks a great project management solution with powerful features, but the collaboration with the support team has also been excellent, we have customized the tool to fit our business needs since the rollout and I am sure there is more to come.

Cons

Projectworks allows project managers to create schedules using timecodes, which is highly appreciated. It would be even better if the resourcing and scheduling functionalities were integrated to minimize redundancy. Recently, an integration was released allowing team members to record time through Azure DevOps work items. We have requested further integration to improve Sprint performance and time recording efficiency.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anthea

Construction, 11-50 employees

More than a year

5.0
March 2022

Terrific Software

Pros

I love how I can easily track both time and project progress. Invoicing is straightforward and efficient.

Cons

Unfortunately, it does not integrate with MYOB AO, so I can not produce Statements of Account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JV

Jose Vitor

Construction, 51-100 employees

More than a year

5.0
March 2022

Good overall experience

Pros

The accessibility and user-friendliness of ProjectWorks made learning it a breeze.

Cons

It is currently not possible to attach multiple projects or photos to the same expense in Projectworks.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

K

Kevin

Airlines/Aviation, 11-50 employees

More than a year

4.0
March 2022

Aviation Projects

Pros

It is effortless to align with our business and capture relevant productivity data fields.

Cons

Their custom dashboards and reports seem to be unavailable in the reporting functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JC

Jaco Charl

Management Consulting, 51-100 employees

Less than a year

4.0
March 2022

Awesome PM Tool!

Pros

ProjectWorks covers all bases, from forecasting and resourcing to budget control and invoicing.

Cons

Additional reporting metrics and progress-tracking tools would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

L

Luke

Civil Engineering, 51-100 employees

Less than 6 months

5.0
March 2022

Projectworks - New User

Pros

As we are in the early stages of deployment, it is challenging to provide a detailed breakdown of what we find most useful with this software.

Cons

The initial data migration did not go as smoothly as expected, but the Projectworks team has been diligently resolving any discrepancies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cameron

Computer Software, 11-50 employees

More than a year

5.0
March 2022

Built for Software Development companies!

Pros

Using ProjectWorks felt like having a platform tailor-made for our needs, with its logical workflow and intuitive interface.

Cons

Dashboards in Projectworks are getting better over time, promising an incredible experience once fully developed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

S

Shaun

Information Technology and Services, 11-50 employees

Less than 6 months

3.0
March 2022

Software by force

Pros

I appreciate the granularity options for timesheet entries.

Cons

Improvements in keyboard navigation and accessibility features are needed for this app.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

10

Functionality

10

S

Simran

Computer Software, 11-50 employees

Less than 6 months

5.0
March 2022

Time management made easy

Pros

It is easy to use, integrates seamlessly with Chrome Browser, and offers plugins to track time spent on tasks.

Cons

I honestly can not think of any cons regarding this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Laurence

Construction, 51-100 employees

More than a year

5.0
March 2022

Projectworks is easy to use, beautifully configured and the service is fantastic

Pros

ProjectWorks includes all the necessary features logically configured, making migration a breeze.

Cons

Integrating the leave function with payroll products and improving compatibility with Xero could enhance Projectworks' functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Luke

Civil Engineering, 11-50 employees

Less than a year

5.0
March 2022

Great Software & Support

Pros

Implementation was a breeze, and our staff finds it straightforward to use. The customer support services are fantastic.

Cons

Not all reports are currently exportable, but I have been assured that this will be addressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Badri

Management Consulting, 11-50 employees

More than a year

5.0
March 2022

Intuitive, easy to use software

Pros

The budgeting, forecasting, and invoicing flexibility features are well-designed and very intuitive. We can efficiently manage all our projects.

Cons

The software lacks the ability to upload purchase orders, which would be a valuable addition.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

R

Richard

Computer Software, 11-50 employees

Less than 6 months

5.0
March 2022

A powerful service to help manage product/projects

Pros

Their team assisted us in onboarding, and since setup, our ability to monitor and manage resources, projects, and budgets has dramatically improved.

Cons

This service offers a wealth of features, which can take some time to fully grasp. Thankfully, the Projectworks team is always quick to respond to any inquiries.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anju

Architecture & Planning, 51-100 employees

Less than a year

5.0
March 2022

Well structured projects management tool system

Pros

While I might not be the most qualified to review this app, I found it straightforward for managing timesheets and time. Project navigation is easy, and the resourcing tab aids in forecasting projects well in advance.

Cons

Rectifying mistakes in the timesheet tab can be a bit cumbersome initially, but it becomes easier with practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Andie

Architecture & Planning, 11-50 employees

Less than a year

4.0
March 2022

ProjectWorks - a One-Stop Shop

Pros

ProjectWorks is a robust project management system, and we are delighted we switched to this platform. We are particularly impressed with the forecasting and resourcing features. The SQL back-end enables us to extract any report we need, which is incredibly useful.

Cons

Our need for various layout options in client invoicing for Xero was met with an excellent workaround from ProjectWorks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mia

Professional Training & Coaching, 1-10 employees

Less than a year

4.0
March 2022

Easy to learn! Can't wait for more features!

Pros

Viewing current and projected margins has been wonderful, and being able to see forecasted income helps us strategically plan our next steps for further growth.

Cons

Despite the good integration with Xero, we initially encountered issues syncing employee rate cards, leading to complications with leave accruals

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

Jemima

Management Consulting, 51-100 employees

Less than a year

5.0
March 2022

Easy to use software that gives us much more visiblity.

Pros

It stands out for its simplicity, intuitive interface, and real-time metrics accessibility. The support team's responsiveness adds to its appeal.

Cons

Although progress has been made in reporting, it still requires strong technical skills. It would be helpful to present metrics in different formats, especially for management, without relying heavily on technical proficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Jeff

Management Consulting, 51-100 employees

More than a year

5.0
March 2022

Great Product, Great Team

Pros

It provides project-level profitability, margin, and utilization tracking, as well as invoicing and expense management.

Cons

I am seeking better reporting and dashboarding capabilities for multiple entities and divisions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N

Natalie

Management Consulting, 11-50 employees

More than a year

5.0
March 2022

A rare personalised experience with an off-the-shelf package

Pros

The personalized support during implementation and the intuitiveness of ProjectWorks features greatly impressed me.

Cons

Like any off-the-shelf software, we have had to implement workarounds to customize Projectworks for our reporting needs. With time and Projectworks' responsiveness to feedback, we hope these workarounds will become unnecessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Rebecca

Architecture & Planning, 11-50 employees

Less than 6 months

5.0
March 2022

So far so good!

Pros

I enjoy using ProjectWorks because of its layout. I find it easy to locate items intuitively, and I highly appreciate the onboarding process ProjectWorks provides.

Cons

It would be helpful to have the ability to update time entries without having to delete the entire entry.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

M

Maxwell

Civil Engineering, 11-50 employees

Less than a year

5.0
March 2022

Great Service

Pros

It is incredibly easy to use and allows tracking time to the minute all day.

Cons

The initial setup process was time-consuming, and each job had to be individually added and updated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vindya

Information Technology and Services, 51-100 employees

Less than a year

5.0
March 2022

Easy to use

Pros

This software is user-friendly and aids in tracking hours.

Cons

I have no con.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Computer Software, 51-100 employees

More than a year

5.0
March 2022

Well designed and flexible project management platform

Pros

I receive excellent support and client service. The features are smart, and the flexibility is superb.

Cons

While the documentation could use some improvement, adding cost budgeting would be a valuable enhancement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jeannette

Civil Engineering, 11-50 employees

Less than 6 months

5.0
March 2022

ProjectWorks - management tool

Pros

Over the past 3 months, I have been using ProjectWorks, and it is impressively designed. The insights we can generate now prepare us well for our future in terms of resourcing, project management, and financial planning.

Cons

The support we have received from the ProjectWorks team has truly facilitated our transition to this new system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Lydia

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2022

Great Product!

Pros

The resourcing functionality in ProjectWorks is fantastic. It is effortless to use and engaging. The project management team updates it regularly, making our lives much easier.

Cons

We are eagerly awaiting Projectworks' implementation of purchase orders and planned expenses against projects, as well as the development of invoices showing hours multiplied by rates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
March 2022

Great User Interface and Functionality

Pros

ProjectWorks simplifies project setup, time tracking, and reporting, making it easier to manage tasks efficiently.

Cons

The search function lacks filters, leading to an overwhelming number of results.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

W

Warren

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
March 2022

Projectworks for Sales

Pros

It is effortless to track a project's progress, billing status, remaining tasks, and potential extensions or further work with the client. It is also easy to see which team members are working on the project and their skill sets.

Cons

The software's versatility in providing information and results can sometimes feel overwhelming.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

B

Brayden

Government Administration, 11-50 employees

Less than a year

4.0
March 2022

A simple but user friendly Project Management solution

Pros

I am impressed by the simplicity of overlays and menus. The accessibility for support while using the program has been outstanding.

Cons

I need the time entries screen to show the in and out rate specifically for my company.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N

Nick

Construction, 51-100 employees

Less than a year

5.0
March 2022

Projectworks review

Pros

Using this program is very easy for me and it predicts what I need.

Cons

All the functions I have utilized are well-executed and nicely designed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10