Total 93 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

29%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B
Belinda

Information Services, 11-50 employees

Less than a year

5.0

Easy to use with regular updates from the Projectworks team

Pros

I found ProjectWorks to have a nice, straightforward user interface, making it easy for everyone in our team to log time and manage leave efficiently.

Cons

I have noticed that the Help topics could use an update. Sometimes, it is challenging to locate information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T
Tony

Information Technology and Services, 11-50 employees

Less than a year

5.0

Many "wow this is powerful" moments....

Pros

As a rapidly growing organization, we needed a solution to scale effectively. After exploring various options, we chose ProjectWorks, primarily for its seamless integration with Xero and efficient timesheet management.

Cons

I find it convenient to handle parent-child projects with Projectworks. While it allows tracking separate budgets and time within a project, I am eagerly waiting for the upcoming feature to track resourcing by budget, expected in late 2023.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Emma

Management Consulting, 11-50 employees

Less than 6 months

5.0

Great Project Management Software - Highly recommend

Pros

What struck me most about ProjectWorks is its user-friendliness. Our staff quickly embraced it and found it instrumental in project management, especially in tracking budgets. From effortless timesheet entries to streamlined leave requests and approvals, every feature is designed for ease. And the responsive support team adds to the positive experience.

Cons

I wish there was an option to set a billable cost rate for clients, which is currently our only gripe with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C
Craig

Computer Software, 51-100 employees

Less than 6 months

5.0

ProjectWorks for Professional Services Software Businesses

Pros

It excels in capacity management, providing unparalleled visibility into resource allocation and project margins.

Cons

Certain processes in Projectworks feel manual and clunky, like deleting projects or grouping reporting. It only offers two levels of grouping, team and organization, while I'd prefer more granular options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

6

A
Alan

Fine Art, 11-50 employees

Less than a year

5.0

You can be creative with Projectworks

Pros

Resourcing could not be simpler with ProjectWorks, boasting a user-friendly timesheet entry system that ensures exceptional compliance rates. The executive dashboard provides invaluable insights at a glance, with customizable views.

Cons

We have had to get creative with Projectworks to tailor it to our needs, often resorting to workarounds. We are patient, knowing many features are still in development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Andrew

Information Technology and Services, 51-100 employees

Less than a year

5.0

Great Solution

Pros

I found ProjectWorks incredibly easy to use and configure. It hits the mark with project setup, time tracking, invoicing, and seamless integration with Xero.

Cons

Not being able to create billing rate cards based on specific time periods requires manual adjustments when rates change, affecting project flow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
David

Mechanical or Industrial Engineering, 11-50 employees

Less than a year

5.0

Great Package

Pros

ProjectWorks perfectly encapsulates everything we sought in a job management platform, presenting it in a clear and understandable manner.

Cons

While there are a few missing features, none have posed significant obstacles for us.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

G
Georgina

Information Technology and Services, 11-50 employees

Less than a year

5.0

Great interface and range of features for professional services

Pros

ProjectWorks emerges as a great tool for efficiently managing resources across multiple projects, offering powerful capacity and utilization views.

Cons

Reporting in Projectworks could be more sophisticated but is steadily improving.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R
Richard

Management Consulting, 51-100 employees

4.0

I use Project Works for its transparency.

Pros

The entire software is very easy to use and intuitive. The interface is well developed and requires almost no training to get accustomed to. All of our staff find it incredibly straightforward to use and find metrics at the press of a button. It keeps updating regularly so we know whatever data is being entered is current and happens in real-time. It offers greater accountability and any mistake can be corrected immediately rather than discovered them once the entry is complete. The support team is excellent at answering all our questions.

Cons

Reporting should be improved quite a lot. I really appreciate that they did it differently and surely put effort behind it, but it is still difficult to use since I do not have proper technical skills like coding. If nothing, there should at least be an “easy mode” for people like me. Project works have amazing analytics on screen, however, it can be difficult to share these in a different manner other than my screen. Sending it to any other screen messes up the formatting much like MS word.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

J
Joseph

Management Consulting, 1-10 employees

Less than a year

5.0

Amazing Platform - Easy to Implement and Use

Pros

Designed specifically for consulting firms, ProjectWorks streamlines project and expense management, revenue forecasting, and utilization reporting across engagements.

Cons

I have yet to encounter a feature in Projectworks that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jakes

Marketing and Advertising, 101-500 employees

Less than a year

5.0

Big or small, local or multi-national

Pros

This software proves cost-effective and efficient, requiring minimal customization. Its seamless integration with Xero streamlines billing and payroll processes, while features like debtor management enhance cash flow.

Cons

The team is actively addressing any current issues, so there is nothing we can not handle at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Leanne

Computer Software, 11-50 employees

More than a year

5.0

Fantastic for Finance

Pros

ProjectWorks significantly reduces manual work for our finance team, thanks to internal approval processes and seamless Xero integration for invoicing.

Cons

Excited about the prospect of more features related to expenses in future updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Ben

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

Projectworks Review

Pros

The simplicity and modern interface of ProjectWorks offer greater visibility into project performance, enabling swift responses to issues. Integration with Xero and Jira completes the solution for seamless time entry, invoicing, and payment processes.

Cons

The custom report builder in Projectworks could be streamlined; currently, it is somewhat complex to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Saeed

Venture Capital & Private Equity, 11-50 employees

More than a year

5.0

Powerful and easy to use resource and business management platform

Pros

It simplifies resource tracking, allocation, and forecasting across diverse portfolios, with seamless integration with Xero.

Cons

Projectworks has made strides in improving reporting capabilities, but there's still room for enhancement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Luana

Construction, 11-50 employees

Less than a year

5.0

User-friendly

Pros

It is easy to navigate, even for those less tech-savvy.

Cons

The software is not compatible with our current version of MYOB.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sandra

Public Relations and Communications, 11-50 employees

Less than a year

5.0

Very well tailored for needs of a professional services consultancy

Pros

ProjectWorks seems tailor-made for professional services consultancies. Its seamless integration and gradual feature introduction transformed our business operations. The supportive ProjectWorks team further enhances the experience, readily implementing improvements.

Cons

There is not much to dislike about Projectworks, considering its continuous development. However, more user options in reporting and enhancements to margin reporting would be appreciated in the long run.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anthony

Computer Software, 51-100 employees

More than a year

4.0

Projectworks woks for me

Pros

When we discovered ProjectWorks, I was immediately impressed. The Project Reporting & Metrics feature allows us to delve deep into the system. While there's a good library of reports, ProjectWorks also allows custom reports.

Cons

I have found the Custom Report feature to be rather complex and would appreciate a simpler approach.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S
Sarah

Information Technology and Services, 11-50 employees

More than a year

4.0

Good for Project Management

Pros

Exporting burn reports and logging time is a breeze with ProjectWorks.

Cons

Setting rules for editing timesheets and linking parent and child engagements for projects are features I'd like to see in Projectworks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Anna

Information Technology and Services, 11-50 employees

Less than 6 months

4.0

Good Timesheeting Tool

Pros

It is an easy-to-use tool for timesheeting and helpful for consultant time management.

Cons

I do not have any major complaints, although rectifying mistakenly logged time against the wrong code can be a bit of a hassle.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

F
Francesca

Information Technology and Services, 11-50 employees

More than a year

4.0

projectworks daily user

Pros

It is a comprehensive tool for managing budgets, schedules, and profitability effectively.

Cons

Their flexibility in scheduling potential projects could be improved, especially regarding shadows.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10