Rocket Matter Reviews
77 Review(s)
softwareOverall Rating
4.4
77 Review(s)
Rating Distribution
5
(46)
4
(23)
3
(5)
2
(2)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
77 Review(s)
Rating Distribution
5
(46)
4
(23)
3
(5)
2
(2)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
It's very good
It's very good
Pros
This software is very good and allows me to quickly evolve my law firm.
Cons
Nothing negative. Using Rocket Matter helps me a lot in scaling my business management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raymond
Retail, 11-50 employees
Less than a year
October 2023
Limited capabilities when it comes to billing and reporting; no flexibility or customization.
Limited capabilities when it comes to billing and reporting; no flexibility or customization.
Pros
I really don't like anything about Rocket Matter.
Cons
I find it frustrating that I can't change dates or easily convert e-bills to Word format. The reporting limitations and oddly named reports make it feel amateurish.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Deborah
Legal Services, 1-10 employees
More than a year
April 2023
Decent Workflow Management for Small Legal Practices
Decent Workflow Management for Small Legal Practices
Pros
Allows us to file quick references, see client histories/billing, and connect with attorneys via a secure communication channel.
Cons
None worth mentioning.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Arizona H. G
Ralston Core Advocates, IL, 1-10 employees
February 2023
Industry-Best Law Firm Software; Need More Integrations!
Industry-Best Law Firm Software; Need More Integrations!
Pros
If you’re looking to automate your legal practice and make just about every – daily – workflow concern more efficient, this is the software for the job. The best part about the service is that it allows you to focus squarely on interacting with your clients and analyzing case data to figure out helpful, courtroom, trends.
Cons
Sometimes, I’ve had the system suddenly freeze up when burdened with a lot of our young lawyers working on it simultaneously. The issue revolves around moments, but it would be nice not to have to face it every once in a while!
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Jordan H. Ramsey
Ramsey & Sons Litigation Services, WA, 1-10 employees
January 2023
Plan and organize your tasks efficiently
Plan and organize your tasks efficiently
Pros
Their clean and organized user interface that allows me to find different options quickly and clearly. I can create highly accurate and comprehensive reports, efficiently track both the hours I invest in different tasks, and monitor the time spent on various actions.
Cons
I've noticed that for huge organizations, Rocket Matter might lack some functionalities and reporting capabilities.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6
Fernando Mantas
Computer Software, 51-100 employees
November 2022
Super Helpful
Super Helpful
Pros
The thing I like most about Rocket is the people who help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you, Rocket Gurus and Wizards!
Cons
I have learned that to fully utilize Rocket, patience is key. With its high level of customization, it takes time to unlock its full potential. So, I advise others to stay patient and curious!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Law Practice, 1-10 employees
More than a year
June 2022
Ease of use
Ease of use
Pros
It makes it easy for me to find contacts, calendaring, and billing information, having it all in one spot.
Cons
I've found the mobile app confusing when entering time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joan
Law Practice, 1-10 employees
More than a year
March 2022
Quick recommendation
Quick recommendation
Pros
Rocket matter is amazing and the rest of the staff were exceptionally helpful to me.
Cons
I am still learning the system and not ready to provide feedback yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Financial Services, 1-10 employees
Less than 6 months
September 2021
Great
Great
Pros
It was very professional and resolved my problem. He stayed on the line with me to make sure I was able to effect all of the billing rate changes I needed to.
Cons
I don't have any feedback to offer at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
bonnie
Law Practice, 1-10 employees
More than a year
August 2021
It is Amazing
It is Amazing
Pros
Great customer care support. Kudos to their team!
Cons
It's disheartening to learn that it was not granted a salary increase, a circumstance that fails to meet expectations and may evoke feelings of dissatisfaction or frustration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Austin
Law Practice, 1-10 employees
Less than 6 months
July 2021
Rocket Matter Review
Rocket Matter Review
Pros
I like the ease of the overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark up a Prebill. Rocket Matter made it so that I have to do less than three steps to generate bills, saving me a ton of time.
Cons
It is inconvenient not being able to write checks directly from Rocket Matter and having to invest in QuickBooks separately.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kareem
Information Technology and Services, 1-10 employees
More than a year
May 2021
Poor performing software. Poor customer support!!
Poor performing software. Poor customer support!!
Pros
The software is user-friendly and easy for me to navigate.
Cons
We've experienced constant issues with slow service and poor integration with QuickBooks. The reports are limited, and there were serious issues with Ad In integration with Microsoft Products. After a frustrating month with unresponsive customer service, we've decided to switch platforms. Despite its initial appeal, Rocket Matter turned out to be inefficient, clunky, and lacking in robustness.
Ease of use
10
Value for money
2
Customer Support
6
Functionality
4
Anonymous
Not Specified, 1-10 employees
More than a year
May 2021
Good program
Good program
Pros
Once I got familiar with the system, it became a useful program. I only use it to log my time.
Cons
There are still a few minor aspects of the program that need attention. It becomes less intuitive once you move beyond the basics.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Edwin
Law Practice, 1-10 employees
More than a year
April 2021
Review
Review
Pros
It is user-friendly and reasonably priced for me.
Cons
The color scheme is too muted and lacks sufficient contrast.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Damon
Law Practice, 1-10 employees
More than a year
April 2021
Wonderful and Intuitive
Wonderful and Intuitive
Pros
I find Rocket Matter to be remarkably intuitive and exceptionally easy to use, making it a highly accessible and user-friendly tool for my daily tasks.
Cons
I'd appreciate a timer that stays visible on the screen regardless of what I'm doing on my computer. Also, having AI suggest billable activities based on document or email usage would be helpful.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Juliana
Law Practice, 11-50 employees
Less than a year
April 2021
Rocket Review
Rocket Review
Pros
It appears to be quite simple and uncomplicated for me to maintain accurate client billing records and efficiently document payments received.
Cons
It's tedious to search for documents uploaded into client files. It would be great to have a dashboard search feature to alleviate this issue.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
melissa
Law Practice, 1-10 employees
Less than 6 months
April 2021
Not just for Mac Users
Not just for Mac Users
Pros
Many years ago, Rocket Matter was brought to my attention as a billing, time management, and accounting tool for Mac users. Since then, it has grown and outgrown its reputation as a Mac program while not losing its utility for Mac users. My assistant uses a PC running Windows, and my accountant works on Linux, yet we all communicate flawlessly. I spend 80 percent of my work time on my iPad Pro and the remainder on a MacBook Pro. The RM app, which works with my iPad and iPhone, enables me to log time from anywhere.
Cons
I regularly offer suggestions to Rocket Matter and its features, and I'm pleased that they listen to their clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
G Stock
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Review
Rocket Matter Review
Pros
As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part, it is a quick and easy way for me to enter time during the workday.
Cons
The system can be sluggish at times, especially when entering time for multiple accounts in succession.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Joanna
Legal Services, 1-10 employees
More than a year
April 2021
Adequate but not spectacular. Could use more flexibility.
Adequate but not spectacular. Could use more flexibility.
Pros
It is convenient for me to check billing on individual matters to make sure projects are staying on budget.
Cons
The dashboard customization options are limited. I'd prefer more flexibility to tailor it to my firm's needs, especially regarding running timers.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Jason
Law Practice, 1-10 employees
More than a year
April 2021
Quality Software, Frequent Freezes
Quality Software, Frequent Freezes
Pros
I like the ease of billing clients. I can do it from anywhere.
Cons
The frequent freezing is disruptive to my workflow.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
10
Mallory
Law Practice, 1-10 employees
More than a year
April 2021
Comprehensive practice management, friendly interface, great technical support
Comprehensive practice management, friendly interface, great technical support
Pros
I enjoy the convenience of practice management software generally -- consolidating bookkeeping, CRM, calendar, and more under one software roof.
Cons
I have no complaints, Rocket Matter has been entirely positive for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Rocks
Rocket Matter Rocks
Pros
It's so easy for me to use! I'm in the process of transferring over my merchant services to Rocket Matter, which will make billing even easier! I also enjoy the webinars very much.
Cons
Integrating Rocket Matter was not challenging. I'll provide feedback on the merchant services once they're up and running.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracey
Legal Services, 1-10 employees
More than a year
April 2021
Law Clerk
Law Clerk
Pros
I find the calendar function, the messages function, and the billing function of Rocket Matter to be the most useful. I use them every day.
Cons
While I do use the mobile app to access the calendar, I wish it were more sophisticated and modernized.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6
Ryan
Law Practice, 1-10 employees
More than a year
April 2021
Excellent
Excellent
Pros
It is easy for me to maneuver. I love that all the information can be found under the client matter. Billing is easy for me.
Cons
It would be more convenient if the task menu could display all tasks at once without needing to switch modes every time I enter or exit the page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichol
Legal Services, 11-50 employees
More than a year
April 2021
Rocket Matter is the best way to go!
Rocket Matter is the best way to go!
Pros
Rocket Matter is easy for me to use and is a great software for attorneys and paralegals!
Cons
I find all the features of Rocket Matter really easy to use, and I appreciate that they are always improving.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriela
Legal Services, 1-10 employees
More than a year
April 2021
Excellent file management software
Excellent file management software
Pros
Rocket Matter helps our small firm stay organized and work efficiently.
Cons
The calendaring system is not as user-friendly for a high-volume criminal law practice, but we've found workarounds.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Julie
Law Practice, 1-10 employees
Less than a year
April 2021
Rocket Matter makes it easy
Rocket Matter makes it easy
Pros
The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.
Cons
It would be helpful to have an easier way to "mass-close" cases once they're completed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Law Practice, 1-10 employees
More than a year
April 2021
Several Great Tools in One
Several Great Tools in One
Pros
Managing client information, integrating Google Calendar and Gmail, timekeeping, and billing are all part of my routine.
Cons
When preparing pleadings, I rely on Google Docs and wish Rocket Matter could integrate this aspect. Integrating it would significantly boost my satisfaction with the platform!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Tracy
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Review
Rocket Matter Review
Pros
Recording time spent on tasks is effortless, and the organization and oversight of my schedule through calendar management pose no significant difficulty, making the process seamless and intuitive.
Cons
Sometimes, especially when setting up new matters, it can be glitchy. We've encountered issues with the calendaring function too, where matters we've calendared suddenly disappear.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Tiffany
Legal Services, 1-10 employees
More than a year
April 2021
Great program
Great program
Pros
I find it flawless how I can effortlessly enter billing details and keep track of calendar events.
Cons
It can be frustrating when the system consistently defaults to the current date instead of retaining the previously selected date when inputting time for past dates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joan
Law Practice, 11-50 employees
More than a year
April 2021
Pelts, McMullan, Edgington & Morgan a secretaries review.
Pelts, McMullan, Edgington & Morgan a secretaries review.
Pros
There's alot of features, but what stands out for me are the time-saving tools. The dashboard, recurring billing, and email payment links are lifesavers. Plus, document merging has significantly streamlined my tasks.
Cons
The Related Contacts feature has been incredibly helpful, but I wish we could choose whether to link their invoices. It gets confusing when clients owe for different things and the amounts get mixed up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kammy
Law Practice, 1-10 employees
More than a year
April 2021
Legal Billing Software made easy
Legal Billing Software made easy
Pros
Adding billing details, clients, accessing case information, and creating invoices are all simple tasks for me.
Cons
It would be great if Rocket Matter's document merge software could create templates to start with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Law Practice, 1-10 employees
More than a year
April 2021
Solid Practice Management Software
Solid Practice Management Software
Pros
I really appreciate the seamless integration of billing and client management.
Cons
No cons. I appreciate how well-organized the Matter Documents are.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Felecia
Law Practice, 1-10 employees
More than a year
April 2021
Works for me
Works for me
Pros
It helps me keep my records tidy. I mainly rely on the timekeeping and expense features.
Cons
Personally, I only use the timekeeping feature; I can't comment on other aspects of the application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Theresa
Law Practice, 1-10 employees
More than a year
April 2021
Freezes and gets slowed down often
Freezes and gets slowed down often
Pros
If I accidentally close Rocket Matter, I don't lose track of time; the timer continues running when I reopen it promptly.
Cons
Finding files can be tedious because there are no name suggestions. Sometimes, even with the correct name, files aren't found, and I have to use another person's name linked to the file to locate it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Robert
Law Practice, 1-10 employees
More than a year
April 2021
Easy to use and full of features
Easy to use and full of features
Pros
This software is very easy to use. The customer service is excellent and responsive, and considering its capabilities, the pricing is reasonable.
Cons
Rocket Matter has numerous integrations, but most require separate subscriptions, adding to the overall cost. From my research, this seems to be the case with most practice management software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Aaron
Legal Services, 1-10 employees
More than a year
April 2021
Search Contact
Search Contact
Pros
The various features available and the reliable support are what make this software stand out for me.
Cons
It's frustrating that when searching for a contact, only activities show up, not the contact itself. I wish the search function would directly display contacts, making it more efficient than navigating through the sidebar.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Jennifer
Legal Services, 11-50 employees
More than a year
April 2021
Down all day yesterday
Down all day yesterday
Pros
Billing functionality seems a bit restrictive; it does not always let me submit answers the way I want.
Cons
The quality of my experience has been significantly diminished due to the lack of satisfactory customer support and the glaring absence of assistance with merge forms, both of which have contributed to a less than optimal user experience.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Anne
Law Practice, 11-50 employees
More than a year
April 2021
intuitive, but sometimes glitchy
intuitive, but sometimes glitchy
Pros
Once everything is set up, I find it pretty easy to use.
Cons
The platform's speed is inconsistent, sometimes frustratingly slow, especially when dealing with a large number of invoices.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Kathleen
Law Practice, 1-10 employees
More than a year
April 2021
Ease of Use
Ease of Use
Pros
Using this software has been a smooth experience for me, and I've found that guiding others in its usage has also been remarkably smooth, presenting no significant challenges.
Cons
I'd appreciate the ability to report monthly and quarterly time separately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Cindy
Legal Services, 1-10 employees
More than a year
April 2021
Melissa Fisher
Melissa Fisher
Pros
The ability to access this software from anywhere is fantastic. As someone who works on the road occasionally, receiving notifications on my phone helps me stay on top of things.
Cons
It is inconvenient that you can't search within Matter Documents for specific documents. I wish I could search within a matter's documents directly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melissa
Legal Services, 1-10 employees
More than a year
April 2021
Perfect for the Sole Practioner
Perfect for the Sole Practioner
Pros
Tracking time can be a hassle for attorneys, but I love how I can save my work and resume the timer later. The client portal is a hit with my clients, though they often forget their login details. Billing and payments are seamless, and the reporting feature is user-friendly.
Cons
The absence of an integrated email component that connects the calendar with email is a drawback. Also, the new text feature seems prohibitively expensive for solo practitioners. Exploring Rocket Matter's full potential would require hours of tutorials, especially regarding document preparation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Catherine
Law Practice, 1-10 employees
More than a year
April 2021
Reliably Company/Service
Reliably Company/Service
Pros
I appreciate that it's user-friendly and comes at a minimal cost.
Cons
Integration of conflict checking and text messaging within the platform instead of as add-on services would be more convenient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Selena
Legal Services, 1-10 employees
More than a year
April 2021
Easy to use, great functionality
Easy to use, great functionality
Pros
I heavily rely on the timing feature, which makes it easy to track my work. It's smooth to use and correct any errors.
Cons
With numerous matters, it's challenging to sift through and select the correct one. It would be helpful to have the option to delete or organize matters once they're completed.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kassandra
Law Practice, 11-50 employees
Less than a year
April 2021
Really useful
Really useful
Pros
It's intuitive and does not require much technical know-how, which makes it easy for me to navigate.
Cons
It's frustrating that some features, like trust accounts showing on invoices when not relevant, can't be deactivated easily. They should be optional when requisitioning an invoice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Law Practice, 1-10 employees
More than a year
April 2021
Dated Product, clunky interface.
Dated Product, clunky interface.
Pros
While Rocket Matter was a good value initially, it's now lagging behind other software options.
Cons
Despite initial praise for being modern, Rocket Matter feels outdated and lacks updates. The platform seems stagnant, with improvements seemingly limited to releasing APIs. Integrations like Fujitsu ScanSnap and mobile apps are poorly executed. Suggestions for improvement on Receptive aren't being adequately reviewed or implemented.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
4
James
Law Practice, 1-10 employees
More than a year
April 2021
Overall Solid
Overall Solid
Pros
The software is mostly intuitive and I can easily find what I need.
Cons
Retrieving old invoices from previous months and recreating them on demand for clients can sometimes be challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Samuele
Law Practice, 11-50 employees
More than a year
April 2021
Rocket Matter
Rocket Matter
Pros
Having used this software for several years, I find it packed with great features and easy for both myself and my staff to use. Inputting data is also unproblematic, and the dashboard is not cluttered like some competitors'. Document creation is seamless.
Cons
The platform needs updating, particularly the Client Portal which has had issues. It would be convenient to text clients directly from the software and send documents for signing within the app.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
7
Brent
Legal Services, 1-10 employees
More than a year
April 2021
Generic software
Generic software
Pros
Moving between different tasks and projects within the software interface is relatively uncomplicated, requiring minimal effort and allowing for smooth transitions between various activities and engagements.
Cons
The task list functionality is lacking. Returning to the dashboard resets the task list to the beginning, making it cumbersome to navigate, especially in a busy office where task lists are crucial.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Michelle
Legal Services, 1-10 employees
More than a year
April 2021
Excellent Billing Software
Excellent Billing Software
Pros
It is incredibly easy to use and bill with this product.
Cons
The mobile app is cumbersome and frequently requires logging in, which is frustrating considering the multitude of passwords to remember. It's not user-friendly in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Law Practice, 1-10 employees
More than a year
April 2021
Filters
Sort by:
It's very good
It's very good
Pros
This software is very good and allows me to quickly evolve my law firm.
Cons
Nothing negative. Using Rocket Matter helps me a lot in scaling my business management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raymond
Retail, 11-50 employees
Less than a year
October 2023
Limited capabilities when it comes to billing and reporting; no flexibility or customization.
Limited capabilities when it comes to billing and reporting; no flexibility or customization.
Pros
I really don't like anything about Rocket Matter.
Cons
I find it frustrating that I can't change dates or easily convert e-bills to Word format. The reporting limitations and oddly named reports make it feel amateurish.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Deborah
Legal Services, 1-10 employees
More than a year
April 2023
Decent Workflow Management for Small Legal Practices
Decent Workflow Management for Small Legal Practices
Pros
Allows us to file quick references, see client histories/billing, and connect with attorneys via a secure communication channel.
Cons
None worth mentioning.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Arizona H. G
Ralston Core Advocates, IL, 1-10 employees
February 2023
Industry-Best Law Firm Software; Need More Integrations!
Industry-Best Law Firm Software; Need More Integrations!
Pros
If you’re looking to automate your legal practice and make just about every – daily – workflow concern more efficient, this is the software for the job. The best part about the service is that it allows you to focus squarely on interacting with your clients and analyzing case data to figure out helpful, courtroom, trends.
Cons
Sometimes, I’ve had the system suddenly freeze up when burdened with a lot of our young lawyers working on it simultaneously. The issue revolves around moments, but it would be nice not to have to face it every once in a while!
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Jordan H. Ramsey
Ramsey & Sons Litigation Services, WA, 1-10 employees
January 2023
Plan and organize your tasks efficiently
Plan and organize your tasks efficiently
Pros
Their clean and organized user interface that allows me to find different options quickly and clearly. I can create highly accurate and comprehensive reports, efficiently track both the hours I invest in different tasks, and monitor the time spent on various actions.
Cons
I've noticed that for huge organizations, Rocket Matter might lack some functionalities and reporting capabilities.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6
Fernando Mantas
Computer Software, 51-100 employees
November 2022
Super Helpful
Super Helpful
Pros
The thing I like most about Rocket is the people who help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you, Rocket Gurus and Wizards!
Cons
I have learned that to fully utilize Rocket, patience is key. With its high level of customization, it takes time to unlock its full potential. So, I advise others to stay patient and curious!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Law Practice, 1-10 employees
More than a year
June 2022
Ease of use
Ease of use
Pros
It makes it easy for me to find contacts, calendaring, and billing information, having it all in one spot.
Cons
I've found the mobile app confusing when entering time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joan
Law Practice, 1-10 employees
More than a year
March 2022
Quick recommendation
Quick recommendation
Pros
Rocket matter is amazing and the rest of the staff were exceptionally helpful to me.
Cons
I am still learning the system and not ready to provide feedback yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Financial Services, 1-10 employees
Less than 6 months
September 2021
Great
Great
Pros
It was very professional and resolved my problem. He stayed on the line with me to make sure I was able to effect all of the billing rate changes I needed to.
Cons
I don't have any feedback to offer at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
bonnie
Law Practice, 1-10 employees
More than a year
August 2021
It is Amazing
It is Amazing
Pros
Great customer care support. Kudos to their team!
Cons
It's disheartening to learn that it was not granted a salary increase, a circumstance that fails to meet expectations and may evoke feelings of dissatisfaction or frustration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Austin
Law Practice, 1-10 employees
Less than 6 months
July 2021
Rocket Matter Review
Rocket Matter Review
Pros
I like the ease of the overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark up a Prebill. Rocket Matter made it so that I have to do less than three steps to generate bills, saving me a ton of time.
Cons
It is inconvenient not being able to write checks directly from Rocket Matter and having to invest in QuickBooks separately.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kareem
Information Technology and Services, 1-10 employees
More than a year
May 2021
Poor performing software. Poor customer support!!
Poor performing software. Poor customer support!!
Pros
The software is user-friendly and easy for me to navigate.
Cons
We've experienced constant issues with slow service and poor integration with QuickBooks. The reports are limited, and there were serious issues with Ad In integration with Microsoft Products. After a frustrating month with unresponsive customer service, we've decided to switch platforms. Despite its initial appeal, Rocket Matter turned out to be inefficient, clunky, and lacking in robustness.
Ease of use
10
Value for money
2
Customer Support
6
Functionality
4
Anonymous
Not Specified, 1-10 employees
More than a year
May 2021
Good program
Good program
Pros
Once I got familiar with the system, it became a useful program. I only use it to log my time.
Cons
There are still a few minor aspects of the program that need attention. It becomes less intuitive once you move beyond the basics.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Edwin
Law Practice, 1-10 employees
More than a year
April 2021
Review
Review
Pros
It is user-friendly and reasonably priced for me.
Cons
The color scheme is too muted and lacks sufficient contrast.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Damon
Law Practice, 1-10 employees
More than a year
April 2021
Wonderful and Intuitive
Wonderful and Intuitive
Pros
I find Rocket Matter to be remarkably intuitive and exceptionally easy to use, making it a highly accessible and user-friendly tool for my daily tasks.
Cons
I'd appreciate a timer that stays visible on the screen regardless of what I'm doing on my computer. Also, having AI suggest billable activities based on document or email usage would be helpful.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Juliana
Law Practice, 11-50 employees
Less than a year
April 2021
Rocket Review
Rocket Review
Pros
It appears to be quite simple and uncomplicated for me to maintain accurate client billing records and efficiently document payments received.
Cons
It's tedious to search for documents uploaded into client files. It would be great to have a dashboard search feature to alleviate this issue.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
melissa
Law Practice, 1-10 employees
Less than 6 months
April 2021
Not just for Mac Users
Not just for Mac Users
Pros
Many years ago, Rocket Matter was brought to my attention as a billing, time management, and accounting tool for Mac users. Since then, it has grown and outgrown its reputation as a Mac program while not losing its utility for Mac users. My assistant uses a PC running Windows, and my accountant works on Linux, yet we all communicate flawlessly. I spend 80 percent of my work time on my iPad Pro and the remainder on a MacBook Pro. The RM app, which works with my iPad and iPhone, enables me to log time from anywhere.
Cons
I regularly offer suggestions to Rocket Matter and its features, and I'm pleased that they listen to their clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
G Stock
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Review
Rocket Matter Review
Pros
As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part, it is a quick and easy way for me to enter time during the workday.
Cons
The system can be sluggish at times, especially when entering time for multiple accounts in succession.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Joanna
Legal Services, 1-10 employees
More than a year
April 2021
Adequate but not spectacular. Could use more flexibility.
Adequate but not spectacular. Could use more flexibility.
Pros
It is convenient for me to check billing on individual matters to make sure projects are staying on budget.
Cons
The dashboard customization options are limited. I'd prefer more flexibility to tailor it to my firm's needs, especially regarding running timers.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Jason
Law Practice, 1-10 employees
More than a year
April 2021
Quality Software, Frequent Freezes
Quality Software, Frequent Freezes
Pros
I like the ease of billing clients. I can do it from anywhere.
Cons
The frequent freezing is disruptive to my workflow.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
10
Mallory
Law Practice, 1-10 employees
More than a year
April 2021
Comprehensive practice management, friendly interface, great technical support
Comprehensive practice management, friendly interface, great technical support
Pros
I enjoy the convenience of practice management software generally -- consolidating bookkeeping, CRM, calendar, and more under one software roof.
Cons
I have no complaints, Rocket Matter has been entirely positive for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Rocks
Rocket Matter Rocks
Pros
It's so easy for me to use! I'm in the process of transferring over my merchant services to Rocket Matter, which will make billing even easier! I also enjoy the webinars very much.
Cons
Integrating Rocket Matter was not challenging. I'll provide feedback on the merchant services once they're up and running.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracey
Legal Services, 1-10 employees
More than a year
April 2021
Law Clerk
Law Clerk
Pros
I find the calendar function, the messages function, and the billing function of Rocket Matter to be the most useful. I use them every day.
Cons
While I do use the mobile app to access the calendar, I wish it were more sophisticated and modernized.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6
Ryan
Law Practice, 1-10 employees
More than a year
April 2021
Excellent
Excellent
Pros
It is easy for me to maneuver. I love that all the information can be found under the client matter. Billing is easy for me.
Cons
It would be more convenient if the task menu could display all tasks at once without needing to switch modes every time I enter or exit the page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichol
Legal Services, 11-50 employees
More than a year
April 2021
Rocket Matter is the best way to go!
Rocket Matter is the best way to go!
Pros
Rocket Matter is easy for me to use and is a great software for attorneys and paralegals!
Cons
I find all the features of Rocket Matter really easy to use, and I appreciate that they are always improving.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriela
Legal Services, 1-10 employees
More than a year
April 2021
Excellent file management software
Excellent file management software
Pros
Rocket Matter helps our small firm stay organized and work efficiently.
Cons
The calendaring system is not as user-friendly for a high-volume criminal law practice, but we've found workarounds.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Julie
Law Practice, 1-10 employees
Less than a year
April 2021
Rocket Matter makes it easy
Rocket Matter makes it easy
Pros
The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.
Cons
It would be helpful to have an easier way to "mass-close" cases once they're completed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Law Practice, 1-10 employees
More than a year
April 2021
Several Great Tools in One
Several Great Tools in One
Pros
Managing client information, integrating Google Calendar and Gmail, timekeeping, and billing are all part of my routine.
Cons
When preparing pleadings, I rely on Google Docs and wish Rocket Matter could integrate this aspect. Integrating it would significantly boost my satisfaction with the platform!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Tracy
Law Practice, 1-10 employees
More than a year
April 2021
Rocket Matter Review
Rocket Matter Review
Pros
Recording time spent on tasks is effortless, and the organization and oversight of my schedule through calendar management pose no significant difficulty, making the process seamless and intuitive.
Cons
Sometimes, especially when setting up new matters, it can be glitchy. We've encountered issues with the calendaring function too, where matters we've calendared suddenly disappear.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Tiffany
Legal Services, 1-10 employees
More than a year
April 2021
Great program
Great program
Pros
I find it flawless how I can effortlessly enter billing details and keep track of calendar events.
Cons
It can be frustrating when the system consistently defaults to the current date instead of retaining the previously selected date when inputting time for past dates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joan
Law Practice, 11-50 employees
More than a year
April 2021
Pelts, McMullan, Edgington & Morgan a secretaries review.
Pelts, McMullan, Edgington & Morgan a secretaries review.
Pros
There's alot of features, but what stands out for me are the time-saving tools. The dashboard, recurring billing, and email payment links are lifesavers. Plus, document merging has significantly streamlined my tasks.
Cons
The Related Contacts feature has been incredibly helpful, but I wish we could choose whether to link their invoices. It gets confusing when clients owe for different things and the amounts get mixed up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kammy
Law Practice, 1-10 employees
More than a year
April 2021
Legal Billing Software made easy
Legal Billing Software made easy
Pros
Adding billing details, clients, accessing case information, and creating invoices are all simple tasks for me.
Cons
It would be great if Rocket Matter's document merge software could create templates to start with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Law Practice, 1-10 employees
More than a year
April 2021
Solid Practice Management Software
Solid Practice Management Software
Pros
I really appreciate the seamless integration of billing and client management.
Cons
No cons. I appreciate how well-organized the Matter Documents are.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Felecia
Law Practice, 1-10 employees
More than a year
April 2021
Works for me
Works for me
Pros
It helps me keep my records tidy. I mainly rely on the timekeeping and expense features.
Cons
Personally, I only use the timekeeping feature; I can't comment on other aspects of the application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Theresa
Law Practice, 1-10 employees
More than a year
April 2021
Freezes and gets slowed down often
Freezes and gets slowed down often
Pros
If I accidentally close Rocket Matter, I don't lose track of time; the timer continues running when I reopen it promptly.
Cons
Finding files can be tedious because there are no name suggestions. Sometimes, even with the correct name, files aren't found, and I have to use another person's name linked to the file to locate it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Robert
Law Practice, 1-10 employees
More than a year
April 2021
Easy to use and full of features
Easy to use and full of features
Pros
This software is very easy to use. The customer service is excellent and responsive, and considering its capabilities, the pricing is reasonable.
Cons
Rocket Matter has numerous integrations, but most require separate subscriptions, adding to the overall cost. From my research, this seems to be the case with most practice management software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Aaron
Legal Services, 1-10 employees
More than a year
April 2021
Search Contact
Search Contact
Pros
The various features available and the reliable support are what make this software stand out for me.
Cons
It's frustrating that when searching for a contact, only activities show up, not the contact itself. I wish the search function would directly display contacts, making it more efficient than navigating through the sidebar.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Jennifer
Legal Services, 11-50 employees
More than a year
April 2021
Down all day yesterday
Down all day yesterday
Pros
Billing functionality seems a bit restrictive; it does not always let me submit answers the way I want.
Cons
The quality of my experience has been significantly diminished due to the lack of satisfactory customer support and the glaring absence of assistance with merge forms, both of which have contributed to a less than optimal user experience.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Anne
Law Practice, 11-50 employees
More than a year
April 2021
intuitive, but sometimes glitchy
intuitive, but sometimes glitchy
Pros
Once everything is set up, I find it pretty easy to use.
Cons
The platform's speed is inconsistent, sometimes frustratingly slow, especially when dealing with a large number of invoices.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Kathleen
Law Practice, 1-10 employees
More than a year
April 2021
Ease of Use
Ease of Use
Pros
Using this software has been a smooth experience for me, and I've found that guiding others in its usage has also been remarkably smooth, presenting no significant challenges.
Cons
I'd appreciate the ability to report monthly and quarterly time separately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Cindy
Legal Services, 1-10 employees
More than a year
April 2021
Melissa Fisher
Melissa Fisher
Pros
The ability to access this software from anywhere is fantastic. As someone who works on the road occasionally, receiving notifications on my phone helps me stay on top of things.
Cons
It is inconvenient that you can't search within Matter Documents for specific documents. I wish I could search within a matter's documents directly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melissa
Legal Services, 1-10 employees
More than a year
April 2021
Perfect for the Sole Practioner
Perfect for the Sole Practioner
Pros
Tracking time can be a hassle for attorneys, but I love how I can save my work and resume the timer later. The client portal is a hit with my clients, though they often forget their login details. Billing and payments are seamless, and the reporting feature is user-friendly.
Cons
The absence of an integrated email component that connects the calendar with email is a drawback. Also, the new text feature seems prohibitively expensive for solo practitioners. Exploring Rocket Matter's full potential would require hours of tutorials, especially regarding document preparation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Catherine
Law Practice, 1-10 employees
More than a year
April 2021
Reliably Company/Service
Reliably Company/Service
Pros
I appreciate that it's user-friendly and comes at a minimal cost.
Cons
Integration of conflict checking and text messaging within the platform instead of as add-on services would be more convenient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Selena
Legal Services, 1-10 employees
More than a year
April 2021
Easy to use, great functionality
Easy to use, great functionality
Pros
I heavily rely on the timing feature, which makes it easy to track my work. It's smooth to use and correct any errors.
Cons
With numerous matters, it's challenging to sift through and select the correct one. It would be helpful to have the option to delete or organize matters once they're completed.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kassandra
Law Practice, 11-50 employees
Less than a year
April 2021
Really useful
Really useful
Pros
It's intuitive and does not require much technical know-how, which makes it easy for me to navigate.
Cons
It's frustrating that some features, like trust accounts showing on invoices when not relevant, can't be deactivated easily. They should be optional when requisitioning an invoice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Law Practice, 1-10 employees
More than a year
April 2021
Dated Product, clunky interface.
Dated Product, clunky interface.
Pros
While Rocket Matter was a good value initially, it's now lagging behind other software options.
Cons
Despite initial praise for being modern, Rocket Matter feels outdated and lacks updates. The platform seems stagnant, with improvements seemingly limited to releasing APIs. Integrations like Fujitsu ScanSnap and mobile apps are poorly executed. Suggestions for improvement on Receptive aren't being adequately reviewed or implemented.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
4
James
Law Practice, 1-10 employees
More than a year
April 2021
Overall Solid
Overall Solid
Pros
The software is mostly intuitive and I can easily find what I need.
Cons
Retrieving old invoices from previous months and recreating them on demand for clients can sometimes be challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Samuele
Law Practice, 11-50 employees
More than a year
April 2021
Rocket Matter
Rocket Matter
Pros
Having used this software for several years, I find it packed with great features and easy for both myself and my staff to use. Inputting data is also unproblematic, and the dashboard is not cluttered like some competitors'. Document creation is seamless.
Cons
The platform needs updating, particularly the Client Portal which has had issues. It would be convenient to text clients directly from the software and send documents for signing within the app.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
7
Brent
Legal Services, 1-10 employees
More than a year
April 2021
Generic software
Generic software
Pros
Moving between different tasks and projects within the software interface is relatively uncomplicated, requiring minimal effort and allowing for smooth transitions between various activities and engagements.
Cons
The task list functionality is lacking. Returning to the dashboard resets the task list to the beginning, making it cumbersome to navigate, especially in a busy office where task lists are crucial.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Michelle
Legal Services, 1-10 employees
More than a year
April 2021
Excellent Billing Software
Excellent Billing Software
Pros
It is incredibly easy to use and bill with this product.
Cons
The mobile app is cumbersome and frequently requires logging in, which is frustrating considering the multitude of passwords to remember. It's not user-friendly in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Law Practice, 1-10 employees
More than a year
April 2021