Rocket Matter Reviews

“It's very good

Pros

This software is very good and allows me to quickly evolve my law firm.

Cons

Nothing negative. Using Rocket Matter helps me a lot in scaling my business management.

“Limited capabilities when it comes to billing and reporting; no flexibility or customization.

Pros

I really don't like anything about Rocket Matter.

Cons

I find it frustrating that I can't change dates or easily convert e-bills to Word format. The reporting limitations and oddly named reports make it feel amateurish.

“Decent Workflow Management for Small Legal Practices

Pros

Allows us to file quick references, see client histories/billing, and connect with attorneys via a secure communication channel.

Cons

None worth mentioning.

“Industry-Best Law Firm Software; Need More Integrations!

Pros

If you’re looking to automate your legal practice and make just about every – daily – workflow concern more efficient, this is the software for the job. The best part about the service is that it allows you to focus squarely on interacting with your clients and analyzing case data to figure out helpful, courtroom, trends.

Cons

Sometimes, I’ve had the system suddenly freeze up when burdened with a lot of our young lawyers working on it simultaneously. The issue revolves around moments, but it would be nice not to have to face it every once in a while!

“Plan and organize your tasks efficiently

Pros

Their clean and organized user interface that allows me to find different options quickly and clearly. I can create highly accurate and comprehensive reports, efficiently track both the hours I invest in different tasks, and monitor the time spent on various actions.

Cons

I've noticed that for huge organizations, Rocket Matter might lack some functionalities and reporting capabilities.

“Super Helpful

Pros

The thing I like most about Rocket is the people who help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you, Rocket Gurus and Wizards!

Cons

I have learned that to fully utilize Rocket, patience is key. With its high level of customization, it takes time to unlock its full potential. So, I advise others to stay patient and curious!

“Ease of use

Pros

It makes it easy for me to find contacts, calendaring, and billing information, having it all in one spot.

Cons

I've found the mobile app confusing when entering time.

“Quick recommendation

Pros

Rocket matter is amazing and the rest of the staff were exceptionally helpful to me.

Cons

I am still learning the system and not ready to provide feedback yet.

“Great

Pros

It was very professional and resolved my problem. He stayed on the line with me to make sure I was able to effect all of the billing rate changes I needed to.

Cons

I don't have any feedback to offer at the moment.

“It is Amazing

Pros

Great customer care support. Kudos to their team!

Cons

It's disheartening to learn that it was not granted a salary increase, a circumstance that fails to meet expectations and may evoke feelings of dissatisfaction or frustration.

“Rocket Matter Review

Pros

I like the ease of the overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark up a Prebill. Rocket Matter made it so that I have to do less than three steps to generate bills, saving me a ton of time.

Cons

It is inconvenient not being able to write checks directly from Rocket Matter and having to invest in QuickBooks separately.

“Poor performing software. Poor customer support!!

Pros

The software is user-friendly and easy for me to navigate.

Cons

We've experienced constant issues with slow service and poor integration with QuickBooks. The reports are limited, and there were serious issues with Ad In integration with Microsoft Products. After a frustrating month with unresponsive customer service, we've decided to switch platforms. Despite its initial appeal, Rocket Matter turned out to be inefficient, clunky, and lacking in robustness.

“Good program

Pros

Once I got familiar with the system, it became a useful program. I only use it to log my time.

Cons

There are still a few minor aspects of the program that need attention. It becomes less intuitive once you move beyond the basics.

“Review

Pros

It is user-friendly and reasonably priced for me.

Cons

The color scheme is too muted and lacks sufficient contrast.

“Wonderful and Intuitive

Pros

I find Rocket Matter to be remarkably intuitive and exceptionally easy to use, making it a highly accessible and user-friendly tool for my daily tasks.

Cons

I'd appreciate a timer that stays visible on the screen regardless of what I'm doing on my computer. Also, having AI suggest billable activities based on document or email usage would be helpful.

“Rocket Review

Pros

It appears to be quite simple and uncomplicated for me to maintain accurate client billing records and efficiently document payments received.

Cons

It's tedious to search for documents uploaded into client files. It would be great to have a dashboard search feature to alleviate this issue.

“Not just for Mac Users

Pros

Many years ago, Rocket Matter was brought to my attention as a billing, time management, and accounting tool for Mac users. Since then, it has grown and outgrown its reputation as a Mac program while not losing its utility for Mac users. My assistant uses a PC running Windows, and my accountant works on Linux, yet we all communicate flawlessly. I spend 80 percent of my work time on my iPad Pro and the remainder on a MacBook Pro. The RM app, which works with my iPad and iPhone, enables me to log time from anywhere.

Cons

I regularly offer suggestions to Rocket Matter and its features, and I'm pleased that they listen to their clients.

“Rocket Matter Review

Pros

As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part, it is a quick and easy way for me to enter time during the workday.

Cons

The system can be sluggish at times, especially when entering time for multiple accounts in succession.

“Adequate but not spectacular. Could use more flexibility.

Pros

It is convenient for me to check billing on individual matters to make sure projects are staying on budget.

Cons

The dashboard customization options are limited. I'd prefer more flexibility to tailor it to my firm's needs, especially regarding running timers.

“Quality Software, Frequent Freezes

Pros

I like the ease of billing clients. I can do it from anywhere.

Cons

The frequent freezing is disruptive to my workflow.

“Comprehensive practice management, friendly interface, great technical support

Pros

I enjoy the convenience of practice management software generally -- consolidating bookkeeping, CRM, calendar, and more under one software roof.

Cons

I have no complaints, Rocket Matter has been entirely positive for me.

“Rocket Matter Rocks

Pros

It's so easy for me to use! I'm in the process of transferring over my merchant services to Rocket Matter, which will make billing even easier! I also enjoy the webinars very much.

Cons

Integrating Rocket Matter was not challenging. I'll provide feedback on the merchant services once they're up and running.

“Law Clerk

Pros

I find the calendar function, the messages function, and the billing function of Rocket Matter to be the most useful. I use them every day.

Cons

While I do use the mobile app to access the calendar, I wish it were more sophisticated and modernized.

“Excellent

Pros

It is easy for me to maneuver. I love that all the information can be found under the client matter. Billing is easy for me.

Cons

It would be more convenient if the task menu could display all tasks at once without needing to switch modes every time I enter or exit the page.

“Rocket Matter is the best way to go!

Pros

Rocket Matter is easy for me to use and is a great software for attorneys and paralegals!

Cons

I find all the features of Rocket Matter really easy to use, and I appreciate that they are always improving.

“Excellent file management software

Pros

Rocket Matter helps our small firm stay organized and work efficiently.

Cons

The calendaring system is not as user-friendly for a high-volume criminal law practice, but we've found workarounds.

“Rocket Matter makes it easy

Pros

The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.

Cons

It would be helpful to have an easier way to "mass-close" cases once they're completed.

“Several Great Tools in One

Pros

Managing client information, integrating Google Calendar and Gmail, timekeeping, and billing are all part of my routine.

Cons

When preparing pleadings, I rely on Google Docs and wish Rocket Matter could integrate this aspect. Integrating it would significantly boost my satisfaction with the platform!

“Rocket Matter Review

Pros

Recording time spent on tasks is effortless, and the organization and oversight of my schedule through calendar management pose no significant difficulty, making the process seamless and intuitive.

Cons

Sometimes, especially when setting up new matters, it can be glitchy. We've encountered issues with the calendaring function too, where matters we've calendared suddenly disappear.

“Great program

Pros

I find it flawless how I can effortlessly enter billing details and keep track of calendar events.

Cons

It can be frustrating when the system consistently defaults to the current date instead of retaining the previously selected date when inputting time for past dates.

“Pelts, McMullan, Edgington & Morgan a secretaries review.

Pros

There's alot of features, but what stands out for me are the time-saving tools. The dashboard, recurring billing, and email payment links are lifesavers. Plus, document merging has significantly streamlined my tasks.

Cons

The Related Contacts feature has been incredibly helpful, but I wish we could choose whether to link their invoices. It gets confusing when clients owe for different things and the amounts get mixed up.

“Legal Billing Software made easy

Pros

Adding billing details, clients, accessing case information, and creating invoices are all simple tasks for me.

Cons

It would be great if Rocket Matter's document merge software could create templates to start with.

“Solid Practice Management Software

Pros

I really appreciate the seamless integration of billing and client management.

Cons

No cons. I appreciate how well-organized the Matter Documents are.

“Works for me

Pros

It helps me keep my records tidy. I mainly rely on the timekeeping and expense features.

Cons

Personally, I only use the timekeeping feature; I can't comment on other aspects of the application.

“Freezes and gets slowed down often

Pros

If I accidentally close Rocket Matter, I don't lose track of time; the timer continues running when I reopen it promptly.

Cons

Finding files can be tedious because there are no name suggestions. Sometimes, even with the correct name, files aren't found, and I have to use another person's name linked to the file to locate it.

“Easy to use and full of features

Pros

This software is very easy to use. The customer service is excellent and responsive, and considering its capabilities, the pricing is reasonable.

Cons

Rocket Matter has numerous integrations, but most require separate subscriptions, adding to the overall cost. From my research, this seems to be the case with most practice management software.

“Search Contact

Pros

The various features available and the reliable support are what make this software stand out for me.

Cons

It's frustrating that when searching for a contact, only activities show up, not the contact itself. I wish the search function would directly display contacts, making it more efficient than navigating through the sidebar.

“Down all day yesterday

Pros

Billing functionality seems a bit restrictive; it does not always let me submit answers the way I want.

Cons

The quality of my experience has been significantly diminished due to the lack of satisfactory customer support and the glaring absence of assistance with merge forms, both of which have contributed to a less than optimal user experience.

“intuitive, but sometimes glitchy

Pros

Once everything is set up, I find it pretty easy to use.

Cons

The platform's speed is inconsistent, sometimes frustratingly slow, especially when dealing with a large number of invoices.

“Ease of Use

Pros

Using this software has been a smooth experience for me, and I've found that guiding others in its usage has also been remarkably smooth, presenting no significant challenges.

Cons

I'd appreciate the ability to report monthly and quarterly time separately.

“Melissa Fisher

Pros

The ability to access this software from anywhere is fantastic. As someone who works on the road occasionally, receiving notifications on my phone helps me stay on top of things.

Cons

It is inconvenient that you can't search within Matter Documents for specific documents. I wish I could search within a matter's documents directly.

“Perfect for the Sole Practioner

Pros

Tracking time can be a hassle for attorneys, but I love how I can save my work and resume the timer later. The client portal is a hit with my clients, though they often forget their login details. Billing and payments are seamless, and the reporting feature is user-friendly.

Cons

The absence of an integrated email component that connects the calendar with email is a drawback. Also, the new text feature seems prohibitively expensive for solo practitioners. Exploring Rocket Matter's full potential would require hours of tutorials, especially regarding document preparation.

“Reliably Company/Service

Pros

I appreciate that it's user-friendly and comes at a minimal cost.

Cons

Integration of conflict checking and text messaging within the platform instead of as add-on services would be more convenient.

“Easy to use, great functionality

Pros

I heavily rely on the timing feature, which makes it easy to track my work. It's smooth to use and correct any errors.

Cons

With numerous matters, it's challenging to sift through and select the correct one. It would be helpful to have the option to delete or organize matters once they're completed.

“Really useful

Pros

It's intuitive and does not require much technical know-how, which makes it easy for me to navigate.

Cons

It's frustrating that some features, like trust accounts showing on invoices when not relevant, can't be deactivated easily. They should be optional when requisitioning an invoice.

“Dated Product, clunky interface.

Pros

While Rocket Matter was a good value initially, it's now lagging behind other software options.

Cons

Despite initial praise for being modern, Rocket Matter feels outdated and lacks updates. The platform seems stagnant, with improvements seemingly limited to releasing APIs. Integrations like Fujitsu ScanSnap and mobile apps are poorly executed. Suggestions for improvement on Receptive aren't being adequately reviewed or implemented.

“Overall Solid

Pros

The software is mostly intuitive and I can easily find what I need.

Cons

Retrieving old invoices from previous months and recreating them on demand for clients can sometimes be challenging.

“Rocket Matter

Pros

Having used this software for several years, I find it packed with great features and easy for both myself and my staff to use. Inputting data is also unproblematic, and the dashboard is not cluttered like some competitors'. Document creation is seamless.

Cons

The platform needs updating, particularly the Client Portal which has had issues. It would be convenient to text clients directly from the software and send documents for signing within the app.

“Generic software

Pros

Moving between different tasks and projects within the software interface is relatively uncomplicated, requiring minimal effort and allowing for smooth transitions between various activities and engagements.

Cons

The task list functionality is lacking. Returning to the dashboard resets the task list to the beginning, making it cumbersome to navigate, especially in a busy office where task lists are crucial.

“Excellent Billing Software

Pros

It is incredibly easy to use and bill with this product.

Cons

The mobile app is cumbersome and frequently requires logging in, which is frustrating considering the multitude of passwords to remember. It's not user-friendly in my experience.