Scoro Reviews

“Old, outdated and hard to navigate

Pros

At least conceptually Scoro offered a broad set of time-tracking and resource-management capabilities suitable for junior staff and teams along with reporting tools aimed at management.

Cons

The software feels really old and outdated. The interface looks like it's from the late 90s and I found it very confusing to navigate. In my management role, I used this software and even though it offers many reporting features, I struggled to create and customize the specific reports I needed.

“True one-stop solution for all needs

Pros

This has become a true one-stop solution covering business development, sales, project management/operations and our financial/invoicing needs so we no longer juggle a bunch of separate, often unconnected apps. The interface is also user friendly, the workflows are easy to follow and it is simple to build reports and dashboards. Because of this I have a real-time view of both current results and projected performance, allowing us to make informed decisions based on accurate, up to date data.

Cons

I'll admit it's on the costly side but I keep thinking that you often get what you pay for. And with this one we receive a wide range of powerful features and dependable performance that justify the investment.

“Most comprehensive and user-friendly platform

Pros

Scoro is the most comprehensive tool of its kind on the market. Compared to Synergist, Traffic Live and Paprika it is the most user friendly platform I have used. Plus the insights we gain from tool are incredibly useful and because of them, I can make adjustments and shift priorities based on real data instead of relying on gut instinct.

Cons

Some simple improvements would greatly enhance the user experience. For example I'd love the ability to collapse rows into header groups for very large quotes and a quick toggle to exclude certain costs from the total with a single click so they can be marked as optional, like in Synergist. The Gantt chart feels quite inflexible too it's built mainly for resourcing and does not offer a polished, client-facing view and I also can't export it as a PDF which would be really helpful.

“User-friendly, connected, all-in-one system

Pros

I really like how user-friendly and simple the interface is as I can find my way around without confusion. Plus the way the different sections are connected means I can smoothly move from one area to another without backtracking. For example I can jump from creating a quotation to assigning tasks, managing resource allocations, overseeing project workflows, handling invoicing and tracking finances all within the same system without friction. Plus it is easy for me to add or remove team members, maintain our data security and make on the fly customizations as needs change.

Cons

While I like the frequent updates and continual improvements sometimes it feels overwhelming to keep up with all the new features rolling out.

“Great service, team acts on feedback

Pros

Well I have had great interactions with Scoro's customer service and they genuinely act on feedback which makes it so useful that everything is consolidated into one program.

Cons

It can sometimes take a while for requested changes to be implemented after I provide feedback yet that's not a problem for me since I trust the team will consider and act on my suggestions.

“dependable and offers outstanding support

Pros

Scoro software is user friendly and very dependable and I like how neatly everything is arranged. Customer support has been outstanding as well. Plus updates come frequently and they communicate outages clearly and promptly.

Cons

The various role types in the application were somewhat confusing for me. As the role titles could be written more clearly and include extra details so I can match the correct permissions to the right people.

“clear interface but no admin rights

Pros

I rely on its task and time management features as they let me run our studio in a proper manner. Also one thing I really like is that we can generate tasks straight from our quotes which saves me time and keeps things organized.

Cons

Honestly the recent addition called Time Distribution by Roles ends up feeling more like an obstacle than a useful tool and I would much prefer to have my Time entries visible immediately without that extra step.

“saves from work overload

Pros

Using Scoro has made it much easier for me to prevent my team from becoming overloaded, be realistic about available resources and set priorities and communicate more effectively.

Cons

The calendar layout could definitely be improved. Also while it is largely a positive still its wide range of features and detailed configurations can be overwhelming for some users including myself who may struggle to get started.

“easy to pull reports with new ai

Pros

There are multiple ways to review projects and with the new AI, I find it really easy to pull what I need without having to go through the trial and error of filters.

Cons

I am dealing with customization and review time issues. As we are struggling to review 200 jobs and see the latest actions all from one page. I believe adding a simple column to the project page would solve it but for now we're stuck using a less than-ideal workaround and things are getting missed.

“invoicing works well, support helpful

Pros

Scoro's invoicing works well and connects smoothly with our projects. Also everything is stored in one place and linked to the related project including task tracking, workflows and payment records. Moreover their customer support always gives detailed and helpful answers.

Cons

Syncing can be a little hard and I regularly need help whenever we try to monitor particular items within the system which slows our setup.

“Impressed by project collaboration feature

Pros

I'm really impressed with the project collaboration feature. It includes an integrated system that genuinely helps streamline workflows. Plus it makes task management simple and has given me much more free time.

Cons

At the moment I do not have any real complaints about the software. But perhaps someday I'll discover something worth mentioning or reporting but right now that seems unlikely.

“i like that everything is centralized

Pros

I have been using Scoro for about a year and it has changed how our team works. What stands out most is having everything centralized such as project management, CRM, billing and reports all in one place, eliminating the need to switch between three or four different apps. This has made everyday life noticeably smoother. The dashboard is particularly useful as I can see a snapshot of every project and monitor progress without constantly chasing people for updates. Time tracking has been a lifesaver. We log hours directly into tasks and that data feeds into invoicing making billing far more accurate. It is also easier to see which projects are profitable. Reporting is powerfull too as there are many report types and you can customize what appears making it genuinely useful for decision-making and keeping clients informed. I also appreciate how customizable it is. We have built custom workflows and dashboards so Scoro adapts to our processes instead of forcing us to change how we work. Setup takes some effort but once running smoothly, it just works. Overall it has helped our team become more organized and present a more professional face to clients.

Cons

It does a lot well but it has downsides. The platform is packed with features which is powerful but can be overwhelming when you start. As it took us a long time to learn and we still only use about half of what's available. If you do not have time to dig in, the value for the cost becomes questionable. Speaking of cost, it is not cheap especially for advanced features or extra integrations with other tools. Some capabilities are locked behind higher-tier plans so we upgraded to access things we thought would be standard. Customization is great but you sometimes need a specialist to set things up which isn't ideal for teams without technical people. And the mobile app is okay for quick checks but does not allow full project work comfortably from a phone and there's no meaningful offline mode. So if you lose connection, you're stuck. In short it is a powerful solution but not the easiest or most affordable so you have to decide if it's the right fit for your team.

“easy to manage projects and workflow

Pros

Scoro makes it easy to manage projects, track time and organize my workflow in one place.

Cons

At first what I liked least about it was how overwhelming it all felt. So much functionality is crammed into the platform and it took me quite a while to work out where everything lived and how to use each feature effectively.

“Brings it all together in one platform

Pros

It brings together project management, time tracking, quoting, invoicing, resource planning and CRM into a single platform so I don't have to switch between multiple apps

Cons

For smaller teams, pricing is pretty high and it can be off putting when advanced features are locked behind higher tier plans.

“Relies on templates, tracking, integrations

Pros

I rely on Scoro's powerful task templates, real-time project tracking, customizable dashboards, built-in time tracking and smooth integrations. Also it is user friendly, helps me standardize workflows, boosts team collaboration and enhances our overall efficiency.

Cons

Getting everything configured at first felt time consuming because there are so many customization choices and several features require a learning curve before I could use them confidently.

“incredibly easy project management

Pros

Managing projects has become incredibly easy for me. Also I have noticed their customer support always responds quickly whenever I report an issue. They also roll out frequent updates to improve the platform even more.

Cons

Honestly it is tough for me to point out what I like least because I have not come across any negative experiences and I hope they don't crop up anytime soon.

“simplifies quotes and projects, organized

Pros

We use it to simplify how we manage quotes and projects and it really helps me keep everything organized even when I'm not in the office.

Cons

I don't find it to be a big problem but support replies sometimes take a while to come through. Other than that everything works really well.

“Keeps me focused, collaboration organized

Pros

Using it keeps me focused and makes collaboration with my team a lot more organized. Also I am able to pull up my colleagues calendars quickly which helps me plan things much better.

Cons

Right now I have no cons to share. I just know there are probably many features I haven't explored yet and still need to learn how to use properly.

“Powerful, clean calendar hub

Pros

What really makes Scoro stand out to me is its powerful, clean calendar. Also it is more than just a meeting log as it's a central hub where I can instantly check my teammates schedules, see which rooms are free and track all project timelines in one consolidated view. Because this scheduling and resource information is combined in a single, user friendly interface, my daily planning has become much more efficient. Moreover it greatly reduces back and forth communication and everyone on the team always knows who is doing what and when. As a result, I have seen a real improvement in our coordination and resource management.

Cons

Even though it has a lot going for it, I have noticed the task creation process could be improved. Using the dedicated task feature often feels more complicated than simply adding tasks directly to the calendar. The extra steps and fields slow me down especially during busy times when I need to create or adjust multiple tasks quickly. Though it is not a dealbreaker but if they refined and streamlined that functionality, it would make the overall user experience smoother and help us keep up when the workload increases.

“Outstanding simplicity and design

Pros

The system's simplicity, its design and the overall logic behind it is outstanding. Plus it pulls together every tool an agency requires into a single, comprehensive solution.

Cons

I do notice the Outlook integration is not completely flawless. Even so the benefits we gain from the calendar synchronization far outweigh this minor hiccup by a wide margin.

“easily the best for time and quotes

Pros

I have tried many platforms and Scoro is easily the best I've used for combining time tracking, quoting and project resourcing into a single workflow. And because it syncs with my Google Calendar, I do not have to duplicate work blocks and the ability to bulk back-mark entries lets me catch up on timesheets even when I am overwhelmed. Creating quotes in it is easy too and the dashboards give me a clear picture of where my team and I are over or under investing time, plus useful KPIs like win rate and invoiced to quoted ratios. My colleagues pick it up quickly and it's easy to tailor to each person's role making it flexible enough to act as our team's one-stop solution. After using other finance and time-tracking tools, I genuinely think it is the best I've come across. The quote builder is intuitive and makes it easy to draft, tweak and close deals.

Cons

The customer support is not always as helpful or prompt as I'd expect but that has not been a big issue for me because the product itself works extremely well and I rarely need to reach out for help.

“Poor support

Pros

This tool is very powerful giving me deep visibility not just into individual projects but more importantly into overall agency-level performance.

Cons

To be frank I have found their customer service to be absolutely poor. They essentially expect you to pay extra for any real support which is frustrating given that the tool is already pricier than many comparable platforms such as Productive.io, Bonsai and Workamajig so I assumed the support would be better. But it is not. I attempted twice to arrange a call with a Product Manager and both meetings were cancelled. When I reached out to support after that they went silent on me despite my follow-ups, leaving me feeling ignored and stranded.

“comprehensive solution with easy automation

Pros

Scoro is a comprehensive business-management solution that makes organizing projects and coordinating team work feel effortless through automation.

Cons

I have not come across any problems while using it yet as it has run smoothly for my needs so far.

“Helps manage sales and financial operations

Pros

The system helps our team effectively manage the company's sales and financial operations.

Cons

No cons to share as it is an ideal tool for our needs.

“customizable automations with strong tracking

Pros

What I like is that it lets me customize and automate workflows and the strong real-time tracking and reporting tools boost efficiency and help me make better decisions. Plus it is developed right in my home country.

Cons

It is quite pricey to buy. Learning to use the platform well can demand a lot of time and effort, particularly if you are not used to full-featured business management systems.

“complicated interface, time tracking is not good too

Pros

It is useful for setting up job structures and I believe it can really help a small agency start project workflows and manage finances from the beginning.

Cons

The interface is unnecessarily complicated and confusing. As it is a struggle to find specific jobs and time tracking feels like it was an afterthought. Unless I am just logging hours for a single project I am actively working on trying to put together a full weekly timesheet is difficult.

“Amazing Team

Pros

Scoro is good, user-friendly software with a great team. The team has been really professional, extremely helpful in every manner, and has always been a problem solver rather than a roadblock for us. Scoro deserves 10/10 on customer service.

Cons

There are a few glitches that need to be sorted out with Scoro, other than that its working fine for us.

“Satisfactory

Pros

The users feedback is appreciated that is great aspect about it.

Cons

None

“Good service

Pros

It provides the technical support through phone that is great aspect about it.

Cons

None

“Functional

Pros

Users are always updated on changes made to any details and can monitor the real time progress of each task.

Cons

The system often runs slow at times.

“Good market image

Pros

It has strong communication skills with third party vendors.

Cons

None

“Powerful software

Pros

The software has the ability to tell about the resources spent on each project by the employees.

Cons

Too small screens causes difficulty in comprehending information.

“Great Project Management Tool!

Pros

The onboarding process and assistance offered since weve started using Scoro has been fantastic. The team is also high cooperative and efficient.

Cons

I believe this is in the works, but creating Gantt Charting would be really beneficial.

“We like it!

Pros

Our data and status monitoring have improved since we switched to Scoro, and each team member may now personalize their own interface.

Cons

I dont like the inability to split quotation lines. Also, we have a number of clients for whom we provide a single quotation, but the lines are finished over time.

“Great Tool for project management!

Pros

Scoro makes project management simple. At the same time, I like that I can keep an eye on the general state of the firm. Scoro is also simple to operate. It was quite simple to integrate into our existing business model as well.

Cons

Scoro does not have any negative aspects.

“Great Functionality and Performance

Pros

Scoros strongest feature is its attention to detail. Smart e-mail is a fantastic feature that keeps crucial information out of the business mailbox. I also like that you can attach the e-mails to specific projects so you have all of the projects key pieces in one place.

Cons

The major issue right now is that there are no line numbers in the proposal, and there is no rapid answer for this price according to potential clients.

“User-friendly and easy to handle.

Pros

I use this application daily, it is really handy, easy to read, and comprehend for anyone.

Cons

The system is quite costly and has little value for money.

“Works like a charm!

Pros

I like that Scoro offers the ability to link all types of activities, contacts, projects, quotations, and bills. Its also incredibly adaptable and configurable to operate.

Cons

The offer section is a little difficult since you have to select a time period with Scoro.

“Average

Pros

I like that customer monitoring, project management, and billing are all part of one web platform.

Cons

I dont like that the report section is extremely limited and even with the help of customer support this report was impossible to come up with.

“WE LOVE SCORO!

Pros

It is, in my opinion, excellent value for money. I like that Scoro can simply keep track of projects and make notes about them, as well as alter budgets, add tasks, payments, and invoices to projects. We highly suggest this product.

Cons

The software is difficult to grasp, particularly when incorporating it into a corporation for the first time.

“Scoro Review

Pros

Scoro is intuitive and the app is excellent. The customer support is superb and gets the job done.

Cons

Non-essential information can occasionally disappear and then reappear due to periodic faults.

“Good Performance

Pros

The system aids in doing daily duties more quickly and efficiently. It also offers a better flow of information amongst all project members.

Cons

We have had some issues with the interface at the start but the support team resolved all our problems.

“Great usage

Pros

I like that the system offers many options and allows information sharing with coworkers, invoice generation, statistics, and, most importantly, all history in one location. We highly suggest this program.

Cons

No complaints.

“Loving scoro, so far!

Pros

Scoro keeps everything I need in one location and allows me to keep my team up to date on any tasks that need to be completed. Without it, I cant imagine my work. Reports are also detailed and easy to understand.

Cons

Because Scoro has so many features, some of them arent being updated as quickly as they should be.

“Reliable

Pros

It creates e-payments to facilitate the process. Businesses can increase their revenue and client satisfaction through efficient workflows.

Cons

It must speed up its functions.

“We use Scoro for project management and more!

Pros

I like that this tool offers something for everyone and can assist you in being more organized in a variety of ways. I find the simplicity of use and the possibility of having many currencies to be beneficial.

Cons

NA

“Review

Pros

It is a complete project management suite that combines all functions for teamwork, time tracking, sales, billing, and workflow automation.

Cons

Some of the features are not properly executed and are built to perform a specific function.

“Helpful

Pros

It has options to help users synchronize multiple calendars, dependent tasks , similar projects and view them on a single interface.

Cons

None

“Scoro is on top of its Game!

Pros

Scoro is simple to use and allows you to customize different features to meet your companys particular needs. It also brings together several key processes, including project management, which is our favorite one to use! Overall. the system is pretty neat and gets the work done.

Cons

There are no drawbacks; its fantastic that a tool exists to assist mid-level professionals in their everyday job!

“Nice tool

Pros

The software deals with professional service firms and is designed in such a way that all businesses conduct all their affairs from a single window.

Cons

None