Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Barasa
Education Management, 101-500 employees
More than a year
“The ultimate tool for productivity and success
Pros
Well I really like is the collaborative capabilities of Smartsheet, which allow our various teams to access and share crucial project information from a single platform. Plus the intuitive automation tools make it simple to automate repetitive tasks.
Cons
Well I feel like it would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Riaan
Insurance, 11-50 employees
Less than a year
“Good for all sorts of projects
Pros
It has excellent document building capabilities and is ideal for projects of all sizes. Plus the high level of customization and powerful analytics are impressive. I also found the security features simply the best.
Cons
It lacks the capability for external connections, has a complex interface and certain features can be difficult to uses. Plus it took significant time of ours to learn. It also lags behind in terms of update time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
“Optimize our workflows in a smart way
Pros
SmartSheet software helps us keep all the data in one place and accessible across various devices. It simplifies data management for us.
Cons
The initial process seems a bit complex to understand and operate. But with time we get the hang of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Candace
Food & Beverages, 1-10 employees
More than a year
“Must get if you have a big business
Pros
I love how easily I can schedule my workers in the sheet, and it even calculates everything for you.
Cons
This app is something that everybody should have, not just for work but also at home.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Steven
Design, 51-100 employees
More than a year
“Average user using time and expense tracking
Pros
It seems to offer a wide range of functionalities. The ability to track a team's time is particularly useful.
Cons
Some features are not as user-friendly as I would prefer. Additionally, I have accidentally submitted forms unintentionally.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Humashankar
Computer Software, 500+ employees
More than a year
“Smartsheet Delivers
Pros
Smartsheet has revolutionized our team's collaboration and project management. Its intuitive interface and seamless integration with other tools have streamlined our workflow, making it easier to track progress and meet deadlines. The automated reporting and notification features have saved us countless hours and reduced errors. Additionally, the mobile app allows us to stay connected and productive on the go. Smartsheet truly delivers for us!
Cons
I haven't come across any significant downsides to this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yogita
Education Management, 1-10 employees
Less than a year
“Workflow management tool
Pros
It's a user-friendly, customizable, and collaborative solution with powerful automation capabilities.
Cons
The complexity for simple tasks and limited mobility make it costly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Seth
Architecture & Planning, 11-50 employees
More than a year
“Smarter than a spreadsheet
Pros
Smartsheet allows me to record and report on various types of information. The sheets and reports are easily customizable, and I can assign tasks to members of my team.
Cons
Integrating sheets, reports, and dashboards has a steep learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Patrick
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
“Smartsheet review
Pros
This software is user-friendly, offers great flexibility, and facilitates easy collaboration.
Cons
Smartsheet is user-friendly for smaller teams but becomes more complex to manage with large-scale projects.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alexis
Hospital & Health Care, 1-10 employees
More than a year
“A must-have platform for all project managers
Pros
The ease of use and deployment among our team is outstanding.
Cons
I have nothing negative to say about the product.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Jennifer
Writing and Editing, 1-10 employees
“Smartsheet is great for office work!
Pros
Within Smartsheet, I was able to create and share forms to gather and organize information for my business.
Cons
It's easy to forget that I have a subscription, and sometimes Smartsheet fails to notify me of upcoming payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Construction, 101-500 employees
More than a year
“Smart Way to Plan, Track & Manage Projects
Pros
Smartsheet offers the most comprehensive PM, TM, time & expense, and kanban tools in the PPM software industry.
Cons
It's unfortunate that they haven't implemented offline access yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David
Financial Services, 500+ employees
More than a year
“Smartsheet H.I.
Pros
Team collaboration and report management are crucial for us, and Smartsheet fulfills those needs.
Cons
Currently, there are no drawbacks. It works perfectly for our reporting, team management, and sales management needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jonathan
Information Technology and Services, 101-500 employees
More than a year
“Smartsheet Essential Project Management Tool
Pros
I appreciate that Smartsheet allows for extensive customization of solutions. The premium tools provided by Smartsheet enable easy integration of our processes within the platform.
Cons
I'm not a fan of the fact that some of the formulas are very lengthy compared to how short and simple they are in Excel.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Rob
Retail, 500+ employees
Less than a year
“Excellent Project Management Tool
Pros
It's fantastic for managing multiple projects/programs with interdependencies. I can easily tag/assign tasks to individuals and keep track of the critical path.
Cons
It is considerably more expensive compared to competing software.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Taylor
Construction, 11-50 employees
More than a year
“Smartsheets - The best way to create confidence in your customer!
Pros
I absolutely adore the seamless navigation, customization options, and the ability to tailor it to our company's specific needs. We rely on it daily and have discovered numerous ways to utilize its capabilities.
Cons
I haven't come across anything that I dislike about it, it always delivers and fulfills our requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osman
E-Learning, 101-500 employees
Less than 6 months
“A tool that can help you for different needs
Pros
The security measures and the ease of implementation with team members both inside and outside the company are impressive.
Cons
There are certain limitations compared to other software like Excel, Google Sheets, etc.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Esther
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“My Experience With Smartsheet
Pros
Smartsheet is incredibly helpful for managing projects, workflows, and all aspects of planning.
Cons
Smartsheet has performed admirably without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Brooke
Veterinary, 101-500 employees
More than a year
“Smartsheet is Smart
Pros
It's a breeze to use among multiple stakeholders.
Cons
It requires some investment in learning how to navigate - perhaps a tutorial video would be helpful?
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Evan
Entertainment, 1-10 employees
Less than a year
“Great software package
Pros
I love the ability to organize workflows and assign tasks to team members within the system. Having living documentation available at a moment's notice is simply amazing.
Cons
When I first started using Smartsheet, I occasionally felt a bit lost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10