Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

B

Barasa

Education Management, 101-500 employees

More than a year

5.0
April 2024

The ultimate tool for productivity and success

Pros

Well I really like is the collaborative capabilities of Smartsheet, which allow our various teams to access and share crucial project information from a single platform. Plus the intuitive automation tools make it simple to automate repetitive tasks.

Cons

Well I feel like it would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Riaan

Insurance, 11-50 employees

Less than a year

4.0
April 2024

Good for all sorts of projects

Pros

It has excellent document building capabilities and is ideal for projects of all sizes. Plus the high level of customization and powerful analytics are impressive. I also found the security features simply the best.

Cons

It lacks the capability for external connections, has a complex interface and certain features can be difficult to uses. Plus it took significant time of ours to learn. It also lags behind in terms of update time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
April 2024

Optimize our workflows in a smart way

Pros

SmartSheet software helps us keep all the data in one place and accessible across various devices. It simplifies data management for us.

Cons

The initial process seems a bit complex to understand and operate. But with time we get the hang of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Candace

Food & Beverages, 1-10 employees

More than a year

5.0
April 2024

Must get if you have a big business

Pros

I love how easily I can schedule my workers in the sheet, and it even calculates everything for you.

Cons

This app is something that everybody should have, not just for work but also at home.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

S

Steven

Design, 51-100 employees

More than a year

3.0
April 2024

Average user using time and expense tracking

Pros

It seems to offer a wide range of functionalities. The ability to track a team's time is particularly useful.

Cons

Some features are not as user-friendly as I would prefer. Additionally, I have accidentally submitted forms unintentionally.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

H

Humashankar

Computer Software, 500+ employees

More than a year

5.0
April 2024

Smartsheet Delivers

Pros

Smartsheet has revolutionized our team's collaboration and project management. Its intuitive interface and seamless integration with other tools have streamlined our workflow, making it easier to track progress and meet deadlines. The automated reporting and notification features have saved us countless hours and reduced errors. Additionally, the mobile app allows us to stay connected and productive on the go. Smartsheet truly delivers for us!

Cons

I haven't come across any significant downsides to this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y

Yogita

Education Management, 1-10 employees

Less than a year

5.0
March 2024

Workflow management tool

Pros

It's a user-friendly, customizable, and collaborative solution with powerful automation capabilities.

Cons

The complexity for simple tasks and limited mobility make it costly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

S

Seth

Architecture & Planning, 11-50 employees

More than a year

5.0
March 2024

Smarter than a spreadsheet

Pros

Smartsheet allows me to record and report on various types of information. The sheets and reports are easily customizable, and I can assign tasks to members of my team.

Cons

Integrating sheets, reports, and dashboards has a steep learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Patrick

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

5.0
March 2024

Smartsheet review

Pros

This software is user-friendly, offers great flexibility, and facilitates easy collaboration.

Cons

Smartsheet is user-friendly for smaller teams but becomes more complex to manage with large-scale projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Alexis

Hospital & Health Care, 1-10 employees

More than a year

5.0
March 2024

A must-have platform for all project managers

Pros

The ease of use and deployment among our team is outstanding.

Cons

I have nothing negative to say about the product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

J

Jennifer

Writing and Editing, 1-10 employees

5.0
March 2024

Smartsheet is great for office work!

Pros

Within Smartsheet, I was able to create and share forms to gather and organize information for my business.

Cons

It's easy to forget that I have a subscription, and sometimes Smartsheet fails to notify me of upcoming payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sharon

Construction, 101-500 employees

More than a year

4.0
March 2024

Smart Way to Plan, Track & Manage Projects

Pros

Smartsheet offers the most comprehensive PM, TM, time & expense, and kanban tools in the PPM software industry.

Cons

It's unfortunate that they haven't implemented offline access yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

David

Financial Services, 500+ employees

More than a year

5.0
March 2024

Smartsheet H.I.

Pros

Team collaboration and report management are crucial for us, and Smartsheet fulfills those needs.

Cons

Currently, there are no drawbacks. It works perfectly for our reporting, team management, and sales management needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jonathan

Information Technology and Services, 101-500 employees

More than a year

4.0
March 2024

Smartsheet Essential Project Management Tool

Pros

I appreciate that Smartsheet allows for extensive customization of solutions. The premium tools provided by Smartsheet enable easy integration of our processes within the platform.

Cons

I'm not a fan of the fact that some of the formulas are very lengthy compared to how short and simple they are in Excel.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

R

Rob

Retail, 500+ employees

Less than a year

4.0
March 2024

Excellent Project Management Tool

Pros

It's fantastic for managing multiple projects/programs with interdependencies. I can easily tag/assign tasks to individuals and keep track of the critical path.

Cons

It is considerably more expensive compared to competing software.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

T

Taylor

Construction, 11-50 employees

More than a year

5.0
March 2024

Smartsheets - The best way to create confidence in your customer!

Pros

I absolutely adore the seamless navigation, customization options, and the ability to tailor it to our company's specific needs. We rely on it daily and have discovered numerous ways to utilize its capabilities.

Cons

I haven't come across anything that I dislike about it, it always delivers and fulfills our requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Osman

E-Learning, 101-500 employees

Less than 6 months

4.0
March 2024

A tool that can help you for different needs

Pros

The security measures and the ease of implementation with team members both inside and outside the company are impressive.

Cons

There are certain limitations compared to other software like Excel, Google Sheets, etc.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

E

Esther

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

5.0
March 2024

My Experience With Smartsheet

Pros

Smartsheet is incredibly helpful for managing projects, workflows, and all aspects of planning.

Cons

Smartsheet has performed admirably without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

B

Brooke

Veterinary, 101-500 employees

More than a year

5.0
March 2024

Smartsheet is Smart

Pros

It's a breeze to use among multiple stakeholders.

Cons

It requires some investment in learning how to navigate - perhaps a tutorial video would be helpful?

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

E

Evan

Entertainment, 1-10 employees

Less than a year

5.0
March 2024

Great software package

Pros

I love the ability to organize workflows and assign tasks to team members within the system. Having living documentation available at a moment's notice is simply amazing.

Cons

When I first started using Smartsheet, I occasionally felt a bit lost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10