Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

G

George

Construction, 500+ employees

More than a year

5.0
March 2024

Smartsheet is a Sensational Project Management Solution

Pros

This project management solution has effective and user-friendly features. Smartsheet has proven to be highly reliable.

Cons

I genuinely appreciate everything about Smartsheet. I haven't detected any weaknesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ethan

Financial Services, 51-100 employees

More than a year

4.0
March 2024

Helps Our Business

Pros

I really appreciate the workflow and automation features that Smartsheet provides. They significantly enhance efficiency.

Cons

I would appreciate seeing more resources published online.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

MS

Mmoloki Simon

Legal Services, 1-10 employees

Less than 6 months

2.0
February 2024

My business deals with debt collections on daily basis,

Pros

Although I have experience with Microsoft Excel, I find Smartsheet to be more user-friendly. It excels in data saving and retrieval.

Cons

It only allows one user at a time and lacks integration with external applications like Zapier. It performs better with simple or small tasks that don't require extensive work.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

5

Functionality

3

J

Jonathan

Government Administration, 101-500 employees

Less than 6 months

4.0
February 2024

Great tool to get a system off the ground quickly

Pros

It's a fantastic tool with a well-designed interface. If you're familiar with using Excel, it's a great choice.

Cons

The documentation for APIs and Add-Ons is sometimes lacking.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

A

Atendi

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2024

My Review Of Smartsheet

Pros

I'm a fan of the forms automation features and the idea management capabilities. It simplifies business and workflow management.

Cons

Smartsheet is the best tool I have ever used. I have no reservations about it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K

Kristi

Health, Wellness and Fitness, 51-100 employees

More than a year

2.0
February 2024

There are better options

Pros

It wasn't terrible, but it feels somewhat lacking. I can't quite put my finger on it, but it lacks an appealing user experience. Since using it, I've also tried Monday, which offers similar functionality but with a much more visually pleasing interface.

Cons

It doesn't have any fancy frills or features that can be presented or shared with clients.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

3

Functionality

2

A

Anonymous

Not Specified, 1-10 employees

3.0
February 2024

SmartyPants !

Pros

Smart Sheet is a software that we can all easily understand in society. I appreciate that about it!

Cons

There's nothing about Smartsheet that says "can't." It can and does get the job done!

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

6

R

Rebecca

Security and Investigations, 500+ employees

More than a year

4.0
February 2024

Valuable Productivity Tracking

Pros

It's effortless to use for both tracking and reporting purposes.

Cons

I haven't encountered any issues or problems, it's all been positive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O

Osahon

Education Management, 101-500 employees

More than a year

5.0
February 2024

Smart as it should be

Pros

Smartsheet incorporates project management tools and techniques seamlessly into its reporting system. The reports are easily understandable as well.

Cons

The software might require some training for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

M

Mia

Medical Devices, 51-100 employees

Less than a year

4.0
February 2024

Goods in!

Pros

I love the real-time visibility of bookings and cancellations. It's incredibly helpful.

Cons

The software can experience some lag, especially when there is a lot of information on the screen.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

TR

Tichaona Redemptor

Information Technology and Services, 1-10 employees

5.0
February 2024

Another task management tool to try out.

Pros

You can effortlessly share tasks with team members and stakeholders, communicate with them through comments and attachments, and create custom reports and dashboards to monitor tasks and metrics in real time.

Cons

There is no built-in time tracking or resource management, which are crucial for managing project costs and availability. Users have to rely on add-ons or integrations for these functions.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

8

A

Amit

Hospital & Health Care, 101-500 employees

More than a year

5.0
February 2024

Amazing project management and collaboration tool

Pros

Smartsheet is an effective tool for managing projects from start to finish. It allows task assignment, calendar organization, document collaboration, and progress monitoring. The software boasts a user-friendly interface that simplifies navigation and maximizes the benefits of its features, leading to enhanced productivity. It serves as a powerful project management and collaboration tool, presenting a clean and intuitive spreadsheet-like interface. Its advanced automation and collaborative features streamline processes and save time.

Cons

Additional features like Pivot Table require an extra purchase. Smartsheet can sometimes be a bit too insistent on buying new licenses or upgrading to the advanced model.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

miguel

Construction, 1-10 employees

Less than a year

4.0
January 2024

an option

Pros

The setup and usage are straightforward for multiple features.

Cons

Cheaper alternatives exist, but the choice depends on your specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

G

Glenn

Construction, 101-500 employees

More than a year

5.0
January 2024

Smartsheet for Scheduling and Sharing

Pros

Importing Excel into sheets is a breeze, and sharing with the project team is highly convenient.

Cons

Certain functionalities I'm accustomed to in Excel are not present in Smartsheet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

V

Valente

Hospital & Health Care, 500+ employees

Less than a year

5.0
January 2024

Smartsheet is real Smart!

Pros

It allows easy access from both your office computer and cell phone.

Cons

No issues; it's an excellent product that simplifies my work in the office.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Destiny

Human Resources, 11-50 employees

Less than a year

5.0
January 2024

Useful Tool

Pros

Collaborating with a group is a seamless experience with SmartSheet, making group tasks enjoyable. The calendar feature adds great organization.

Cons

Smartsheet may initially be confusing, but with some exploration, it becomes more user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Armel

Education Management, 500+ employees

Less than a year

4.0
January 2024

Good for tracking enrollment

Pros

This software effectively manages customer registration, ensuring efficient handling of multiple user events on our website.

Cons

As someone not well-versed in sheet creation and editing, a comprehensive guide from the start would be beneficial for a step-by-step process.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Jason

Marketing and Advertising, 1-10 employees

Less than a year

3.0
January 2024

Smartsheet is basically a spreadsheet, not a CRM

Pros

Learning and running with this system is a quick and easy process.

Cons

Essentially a vast spreadsheet, lacking innovation, and possibly a bit too complex for its intended purpose; it falls short as a CRM.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

G

Glenn

Higher Education, 1-10 employees

Less than 6 months

4.0
January 2024

Using smartsheet

Pros

It proved invaluable for educational project management, offering a user-friendly dashboard for task planning. Project members easily filled in tasks during personal impediments.

Cons

In my first venture into project management, easy-to-find manuals for efficient software use would have been appreciated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

J

Jianming

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0
January 2024

Smartsheet review

Pros

Extremely user-friendly, it simplifies invoice approval/rejection for collaborating team members, minimizing room for errors.

Cons

Uncertain if it's a Smartsheet function or my Email system, but the consolidated notifications in a single email make it challenging to track completed items, especially in invoice approval.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10