Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
George
Construction, 500+ employees
More than a year
“Smartsheet is a Sensational Project Management Solution
Pros
This project management solution has effective and user-friendly features. Smartsheet has proven to be highly reliable.
Cons
I genuinely appreciate everything about Smartsheet. I haven't detected any weaknesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ethan
Financial Services, 51-100 employees
More than a year
“Helps Our Business
Pros
I really appreciate the workflow and automation features that Smartsheet provides. They significantly enhance efficiency.
Cons
I would appreciate seeing more resources published online.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Mmoloki Simon
Legal Services, 1-10 employees
Less than 6 months
“My business deals with debt collections on daily basis,
Pros
Although I have experience with Microsoft Excel, I find Smartsheet to be more user-friendly. It excels in data saving and retrieval.
Cons
It only allows one user at a time and lacks integration with external applications like Zapier. It performs better with simple or small tasks that don't require extensive work.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
5
Functionality
3
Jonathan
Government Administration, 101-500 employees
Less than 6 months
“Great tool to get a system off the ground quickly
Pros
It's a fantastic tool with a well-designed interface. If you're familiar with using Excel, it's a great choice.
Cons
The documentation for APIs and Add-Ons is sometimes lacking.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Atendi
Information Technology and Services, 51-100 employees
More than a year
“My Review Of Smartsheet
Pros
I'm a fan of the forms automation features and the idea management capabilities. It simplifies business and workflow management.
Cons
Smartsheet is the best tool I have ever used. I have no reservations about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kristi
Health, Wellness and Fitness, 51-100 employees
More than a year
“There are better options
Pros
It wasn't terrible, but it feels somewhat lacking. I can't quite put my finger on it, but it lacks an appealing user experience. Since using it, I've also tried Monday, which offers similar functionality but with a much more visually pleasing interface.
Cons
It doesn't have any fancy frills or features that can be presented or shared with clients.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Anonymous
Not Specified, 1-10 employees
“SmartyPants !
Pros
Smart Sheet is a software that we can all easily understand in society. I appreciate that about it!
Cons
There's nothing about Smartsheet that says "can't." It can and does get the job done!
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Rebecca
Security and Investigations, 500+ employees
More than a year
“Valuable Productivity Tracking
Pros
It's effortless to use for both tracking and reporting purposes.
Cons
I haven't encountered any issues or problems, it's all been positive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Osahon
Education Management, 101-500 employees
More than a year
“Smart as it should be
Pros
Smartsheet incorporates project management tools and techniques seamlessly into its reporting system. The reports are easily understandable as well.
Cons
The software might require some training for users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Mia
Medical Devices, 51-100 employees
Less than a year
“Goods in!
Pros
I love the real-time visibility of bookings and cancellations. It's incredibly helpful.
Cons
The software can experience some lag, especially when there is a lot of information on the screen.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Tichaona Redemptor
Information Technology and Services, 1-10 employees
“Another task management tool to try out.
Pros
You can effortlessly share tasks with team members and stakeholders, communicate with them through comments and attachments, and create custom reports and dashboards to monitor tasks and metrics in real time.
Cons
There is no built-in time tracking or resource management, which are crucial for managing project costs and availability. Users have to rely on add-ons or integrations for these functions.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
8
Amit
Hospital & Health Care, 101-500 employees
More than a year
“Amazing project management and collaboration tool
Pros
Smartsheet is an effective tool for managing projects from start to finish. It allows task assignment, calendar organization, document collaboration, and progress monitoring. The software boasts a user-friendly interface that simplifies navigation and maximizes the benefits of its features, leading to enhanced productivity. It serves as a powerful project management and collaboration tool, presenting a clean and intuitive spreadsheet-like interface. Its advanced automation and collaborative features streamline processes and save time.
Cons
Additional features like Pivot Table require an extra purchase. Smartsheet can sometimes be a bit too insistent on buying new licenses or upgrading to the advanced model.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
miguel
Construction, 1-10 employees
Less than a year
“an option
Pros
The setup and usage are straightforward for multiple features.
Cons
Cheaper alternatives exist, but the choice depends on your specific needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Glenn
Construction, 101-500 employees
More than a year
“Smartsheet for Scheduling and Sharing
Pros
Importing Excel into sheets is a breeze, and sharing with the project team is highly convenient.
Cons
Certain functionalities I'm accustomed to in Excel are not present in Smartsheet.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Valente
Hospital & Health Care, 500+ employees
Less than a year
“Smartsheet is real Smart!
Pros
It allows easy access from both your office computer and cell phone.
Cons
No issues; it's an excellent product that simplifies my work in the office.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Human Resources, 11-50 employees
Less than a year
“Useful Tool
Pros
Collaborating with a group is a seamless experience with SmartSheet, making group tasks enjoyable. The calendar feature adds great organization.
Cons
Smartsheet may initially be confusing, but with some exploration, it becomes more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armel
Education Management, 500+ employees
Less than a year
“Good for tracking enrollment
Pros
This software effectively manages customer registration, ensuring efficient handling of multiple user events on our website.
Cons
As someone not well-versed in sheet creation and editing, a comprehensive guide from the start would be beneficial for a step-by-step process.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jason
Marketing and Advertising, 1-10 employees
Less than a year
“Smartsheet is basically a spreadsheet, not a CRM
Pros
Learning and running with this system is a quick and easy process.
Cons
Essentially a vast spreadsheet, lacking innovation, and possibly a bit too complex for its intended purpose; it falls short as a CRM.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Glenn
Higher Education, 1-10 employees
Less than 6 months
“Using smartsheet
Pros
It proved invaluable for educational project management, offering a user-friendly dashboard for task planning. Project members easily filled in tasks during personal impediments.
Cons
In my first venture into project management, easy-to-find manuals for efficient software use would have been appreciated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jianming
Non-Profit Organization Management, 51-100 employees
Less than a year
“Smartsheet review
Pros
Extremely user-friendly, it simplifies invoice approval/rejection for collaborating team members, minimizing room for errors.
Cons
Uncertain if it's a Smartsheet function or my Email system, but the consolidated notifications in a single email make it challenging to track completed items, especially in invoice approval.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10