softwareSmartsheet Software Reviews
465 Reviews
Overall Rating
4.6
465 Reviews
Rating Distribution
5
(309)
4
(134)
3
(18)
2
(4)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.6
465 Reviews
Rating Distribution
5
(309)
4
(134)
3
(18)
2
(4)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Filters
Industry
Provider Size
Time Used
an option
an option
Pros
The setup and usage are straightforward for multiple features.
Cons
Cheaper alternatives exist, but the choice depends on your specific needs.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
miguel
Construction, 1-10 employees
Less than a year
Jan 01, 2024
Smartsheet for Scheduling and Sharing
Smartsheet for Scheduling and Sharing
Pros
Importing Excel into sheets is a breeze, and sharing with the project team is highly convenient.
Cons
Certain functionalities I'm accustomed to in Excel are not present in Smartsheet.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Glenn
Construction, 101-500 employees
More than a year
Jan 01, 2024
Smartsheet is real Smart!
Smartsheet is real Smart!
Pros
It allows easy access from both your office computer and cell phone.
Cons
No issues; it's an excellent product that simplifies my work in the office.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valente
Hospital & Health Care, 500+ employees
Less than a year
Jan 01, 2024
Useful Tool
Useful Tool
Pros
Collaborating with a group is a seamless experience with SmartSheet, making group tasks enjoyable. The calendar feature adds great organization.
Cons
Smartsheet may initially be confusing, but with some exploration, it becomes more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Human Resources, 11-50 employees
Less than a year
Jan 01, 2024
Good for tracking enrollment
Good for tracking enrollment
Pros
This software effectively manages customer registration, ensuring efficient handling of multiple user events on our website.
Cons
As someone not well-versed in sheet creation and editing, a comprehensive guide from the start would be beneficial for a step-by-step process.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Armel
Education Management, 500+ employees
Less than a year
Jan 01, 2024
Smartsheet is basically a spreadsheet, not a CRM
Smartsheet is basically a spreadsheet, not a CRM
Pros
Learning and running with this system is a quick and easy process.
Cons
Essentially a vast spreadsheet, lacking innovation, and possibly a bit too complex for its intended purpose; it falls short as a CRM.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jason
Marketing and Advertising, 1-10 employees
Less than a year
Jan 01, 2024
Using smartsheet
Using smartsheet
Pros
It proved invaluable for educational project management, offering a user-friendly dashboard for task planning. Project members easily filled in tasks during personal impediments.
Cons
In my first venture into project management, easy-to-find manuals for efficient software use would have been appreciated.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Glenn
Higher Education, 1-10 employees
Less than 6 months
Jan 01, 2024
Smartsheet review
Smartsheet review
Pros
Extremely user-friendly, it simplifies invoice approval/rejection for collaborating team members, minimizing room for errors.
Cons
Uncertain if it's a Smartsheet function or my Email system, but the consolidated notifications in a single email make it challenging to track completed items, especially in invoice approval.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jianming
Non-Profit Organization Management, 51-100 employees
Less than a year
Jan 01, 2024
Flexible project managing
Flexible project managing
Pros
The data organization is well-executed, ensuring everything is neatly filed.
Cons
Occasional bugs arise when too many people have it open simultaneously.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalia
Real Estate, 51-100 employees
Less than a year
Jan 01, 2024
Smartsheet Review
Smartsheet Review
Pros
Featuring an intuitive and user-friendly interface, the application facilitates seamless onboarding for international colleagues. Its advanced settings not only exceed competitors by offering superior security features but also enable the easy sharing of Smartsheet workflows with both existing and potential customers.
Cons
Smartsheet requires manual data saving after each input and faces challenges in handling intricate workflows.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ollie
Marketing and Advertising, 500+ employees
Less than a year
Jan 01, 2024
The functionality of smartsheet
The functionality of smartsheet
Pros
It has been a significant help in managing my studies and academic projects.
Cons
No problems encountered with Smartsheet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yasmine
Arts and Crafts, 51-100 employees
Less than a year
Jan 01, 2024
Satisfied Customer Lots to Learn
Satisfied Customer Lots to Learn
Pros
Smartsheet proves invaluable for managing diverse tasks and overseeing organizational activities. My primary use involves maintaining an inventory of company clothing and swag where Smartsheet has proven highly successful.
Cons
Smartsheet could be more user-friendly and improve quick navigation. Additionally a better real-time auto-save feature is desired.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Rachel
Consumer Services, 51-100 employees
More than a year
Dec 01, 2023
All in one place
All in one place
Pros
The system facilitates internal teams in staying informed about ongoing activities locations and schedules contributing to an excellent customer journey.
Cons
Everything works as it should and there are no complaints here.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than 6 months
Dec 01, 2023
Powering financial productivity with Smartsheet
Powering financial productivity with Smartsheet
Pros
Leveraging Smartsheet's automation capabilities has been advantageous. Creating formulas and using automated functions streamline calculations reduce the risk of errors and save time. Customizing spreadsheets and dashboards to specific needs aids in organizing and visualizing information effectively.
Cons
The lack of advanced data visualization options is a notable point. Having more charting options and visual representations is something I'd appreciate.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Mark
Consumer Goods, 500+ employees
More than a year
Dec 01, 2023
Highly customizable interface
Highly customizable interface
Pros
The platform provides a highly customizable interface allowing teams to efficiently organize tasks monitor progress and manage workflows.
Cons
Its intricate setup and complex functionalities can be overwhelming.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Anonymous
N/A, 51-100 employees
Less than a year
Dec 01, 2023
I use Smartsheet to keep my projects organized and on track. It's a game-changer!
I use Smartsheet to keep my projects organized and on track. It's a game-changer!
Pros
Smartsheet simplifies project management fosters easy collaboration and offers valuable templates resulting in significant time savings.
Cons
For new users the limited customization options can be overwhelming. More flexibility is needed.
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8
Alberto
Automotive, 11-50 employees
�
Dec 01, 2023
Recent Monday.com Transplant; Loving Smartsheet!
Recent Monday.com Transplant; Loving Smartsheet!
Pros
The flexibility to create custom sheets reports and dashboards tailored to my team's needs stands out as a key feature.
Cons
I dislike that the hierarchy can't be locked on a row when moving between different sheets.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Lindsey
Information Technology and Services, 500+ employees
Less than 6 months
Dec 01, 2023
Great tool for managing tasks
Great tool for managing tasks
Pros
Its interactive nature is appreciated particularly in daily use for logistics planning. External suppliers can book into our warehouse seamlessly without manual intervention.
Cons
There is nothing I don't like about Smartsheet.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lindsay
Pharmaceuticals, 51-100 employees
More than a year
Dec 01, 2023
great tool for different purposes
great tool for different purposes
Pros
A great tool for tracking progress in sales marketing and product management departments.
Cons
I actually like all the features and it's hard to tell otherwise.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
mansoureh
Building Materials, 500+ employees
More than a year
Dec 01, 2023
Smart sheet
Smart sheet
Pros
The ability to organize data and files for business collaboration is a standout feature enhancing efficiency in project collaboration.
Cons
What I dislike about Smartsheet is the inconsistent availability of different formats for my team's use.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Bracia
Retail, 1-10 employees
Less than a year
Dec 01, 2023
Smartsheet makes project and time tracking so easy.
Smartsheet makes project and time tracking so easy.
Pros
The layout's excellence coupled with the ability to update with time spent and time remaining makes it an outstanding tool.
Cons
Nothing so far has caused any issues on my end; everything has worked great.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Martin
Food Production, 101-500 employees
More than a year
Dec 01, 2023
One of the best softwares to manage projects
One of the best softwares to manage projects
Pros
It is a comprehensive software encompassing features for planning and administering various project types with added capabilities for progress analysis through data visualization.
Cons
It lacks innovative features; the existing ones are traditional and useful but there is room for improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Axel
Higher Education, 500+ employees
Less than a year
Dec 01, 2023
Versatile software
Versatile software
Pros
Smartsheet's versatility allows it to function as both a project management tool and a form creator for data collection. Its use as an Excel sheet with easy file attachment adds to its utility.
Cons
The user experience can be challenging especially when using it as an Excel sheet with multiple columns and rows.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Cedric
Transportation/Trucking/Railroad, 1-10 employees
More than a year
Dec 01, 2023
Great features
Great features
Pros
The ease of use and collaborative features make Smartsheet phenomenal for team coordination providing excellent functionalities.
Cons
It's frustrating when we only have a certain number of licenses and yet need to work with people who don't have the same permissions.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Erika
Publishing, 500+ employees
More than a year
Dec 01, 2023
Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.
Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.
Pros
Smartsheet's integration with other software could see improvement and the additional features come with a somewhat steep pricing structure.
Cons
Improving integration with other software remains a priority and the cost for additional features is perceived as somewhat high.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
10
Alfonso
Automotive, 11-50 employees
More than a year
Dec 01, 2023
Smartsheets make Project Integrations stay on track
Smartsheets make Project Integrations stay on track
Pros
The report customization and user-friendliness of dashboards can be challenging leaning towards technical complexities.
Cons
Customizing reports proves challenging and dashboards can be less user-friendly particularly for those less technically inclined.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Janie
Hospital & Health Care, 500+ employees
More than a year
Dec 01, 2023
Effective Organization Tool!
Effective Organization Tool!
Pros
While I find no room for improvement the availability of Slack integrations would be a welcome addition.
Cons
While I currently have no specific areas for improvement exploring potential integrations with Slack would be of interest.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Cristina
Computer Software, 51-100 employees
More than a year
Dec 01, 2023
Great way to collaborate with teams
Great way to collaborate with teams
Pros
There's uncertainty about data security as accessibility seems linked to having the link raising concerns for sensitive information use.
Cons
Data security raises concerns as access seems open to anyone with the link; advisable for non-sensitive information use.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Brittany
Entertainment, 1-10 employees
More than a year
Dec 01, 2023
Project Management Made Easy
Project Management Made Easy
Pros
Despite ongoing exploration and learning enhancing interactivity and collaboration features akin to tools like Basecamp is desired. Additionally an auto-save feature would be more convenient.
Cons
Continuing to enhance interactivity and collaboration is desired. Unlike some competitors Smartsheet lacks features such as attaching creatives and sending direct alerts for stakeholder approval within the tool. Additionally the need for manual save during project tracker updates is viewed as a drawback.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Teresa
Information Technology and Services, 500+ employees
More than a year
Dec 01, 2023
SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION
SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION
Pros
The learning curve for new users is steep but those familiar with Excel find it straightforward to grasp and utilize its features.
Cons
New users face a steep learning curve though those with an Excel background find it straightforward to understand and employ its features.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Veona
Chemicals, 500+ employees
More than a year
Dec 01, 2023
Easy to use with some inconsistencies
Easy to use with some inconsistencies
Pros
Inconsistencies in date formats switching between British and American styles can be a minor drawback.
Cons
Inconsistencies in date formats alternating between British (dd/mm/yyyy) and American (mm/dd/yyyy) impact overall structure and consistency.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Aisha
Education Management, 500+ employees
�
Dec 01, 2023
Good tool for simple projects
Good tool for simple projects
Pros
The challenge of convincing older colleagues to move beyond Excel due to a lack of integrated ease with Microsoft tools.
Cons
Seamless integration with Microsoft tools poses challenges especially when convincing older colleagues accustomed to Excel.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
4
Anonymous
N/A, 500+ employees
More than a year
Dec 01, 2023
Smartsheet Review
Smartsheet Review
Pros
There's no specific dislike about Smartsheets reported.
Cons
No specific dislikes about Smartsheets have been identified.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Julianna
Health Wellness and Fitness, 51-100 employees
More than a year
Dec 01, 2023
A good tool for managing team
A good tool for managing team
Pros
Preparing reports within Smartsheet was perceived as complex and time-consuming.
Cons
The complexity of preparing reports in Smartsheet can be time-consuming.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Bishal
Computer Software, 11-50 employees
Less than 6 months
Dec 01, 2023
SmartSheet's Versatility
SmartSheet's Versatility
Pros
Occasional confusion and feeling lost while navigating Smartsheet but the overall experience remains acceptable.
Cons
Occasional confusion and feeling lost are minor issues manageable as familiarity with the tool grows.
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Helen
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Dec 01, 2023
Smartsheet
Smartsheet
Pros
Some user permissions can be intricate to understand though they generally function well.
Cons
Some aspects of user permissions may be intricate to grasp but overall functionality works well.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Brendan
Food Production, 51-100 employees
More than a year
Dec 01, 2023
Smartsheet
Smartsheet
Pros
No significant dislikes have been identified yet but usage may be limited in certain scenarios.
Cons
No specific dislikes have been identified although there may be limitations in use.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Mark
Construction, 101-500 employees
Less than a year
Dec 01, 2023
Best ever i love it!
Best ever i love it!
Pros
Overall satisfaction with Smartsheet with no specific dislikes reported.
Cons
There are no identified dislikes about the tool.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Skyler
Construction, 1-10 employees
Less than a year
Dec 01, 2023
Very effective management that increases group fluidity and collaboration.
Very effective management that increases group fluidity and collaboration.
Pros
The cost is considered high and the initial setup can be awkward for new users due to unfamiliar features.
Cons
The cost is somewhat high and the initial setup proves awkward for new users due to Smartsheet's unique features.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Susan
Apparel & Fashion, 51-100 employees
More than a year
Dec 01, 2023
Smart sheet review
Smart sheet review
Pros
Its use revolves around documenting memories and managing numerical data.
Cons
Utilized for documenting memories and organizing numerical data.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Amr
Civil Engineering, 1-10 employees
More than a year
Dec 01, 2023
The Smartest Sheet
The Smartest Sheet
Pros
The manual editing of unsaved mistakes by individuals poses a slight frustration.
Cons
Managing unsaved mistakes manually can be slightly frustrating.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Christian
Food Production, 51-100 employees
More than a year
Dec 01, 2023
Multipurpose project management tool
Multipurpose project management tool
Pros
Certain functions lack intuitiveness and the requirement for manual saving feels outdated.
Cons
Certain functions lack intuitiveness and the requirement to manually save changes feels outdated.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Sebastian
Telecommunications, 500+ employees
More than a year
Dec 01, 2023
Frequent user of Smartsheet
Frequent user of Smartsheet
Pros
Clear and easytouse sheets for postproduction timelines and hosting multiple projectsclients in one place make Smartsheet an ideal choice. Its easy export to PDF customization conditional formatting and rule creation enhance user experience resembling Excel but with versatile Gantt and Grid views.
Cons
Enhancing user experience could involve enabling Smartsheet to sync with other applications like Outlook for consolidated progress reporting. Additionally having a desktop app for visible timelines would be beneficial.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Ali
Design, 1-10 employees
More than a year
Nov 01, 2023
Solid Functionality
Solid Functionality
Pros
Smartsheet effectively delivers on its intended usage facilitating efficient project management tracking and collaboration.
Cons
The user interface of Smartsheet could benefit from improvements currently appearing standard and lacking innovation.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Mary
Financial Services, 11-50 employees
More than a year
Nov 01, 2023
It does the job but the experience is lacking
It does the job but the experience is lacking
Pros
Smartsheet performs well and integrates seamlessly with our internal bespoke tooling. Its straightforward time tracking is easy to implement even for large teams.
Cons
The UI is cumbersome features are challenging to locate and overall the frontend could use enhancements to align with today's tool standards.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Martin
Marketing and Advertising, 500+ employees
More than a year
Nov 01, 2023
Overly complex version of excel
Overly complex version of excel
Pros
The design seemed good with solid creation intentions offering a variety of options and interfaces.
Cons
Many features in Smartsheet were underutilized as a scheduling Excel sheet met our needs.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Evan
Food Production, 51-100 employees
Less than a year
Nov 01, 2023
My Experience using Smartsheet
My Experience using Smartsheet
Pros
Smartsheet's powerful collaboration feature enables teams to work together seamlessly with realtime data collaboration editing and commenting.
Cons
The mobile app version of Smartsheet has limitations compared to the web version but overall it performs well.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
N/A, 101-500 employees
More than a year
Nov 01, 2023
Smartsheet
Smartsheet
Pros
The software's ease of use stands out making it very userfriendly.
Cons
A limitation is not being able to see encounters at a glance.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Kelly
Health Wellness and Fitness, 500+ employees
More than a year
Nov 01, 2023
The best platform for project management
The best platform for project management
Pros
Our company utilizes Smartsheet to monitor deliverables track progress delegate responsibilities and meet deadlines improving efficiency and group collaboration.
Cons
Enhanced automation for analytical reports examining monthly project results could improve efficiency.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Jennifer
Hospital & Health Care, 500+ employees
More than a year
Nov 01, 2023
An initial look at Smarthsheet
An initial look at Smarthsheet
Pros
Smartsheet's best advantages include realtime collaboration within the team and the ability to generate detailed reports based on accumulated information facilitating precise decisionmaking.
Cons
Addressing complexity concerns could involve introducing another membership plan to provide additional functionalities simultaneously.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Magaly
Textiles, 11-50 employees
N/A
Nov 01, 2023
Filters
an option
an option
Pros
The setup and usage are straightforward for multiple features.
Cons
Cheaper alternatives exist, but the choice depends on your specific needs.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
miguel
Construction, 1-10 employees
Less than a year
Jan 01, 2024
Smartsheet for Scheduling and Sharing
Smartsheet for Scheduling and Sharing
Pros
Importing Excel into sheets is a breeze, and sharing with the project team is highly convenient.
Cons
Certain functionalities I'm accustomed to in Excel are not present in Smartsheet.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Glenn
Construction, 101-500 employees
More than a year
Jan 01, 2024
Smartsheet is real Smart!
Smartsheet is real Smart!
Pros
It allows easy access from both your office computer and cell phone.
Cons
No issues; it's an excellent product that simplifies my work in the office.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valente
Hospital & Health Care, 500+ employees
Less than a year
Jan 01, 2024
Useful Tool
Useful Tool
Pros
Collaborating with a group is a seamless experience with SmartSheet, making group tasks enjoyable. The calendar feature adds great organization.
Cons
Smartsheet may initially be confusing, but with some exploration, it becomes more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Destiny
Human Resources, 11-50 employees
Less than a year
Jan 01, 2024
Good for tracking enrollment
Good for tracking enrollment
Pros
This software effectively manages customer registration, ensuring efficient handling of multiple user events on our website.
Cons
As someone not well-versed in sheet creation and editing, a comprehensive guide from the start would be beneficial for a step-by-step process.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Armel
Education Management, 500+ employees
Less than a year
Jan 01, 2024
Smartsheet is basically a spreadsheet, not a CRM
Smartsheet is basically a spreadsheet, not a CRM
Pros
Learning and running with this system is a quick and easy process.
Cons
Essentially a vast spreadsheet, lacking innovation, and possibly a bit too complex for its intended purpose; it falls short as a CRM.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jason
Marketing and Advertising, 1-10 employees
Less than a year
Jan 01, 2024
Using smartsheet
Using smartsheet
Pros
It proved invaluable for educational project management, offering a user-friendly dashboard for task planning. Project members easily filled in tasks during personal impediments.
Cons
In my first venture into project management, easy-to-find manuals for efficient software use would have been appreciated.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Glenn
Higher Education, 1-10 employees
Less than 6 months
Jan 01, 2024
Smartsheet review
Smartsheet review
Pros
Extremely user-friendly, it simplifies invoice approval/rejection for collaborating team members, minimizing room for errors.
Cons
Uncertain if it's a Smartsheet function or my Email system, but the consolidated notifications in a single email make it challenging to track completed items, especially in invoice approval.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jianming
Non-Profit Organization Management, 51-100 employees
Less than a year
Jan 01, 2024
Flexible project managing
Flexible project managing
Pros
The data organization is well-executed, ensuring everything is neatly filed.
Cons
Occasional bugs arise when too many people have it open simultaneously.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalia
Real Estate, 51-100 employees
Less than a year
Jan 01, 2024
Smartsheet Review
Smartsheet Review
Pros
Featuring an intuitive and user-friendly interface, the application facilitates seamless onboarding for international colleagues. Its advanced settings not only exceed competitors by offering superior security features but also enable the easy sharing of Smartsheet workflows with both existing and potential customers.
Cons
Smartsheet requires manual data saving after each input and faces challenges in handling intricate workflows.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ollie
Marketing and Advertising, 500+ employees
Less than a year
Jan 01, 2024
The functionality of smartsheet
The functionality of smartsheet
Pros
It has been a significant help in managing my studies and academic projects.
Cons
No problems encountered with Smartsheet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yasmine
Arts and Crafts, 51-100 employees
Less than a year
Jan 01, 2024
Satisfied Customer Lots to Learn
Satisfied Customer Lots to Learn
Pros
Smartsheet proves invaluable for managing diverse tasks and overseeing organizational activities. My primary use involves maintaining an inventory of company clothing and swag where Smartsheet has proven highly successful.
Cons
Smartsheet could be more user-friendly and improve quick navigation. Additionally a better real-time auto-save feature is desired.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Rachel
Consumer Services, 51-100 employees
More than a year
Dec 01, 2023
All in one place
All in one place
Pros
The system facilitates internal teams in staying informed about ongoing activities locations and schedules contributing to an excellent customer journey.
Cons
Everything works as it should and there are no complaints here.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than 6 months
Dec 01, 2023
Powering financial productivity with Smartsheet
Powering financial productivity with Smartsheet
Pros
Leveraging Smartsheet's automation capabilities has been advantageous. Creating formulas and using automated functions streamline calculations reduce the risk of errors and save time. Customizing spreadsheets and dashboards to specific needs aids in organizing and visualizing information effectively.
Cons
The lack of advanced data visualization options is a notable point. Having more charting options and visual representations is something I'd appreciate.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Mark
Consumer Goods, 500+ employees
More than a year
Dec 01, 2023
Highly customizable interface
Highly customizable interface
Pros
The platform provides a highly customizable interface allowing teams to efficiently organize tasks monitor progress and manage workflows.
Cons
Its intricate setup and complex functionalities can be overwhelming.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Anonymous
N/A, 51-100 employees
Less than a year
Dec 01, 2023
I use Smartsheet to keep my projects organized and on track. It's a game-changer!
I use Smartsheet to keep my projects organized and on track. It's a game-changer!
Pros
Smartsheet simplifies project management fosters easy collaboration and offers valuable templates resulting in significant time savings.
Cons
For new users the limited customization options can be overwhelming. More flexibility is needed.
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8
Alberto
Automotive, 11-50 employees
�
Dec 01, 2023
Recent Monday.com Transplant; Loving Smartsheet!
Recent Monday.com Transplant; Loving Smartsheet!
Pros
The flexibility to create custom sheets reports and dashboards tailored to my team's needs stands out as a key feature.
Cons
I dislike that the hierarchy can't be locked on a row when moving between different sheets.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Lindsey
Information Technology and Services, 500+ employees
Less than 6 months
Dec 01, 2023
Great tool for managing tasks
Great tool for managing tasks
Pros
Its interactive nature is appreciated particularly in daily use for logistics planning. External suppliers can book into our warehouse seamlessly without manual intervention.
Cons
There is nothing I don't like about Smartsheet.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lindsay
Pharmaceuticals, 51-100 employees
More than a year
Dec 01, 2023
great tool for different purposes
great tool for different purposes
Pros
A great tool for tracking progress in sales marketing and product management departments.
Cons
I actually like all the features and it's hard to tell otherwise.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
mansoureh
Building Materials, 500+ employees
More than a year
Dec 01, 2023
Smart sheet
Smart sheet
Pros
The ability to organize data and files for business collaboration is a standout feature enhancing efficiency in project collaboration.
Cons
What I dislike about Smartsheet is the inconsistent availability of different formats for my team's use.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Bracia
Retail, 1-10 employees
Less than a year
Dec 01, 2023
Smartsheet makes project and time tracking so easy.
Smartsheet makes project and time tracking so easy.
Pros
The layout's excellence coupled with the ability to update with time spent and time remaining makes it an outstanding tool.
Cons
Nothing so far has caused any issues on my end; everything has worked great.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Martin
Food Production, 101-500 employees
More than a year
Dec 01, 2023
One of the best softwares to manage projects
One of the best softwares to manage projects
Pros
It is a comprehensive software encompassing features for planning and administering various project types with added capabilities for progress analysis through data visualization.
Cons
It lacks innovative features; the existing ones are traditional and useful but there is room for improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Axel
Higher Education, 500+ employees
Less than a year
Dec 01, 2023
Versatile software
Versatile software
Pros
Smartsheet's versatility allows it to function as both a project management tool and a form creator for data collection. Its use as an Excel sheet with easy file attachment adds to its utility.
Cons
The user experience can be challenging especially when using it as an Excel sheet with multiple columns and rows.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Cedric
Transportation/Trucking/Railroad, 1-10 employees
More than a year
Dec 01, 2023
Great features
Great features
Pros
The ease of use and collaborative features make Smartsheet phenomenal for team coordination providing excellent functionalities.
Cons
It's frustrating when we only have a certain number of licenses and yet need to work with people who don't have the same permissions.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Erika
Publishing, 500+ employees
More than a year
Dec 01, 2023
Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.
Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.
Pros
Smartsheet's integration with other software could see improvement and the additional features come with a somewhat steep pricing structure.
Cons
Improving integration with other software remains a priority and the cost for additional features is perceived as somewhat high.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
10
Alfonso
Automotive, 11-50 employees
More than a year
Dec 01, 2023
Smartsheets make Project Integrations stay on track
Smartsheets make Project Integrations stay on track
Pros
The report customization and user-friendliness of dashboards can be challenging leaning towards technical complexities.
Cons
Customizing reports proves challenging and dashboards can be less user-friendly particularly for those less technically inclined.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Janie
Hospital & Health Care, 500+ employees
More than a year
Dec 01, 2023
Effective Organization Tool!
Effective Organization Tool!
Pros
While I find no room for improvement the availability of Slack integrations would be a welcome addition.
Cons
While I currently have no specific areas for improvement exploring potential integrations with Slack would be of interest.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Cristina
Computer Software, 51-100 employees
More than a year
Dec 01, 2023
Great way to collaborate with teams
Great way to collaborate with teams
Pros
There's uncertainty about data security as accessibility seems linked to having the link raising concerns for sensitive information use.
Cons
Data security raises concerns as access seems open to anyone with the link; advisable for non-sensitive information use.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Brittany
Entertainment, 1-10 employees
More than a year
Dec 01, 2023
Project Management Made Easy
Project Management Made Easy
Pros
Despite ongoing exploration and learning enhancing interactivity and collaboration features akin to tools like Basecamp is desired. Additionally an auto-save feature would be more convenient.
Cons
Continuing to enhance interactivity and collaboration is desired. Unlike some competitors Smartsheet lacks features such as attaching creatives and sending direct alerts for stakeholder approval within the tool. Additionally the need for manual save during project tracker updates is viewed as a drawback.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Teresa
Information Technology and Services, 500+ employees
More than a year
Dec 01, 2023
SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION
SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION
Pros
The learning curve for new users is steep but those familiar with Excel find it straightforward to grasp and utilize its features.
Cons
New users face a steep learning curve though those with an Excel background find it straightforward to understand and employ its features.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Veona
Chemicals, 500+ employees
More than a year
Dec 01, 2023
Easy to use with some inconsistencies
Easy to use with some inconsistencies
Pros
Inconsistencies in date formats switching between British and American styles can be a minor drawback.
Cons
Inconsistencies in date formats alternating between British (dd/mm/yyyy) and American (mm/dd/yyyy) impact overall structure and consistency.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Aisha
Education Management, 500+ employees
�
Dec 01, 2023
Good tool for simple projects
Good tool for simple projects
Pros
The challenge of convincing older colleagues to move beyond Excel due to a lack of integrated ease with Microsoft tools.
Cons
Seamless integration with Microsoft tools poses challenges especially when convincing older colleagues accustomed to Excel.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
4
Anonymous
N/A, 500+ employees
More than a year
Dec 01, 2023
Smartsheet Review
Smartsheet Review
Pros
There's no specific dislike about Smartsheets reported.
Cons
No specific dislikes about Smartsheets have been identified.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Julianna
Health Wellness and Fitness, 51-100 employees
More than a year
Dec 01, 2023
A good tool for managing team
A good tool for managing team
Pros
Preparing reports within Smartsheet was perceived as complex and time-consuming.
Cons
The complexity of preparing reports in Smartsheet can be time-consuming.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Bishal
Computer Software, 11-50 employees
Less than 6 months
Dec 01, 2023
SmartSheet's Versatility
SmartSheet's Versatility
Pros
Occasional confusion and feeling lost while navigating Smartsheet but the overall experience remains acceptable.
Cons
Occasional confusion and feeling lost are minor issues manageable as familiarity with the tool grows.
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Helen
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Dec 01, 2023
Smartsheet
Smartsheet
Pros
Some user permissions can be intricate to understand though they generally function well.
Cons
Some aspects of user permissions may be intricate to grasp but overall functionality works well.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Brendan
Food Production, 51-100 employees
More than a year
Dec 01, 2023
Smartsheet
Smartsheet
Pros
No significant dislikes have been identified yet but usage may be limited in certain scenarios.
Cons
No specific dislikes have been identified although there may be limitations in use.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Mark
Construction, 101-500 employees
Less than a year
Dec 01, 2023
Best ever i love it!
Best ever i love it!
Pros
Overall satisfaction with Smartsheet with no specific dislikes reported.
Cons
There are no identified dislikes about the tool.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Skyler
Construction, 1-10 employees
Less than a year
Dec 01, 2023
Very effective management that increases group fluidity and collaboration.
Very effective management that increases group fluidity and collaboration.
Pros
The cost is considered high and the initial setup can be awkward for new users due to unfamiliar features.
Cons
The cost is somewhat high and the initial setup proves awkward for new users due to Smartsheet's unique features.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Susan
Apparel & Fashion, 51-100 employees
More than a year
Dec 01, 2023
Smart sheet review
Smart sheet review
Pros
Its use revolves around documenting memories and managing numerical data.
Cons
Utilized for documenting memories and organizing numerical data.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Amr
Civil Engineering, 1-10 employees
More than a year
Dec 01, 2023
The Smartest Sheet
The Smartest Sheet
Pros
The manual editing of unsaved mistakes by individuals poses a slight frustration.
Cons
Managing unsaved mistakes manually can be slightly frustrating.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Christian
Food Production, 51-100 employees
More than a year
Dec 01, 2023
Multipurpose project management tool
Multipurpose project management tool
Pros
Certain functions lack intuitiveness and the requirement for manual saving feels outdated.
Cons
Certain functions lack intuitiveness and the requirement to manually save changes feels outdated.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Sebastian
Telecommunications, 500+ employees
More than a year
Dec 01, 2023
Frequent user of Smartsheet
Frequent user of Smartsheet
Pros
Clear and easytouse sheets for postproduction timelines and hosting multiple projectsclients in one place make Smartsheet an ideal choice. Its easy export to PDF customization conditional formatting and rule creation enhance user experience resembling Excel but with versatile Gantt and Grid views.
Cons
Enhancing user experience could involve enabling Smartsheet to sync with other applications like Outlook for consolidated progress reporting. Additionally having a desktop app for visible timelines would be beneficial.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Ali
Design, 1-10 employees
More than a year
Nov 01, 2023
Solid Functionality
Solid Functionality
Pros
Smartsheet effectively delivers on its intended usage facilitating efficient project management tracking and collaboration.
Cons
The user interface of Smartsheet could benefit from improvements currently appearing standard and lacking innovation.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Mary
Financial Services, 11-50 employees
More than a year
Nov 01, 2023
It does the job but the experience is lacking
It does the job but the experience is lacking
Pros
Smartsheet performs well and integrates seamlessly with our internal bespoke tooling. Its straightforward time tracking is easy to implement even for large teams.
Cons
The UI is cumbersome features are challenging to locate and overall the frontend could use enhancements to align with today's tool standards.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Martin
Marketing and Advertising, 500+ employees
More than a year
Nov 01, 2023
Overly complex version of excel
Overly complex version of excel
Pros
The design seemed good with solid creation intentions offering a variety of options and interfaces.
Cons
Many features in Smartsheet were underutilized as a scheduling Excel sheet met our needs.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Evan
Food Production, 51-100 employees
Less than a year
Nov 01, 2023
My Experience using Smartsheet
My Experience using Smartsheet
Pros
Smartsheet's powerful collaboration feature enables teams to work together seamlessly with realtime data collaboration editing and commenting.
Cons
The mobile app version of Smartsheet has limitations compared to the web version but overall it performs well.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
N/A, 101-500 employees
More than a year
Nov 01, 2023
Smartsheet
Smartsheet
Pros
The software's ease of use stands out making it very userfriendly.
Cons
A limitation is not being able to see encounters at a glance.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Kelly
Health Wellness and Fitness, 500+ employees
More than a year
Nov 01, 2023
The best platform for project management
The best platform for project management
Pros
Our company utilizes Smartsheet to monitor deliverables track progress delegate responsibilities and meet deadlines improving efficiency and group collaboration.
Cons
Enhanced automation for analytical reports examining monthly project results could improve efficiency.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Jennifer
Hospital & Health Care, 500+ employees
More than a year
Nov 01, 2023
An initial look at Smarthsheet
An initial look at Smarthsheet
Pros
Smartsheet's best advantages include realtime collaboration within the team and the ability to generate detailed reports based on accumulated information facilitating precise decisionmaking.
Cons
Addressing complexity concerns could involve introducing another membership plan to provide additional functionalities simultaneously.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Magaly
Textiles, 11-50 employees
N/A
Nov 01, 2023