Overall Rating

4.6

539 Review(s)

Rating Distribution

5

star

(357)

4

star

(152)

3

star

(23)

2

star

(7)

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

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Smartsheet is an Automated Project Management Solution
Pros

Smartsheet allows us to automate our projects seamlessly. I'm genuinely impressed by its dependability.

Cons

I haven't encountered any issues while using Smartsheet. It's highly effective.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Claudia

Hospital & Health Care, 500+ employees

More than a year

April 2024

Flexible project and team management tool
Pros

The tool's flexibility is a major advantage, making it effortless to handle multiple projects and collaborate with team members.

Cons

The tool comes with a slightly higher price tag compared to alternatives that perform the same function.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

bulungu

Education Management, 101-500 employees

More than a year

April 2024

Brilliant Tool for Project Portfolio Management
Pros

Since I started using Smartsheet, managing tasks and projects has always been a breeze.

Cons

Smartsheet is an exceptional tool with virtually no drawbacks.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Surace

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

April 2024

Workflow management and scheduling solution
Pros

Even non-technical team members find the tool easy to use.

Cons

Occasionally, the loading time is quite long, resulting in delays.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Winnie

Education Management, 101-500 employees

More than a year

April 2024

Agile project management and planning tool with Smartsheet
Pros

I appreciate the tool's excellent features that simplify project management and scheduling. The proactive customer support is also a plus.

Cons

This tool operates flawlessly, and I haven't encountered any problems.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mwangi

Education Management, 500+ employees

More than a year

April 2024

Really Smart Sheets
Pros

I adore the ability to collaborate with multiple individuals and utilize forms to gather data.

Cons

It can be challenging to use the language for creating rules. It would be great if you could simply type what you want it to do instead of using formulas.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Kaleb

Hospital & Health Care, 500+ employees

More than a year

April 2024

No Issues With Smartsheet - It Has Been Very Effcetive
Pros

When it comes to managing tasks and projects, Smartsheet is our go-to choice, and it has proven to be highly effective.

Cons

It fulfills all my needs perfectly. No problems to report.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Adriano

Civic & Social Organization, 11-50 employees

More than a year

April 2024

Smart Thinking
Pros

I can effectively manage discrepancies and discounted cash flows for internal checks and balances when updating software, rerouting, and validating metric transfers.

Cons

Compatibility across various operating systems and dependencies on different pathways.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Not Specified, 11-50 employees

Less than a year

April 2024

A key platform for streamlining Project Management
Pros

The flexibility of Smartsheet is fantastic, allowing me to create the exact sheets, forms, and reports our business needs.

Cons

Among most spreadsheet software, there are limited formatting choices in Smartsheet.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Kawa

Education Management, 101-500 employees

Less than a year

April 2024

Smartsheets for a familiar look at project management
Pros

It's incredibly straightforward to use. It resembles working with a spreadsheet, making it familiar to most users.

Cons

Sometimes it feels too spreadsheet-like and can become tedious.

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

Patrick

Building Materials, 51-100 employees

More than a year

April 2024

Construction Project Management at Par with Smartsheet
Pros

What I love most is how Smartsheet automates construction project management procedures, saving me a significant amount of time.

Cons

During the initial setup, certain features were quite intimidating to utilize.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Samita

Construction, 101-500 employees

More than a year

April 2024

Smartsheet Review
Pros

Task management is a breeze with Smartsheet, and it's worth every penny.

Cons

I can't find any drawbacks with Smartsheet. It's an exceptional software program.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Alana

Accounting, 1-10 employees

More than a year

April 2024

Smartsheet Has Powerful Project Management Features
Pros

I value Smartsheet's reliability and its incredible features that streamline our work.

Cons

Smartsheet has proven to be incredibly dependable, devoid of any flaws.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Laura

Hospital & Health Care, 500+ employees

More than a year

April 2024

Smartsheet and Project Management go Hand in Hand
Pros

It serves as a comprehensive solution for creating, organizing, tracking, and sharing multiple projects.

Cons

I can't think of any downsides to Smartsheet.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Anna

Non-Profit Organization Management, 51-100 employees

More than a year

April 2024

Iconic & Tremendous Tool for PM & TM
Pros

Smartsheet has empowered me to automate more than 90% of task and project management processes.

Cons

Since I joined my current organization as an intern, Smartsheet has never let me down.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Victor

Oil & Energy, 11-50 employees

More than a year

April 2024

A User-Friendly Workforce Tool
Pros

I absolutely loved how effortlessly Smartsheet handled tasks and applied filters based on assignees, priority levels, and expected completion dates. Overall, Smartsheet is an incredibly intuitive software, and it integrated smoothly with other systems like Google Forms.

Cons

I wish Smartsheet had a more intuitive mobile interface. When working in property management, it's crucial to be able to take note of and address issues on the go. Unfortunately, Smartsheet felt clunky and difficult to navigate on a smartphone, unlike its simplicity on a desktop computer.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

Anonymous

Not Specified, 500+ employees

Less than a year

April 2024

PM and TM in One Spot
Pros

Thanks to Smartsheet, I can manage projects and tasks on the go through its mobile application.

Cons

I've utilized it in almost all the agencies I'm currently involved with, and it functions perfectly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Franklin

Computer Software, 11-50 employees

More than a year

April 2024

Your go-to solution for project success and productivity.
Pros

I appreciate the collaborative capabilities of Smartsheet, which allow various teams to access and share crucial project information from a single platform. The intuitive automation tools make it simple to automate repetitive tasks.

Cons

It would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Barasa

Education Management, 101-500 employees

More than a year

April 2024

Smartsheet
Pros

It has excellent document building capabilities and is ideal for projects of all sizes. The high level of customization and powerful analytics are impressive. The security features are top-notch.

Cons

It lacks the capability for external connections, has a complex interface, and certain features can be challenging for specific users. It requires a significant time investment to learn for users. It also lags behind in terms of update time.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Riaan

Insurance, 11-50 employees

Less than a year

April 2024

Smart way is to use smartsheet.
Pros

The software helps keep all the data in one place and accessible across various devices. It simplifies data management.

Cons

The initial process can be a bit complex to understand and operate with the software.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Anonymous

Not Specified, 1-10 employees

More than a year

April 2024

Must get if you have a big business
Pros

I love how easily I can schedule my workers in the sheet, and it even calculates everything for you.

Cons

This app is something that everybody should have, not just for work but also at home.

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

Candace

Food & Beverages, 1-10 employees

More than a year

April 2024

Average user using time and expense tracking
Pros

It seems to offer a wide range of functionalities. The ability to track a team's time is particularly useful.

Cons

Some features are not as user-friendly as I would prefer. Additionally, I have accidentally submitted forms unintentionally.

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

Steven

Design, 51-100 employees

More than a year

April 2024

Smartsheet Delivers
Pros

Smartsheet has revolutionized our team's collaboration and project management. Its intuitive interface and seamless integration with other tools have streamlined our workflow, making it easier to track progress and meet deadlines. The automated reporting and notification features have saved us countless hours and reduced errors. Additionally, the mobile app allows us to stay connected and productive on the go. Smartsheet truly delivers for us!

Cons

I haven't come across any significant downsides to this tool.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Humashankar

Computer Software, 500+ employees

More than a year

April 2024

Workflow management tool
Pros

It's a user-friendly, customizable, and collaborative solution with powerful automation capabilities.

Cons

The complexity for simple tasks and limited mobility make it costly.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

Yogita

Education Management, 1-10 employees

Less than a year

March 2024

Smarter than a spreadsheet
Pros

Smartsheet allows me to record and report on various types of information. The sheets and reports are easily customizable, and I can assign tasks to members of my team.

Cons

Integrating sheets, reports, and dashboards has a steep learning curve.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Seth

Architecture & Planning, 11-50 employees

More than a year

March 2024

Smartsheet review
Pros

This software is user-friendly, offers great flexibility, and facilitates easy collaboration.

Cons

Smartsheet is user-friendly for smaller teams but becomes more complex to manage with large-scale projects.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Patrick

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

March 2024

A must-have platform for all project managers
Pros

The ease of use and deployment among our team is outstanding.

Cons

I have nothing negative to say about the product.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

Alexis

Hospital & Health Care, 1-10 employees

More than a year

March 2024

Smartsheet is great for office work!
Pros

Within Smartsheet, I was able to create and share forms to gather and organize information for my business.

Cons

It's easy to forget that I have a subscription, and sometimes Smartsheet fails to notify me of upcoming payments.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jennifer

Writing and Editing, 1-10 employees

March 2024

Smart Way to Plan, Track & Manage Projects
Pros

Smartsheet offers the most comprehensive PM, TM, time & expense, and kanban tools in the PPM software industry.

Cons

It's unfortunate that they haven't implemented offline access yet.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Sharon

Construction, 101-500 employees

More than a year

March 2024

Smartsheet H.I.
Pros

Team collaboration and report management are crucial for us, and Smartsheet fulfills those needs.

Cons

Currently, there are no drawbacks. It works perfectly for our reporting, team management, and sales management needs.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

David

Financial Services, 500+ employees

More than a year

March 2024

Smartsheet Essential Project Management Tool
Pros

I appreciate that Smartsheet allows for extensive customization of solutions. The premium tools provided by Smartsheet enable easy integration of our processes within the platform.

Cons

I'm not a fan of the fact that some of the formulas are very lengthy compared to how short and simple they are in Excel.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Jonathan

Information Technology and Services, 101-500 employees

More than a year

March 2024

Excellent Project Management Tool
Pros

It's fantastic for managing multiple projects/programs with interdependencies. I can easily tag/assign tasks to individuals and keep track of the critical path.

Cons

It is considerably more expensive compared to competing software.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

Rob

Retail, 500+ employees

Less than a year

March 2024

Smartsheets - The best way to create confidence in your customer!
Pros

I absolutely adore the seamless navigation, customization options, and the ability to tailor it to our company's specific needs. We rely on it daily and have discovered numerous ways to utilize its capabilities.

Cons

I haven't come across anything that I dislike about it, it always delivers and fulfills our requirements.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Taylor

Construction, 11-50 employees

More than a year

March 2024

A tool that can help you for different needs
Pros

The security measures and the ease of implementation with team members both inside and outside the company are impressive.

Cons

There are certain limitations compared to other software like Excel, Google Sheets, etc.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

Osman

E-Learning, 101-500 employees

Less than 6 months

March 2024

My Experience With Smartsheet
Pros

Smartsheet is incredibly helpful for managing projects, workflows, and all aspects of planning.

Cons

Smartsheet has performed admirably without any issues.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Esther

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

March 2024

Smartsheet is Smart
Pros

It's a breeze to use among multiple stakeholders.

Cons

It requires some investment in learning how to navigate - perhaps a tutorial video would be helpful?

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Brooke

Veterinary, 101-500 employees

More than a year

March 2024

Great software package
Pros

I love the ability to organize workflows and assign tasks to team members within the system. Having living documentation available at a moment's notice is simply amazing.

Cons

When I first started using Smartsheet, I occasionally felt a bit lost.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Evan

Entertainment, 1-10 employees

Less than a year

March 2024

Smartsheet is a Sensational Project Management Solution
Pros

This project management solution has effective and user-friendly features. Smartsheet has proven to be highly reliable.

Cons

I genuinely appreciate everything about Smartsheet. I haven't detected any weaknesses.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

George

Construction, 500+ employees

More than a year

March 2024

Helps Our Business
Pros

I really appreciate the workflow and automation features that Smartsheet provides. They significantly enhance efficiency.

Cons

I would appreciate seeing more resources published online.

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

Ethan

Financial Services, 51-100 employees

More than a year

March 2024

My business deals with debt collections on daily basis,
Pros

Although I have experience with Microsoft Excel, I find Smartsheet to be more user-friendly. It excels in data saving and retrieval.

Cons

It only allows one user at a time and lacks integration with external applications like Zapier. It performs better with simple or small tasks that don't require extensive work.

Ease of use

3

Value for money

1

Customer Support

5

Functionality

3

Mmoloki Simon

Legal Services, 1-10 employees

Less than 6 months

February 2024

Great tool to get a system off the ground quickly
Pros

It's a fantastic tool with a well-designed interface. If you're familiar with using Excel, it's a great choice.

Cons

The documentation for APIs and Add-Ons is sometimes lacking.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

Jonathan

Government Administration, 101-500 employees

Less than 6 months

February 2024

My Review Of Smartsheet
Pros

I'm a fan of the forms automation features and the idea management capabilities. It simplifies business and workflow management.

Cons

Smartsheet is the best tool I have ever used. I have no reservations about it.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Atendi

Information Technology and Services, 51-100 employees

More than a year

February 2024

There are better options
Pros

It wasn't terrible, but it feels somewhat lacking. I can't quite put my finger on it, but it lacks an appealing user experience. Since using it, I've also tried Monday, which offers similar functionality but with a much more visually pleasing interface.

Cons

It doesn't have any fancy frills or features that can be presented or shared with clients.

Ease of use

3

Value for money

2

Customer Support

3

Functionality

2

Kristi

Health, Wellness and Fitness, 51-100 employees

More than a year

February 2024

SmartyPants !
Pros

Smart Sheet is a software that we can all easily understand in society. I appreciate that about it!

Cons

There's nothing about Smartsheet that says "can't." It can and does get the job done!

Ease of use

4

Value for money

6

Customer Support

4

Functionality

6

Anonymous

Not Specified, 1-10 employees

February 2024

Valuable Productivity Tracking
Pros

It's effortless to use for both tracking and reporting purposes.

Cons

I haven't encountered any issues or problems, it's all been positive.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Rebecca

Security and Investigations, 500+ employees

More than a year

February 2024

Smart as it should be
Pros

Smartsheet incorporates project management tools and techniques seamlessly into its reporting system. The reports are easily understandable as well.

Cons

The software might require some training for users.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Osahon

Education Management, 101-500 employees

More than a year

February 2024

Goods in!
Pros

I love the real-time visibility of bookings and cancellations. It's incredibly helpful.

Cons

The software can experience some lag, especially when there is a lot of information on the screen.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

Mia

Medical Devices, 51-100 employees

Less than a year

February 2024

Another task management tool to try out.
Pros

You can effortlessly share tasks with team members and stakeholders, communicate with them through comments and attachments, and create custom reports and dashboards to monitor tasks and metrics in real time.

Cons

There is no built-in time tracking or resource management, which are crucial for managing project costs and availability. Users have to rely on add-ons or integrations for these functions.

Ease of use

6

Value for money

5

Customer Support

6

Functionality

8

Tichaona Redemptor

Information Technology and Services, 1-10 employees

February 2024

Amazing project management and collaboration tool
Pros

Smartsheet is an effective tool for managing projects from start to finish. It allows task assignment, calendar organization, document collaboration, and progress monitoring. The software boasts a user-friendly interface that simplifies navigation and maximizes the benefits of its features, leading to enhanced productivity. It serves as a powerful project management and collaboration tool, presenting a clean and intuitive spreadsheet-like interface. Its advanced automation and collaborative features streamline processes and save time.

Cons

Additional features like Pivot Table require an extra purchase. Smartsheet can sometimes be a bit too insistent on buying new licenses or upgrading to the advanced model.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Amit

Hospital & Health Care, 101-500 employees

More than a year

February 2024

an option
Pros

The setup and usage are straightforward for multiple features.

Cons

Cheaper alternatives exist, but the choice depends on your specific needs.

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

miguel

Construction, 1-10 employees

Less than a year

January 2024