Marios Chrysovergis
Not Specified, N/A employees
“User-Friendly but Pricing could improve
Pros
It's super easy to use and I barely needed any training to get started.
Cons
The pricing feels a bit high and the UI configuration has some loopholes that could use some improvement.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
7
Nadine A
Cybersecurity, 500+ employees
“User-Friendly but Resource Management Falls Short
Pros
It's easy to use and gets the job done.
Cons
The resource management features aren't effective, which makes planning a challenge.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Nenad Kljaic
AV, 101-500 employees
“somethings could be improved
Pros
it is really quick and functions well, good for planning and spreadhseets.
Cons
It is too difficult to budget and sometimes confusing.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Claudia
Hospital & Health Care, 500+ employees
More than a year
“Automate our workflow
Pros
Smartsheet lets us automate our projects very easily. In short it is reliable, and I can always count on it to get the job done.
Cons
I haven't come across any issues. It's highly effective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
bulungu
Education Management, 101-500 employees
More than a year
“Perfect for project and team management
Pros
One of the things I really like about the tool is how flexible it is. It makes juggling multiple projects and working with my team so much easier.
Cons
Well I found it quite expensive as compared to alternatives that perform the same function.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Surace
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“Makes my job stress-free
Pros
Since I started using Smartsheet, managing tasks and projects has become a simple task for me.
Cons
I can't think of many downsides. It is simply amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Winnie
Education Management, 101-500 employees
More than a year
“A reliable tool...
Pros
Even non-technical team members of our team find it tool easy to use.
Cons
Occasionally, the loading time is quite long, resulting in delays.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mwangi
Education Management, 500+ employees
More than a year
“Works the best for us...
Pros
I really like how it makes project management and scheduling so much easier with its great features. Plus the customer support is also very helpful and always proactive.
Cons
It works perfectly fine, and I haven't faced any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaleb
Hospital & Health Care, 500+ employees
More than a year
“Lives up to its name
Pros
I absolutely love being able to collaborate with multiple people and use forms to gather data. Honestly, I can't imagine going back to work without it.
Cons
One thing I do not like is the use of complicated language for rules. It would be so much easier if I could just type what I want to do in plain words instead of having to deal with formulas.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Adriano
Civic & Social Organization, 11-50 employees
More than a year
“Works perfectly without causing any problems
Pros
When it comes to managing tasks and projects, Smartsheet is our go-to choice, and it has proven to be highly effective.
Cons
It fulfills all my needs, so for now I have nothing bad to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 11-50 employees
Less than a year
“Great for smart work
Pros
I can easily handle discrepancies and discounted cash flows for internal checks and balances when I'm updating software, rerouting and validating metric transfers. In short it really helps keep everything in check.
Cons
One thing I have noticed is that compatibility across different operating systems is little tricky, especially when there are dependencies on various pathways.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kawa
Education Management, 101-500 employees
Less than a year
“Important for efficient project management
Pros
Well I really like how flexible Smartsheet is. It lets us create the exact types of sheets, forms and reports we need for our business.
Cons
One downside I've noticed with it is that it has fewer formatting options compared to most other spreadsheet softwares.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Patrick
Building Materials, 51-100 employees
More than a year
“Provides the best experience
Pros
It is very easy to use. Plus, it feels like we are working with a spreadsheet, making it familiar to most users.
Cons
Its pro become cons at times as at times using Smartsheet feels a bit too much like a spreadsheet, and it can get a little tedious.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Samita
Construction, 101-500 employees
More than a year
“Excellent for managing construction projects
Pros
What I love most is how Smartsheet automates construction project management procedures, saving me a significant amount of time.
Cons
When I first started setting things up, some of the features felt pretty intimidating to use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alana
Accounting, 1-10 employees
More than a year
“Worth the price
Pros
Task management has now become so easy for me, Thank to Smartsheet, and also it worths every penny.
Cons
I failed to find any dislikes as it is an exceptional software program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Hospital & Health Care, 500+ employees
More than a year
“Packed with useful features
Pros
I value Smartsheet's reliability and its incredible features as they helped us streamline our work.
Cons
It has proven to be incredibly dependable, free form any flaws.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Non-Profit Organization Management, 51-100 employees
More than a year
“Managing projects is easy now
Pros
It serves as a comprehensive solution to us for creating, organizing, tracking and sharing multiple projects.
Cons
I can't think of any downsides to Smartsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Victor
Oil & Energy, 11-50 employees
More than a year
“A remarkable tool
Pros
Smartsheet has empowered me to automate more than 90% of task and project management processes.
Cons
Since I joined my current organization as an intern, it has worked the best for me and has never let me down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Allows us to manage our team with ease
Pros
I absolutely loved how perfectly Smartsheet handled tasks and applied filters based on assignees, priority levels and expected completion dates. Overall, it is a highly intuitive software, and it integrates smoothly with other systems too like Google Forms.
Cons
Few thing I really wish for is the more intuitive mobile interface. When you're in property management, being able to quickly take notes and handle issues on the go is super important. And unfortunately, Smartsheet just didn't feel as smooth on my phone. It was a bit clunky and harder to navigate, especially compared to how easy it is to use on a desktop.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Franklin
Computer Software, 11-50 employees
More than a year
“Everything we need is here
Pros
Thanks to Smartsheet, I can manage projects and tasks on the go through its mobile application.
Cons
I have used it in almost all the agencies I'm currently involved with, and it functions perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barasa
Education Management, 101-500 employees
More than a year
“The ultimate tool for productivity and success
Pros
Well I really like is the collaborative capabilities of Smartsheet, which allow our various teams to access and share crucial project information from a single platform. Plus the intuitive automation tools make it simple to automate repetitive tasks.
Cons
Well I feel like it would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Riaan
Insurance, 11-50 employees
Less than a year
“Good for all sorts of projects
Pros
It has excellent document building capabilities and is ideal for projects of all sizes. Plus the high level of customization and powerful analytics are impressive. I also found the security features simply the best.
Cons
It lacks the capability for external connections, has a complex interface and certain features can be difficult to uses. Plus it took significant time of ours to learn. It also lags behind in terms of update time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
“Optimize our workflows in a smart way
Pros
SmartSheet software helps us keep all the data in one place and accessible across various devices. It simplifies data management for us.
Cons
The initial process seems a bit complex to understand and operate. But with time we get the hang of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Candace
Food & Beverages, 1-10 employees
More than a year
“Must get if you have a big business
Pros
I love how easily I can schedule my workers in the sheet, and it even calculates everything for you.
Cons
This app is something that everybody should have, not just for work but also at home.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Steven
Design, 51-100 employees
More than a year
“Average user using time and expense tracking
Pros
It seems to offer a wide range of functionalities. The ability to track a team's time is particularly useful.
Cons
Some features are not as user-friendly as I would prefer. Additionally, I have accidentally submitted forms unintentionally.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Humashankar
Computer Software, 500+ employees
More than a year
“Smartsheet Delivers
Pros
Smartsheet has revolutionized our team's collaboration and project management. Its intuitive interface and seamless integration with other tools have streamlined our workflow, making it easier to track progress and meet deadlines. The automated reporting and notification features have saved us countless hours and reduced errors. Additionally, the mobile app allows us to stay connected and productive on the go. Smartsheet truly delivers for us!
Cons
I haven't come across any significant downsides to this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yogita
Education Management, 1-10 employees
Less than a year
“Workflow management tool
Pros
It's a user-friendly, customizable, and collaborative solution with powerful automation capabilities.
Cons
The complexity for simple tasks and limited mobility make it costly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Seth
Architecture & Planning, 11-50 employees
More than a year
“Smarter than a spreadsheet
Pros
Smartsheet allows me to record and report on various types of information. The sheets and reports are easily customizable, and I can assign tasks to members of my team.
Cons
Integrating sheets, reports, and dashboards has a steep learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Patrick
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
“Smartsheet review
Pros
This software is user-friendly, offers great flexibility, and facilitates easy collaboration.
Cons
Smartsheet is user-friendly for smaller teams but becomes more complex to manage with large-scale projects.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alexis
Hospital & Health Care, 1-10 employees
More than a year
“A must-have platform for all project managers
Pros
The ease of use and deployment among our team is outstanding.
Cons
I have nothing negative to say about the product.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Jennifer
Writing and Editing, 1-10 employees
“Smartsheet is great for office work!
Pros
Within Smartsheet, I was able to create and share forms to gather and organize information for my business.
Cons
It's easy to forget that I have a subscription, and sometimes Smartsheet fails to notify me of upcoming payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Construction, 101-500 employees
More than a year
“Smart Way to Plan, Track & Manage Projects
Pros
Smartsheet offers the most comprehensive PM, TM, time & expense, and kanban tools in the PPM software industry.
Cons
It's unfortunate that they haven't implemented offline access yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David
Financial Services, 500+ employees
More than a year
“Smartsheet H.I.
Pros
Team collaboration and report management are crucial for us, and Smartsheet fulfills those needs.
Cons
Currently, there are no drawbacks. It works perfectly for our reporting, team management, and sales management needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jonathan
Information Technology and Services, 101-500 employees
More than a year
“Smartsheet Essential Project Management Tool
Pros
I appreciate that Smartsheet allows for extensive customization of solutions. The premium tools provided by Smartsheet enable easy integration of our processes within the platform.
Cons
I'm not a fan of the fact that some of the formulas are very lengthy compared to how short and simple they are in Excel.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Rob
Retail, 500+ employees
Less than a year
“Excellent Project Management Tool
Pros
It's fantastic for managing multiple projects/programs with interdependencies. I can easily tag/assign tasks to individuals and keep track of the critical path.
Cons
It is considerably more expensive compared to competing software.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Taylor
Construction, 11-50 employees
More than a year
“Smartsheets - The best way to create confidence in your customer!
Pros
I absolutely adore the seamless navigation, customization options, and the ability to tailor it to our company's specific needs. We rely on it daily and have discovered numerous ways to utilize its capabilities.
Cons
I haven't come across anything that I dislike about it, it always delivers and fulfills our requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osman
E-Learning, 101-500 employees
Less than 6 months
“A tool that can help you for different needs
Pros
The security measures and the ease of implementation with team members both inside and outside the company are impressive.
Cons
There are certain limitations compared to other software like Excel, Google Sheets, etc.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Esther
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“My Experience With Smartsheet
Pros
Smartsheet is incredibly helpful for managing projects, workflows, and all aspects of planning.
Cons
Smartsheet has performed admirably without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Brooke
Veterinary, 101-500 employees
More than a year
“Smartsheet is Smart
Pros
It's a breeze to use among multiple stakeholders.
Cons
It requires some investment in learning how to navigate - perhaps a tutorial video would be helpful?
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Evan
Entertainment, 1-10 employees
Less than a year
“Great software package
Pros
I love the ability to organize workflows and assign tasks to team members within the system. Having living documentation available at a moment's notice is simply amazing.
Cons
When I first started using Smartsheet, I occasionally felt a bit lost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
George
Construction, 500+ employees
More than a year
“Smartsheet is a Sensational Project Management Solution
Pros
This project management solution has effective and user-friendly features. Smartsheet has proven to be highly reliable.
Cons
I genuinely appreciate everything about Smartsheet. I haven't detected any weaknesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ethan
Financial Services, 51-100 employees
More than a year
“Helps Our Business
Pros
I really appreciate the workflow and automation features that Smartsheet provides. They significantly enhance efficiency.
Cons
I would appreciate seeing more resources published online.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Mmoloki Simon
Legal Services, 1-10 employees
Less than 6 months
“My business deals with debt collections on daily basis,
Pros
Although I have experience with Microsoft Excel, I find Smartsheet to be more user-friendly. It excels in data saving and retrieval.
Cons
It only allows one user at a time and lacks integration with external applications like Zapier. It performs better with simple or small tasks that don't require extensive work.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
5
Functionality
3
Jonathan
Government Administration, 101-500 employees
Less than 6 months
“Great tool to get a system off the ground quickly
Pros
It's a fantastic tool with a well-designed interface. If you're familiar with using Excel, it's a great choice.
Cons
The documentation for APIs and Add-Ons is sometimes lacking.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Atendi
Information Technology and Services, 51-100 employees
More than a year
“My Review Of Smartsheet
Pros
I'm a fan of the forms automation features and the idea management capabilities. It simplifies business and workflow management.
Cons
Smartsheet is the best tool I have ever used. I have no reservations about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kristi
Health, Wellness and Fitness, 51-100 employees
More than a year
“There are better options
Pros
It wasn't terrible, but it feels somewhat lacking. I can't quite put my finger on it, but it lacks an appealing user experience. Since using it, I've also tried Monday, which offers similar functionality but with a much more visually pleasing interface.
Cons
It doesn't have any fancy frills or features that can be presented or shared with clients.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Anonymous
Not Specified, 1-10 employees
“SmartyPants !
Pros
Smart Sheet is a software that we can all easily understand in society. I appreciate that about it!
Cons
There's nothing about Smartsheet that says "can't." It can and does get the job done!
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Rebecca
Security and Investigations, 500+ employees
More than a year
“Valuable Productivity Tracking
Pros
It's effortless to use for both tracking and reporting purposes.
Cons
I haven't encountered any issues or problems, it's all been positive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Osahon
Education Management, 101-500 employees
More than a year
“Smart as it should be
Pros
Smartsheet incorporates project management tools and techniques seamlessly into its reporting system. The reports are easily understandable as well.
Cons
The software might require some training for users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Mia
Medical Devices, 51-100 employees
Less than a year
“Goods in!
Pros
I love the real-time visibility of bookings and cancellations. It's incredibly helpful.
Cons
The software can experience some lag, especially when there is a lot of information on the screen.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10