Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Marios Chrysovergis
Not Specified, N/A employees
“User-Friendly but Pricing could improve
Pros
It's super easy to use and I barely needed any training to get started.
Cons
The pricing feels a bit high and the UI configuration has some loopholes that could use some improvement.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
7
Nadine A
Cybersecurity, 500+ employees
“User-Friendly but Resource Management Falls Short
Pros
It's easy to use and gets the job done.
Cons
The resource management features aren't effective, which makes planning a challenge.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Nenad Kljaic
AV, 101-500 employees
“somethings could be improved
Pros
it is really quick and functions well, good for planning and spreadhseets.
Cons
It is too difficult to budget and sometimes confusing.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Claudia
Hospital & Health Care, 500+ employees
More than a year
“Automate our workflow
Pros
Smartsheet lets us automate our projects very easily. In short it is reliable, and I can always count on it to get the job done.
Cons
I haven't come across any issues. It's highly effective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
bulungu
Education Management, 101-500 employees
More than a year
“Perfect for project and team management
Pros
One of the things I really like about the tool is how flexible it is. It makes juggling multiple projects and working with my team so much easier.
Cons
Well I found it quite expensive as compared to alternatives that perform the same function.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Surace
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“Makes my job stress-free
Pros
Since I started using Smartsheet, managing tasks and projects has become a simple task for me.
Cons
I can't think of many downsides. It is simply amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Winnie
Education Management, 101-500 employees
More than a year
“A reliable tool...
Pros
Even non-technical team members of our team find it tool easy to use.
Cons
Occasionally, the loading time is quite long, resulting in delays.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mwangi
Education Management, 500+ employees
More than a year
“Works the best for us...
Pros
I really like how it makes project management and scheduling so much easier with its great features. Plus the customer support is also very helpful and always proactive.
Cons
It works perfectly fine, and I haven't faced any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaleb
Hospital & Health Care, 500+ employees
More than a year
“Lives up to its name
Pros
I absolutely love being able to collaborate with multiple people and use forms to gather data. Honestly, I can't imagine going back to work without it.
Cons
One thing I do not like is the use of complicated language for rules. It would be so much easier if I could just type what I want to do in plain words instead of having to deal with formulas.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Adriano
Civic & Social Organization, 11-50 employees
More than a year
“Works perfectly without causing any problems
Pros
When it comes to managing tasks and projects, Smartsheet is our go-to choice, and it has proven to be highly effective.
Cons
It fulfills all my needs, so for now I have nothing bad to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 11-50 employees
Less than a year
“Great for smart work
Pros
I can easily handle discrepancies and discounted cash flows for internal checks and balances when I'm updating software, rerouting and validating metric transfers. In short it really helps keep everything in check.
Cons
One thing I have noticed is that compatibility across different operating systems is little tricky, especially when there are dependencies on various pathways.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kawa
Education Management, 101-500 employees
Less than a year
“Important for efficient project management
Pros
Well I really like how flexible Smartsheet is. It lets us create the exact types of sheets, forms and reports we need for our business.
Cons
One downside I've noticed with it is that it has fewer formatting options compared to most other spreadsheet softwares.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Patrick
Building Materials, 51-100 employees
More than a year
“Provides the best experience
Pros
It is very easy to use. Plus, it feels like we are working with a spreadsheet, making it familiar to most users.
Cons
Its pro become cons at times as at times using Smartsheet feels a bit too much like a spreadsheet, and it can get a little tedious.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Samita
Construction, 101-500 employees
More than a year
“Excellent for managing construction projects
Pros
What I love most is how Smartsheet automates construction project management procedures, saving me a significant amount of time.
Cons
When I first started setting things up, some of the features felt pretty intimidating to use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alana
Accounting, 1-10 employees
More than a year
“Worth the price
Pros
Task management has now become so easy for me, Thank to Smartsheet, and also it worths every penny.
Cons
I failed to find any dislikes as it is an exceptional software program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Hospital & Health Care, 500+ employees
More than a year
“Packed with useful features
Pros
I value Smartsheet's reliability and its incredible features as they helped us streamline our work.
Cons
It has proven to be incredibly dependable, free form any flaws.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Non-Profit Organization Management, 51-100 employees
More than a year
“Managing projects is easy now
Pros
It serves as a comprehensive solution to us for creating, organizing, tracking and sharing multiple projects.
Cons
I can't think of any downsides to Smartsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Victor
Oil & Energy, 11-50 employees
More than a year
“A remarkable tool
Pros
Smartsheet has empowered me to automate more than 90% of task and project management processes.
Cons
Since I joined my current organization as an intern, it has worked the best for me and has never let me down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Allows us to manage our team with ease
Pros
I absolutely loved how perfectly Smartsheet handled tasks and applied filters based on assignees, priority levels and expected completion dates. Overall, it is a highly intuitive software, and it integrates smoothly with other systems too like Google Forms.
Cons
Few thing I really wish for is the more intuitive mobile interface. When you're in property management, being able to quickly take notes and handle issues on the go is super important. And unfortunately, Smartsheet just didn't feel as smooth on my phone. It was a bit clunky and harder to navigate, especially compared to how easy it is to use on a desktop.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Franklin
Computer Software, 11-50 employees
More than a year
“Everything we need is here
Pros
Thanks to Smartsheet, I can manage projects and tasks on the go through its mobile application.
Cons
I have used it in almost all the agencies I'm currently involved with, and it functions perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10