Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

MC

Marios Chrysovergis

Not Specified, N/A employees

4.0
February 2025

User-Friendly but Pricing could improve

Pros

It's super easy to use and I barely needed any training to get started.

Cons

The pricing feels a bit high and the UI configuration has some loopholes that could use some improvement.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

7

NA

Nadine A

Cybersecurity, 500+ employees

4.0
February 2025

User-Friendly but Resource Management Falls Short

Pros

It's easy to use and gets the job done.

Cons

The resource management features aren't effective, which makes planning a challenge.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

NK

Nenad Kljaic

AV, 101-500 employees

3.0
January 2025

somethings could be improved

Pros

it is really quick and functions well, good for planning and spreadhseets.

Cons

It is too difficult to budget and sometimes confusing.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

7

C

Claudia

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2024

Automate our workflow

Pros

Smartsheet lets us automate our projects very easily. In short it is reliable, and I can always count on it to get the job done.

Cons

I haven't come across any issues. It's highly effective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

bulungu

Education Management, 101-500 employees

More than a year

5.0
April 2024

Perfect for project and team management

Pros

One of the things I really like about the tool is how flexible it is. It makes juggling multiple projects and working with my team so much easier.

Cons

Well I found it quite expensive as compared to alternatives that perform the same function.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Surace

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

5.0
April 2024

Makes my job stress-free

Pros

Since I started using Smartsheet, managing tasks and projects has become a simple task for me.

Cons

I can't think of many downsides. It is simply amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Winnie

Education Management, 101-500 employees

More than a year

5.0
April 2024

A reliable tool...

Pros

Even non-technical team members of our team find it tool easy to use.

Cons

Occasionally, the loading time is quite long, resulting in delays.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mwangi

Education Management, 500+ employees

More than a year

5.0
April 2024

Works the best for us...

Pros

I really like how it makes project management and scheduling so much easier with its great features. Plus the customer support is also very helpful and always proactive.

Cons

It works perfectly fine, and I haven't faced any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kaleb

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2024

Lives up to its name

Pros

I absolutely love being able to collaborate with multiple people and use forms to gather data. Honestly, I can't imagine going back to work without it.

Cons

One thing I do not like is the use of complicated language for rules. It would be so much easier if I could just type what I want to do in plain words instead of having to deal with formulas.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Adriano

Civic & Social Organization, 11-50 employees

More than a year

5.0
April 2024

Works perfectly without causing any problems

Pros

When it comes to managing tasks and projects, Smartsheet is our go-to choice, and it has proven to be highly effective.

Cons

It fulfills all my needs, so for now I have nothing bad to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
April 2024

Great for smart work

Pros

I can easily handle discrepancies and discounted cash flows for internal checks and balances when I'm updating software, rerouting and validating metric transfers. In short it really helps keep everything in check.

Cons

One thing I have noticed is that compatibility across different operating systems is little tricky, especially when there are dependencies on various pathways.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kawa

Education Management, 101-500 employees

Less than a year

5.0
April 2024

Important for efficient project management

Pros

Well I really like how flexible Smartsheet is. It lets us create the exact types of sheets, forms and reports we need for our business.

Cons

One downside I've noticed with it is that it has fewer formatting options compared to most other spreadsheet softwares.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Patrick

Building Materials, 51-100 employees

More than a year

3.0
April 2024

Provides the best experience

Pros

It is very easy to use. Plus, it feels like we are working with a spreadsheet, making it familiar to most users.

Cons

Its pro become cons at times as at times using Smartsheet feels a bit too much like a spreadsheet, and it can get a little tedious.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

S

Samita

Construction, 101-500 employees

More than a year

4.0
April 2024

Excellent for managing construction projects

Pros

What I love most is how Smartsheet automates construction project management procedures, saving me a significant amount of time.

Cons

When I first started setting things up, some of the features felt pretty intimidating to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Alana

Accounting, 1-10 employees

More than a year

5.0
April 2024

Worth the price

Pros

Task management has now become so easy for me, Thank to Smartsheet, and also it worths every penny.

Cons

I failed to find any dislikes as it is an exceptional software program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2024

Packed with useful features

Pros

I value Smartsheet's reliability and its incredible features as they helped us streamline our work.

Cons

It has proven to be incredibly dependable, free form any flaws.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anna

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
April 2024

Managing projects is easy now

Pros

It serves as a comprehensive solution to us for creating, organizing, tracking and sharing multiple projects.

Cons

I can't think of any downsides to Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

V

Victor

Oil & Energy, 11-50 employees

More than a year

5.0
April 2024

A remarkable tool

Pros

Smartsheet has empowered me to automate more than 90% of task and project management processes.

Cons

Since I joined my current organization as an intern, it has worked the best for me and has never let me down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
April 2024

Allows us to manage our team with ease

Pros

I absolutely loved how perfectly Smartsheet handled tasks and applied filters based on assignees, priority levels and expected completion dates. Overall, it is a highly intuitive software, and it integrates smoothly with other systems too like Google Forms.

Cons

Few thing I really wish for is the more intuitive mobile interface. When you're in property management, being able to quickly take notes and handle issues on the go is super important. And unfortunately, Smartsheet just didn't feel as smooth on my phone. It was a bit clunky and harder to navigate, especially compared to how easy it is to use on a desktop.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

F

Franklin

Computer Software, 11-50 employees

More than a year

5.0
April 2024

Everything we need is here

Pros

Thanks to Smartsheet, I can manage projects and tasks on the go through its mobile application.

Cons

I have used it in almost all the agencies I'm currently involved with, and it functions perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barasa

Education Management, 101-500 employees

More than a year

5.0
April 2024

The ultimate tool for productivity and success

Pros

Well I really like is the collaborative capabilities of Smartsheet, which allow our various teams to access and share crucial project information from a single platform. Plus the intuitive automation tools make it simple to automate repetitive tasks.

Cons

Well I feel like it would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Riaan

Insurance, 11-50 employees

Less than a year

4.0
April 2024

Good for all sorts of projects

Pros

It has excellent document building capabilities and is ideal for projects of all sizes. Plus the high level of customization and powerful analytics are impressive. I also found the security features simply the best.

Cons

It lacks the capability for external connections, has a complex interface and certain features can be difficult to uses. Plus it took significant time of ours to learn. It also lags behind in terms of update time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
April 2024

Optimize our workflows in a smart way

Pros

SmartSheet software helps us keep all the data in one place and accessible across various devices. It simplifies data management for us.

Cons

The initial process seems a bit complex to understand and operate. But with time we get the hang of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Candace

Food & Beverages, 1-10 employees

More than a year

5.0
April 2024

Must get if you have a big business

Pros

I love how easily I can schedule my workers in the sheet, and it even calculates everything for you.

Cons

This app is something that everybody should have, not just for work but also at home.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

S

Steven

Design, 51-100 employees

More than a year

3.0
April 2024

Average user using time and expense tracking

Pros

It seems to offer a wide range of functionalities. The ability to track a team's time is particularly useful.

Cons

Some features are not as user-friendly as I would prefer. Additionally, I have accidentally submitted forms unintentionally.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

H

Humashankar

Computer Software, 500+ employees

More than a year

5.0
April 2024

Smartsheet Delivers

Pros

Smartsheet has revolutionized our team's collaboration and project management. Its intuitive interface and seamless integration with other tools have streamlined our workflow, making it easier to track progress and meet deadlines. The automated reporting and notification features have saved us countless hours and reduced errors. Additionally, the mobile app allows us to stay connected and productive on the go. Smartsheet truly delivers for us!

Cons

I haven't come across any significant downsides to this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y

Yogita

Education Management, 1-10 employees

Less than a year

5.0
March 2024

Workflow management tool

Pros

It's a user-friendly, customizable, and collaborative solution with powerful automation capabilities.

Cons

The complexity for simple tasks and limited mobility make it costly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

S

Seth

Architecture & Planning, 11-50 employees

More than a year

5.0
March 2024

Smarter than a spreadsheet

Pros

Smartsheet allows me to record and report on various types of information. The sheets and reports are easily customizable, and I can assign tasks to members of my team.

Cons

Integrating sheets, reports, and dashboards has a steep learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Patrick

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

5.0
March 2024

Smartsheet review

Pros

This software is user-friendly, offers great flexibility, and facilitates easy collaboration.

Cons

Smartsheet is user-friendly for smaller teams but becomes more complex to manage with large-scale projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Alexis

Hospital & Health Care, 1-10 employees

More than a year

5.0
March 2024

A must-have platform for all project managers

Pros

The ease of use and deployment among our team is outstanding.

Cons

I have nothing negative to say about the product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

J

Jennifer

Writing and Editing, 1-10 employees

5.0
March 2024

Smartsheet is great for office work!

Pros

Within Smartsheet, I was able to create and share forms to gather and organize information for my business.

Cons

It's easy to forget that I have a subscription, and sometimes Smartsheet fails to notify me of upcoming payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sharon

Construction, 101-500 employees

More than a year

4.0
March 2024

Smart Way to Plan, Track & Manage Projects

Pros

Smartsheet offers the most comprehensive PM, TM, time & expense, and kanban tools in the PPM software industry.

Cons

It's unfortunate that they haven't implemented offline access yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

David

Financial Services, 500+ employees

More than a year

5.0
March 2024

Smartsheet H.I.

Pros

Team collaboration and report management are crucial for us, and Smartsheet fulfills those needs.

Cons

Currently, there are no drawbacks. It works perfectly for our reporting, team management, and sales management needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jonathan

Information Technology and Services, 101-500 employees

More than a year

4.0
March 2024

Smartsheet Essential Project Management Tool

Pros

I appreciate that Smartsheet allows for extensive customization of solutions. The premium tools provided by Smartsheet enable easy integration of our processes within the platform.

Cons

I'm not a fan of the fact that some of the formulas are very lengthy compared to how short and simple they are in Excel.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

R

Rob

Retail, 500+ employees

Less than a year

4.0
March 2024

Excellent Project Management Tool

Pros

It's fantastic for managing multiple projects/programs with interdependencies. I can easily tag/assign tasks to individuals and keep track of the critical path.

Cons

It is considerably more expensive compared to competing software.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

T

Taylor

Construction, 11-50 employees

More than a year

5.0
March 2024

Smartsheets - The best way to create confidence in your customer!

Pros

I absolutely adore the seamless navigation, customization options, and the ability to tailor it to our company's specific needs. We rely on it daily and have discovered numerous ways to utilize its capabilities.

Cons

I haven't come across anything that I dislike about it, it always delivers and fulfills our requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Osman

E-Learning, 101-500 employees

Less than 6 months

4.0
March 2024

A tool that can help you for different needs

Pros

The security measures and the ease of implementation with team members both inside and outside the company are impressive.

Cons

There are certain limitations compared to other software like Excel, Google Sheets, etc.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

E

Esther

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

5.0
March 2024

My Experience With Smartsheet

Pros

Smartsheet is incredibly helpful for managing projects, workflows, and all aspects of planning.

Cons

Smartsheet has performed admirably without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

B

Brooke

Veterinary, 101-500 employees

More than a year

5.0
March 2024

Smartsheet is Smart

Pros

It's a breeze to use among multiple stakeholders.

Cons

It requires some investment in learning how to navigate - perhaps a tutorial video would be helpful?

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

E

Evan

Entertainment, 1-10 employees

Less than a year

5.0
March 2024

Great software package

Pros

I love the ability to organize workflows and assign tasks to team members within the system. Having living documentation available at a moment's notice is simply amazing.

Cons

When I first started using Smartsheet, I occasionally felt a bit lost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

G

George

Construction, 500+ employees

More than a year

5.0
March 2024

Smartsheet is a Sensational Project Management Solution

Pros

This project management solution has effective and user-friendly features. Smartsheet has proven to be highly reliable.

Cons

I genuinely appreciate everything about Smartsheet. I haven't detected any weaknesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ethan

Financial Services, 51-100 employees

More than a year

4.0
March 2024

Helps Our Business

Pros

I really appreciate the workflow and automation features that Smartsheet provides. They significantly enhance efficiency.

Cons

I would appreciate seeing more resources published online.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

MS

Mmoloki Simon

Legal Services, 1-10 employees

Less than 6 months

2.0
February 2024

My business deals with debt collections on daily basis,

Pros

Although I have experience with Microsoft Excel, I find Smartsheet to be more user-friendly. It excels in data saving and retrieval.

Cons

It only allows one user at a time and lacks integration with external applications like Zapier. It performs better with simple or small tasks that don't require extensive work.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

5

Functionality

3

J

Jonathan

Government Administration, 101-500 employees

Less than 6 months

4.0
February 2024

Great tool to get a system off the ground quickly

Pros

It's a fantastic tool with a well-designed interface. If you're familiar with using Excel, it's a great choice.

Cons

The documentation for APIs and Add-Ons is sometimes lacking.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

A

Atendi

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2024

My Review Of Smartsheet

Pros

I'm a fan of the forms automation features and the idea management capabilities. It simplifies business and workflow management.

Cons

Smartsheet is the best tool I have ever used. I have no reservations about it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K

Kristi

Health, Wellness and Fitness, 51-100 employees

More than a year

2.0
February 2024

There are better options

Pros

It wasn't terrible, but it feels somewhat lacking. I can't quite put my finger on it, but it lacks an appealing user experience. Since using it, I've also tried Monday, which offers similar functionality but with a much more visually pleasing interface.

Cons

It doesn't have any fancy frills or features that can be presented or shared with clients.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

3

Functionality

2

A

Anonymous

Not Specified, 1-10 employees

3.0
February 2024

SmartyPants !

Pros

Smart Sheet is a software that we can all easily understand in society. I appreciate that about it!

Cons

There's nothing about Smartsheet that says "can't." It can and does get the job done!

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

6

R

Rebecca

Security and Investigations, 500+ employees

More than a year

4.0
February 2024

Valuable Productivity Tracking

Pros

It's effortless to use for both tracking and reporting purposes.

Cons

I haven't encountered any issues or problems, it's all been positive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O

Osahon

Education Management, 101-500 employees

More than a year

5.0
February 2024

Smart as it should be

Pros

Smartsheet incorporates project management tools and techniques seamlessly into its reporting system. The reports are easily understandable as well.

Cons

The software might require some training for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

M

Mia

Medical Devices, 51-100 employees

Less than a year

4.0
February 2024

Goods in!

Pros

I love the real-time visibility of bookings and cancellations. It's incredibly helpful.

Cons

The software can experience some lag, especially when there is a lot of information on the screen.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10