Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 775 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
$12
per member per month
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Smartsheet Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
Smartsheet Features
Automation
Automation is a no-code workflow builder within Smartsheet. It lets users set up clear rules that send approval requests, reminders, and status updates on their own. This keeps processes moving smoothly without needing continuous manual follow-up. Workflows can run on a schedule or in response to changes, and updates can be sent through email, Teams, or Slack.
Forms
Forms are a data collection tool in Smartsheet. It lets users create branded, customizable forms with conditional logic to gather information for requests, fieldwork, events, or feedback. The system sends incoming responses straight to the target sheets. Teams can embed or share these forms anywhere, and users can fill them out on mobile devices even with weak internet access.
Resource Management
This feature helps manage people across projects. It gives a clear view of who is available and what everyone is working on. This lets managers balance workloads, assign tasks based on specific skills, and track time against project estimates. It also helps forecast future staffing needs and use placeholder roles for unassigned work.
Dashboards
Dashboards pull data from multiple sheets into a single visual view. Users can check project status at a glance and track progress over time without switching between sheets.The feature also lets teams generate AI-powered visualizations and query their data directly through interactive conversations.
Calendar App
SmartSheets Calendar App displays data as an interactive calendar. It combines multiple sheets into one central calendar. It applies color-coded categories across several display views and stays in sync automatically whenever the underlying sheet data changes.
Smartsheet Key Sentiments
Most Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Least Positive Sentiments
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Most Positive Sentiments
Least Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Pros And Cons of Smartsheet
Pros
Automated reminders help prevent missed deadlines
Dashboards provide real-time project visibility
Automation reduces manual status update work
Flexible views support varied project needs
Centralizes scattered spreadsheets into one place
Cons
Mobile app lacks full desktop functionality
No multiple tabs within one document
Large sheets can feel slow
Smartsheet Pricing
Pro | Business | Enterprise | Advanced Work |
|---|---|---|---|
$12 per member per month | $24 per member per month | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Aug 28, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Smartsheet Reviews
Total 775 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars0%
Share your experience
Anonymous
Retail, 500+ employees
Less than a year
“Top pick!”
Pros
Keeping customer details, sales tasks and follow-ups in one place was the biggest advantage of switching to this tool. It made it much easier to see what needed attention, stay on top of important deadlines and avoid letting anything slip through the cracks. It was also really helpful for sharing updates with teammates without getting stuck in long email threads.
Cons
At the beginning, the interface felt a bit overwhelming because there are so many features and customization choices available. It took a while to feel fully comfortable using everything and some of the more advanced functions definitely come with a learning curve.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Pupp Robinson
Events Services, 1-10 employees
More than a year
“commendable support”
Pros
Working with this software has been really positive because several team members can collaborate in one place and the automation features help me manage tasks much more efficiently. I also appreciate their customer support since whenever I've had questions, I've been able to reach a real person quickly.
Cons
Collaboration sometimes becomes frustrating. When team members have different license levels, it can make things more complicated if you're trying to build and manage sheets together.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Anonymous
Publishing, 51-100 employees
More than a year
“flexible project tracking”
Pros
Ever since I started using it, its so much easier to keep projects organized and moving forward. It's flexible enough to handle tasks, timelines and team collaboration all in one place... and this helps a lot. The admin side and user management feel adaptive too so adding collaborators or getting things deployed is pretty simple. If you've worked with other Gantt chart or project management tools before, it doesn't take much training to get up and running.
Cons
It's a strong overall product but some of the more advanced features do take time to learn and set up properly. Reporting also feels somewhat limited when compared with full business intelligence platforms. Permission management can get a bit tiring as well. Also, the price feels high for how we use it especially since we mainly rely on it as a project management and collaboration tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
Does Smartsheet offer an API?
Yes, Smartsheet offers an API.
Does Smartsheet have a mobile app?
Yes, Smartsheet offers mobile apps for iOS and Android users.
Who are the typical users of Smartsheet?
Smartsheet serves businesses of all sizes, with particular use in government, construction, life sciences, higher education, and healthcare.
What level of support does Smartsheet offer?
Smartsheet provides support through in-app AI chat, live chat, phone, help and learning content, Smartsheet community, ticketing, and Smartsheet University, as well as standards and premium support packages.
What other apps does Smartsheet integrate with?
Smartsheet integrates with tools including Jira, Power BI, SAP ERP, ServiceNow, Tableau, Workday, and Salesforce.
What types of pricing plans does Smartsheet offer?
Smartsheet offers Pro plan at $12/member/month, Business plan at $24/member/month, and custom Enterprise, and Advanced Work Management plans. Get in touch for a personalized Smartsheet cost estimate.
What language does Smartsheet support?
Smartsheet is available in English, Spanish, Portuguese, French, German, Italian, Russian, and Japanese.