Smartsheet
Last Updated
Key Takeaways
Generated from the text of customer reviews
Smartsheet is a work management platform for project managers, PMOs, and operations teams across construction, marketing, IT, and professional services. Users laud its automated workflows that reduce repetitive manual tasks, while some complain about its formulas not being as flexible as Excel's. The platform recently added Gemini, ChatGPT, and Microsoft CoPilot connections for MCP servers.
Our Verdict
Smartsheet is a suitable option for mid-to-large teams that rely on automation and cross-team coordination. It keeps multi-project workloads running smoothly without endless check-ins. Its starting prices are fair; however, costs can build up with more users and extra add-ons. We recommend it for teams that need consistent and coordinated project tracking.
Overall Rating
Based on 774 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
$12
per member per month
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Smartsheet Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Smartsheet?
Smartsheet is an AI-powered Work Management platform that facilitates cross-functional team collaboration on complex projects. It's set up makes it easy to plan and automate projects. Teams can view tasks in different ways, like a grid, timeline, or calendar, which makes it simple to keep track of schedules. The system can even automatically send reminders and update task and approval statuses. The dashboard pulls data from multiple sheets, so teams can see exactly where a project stands. Smartsheet is used by both small businesses and large enterprises.
What Is Smartsheet Best For?
"Views" with Gantt is a notable feature of the software. It turns project data into a visual timeline that shows task duration, how tasks connect, and which tasks are critical to the project. It suits teams managing projects with multiple interdependent tasks and changing deadlines, such as product launches or construction schedules. Project managers use it to track progress against the original plan and catch scheduling problems early on. This helps keep complex, multi-task projects on schedule with less manual tracking.
How Much Does Smartsheet Cost?
Smartsheet price starts at $12/member/month. This Pro plan supports 1 to 10 members and includes unlimited Contributors, Gantt, table, board and calendar views, rich formulas, AI features, and 250 automations/month. Further pricing tiers of the software are as follows:
- Business - $24/member/month
- Enterprise - Custom pricing
- Advanced Work Management - Custom pricing
In addition to the base subscription costs, organizations can add the following premium capabilities to their Smartsheet plan, such as:
- Dynamic View: Starts from $125/month
- Data Shuttle: Starts from $100/month
Customer reviews present mixed views on Smartsheet pricing. Some small businesses find it highly affordable compared with specialized project management tools. Others note that the overall cost can increase with premium capabilities, additional seats, and paid add-ons.
Disclaimer: The pricing is subject to change.
Smartsheet Integrations
Smartsheet integrates with a variety of third-party applications, such as:
- Jira software
- Microsoft Power BI
- SAP ERP
- ServiceNow
- Tableau software
- Workday
- Slack software
How Does Smartsheet Work?
Here's how you can access the platform and start using its features:
- Log in to Smartsheet to access your workspaces, folders, and existing sheets
- Create a sheet by starting from a pre-built template or building one from scratch
- Set up columns and rows to organize tasks, owners, dates, and status fields
- Collect data through forms that feed submitted information directly into the sheet
- Configure automated workflows to trigger approval requests, reminders, and status update notifications
- Track progress by switching between Grid, Gantt, Card, or Calendar views
- Collaborate with team members using comments, file attachments, and shared access permissions
- Build dashboards and reports to consolidate data from multiple sheets into one view
Who Is Smartsheet For?
Smartsheet is an excellent choice for businesses of all sizes, from small startups to large enterprises. It is particularly beneficial for industries such as:
- Government
- Construction
- Life sciences
- Higher education
- Healthcare
Smartsheet Use Cases
Based on our analysis of user feedback and Smartsheet features, we have identified the following key scenarios where it is a good fit:
1. Project Teams Breaking Down Complex Work Into Manageable Tasks
For project teams, Smartsheet is useful when large projects need to be broken into smaller tasks, dependencies, and milestones before work begins. Its project planning tools show how changes to one task can affect other tasks. Moreover, they display this information on Gantt, Kanban, and Grid views depending on how the team prefers to see the work. Users laud how this keeps everyone aligned with project progress and timelines.
2. Business PMOs Allocating People Across Multiple Concurrent Projects
Business PMOs turn to Smartsheet when resource conflicts across multiple projects start causing delays. Its resource management tools lets PMO leaders visualize capacity across the portfolio, assign the right people to the right projects, and forecast resourcing needs before conflicts arise. This helps PMOs keep schedules and budgets on track across several projects running at once. In this regard, reviewers indicate their satisfaction with Smartsheet for not only data updates but also keeping them accurate.
3. IT Teams Consolidating Different Requests Into A Single Intake Point
IT teams handling requests from multiple channels like email, ServiceNow tickets, and Jira issues may easily lose sight of what's really going on. That's where Smartsheet comes in, bringing all these requests together into one place. This way, teams can see what's coming in and match it up against what they can actually handle. It even identifies which requests to line up with what's important to the company before they commit to doing them.
4. Creative Teams Centralizing Feedback And Approvals On Content Reviews
Creative teams often lose time hunting down feedback scattered across emails and files. Smartsheet solves this by centralizing the proofing process in one spot. Reviewers can leave comments directly on assets, track version history, and log final approvals together. This keeps creative projects moving forward smoothly without stakeholders starting separate feedback threads outside the platform. User feedback particularly appreciates its ability to conduct weekly project reviews with all notes and follow-up items.
5. Teams Automating Recurring Data Transfers Between Smartsheet And Other Systems
Users highlight how Smartsheet facilitates the storage and transfer of data between teams. Besides that, they rely on this platform for data spread across ERPs, CRMs, or other databases. Its "Data Shuttle" moves that data automatically instead of copying it by hand. Workflows can be scheduled to bring data from CSV or Excel files on a regular basis or send data from these sheets to other systems. This keeps everything up-to-date without needing someone to re-enter it all the time.
Is Smartsheet Right For You?
If you are looking for a straightforward work management platform that feels as simple as a spreadsheet, Smartsheet solves the problem. It brings task timelines, automated updates, and team schedules into one organized space. It scales to suit growing teams while providing dependable data protection with role-based access control or user authentication via OAuth 2.0 SSO or SAML.
Moreover, Smartsheet maintains ISO 27001 and HIPAA (BAA) compliance alongside a FedRAMP Moderate status. Industry leaders like NASA JPL, LEGO, and Alaska Airlines count on it to keep their projects running smoothly.
Still doubtful if Smartsheet software is the right fit for you? Get in touch at (661) 384-7070, and we will help you make an informed decision.
Smartsheet Features
Automation
Automation is a no-code workflow builder within Smartsheet. It lets users set up clear rules that send approval requests, reminders, and status updates on their own. This keeps processes moving smoothly without needing continuous manual follow-up. Workflows can run on a schedule or in response to changes, and updates can be sent through email, Teams, or Slack.
Forms
Forms are a data collection tool in Smartsheet. It lets users create branded, customizable forms with conditional logic to gather information for requests, fieldwork, events, or feedback. The system sends incoming responses straight to the target sheets. Teams can embed or share these forms anywhere, and users can fill them out on mobile devices even with weak internet access.
Resource Management
This feature helps manage people across projects. It gives a clear view of who is available and what everyone is working on. This lets managers balance workloads, assign tasks based on specific skills, and track time against project estimates. It also helps forecast future staffing needs and use placeholder roles for unassigned work.
Dashboards
Dashboards pull data from multiple sheets into a single visual view. Users can check project status at a glance and track progress over time without switching between sheets.The feature also lets teams generate AI-powered visualizations and query their data directly through interactive conversations.
Calendar App
SmartSheets Calendar App displays data as an interactive calendar. It combines multiple sheets into one central calendar. It applies color-coded categories across several display views and stays in sync automatically whenever the underlying sheet data changes.
Smartsheet Key Sentiments
Most Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Least Positive Sentiments
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Most Positive Sentiments
Least Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Pros And Cons of Smartsheet
Pros
Automated reminders help prevent missed deadlines
Dashboards provide real-time project visibility
Automation reduces manual status update work
Flexible views support varied project needs
Centralizes scattered spreadsheets into one place
Cons
Mobile app lacks full desktop functionality
No multiple tabs within one document
Large sheets can feel slow
Smartsheet Pricing
Pro | Business | Enterprise | Advanced Work |
|---|---|---|---|
$12 per member per month | $24 per member per month | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Sep 25, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Smartsheet Reviews
Total 774 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars0%
Share your experience
Retail, 500+ employees
Less than a year
“Top pick!”
Pros
Keeping customer details, sales tasks and follow-ups in one place was the biggest advantage of switching to this tool. It made it much easier to see what needed attention, stay on top of important deadlines and avoid letting anything slip through the cracks. It was also really helpful for sharing updates with teammates without getting stuck in long email threads.
Cons
At the beginning, the interface felt a bit overwhelming because there are so many features and customization choices available. It took a while to feel fully comfortable using everything and some of the more advanced functions definitely come with a learning curve.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Events Services, 1-10 employees
More than a year
“commendable support”
Pros
Working with this software has been really positive because several team members can collaborate in one place and the automation features help me manage tasks much more efficiently. I also appreciate their customer support since whenever I've had questions, I've been able to reach a real person quickly.
Cons
Collaboration sometimes becomes frustrating. When team members have different license levels, it can make things more complicated if you're trying to build and manage sheets together.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Publishing, 51-100 employees
More than a year
“flexible project tracking”
Pros
Ever since I started using it, its so much easier to keep projects organized and moving forward. It's flexible enough to handle tasks, timelines and team collaboration all in one place... and this helps a lot. The admin side and user management feel adaptive too so adding collaborators or getting things deployed is pretty simple. If you've worked with other Gantt chart or project management tools before, it doesn't take much training to get up and running.
Cons
It's a strong overall product but some of the more advanced features do take time to learn and set up properly. Reporting also feels somewhat limited when compared with full business intelligence platforms. Permission management can get a bit tiring as well. Also, the price feels high for how we use it especially since we mainly rely on it as a project management and collaboration tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
Does Smartsheet offer an API?
Yes, Smartsheet offers an API.
Does Smartsheet have a mobile app?
Yes, Smartsheet offers mobile apps for iOS and Android users.
Who are the typical users of Smartsheet?
Smartsheet serves businesses of all sizes, with particular use in government, construction, life sciences, higher education, and healthcare.
What level of support does Smartsheet offer?
Smartsheet provides support through in-app AI chat, live chat, phone, help and learning content, Smartsheet community, ticketing, and Smartsheet University, as well as standards and premium support packages.
What other apps does Smartsheet integrate with?
Smartsheet integrates with tools including Jira, Power BI, SAP ERP, ServiceNow, Tableau, Workday, and Salesforce.
What types of pricing plans does Smartsheet offer?
Smartsheet offers Pro plan at $12/member/month, Business plan at $24/member/month, and custom Enterprise, and Advanced Work Management plans. Get in touch for a personalized Smartsheet cost estimate.
What language does Smartsheet support?
Smartsheet is available in English, Spanish, Portuguese, French, German, Italian, Russian, and Japanese.