softwareTeramind Reviews
16 Reviews
Overall Rating
3.6
16 Reviews
Rating Distribution
5
(4)
4
(7)
3
(1)
2
(2)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Overall Rating
3.6
16 Reviews
Rating Distribution
5
(4)
4
(7)
3
(1)
2
(2)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Filters
Industry
Provider Size
Time Used
Mixed Performance and Lackluster Support
Mixed Performance and Lackluster Support
Pros
At times, the software functions properly and even handles billing correctly.
Cons
I frequently encounter glitches in the software on a monthly basis, and there is no reliable support available to address and resolve these issues.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Chuck
Hospital & Health Care, 11-50 employees employees
Jun 01, 2023
User-Friendly Scheduling, Billing Issues
User-Friendly Scheduling, Billing Issues
Pros
The scheduling feature is incredibly user-friendly, making it effortless to add new clients and staff. Additionally, the mobile app is consistently updated.
Cons
Every month, our bill increases without any clear reason or explanation. Sometimes were told its maintenance fees, but the lack of transparency is frustrating and concerning.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ryan
Health, Wellness and Fitness, 11-50 employees employees
Dec 30, 2022
Pricing Increase and Poor Customer Support
Pricing Increase and Poor Customer Support
Pros
Initially, the billing software was good and easy to use. However, after the company raised the pricing for the billing software by 250%, we decided to terminate our relationship with them entirely.
Cons
The customer service representatives never return calls when there are issues with the system. Even after ending our use of their billing system, we have been waiting for over three weeks without any attempt from their side to resolve the problem. The customer service line is unhelpful, and they can never directly resolve any issues. They claim to contact the relevant department, but we never receive any assistance.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Hugh
Hospital & Health Care, 11-50 employees employees
Oct 08, 2022
Convenient Features with Glitches and Usability Concerns
Convenient Features with Glitches and Usability Concerns
Pros
The software allows for easy scheduling, billing, and processing of payroll batches within the se platform.
Cons
There are frequent glitches, slow performance, and an overall lack of user-friendliness.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Berthe
Hospital & Health Care, 11-50 employees employees
Mar 18, 2022
Technical Support and Access Issues
Technical Support and Access Issues
Pros
When the software is accessible, it provides concise and easy-to-use applications for documentation.
Cons
Unfortunately, the company is difficult to reach for technical support. There are persistent issues with accessing the account and completing important documentation in a timely manner.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Richelle
Hospital & Health Care, 1 employee employees
Nov 12, 2021
Tracking Performance and Staffing Efficiency
Tracking Performance and Staffing Efficiency
Pros
The software is easy to use, thanks to its intuitive interface and the availability of various dashboards that help track performance on key measures. The AXXESS care feature is particularly useful for staffing purposes.
Cons
The absence of a functional form creator and electronic signature feature for Home Health is disappointing.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jacob
Hospital & Health Care, 51-200 employees employees
Jul 16, 2021
Simple Patient Face Sheet, Easy to Teach
Simple Patient Face Sheet, Easy to Teach
Pros
One of the best features is the patient face sheet module, which simplifies the process of inputting patient information. It is easy to teach and understand, thanks to the step-by-step instructions.
Cons
The software lacks maneuverability and often experiences glitches. Additionally, the step-by-step instructions could be improved to enhance user experience.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Miri
Hospital & Health Care, 2-10 employees employees
May 28, 2021
Billing System and Customer Support Challenges
Billing System and Customer Support Challenges
Pros
The billing system is easy to use and well-liked by my husband. It provides convenience in managing billing processes.
Cons
Contacting customer service is a frustrating experience, often resulting in long hold times of over an hour. It is a challenge to receive accurate information and get issues resolved promptly.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Glynis
Hospital & Health Care, 51-200 employees employees
Feb 11, 2021
quick and Easy Documentation
quick and Easy Documentation
Pros
The software allows for quick and easy documentation, which enhances efficiency in the workflow.
Cons
A minor inconvenience is the need to type information manually each time, without the convenience of a pull-up tab.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Ashita
Hospital & Health Care, 11-50 employees employees
Jul 01, 2020
Simplicity but Inconsistent Customer Support
Simplicity but Inconsistent Customer Support
Pros
Compared to other software we tried, this one is less complicated and easier to use.
Cons
The customer support staffs troubleshooting of our claims submission issue under PDGM was inconsistent, causing significant delays in our billing process. We received conflicting information from different staff members, leading to frustration and payroll concerns. I have a detailed report of the entire situation for reference.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Leilani
Hospital & Health Care, 51-200 employees employees
Mar 18, 2020
User-Friendly with Training Module Challenges
User-Friendly with Training Module Challenges
Pros
The software is self-explanatory and user-friendly, making it easy to learn and navigate. It provides convenient remote access to essential features.
Cons
The training modules can be challenging to understand, potentially hindering the learning process.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Sarah
Hospital & Health Care, 51-200 employees employees
Aug 11, 2019
Unfulfilled Promises and Integration Issues
Unfulfilled Promises and Integration Issues
Pros
Unfortunately, there is nothing positive to say or recommend about this product. It has failed us at every turn, and promises to fix issues have gone unfulfilled.
Cons
The software lacks integration with its own components, and daily updates often result in dysfunctional parts of the system. Lack of communication about updates hinders our ability to train staff effectively. Customer service bles browser issues without addressing the real problem of poor system integration. Compliance and ethical concerns are forced upon users, leading to citations during audits. Customer service is unhelpful, and the companys overall performance is subpar in terms of service, product, ethics, values, and practices.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Kelley
Hospital & Health Care, 51-200 employees employees
Aug 08, 2019
Well-Organized Charts with Support and Glitch Concerns
Well-Organized Charts with Support and Glitch Concerns
Pros
The layout of charts in the software is visually pleasing and well-organized, providing a simple and organized view. The software has made efforts to adapt to changing regulations and improve documentation formats. The inclusion of CAHPS services and automated patient survey generation is convenient and efficient.
Cons
There are concerns regarding the availability and responsiveness of customer support. It takes significant time to connect with a representative, and issue resolution through ticketing can also be time-consuming. Recent updates have introduced glitches that have not been fully resolved yet. Additionally, the cost of the CAHPS service is higher compared to previous vendors.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Ju Yeon
Health, Wellness and Fitness, 11-50 employees employees
Jul 17, 2019
User-Friendly with Potential Problems
User-Friendly with Potential Problems
Pros
The software is user-friendly, with easy navigation and a clear interface. Staffing-related features and messaging capabilities facilitate effective communication within the agency.
Cons
Although no issues have been encountered thus far, potential problems will be reported if they arise.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Judy
Health, Wellness and Fitness, 11-50 employees employees
Mar 14, 2019
Task Management Effectiveness with Billing Challenges
Task Management Effectiveness with Billing Challenges
Pros
The software is effective in managing tasks, thanks to regular updates that keep it running smoothly. It is easy to use, even for new employees.
Cons
The billing department faces difficulties in managing insurance cases, causing complications in the billing process. Additionally, implementing a "Print cue" feature would save time and improve efficiency.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Salwat
N/A, 2-10 employees employees
Feb 18, 2019
Easy Navigation but Challenging Customer Support
Easy Navigation but Challenging Customer Support
Pros
The software offers easy navigation between screens, contributing to manageable task execution. The messaging feature allows smooth communication ong different staff members.
Cons
Customer support is difficult to reach and often leads to lengthy wait times of up to an hour. Obtaining accurate information from customer service representatives can be challenging.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Kehinde
N/A, 51-200 employees employees
Feb 17, 2019
Filters
Mixed Performance and Lackluster Support
Mixed Performance and Lackluster Support
Pros
At times, the software functions properly and even handles billing correctly.
Cons
I frequently encounter glitches in the software on a monthly basis, and there is no reliable support available to address and resolve these issues.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Chuck
Hospital & Health Care, 11-50 employees employees
Jun 01, 2023
User-Friendly Scheduling, Billing Issues
User-Friendly Scheduling, Billing Issues
Pros
The scheduling feature is incredibly user-friendly, making it effortless to add new clients and staff. Additionally, the mobile app is consistently updated.
Cons
Every month, our bill increases without any clear reason or explanation. Sometimes were told its maintenance fees, but the lack of transparency is frustrating and concerning.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ryan
Health, Wellness and Fitness, 11-50 employees employees
Dec 30, 2022
Pricing Increase and Poor Customer Support
Pricing Increase and Poor Customer Support
Pros
Initially, the billing software was good and easy to use. However, after the company raised the pricing for the billing software by 250%, we decided to terminate our relationship with them entirely.
Cons
The customer service representatives never return calls when there are issues with the system. Even after ending our use of their billing system, we have been waiting for over three weeks without any attempt from their side to resolve the problem. The customer service line is unhelpful, and they can never directly resolve any issues. They claim to contact the relevant department, but we never receive any assistance.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Hugh
Hospital & Health Care, 11-50 employees employees
Oct 08, 2022
Convenient Features with Glitches and Usability Concerns
Convenient Features with Glitches and Usability Concerns
Pros
The software allows for easy scheduling, billing, and processing of payroll batches within the se platform.
Cons
There are frequent glitches, slow performance, and an overall lack of user-friendliness.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Berthe
Hospital & Health Care, 11-50 employees employees
Mar 18, 2022
Technical Support and Access Issues
Technical Support and Access Issues
Pros
When the software is accessible, it provides concise and easy-to-use applications for documentation.
Cons
Unfortunately, the company is difficult to reach for technical support. There are persistent issues with accessing the account and completing important documentation in a timely manner.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Richelle
Hospital & Health Care, 1 employee employees
Nov 12, 2021
Tracking Performance and Staffing Efficiency
Tracking Performance and Staffing Efficiency
Pros
The software is easy to use, thanks to its intuitive interface and the availability of various dashboards that help track performance on key measures. The AXXESS care feature is particularly useful for staffing purposes.
Cons
The absence of a functional form creator and electronic signature feature for Home Health is disappointing.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jacob
Hospital & Health Care, 51-200 employees employees
Jul 16, 2021
Simple Patient Face Sheet, Easy to Teach
Simple Patient Face Sheet, Easy to Teach
Pros
One of the best features is the patient face sheet module, which simplifies the process of inputting patient information. It is easy to teach and understand, thanks to the step-by-step instructions.
Cons
The software lacks maneuverability and often experiences glitches. Additionally, the step-by-step instructions could be improved to enhance user experience.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Miri
Hospital & Health Care, 2-10 employees employees
May 28, 2021
Billing System and Customer Support Challenges
Billing System and Customer Support Challenges
Pros
The billing system is easy to use and well-liked by my husband. It provides convenience in managing billing processes.
Cons
Contacting customer service is a frustrating experience, often resulting in long hold times of over an hour. It is a challenge to receive accurate information and get issues resolved promptly.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Glynis
Hospital & Health Care, 51-200 employees employees
Feb 11, 2021
quick and Easy Documentation
quick and Easy Documentation
Pros
The software allows for quick and easy documentation, which enhances efficiency in the workflow.
Cons
A minor inconvenience is the need to type information manually each time, without the convenience of a pull-up tab.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Ashita
Hospital & Health Care, 11-50 employees employees
Jul 01, 2020
Simplicity but Inconsistent Customer Support
Simplicity but Inconsistent Customer Support
Pros
Compared to other software we tried, this one is less complicated and easier to use.
Cons
The customer support staffs troubleshooting of our claims submission issue under PDGM was inconsistent, causing significant delays in our billing process. We received conflicting information from different staff members, leading to frustration and payroll concerns. I have a detailed report of the entire situation for reference.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Leilani
Hospital & Health Care, 51-200 employees employees
Mar 18, 2020
User-Friendly with Training Module Challenges
User-Friendly with Training Module Challenges
Pros
The software is self-explanatory and user-friendly, making it easy to learn and navigate. It provides convenient remote access to essential features.
Cons
The training modules can be challenging to understand, potentially hindering the learning process.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Sarah
Hospital & Health Care, 51-200 employees employees
Aug 11, 2019
Unfulfilled Promises and Integration Issues
Unfulfilled Promises and Integration Issues
Pros
Unfortunately, there is nothing positive to say or recommend about this product. It has failed us at every turn, and promises to fix issues have gone unfulfilled.
Cons
The software lacks integration with its own components, and daily updates often result in dysfunctional parts of the system. Lack of communication about updates hinders our ability to train staff effectively. Customer service bles browser issues without addressing the real problem of poor system integration. Compliance and ethical concerns are forced upon users, leading to citations during audits. Customer service is unhelpful, and the companys overall performance is subpar in terms of service, product, ethics, values, and practices.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Kelley
Hospital & Health Care, 51-200 employees employees
Aug 08, 2019
Well-Organized Charts with Support and Glitch Concerns
Well-Organized Charts with Support and Glitch Concerns
Pros
The layout of charts in the software is visually pleasing and well-organized, providing a simple and organized view. The software has made efforts to adapt to changing regulations and improve documentation formats. The inclusion of CAHPS services and automated patient survey generation is convenient and efficient.
Cons
There are concerns regarding the availability and responsiveness of customer support. It takes significant time to connect with a representative, and issue resolution through ticketing can also be time-consuming. Recent updates have introduced glitches that have not been fully resolved yet. Additionally, the cost of the CAHPS service is higher compared to previous vendors.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Ju Yeon
Health, Wellness and Fitness, 11-50 employees employees
Jul 17, 2019
User-Friendly with Potential Problems
User-Friendly with Potential Problems
Pros
The software is user-friendly, with easy navigation and a clear interface. Staffing-related features and messaging capabilities facilitate effective communication within the agency.
Cons
Although no issues have been encountered thus far, potential problems will be reported if they arise.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Judy
Health, Wellness and Fitness, 11-50 employees employees
Mar 14, 2019
Task Management Effectiveness with Billing Challenges
Task Management Effectiveness with Billing Challenges
Pros
The software is effective in managing tasks, thanks to regular updates that keep it running smoothly. It is easy to use, even for new employees.
Cons
The billing department faces difficulties in managing insurance cases, causing complications in the billing process. Additionally, implementing a "Print cue" feature would save time and improve efficiency.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Salwat
N/A, 2-10 employees employees
Feb 18, 2019
Easy Navigation but Challenging Customer Support
Easy Navigation but Challenging Customer Support
Pros
The software offers easy navigation between screens, contributing to manageable task execution. The messaging feature allows smooth communication ong different staff members.
Cons
Customer support is difficult to reach and often leads to lengthy wait times of up to an hour. Obtaining accurate information from customer service representatives can be challenging.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Kehinde
N/A, 51-200 employees employees
Feb 17, 2019