
TMetric Reviews
Total 42 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars38%
3
Stars2%
2
Stars0%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Goran V.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Countersimple and lacking support
Pros
The sales pitch impressed me most but after that I received no replies, I found them unprofessional.
Cons
For how it operates, I get infrequent updates, no team support, unanswered emails and I find the app really counterconvenient.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
1
Functionality
3
Ruslan Q.
Marketing and Advertising, 11-50 employees
Less than 6 months
“Detailed timer and reporting
Pros
Starting and stopping the timer is incredibly easy.. just a quick click and I'm tracking time without any friction. Beyond that I find the detailed reports, support for unlimited projects and clients, the built-in budget controls and the expense tracking all incredibly useful. It brings together all the essential pieces of project management and financial oversight into one smooth efficient system.
Cons
We'd really appreciate more vibrant charts and dashboards so we can get a fast visual snapshot of our data right inside the tool and its reports.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Heidi.
Design, 1-10 employees
Less than a year
“perfect time tracking
Pros
For me this tool is rock-great. Time tracking feels precise, user-friendly and simple to handle across multiple projects. I also genuinely appreciate the clear notifications, the project management features and the strong security. Customer support has been fantastic, always responsive and helpful. Even though I don't use every feature, it's reassuring to know they're available.
Cons
For me it does have a bit of a learning curve especially when you first dive into all the settings and features. It's not difficult, just takes some time to settle in.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Phi K.
Arts and Crafts, 1-10 employees
More than a year
“Free tier with useful features
Pros
It's really easy to use and I value that the most helpful features are included in the free tier, exporting reports is an excellent added benefit.
Cons
The iPhone and Mac apps feel noticeably less polished than the web (HTML) version and I've found the time-zone switching takes far too many clicks. It ought to happen automatically, or at least let me type a city or country name instead of forcing me to scroll for five full minutes whenever I travel which I do a lot.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Michelle L.
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“Task-level time monitoring
Pros
Logging and monitoring hours by customer, project and task level is effortless for me. The reports make finding details simple and align end-of-period billing across multiple teams.
Cons
I've been using this platform since day one and over time features I was hoping for have been introduced, exactly what I needed. At this point I genuinely can't come up with any aspect of the tool that bothers me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ihor P.
Accounting, 11-50 employees
Less than a year
“Simple marketing task tracking
Pros
Tracking everyday marketing tasks is incredibly simple and I find the reports and project breakdowns provide clear insight into how time is spent.
Cons
The interface did feel a bit overwhelming at the start, particularly for new teammates. Customer support helped us.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Roberto R.
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“User-friendly free version
Pros
tool is very user-friendly and I successfully navigated the free version without any issues.
Cons
Honestly I don't have any negative comments about this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara H.
Not Specified, 1-10 employees
Less than a year
“Clean and detailed layout
Pros
I appreciate the clean, simplified layout that still allows for detailed tracking. Exporting reports to CSV or PDF makes it perfect for new businesses and freelancers.
Cons
If I accidentally leave the timer running, the app usually offers a way to correct it but quite often that fix doesn't actually work and I end up having to re-enter the time manually. It's not a dealbreaker, just a minor bug.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Claudia F.
Architecture & Planning, 1-10 employees
Less than a year
“easy team management
Pros
Navigating the software is really easy and I find it easy to invite team members and set permissions to control who sees what information.
Cons
I wish the mobile app were more polished because right now it feels somewhat unfinished and lacks some of the functionality I expect on the go.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Christine A.
Financial Services, 11-50 employees
Less than a year
“easy scheduling and screenshots
Pros
Using the work schedule and screenshot capture is effortless and I can track every minute just by pressing a button.
Cons
Haven't run into any problems. I like that free version has no limits
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Joao M.
Computer Software, 1-10 employees
More than a year
“Handy time tracking
Pros
Time tracking is really handy and I find it works well overall though some minor improvements could make it even better.
Cons
On days when I handle numerous calls that last just a few minutes, I struggle to log a separate entry for each call and I'd really appreciate an enhancement that lets me add other users into a workspace while limiting their access to only selected projects.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Jessamae G.
Outsourcing/ Offshoring, 101-500 employees
Less than a year
“Quick task progress visibility
Pros
Accessing the app is simple and I can quickly check how my tasks are progressing.
Cons
Unfortunately I can't adjust my logged time without hassle, it's difficult for me to review activity screenshots and the tracker sometimes quits suddenly if the cursor doesn't move for a bit.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Joshua J
IT Services, 11-50 employees
“One of the greatest app I have found for time tracking
Pros
We use TMetric for our entire team. It is very simple to add clients/projects and then track the time spent on tasks. It is also easy to update or correct problems. The recently added time-off requests allow us to better manage our Paid Time Off (PTO). The activity tracker is great as well.
Cons
They are Czech republic based which means their off timings coincide with the mid of our workday. Their updates usually interfere with our work activities, which is annoying at the least but still workable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Adrian G.
Information Technology and Services, 1-10 employees
Less than a year
“Feature-packed all-in-one tool
Pros
I really like that it packs so many features in one place. The Firefox add-on works reliably and I find tracking hours directly inside tools like Asana very convenient.
Cons
At times it comes across as a little intrusive though I've been able to change the settings to reduce that behavior when necessary.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joshua J.
Professional Training & Coaching, 1-10 employees
Less than 6 months
“effortless client switching
Pros
This tool fits perfectly as my business grows. I can switch between clients quickly, pick up where I left off and manage invoicing efficiently because it syncs with QuickBooks Online.
Cons
I'd love to have more reporting options. It would be really helpful to pull a report that shows my billable hours or balance for the whole month but right now the reporting only lets me view data week by week.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Alys G.
Marketing and Advertising, 1-10 employees
Less than a year
“easy browser extension tracking
Pros
Setup was really simple and I can effortlessly track task durations using the Chrome extension which makes monitoring progress easy.
Cons
I had to spend a while manually moving my time estimates over from my previous software but the support team eventually resolved it and it's been running flawlessly ever since.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Pawel W.
Marketing and Advertising, 1-10 employees
More than a year
“Record time without fuss
Pros
Recording every single minute of work is easy and I find this app makes time tracking incredibly simple and fuss-free.
Cons
To be honest I find it a bit pricey for such basic software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Annelies W.
Writing and Editing, 1-10 employees
More than a year
“precisely time tracking
Pros
With this app, I can quickly track exactly how much time I spend on a particular website or task. It's super easy to navigate and provides helpful insights.
Cons
Honestly I can't come up with any real negatives - there's nothing missing for my workflow and it covers all the features I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabricio O.
Computer Software, 1-10 employees
Less than 6 months
“easy Chrome extension tracking
Pros
Honestly it's incredibly easy to use and I can track and configure the Chrome extension so it adds time tracking to websites.
Cons
okay so I find the mobile app rather limited in terms of functionality and it's not quite what I prefer.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Nataliia
Computer Software, 11-50 employees
“Easy time tracking and tasks management
Pros
TMetric proves to be a costeffective and intuitive time tracking solution. It has greatly streamlined our time tracking team coordination and project management. With TMetric we have successfully overcome challenges related to meeting deadlines and enhanced collaboration with clients.
Cons
While the web and desktop versions of TMetric offer advanced features the mobile version seems to lag behind in terms of functionality making it less comprehensive for onthego usage.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8