UniFocus Reviews

“Shift flexibility boosts satisfaction”

Pros

something that has been really helpful at Unifocus is giving employees the ability to swap, drop, or pick up shifts right from their phones. It cuts down on scheduling conflicts and shift changes are handled much more effectively. I've also seen fewer open shift gaps that I need to step in and cover and overall it has helped improve employee satisfaction.

Cons

There are times when recent updates do not appear in the database right away which makes real-time analysis a bit difficult during busy periods. When that happens, I've had to manually reconcile the numbers myself and that takes extra time when quick decisions need to be made.

“Reliable hotel scheduling”

Pros

One reason this works well for me is that it can generate a standard schedule for the hotel which is really useful for regular planning.

Cons

The limitation is that it doesn't handle scheduling well for more complex departments especially areas like F&B.

“Efficient time-tracking tools”

Pros

Getting started is very simple and it comes with plenty of useful tools that make tracking time much easier.

Cons

At times the software does crash which can be pretty inconvenient when you're in the middle of using it.

“real-time staff tracking”

Pros

Unifocus has been especially useful for real-time staff tracking which is the part I appreciate most.

Cons

the platform takes quite a while to load and that's the part I like least.

“Scheduling that really helps”

Pros

This software does a really good job of improving employee planning and helping create work schedules more efficiently.

Cons

navigating the software is not very simple.

“Simplicity stands out”

Pros

The program is very simple to use and its simplicity makes everything much more manageable.

Cons

Pricing is my only concern. It feels a bit too expensive in my opinion.

“fast and efficient”

Pros

I had heard about it for years but never actually tried it until now and it's been very good to use.

Cons

It downloads quickly, is fast to start using and lets you do a lot more than expected.

“Simple interface and forecasting”

Pros

The interface is clean and simple and labor forecasting is simple to handle.

Cons

A few details still aren't available when using the app.

“Custom reports are a win”

Pros

For me the most helpful part has been the customizable reports for tracking scheduled work performance.

Cons

Setting up and configuring this tool is a bit more difficult than expected.

“smooth integrations and usability”

Pros

Using UniFocus has been a really positive experience especially because it's so simple to work with and connects well with our other systems.

Cons

Getting the company configured takes a fair amount of setup before you can fully use all of UniFocus' tools but in the end it's definitely worth the effort.

“attendance and time tracking win”

Pros

The features I get the most value from are attendance management and time tracking. It helps a lot to see when someone has called in sick, is on holiday, or has upcoming time off. I also appreciate that employees can send holiday requests through the app which makes the whole process more efficient. On top of that being able to approve shifts and quickly check when staff have clocked in and out is really useful.

Cons

Creating employee schedules each month still takes a lot of time and can eat up several hours. There are automatic scheduling options available but they do not really fit our business because shifts need to be adjusted very often sometimes at the last minute.

“Good for analytics and evaluation.”

Pros

It is a very user-friendly, up-to-date analytics tool that makes assessing and approving time, as well as researching patterns and forecasts, simple. This has helped us make more informed decisions as a team during crucial times and within high-pressure environments. The simplicity of compiling analytics for evaluation is by far the strongest feature of Unifocus. They have a well-made app thats perfect for my team members who are always on the go.

Cons

I am still not sure if theres a way to enter the vacation times of individual users. I wish that different forms of pay (vacation, personal, unpaid) could be used in a single request rather than having to enter multiples. This is just something that I think can be improved to make the overall experience more efficient and helpful to the users.

“Streamlines scheduling processes.”

Pros

It is a rich software with lots of room for creativity that has improved our scheduling and time management. We just had to train a few of our employees to use it, and use it correctly, and it has saved department heads and assistant managers a significant amount of time by doing much of the schedule writing for them. I truly like how simple the interface is to navigate.

Cons

It took us time to properly train the employees on how to use it. Its a vast system to try to educate all at once. I believe simplifying a few elements and outlining an easier way to train would improve the user experience.

“Capable of creating diverse schedules.”

Pros

Overall, I am quite pleased with our Unifocus experience when compared to alternative scheduling apps. Im glad we have scheduling software that does what we need it to accomplish without much effort. Considering the size of our workforce, its a miracle how well it performs and allows us to create and manage unbelievably diverse timetables with ease. They have a good customer support team that understands what their clients need. Id definitely recommend this software.

Cons

Unifocus could be even better if they solve two of my issues. I do understand that we are leveraging the software for a heavy workload, but we did make it clear to the implementation team. Given that, the load times are excruciatingly slow, and I dont think its 100% due to our large workforce. They also make use of the decade-old point tracking system which is just stressful to use.

“This app has potential butNeeds improvement”

Pros

I appreciate the ability to track my working hours as an hourly employee andNotify managers of any discrepancies. It's also convenient to request time off in advance.

Cons

Unfortunately, the app has been consistently buggy, and recent issues have made it even worse. I haven't been able to access my past timecards for over a month, affecting my ability to review my paystubs. Additionally, there'sNo feature to seek help from the app developer or company directly.

“Buggy app with missing access”

Pros

I appreciate being able to log my hours as an hourly employee and alert managers if there are any discrepancies. It's also helpful that I can put in time-off requests ahead of time and keep managers informed in advance but that's all I can say..

Cons

Sadly the app has consistently been very buggy and recently it has gotten even worse. For at least the past month, I haven't been able to look at my previous timecards to verify my paystubs. On top of that there's no built-in way to contact teammates or reach anyone from the developer or company side for support.

“Speeds up routine tasks.”

Pros

Ive been doing payroll for a team of 70 or more people for roughly 5 years. The UniFocus application is really simple to use and helps me speed up this process while keeping mistakes at a minimum. I use it on a regular basis and have never had any serious problems. I also use the UniFocus app, which is I have found to be quite convenient. It informs me of who is on shift and allows me to approve time off requests and better manage my team.

Cons

An employee should be able to apply for a time off that could be due to any reason whatsoever. However, Unifocus app is unable to help me adjust exactly what sort of time off my employee wants to use. This, in my opinion, is the only real thing that is bad about the UniFocus app. This issue does not persist on the desktop version, however. For example, I had an associate seek 8 hours of personal time, but they only had 0 hours left. On a PC, I can easily change that to a vacation day or floating holiday, but I cant do so with the app.

“Works great for managing schedules”

Pros

This app allows me to view my work schedule and check my hours worked, making it easy to swap shifts with co-workers whenNeeded.

Cons

Unfortunately, it lacks the ability to communicate directly with supervisors or colleagues.

“No service”

Pros

The software is simple and easy to use.

Cons

Unfortunately, it doesn't work correctly at times, and support questions go unanswered.

“Great system”

Pros

The ability to copy and paste schedules is a helpful feature.

Cons

Messaging employees could be made easier.