AJ
Security and Investigations, 500+ employees
“UniFocus”
Pros
I enjoy using this product daily due to its ease of use and user-friendly interface.
Cons
Occasionally, the product experiences lag issues and becomes unresponsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Hospitality, 500+ employees
“Excellent system”
Pros
UniFocus, when used correctly, is a significant time-saver for department heads and assistant managers, especially in scheduling.
Cons
The training program could be better structured.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Drew
Hospitality, 101-500 employees
“Not a fan”
Pros
I haven't found any standout features.
Cons
I'mNot satisfied with the support, ease of use, connectivity, and reports. It's been a struggle, especially with time clocks and interface with ADP.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erika
Hospitality, 500+ employees
“Lots of potential if set up properly”
Pros
The system has the potential to automate schedule creation.
Cons
It requires extensive back-end work and integration to reach its full potential.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Aja
Hospitality, 101-500 employees
“Everyday Use”
Pros
UniFocus is helpful for forecasting and recording employee punches.
Cons
I haveNo complaints about the software.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Tamas
Hospitality, 500+ employees
“Good product with room for improvement”
Pros
I find UniFocus easy to use and convenient for tracking payroll.
Cons
The mobile version lacks full functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Hospitality, 500+ employees
“Bring Back Shift View”
Pros
I used to love the shift view feature, but recent upgrades removed it. I hope they bring it back and make the setup fit on one screen.
Cons
TheNew upgrade has made scheduling a longer process, and I miss the binocular view for setting up colleagues for the week.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Hospitality, 500+ employees
“Great product!”
Pros
UniFocus is user-friendly, and I find its features helpful for scheduling and labor management.
Cons
There are some minor improvements Needed, and the training modules could provide more details.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Claudia
Hospitality, 11-50 employees
“Good product”
Pros
UniFocus is easy toNavigate and useful for time and attendance management.
Cons
It lacks the ability to remove lunch breaks from the schedule.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nikki
Hospitality, 51-100 employees
“Meets all of ourNeeds”
Pros
The system is more straightforward than our previous one, offers better reporting, and is easier for employees to understand their time and shifts.
Cons
I wish it retained functionality within tabs and didn't require constantNavigation in and out.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Sarah V.
Hospitality, 500+ employees
More than a year
“powerful scheduling and labor tools”
Pros
Using this has been very simple and I really enjoy the wide range of features it offers for scheduling and labor management.
Cons
There are still a few smaller features that could be refined and the training modules would be better with more detailed information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
tamas A.
Hospitality, 500+ employees
More than a year
“Convenient payroll tracking”
Pros
It's simple to use and makes payroll tracking really convenient.
Cons
I just wish the mobile version included the full functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
aja b.
Hospitality, 101-500 employees
More than a year
“forecasting and punch tracking work well”
Pros
Well it's been really helpful for forecasting and for keeping accurate records of punches.
Cons
Honestly there isn't anything I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Drew J.
Hospitality, 101-500 employees
More than a year
“support gaps and clock issues”
Pros
I'm still waiting to come across that standout feature that really makes the software feel impressive.
Cons
Support has been a challenge and the system is not very user-friendly. We keep running into connectivity problems, reporting issues and a lot of frustration overall. The time clocks are a constant struggle, from the finger-scan process to daily operation and even the reports. The ADP integration also creates headaches and Honestly I would rather have everything working from a single platform.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
5
Functionality
6
Greg V.
Hospitality, 500+ employees
More than a year
“Scheduling flexibility”
Pros
Right away, the interface felt simple to work with. The system is flexible enough to handle just about anything you need and it does a really good job of reflecting real-world scheduling needs.
Cons
The training is a bit dense and would be better if it were broken into clearer tiers. It's such a large system that trying to teach everything in one session feels like too much.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Malu R.
Hospitality, 101-500 employees
More than a year
“NO issues so far”
Pros
Best part is how simple everything feels and it's very easy to use.
Cons
Overall the system is good, as long as it's working the way it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Claudia W.
Hospitality, 11-50 employees
Less than 6 months
“attendance tracking works great”
Pros
The system is simple to navigate and it's been really useful for keeping time and attendance organized and under control.
Cons
One limitation is that there doesn't seem to be a way to remove the lunch break from the schedule.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Nikki K.
Hospitality, 101-500 employees
More than a year
“convenient scheduling and forecasting”
Pros
It really helps how simple it is for managers to enter schedules, fix employee clock-in mistakes and handle reporting. The reporting and forecasting features are a big part of our daily operations and they give managers what they need to build schedules around expected business levels.
Cons
This could just be user error on my end but I do wish I didn't have to jump in and out of tabs and screens so much. It would be better if all the functionality stayed available, like keeping the gear icon on the screen so after making a correction you wouldn't have to fully exit the tab and open it again just to export time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
9
erika c.
Hospitality, 500+ employees
More than a year
“smart scheduling potential”
Pros
One of the biggest advantages is that it has the potential to practically build the schedule for you on its own.
Cons
Getting the most out of it takes a lot of backend work and integration before it can be used to its full potential.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
AJ B.
Security and Investigations, 500+ employees
Less than a year
“Clean interface for daily use”
Pros
Using this product every day has been enjoyable especially because the interface is simple and pleasant to work with.
Cons
From time to time the product does lag and becomes less responsive than it should be.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
