Total 62 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

47%

3

Stars

5%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

AJ

Security and Investigations, 500+ employees

4.0
July 2021

UniFocus

Pros

I enjoy using this product daily due to its ease of use and user-friendly interface.

Cons

Occasionally, the product experiences lag issues and becomes unresponsive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Greg

Hospitality, 500+ employees

5.0
July 2021

Excellent system

Pros

UniFocus, when used correctly, is a significant time-saver for department heads and assistant managers, especially in scheduling.

Cons

The training program could be better structured.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Drew

Hospitality, 101-500 employees

3.0
July 2021

Not a fan

Pros

I haven't found any standout features.

Cons

I'mNot satisfied with the support, ease of use, connectivity, and reports. It's been a struggle, especially with time clocks and interface with ADP.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erika

Hospitality, 500+ employees

4.0
July 2021

Lots of potential if set up properly

Pros

The system has the potential to automate schedule creation.

Cons

It requires extensive back-end work and integration to reach its full potential.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Aja

Hospitality, 101-500 employees

5.0
July 2021

Everyday Use

Pros

UniFocus is helpful for forecasting and recording employee punches.

Cons

I haveNo complaints about the software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

T

Tamas

Hospitality, 500+ employees

5.0
July 2021

Good product with room for improvement

Pros

I find UniFocus easy to use and convenient for tracking payroll.

Cons

The mobile version lacks full functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jean

Hospitality, 500+ employees

4.0
July 2021

Bring Back Shift View

Pros

I used to love the shift view feature, but recent upgrades removed it. I hope they bring it back and make the setup fit on one screen.

Cons

TheNew upgrade has made scheduling a longer process, and I miss the binocular view for setting up colleagues for the week.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sarah

Hospitality, 500+ employees

5.0
July 2021

Great product!

Pros

UniFocus is user-friendly, and I find its features helpful for scheduling and labor management.

Cons

There are some minor improvements Needed, and the training modules could provide more details.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Claudia

Hospitality, 11-50 employees

4.0
July 2021

Good product

Pros

UniFocus is easy toNavigate and useful for time and attendance management.

Cons

It lacks the ability to remove lunch breaks from the schedule.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nikki

Hospitality, 51-100 employees

5.0
July 2021

Meets all of ourNeeds

Pros

The system is more straightforward than our previous one, offers better reporting, and is easier for employees to understand their time and shifts.

Cons

I wish it retained functionality within tabs and didn't require constantNavigation in and out.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

SV

Sarah V.

Hospitality, 500+ employees

More than a year

4.0
July 2021

powerful scheduling and labor tools

Pros

Using this has been very simple and I really enjoy the wide range of features it offers for scheduling and labor management.

Cons

There are still a few smaller features that could be refined and the training modules would be better with more detailed information.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

TA

tamas A.

Hospitality, 500+ employees

More than a year

5.0
July 2021

Convenient payroll tracking

Pros

It's simple to use and makes payroll tracking really convenient.

Cons

I just wish the mobile version included the full functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

aja b.

Hospitality, 101-500 employees

More than a year

5.0
July 2021

forecasting and punch tracking work well

Pros

Well it's been really helpful for forecasting and for keeping accurate records of punches.

Cons

Honestly there isn't anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DJ

Drew J.

Hospitality, 101-500 employees

More than a year

3.0
July 2021

support gaps and clock issues

Pros

I'm still waiting to come across that standout feature that really makes the software feel impressive.

Cons

Support has been a challenge and the system is not very user-friendly. We keep running into connectivity problems, reporting issues and a lot of frustration overall. The time clocks are a constant struggle, from the finger-scan process to daily operation and even the reports. The ADP integration also creates headaches and Honestly I would rather have everything working from a single platform.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

5

Functionality

6

GV

Greg V.

Hospitality, 500+ employees

More than a year

5.0
July 2021

Scheduling flexibility

Pros

Right away, the interface felt simple to work with. The system is flexible enough to handle just about anything you need and it does a really good job of reflecting real-world scheduling needs.

Cons

The training is a bit dense and would be better if it were broken into clearer tiers. It's such a large system that trying to teach everything in one session feels like too much.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MR

Malu R.

Hospitality, 101-500 employees

More than a year

5.0
July 2021

NO issues so far

Pros

Best part is how simple everything feels and it's very easy to use.

Cons

Overall the system is good, as long as it's working the way it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CW

Claudia W.

Hospitality, 11-50 employees

Less than 6 months

4.0
July 2021

attendance tracking works great

Pros

The system is simple to navigate and it's been really useful for keeping time and attendance organized and under control.

Cons

One limitation is that there doesn't seem to be a way to remove the lunch break from the schedule.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

NK

Nikki K.

Hospitality, 101-500 employees

More than a year

4.0
July 2021

convenient scheduling and forecasting

Pros

It really helps how simple it is for managers to enter schedules, fix employee clock-in mistakes and handle reporting. The reporting and forecasting features are a big part of our daily operations and they give managers what they need to build schedules around expected business levels.

Cons

This could just be user error on my end but I do wish I didn't have to jump in and out of tabs and screens so much. It would be better if all the functionality stayed available, like keeping the gear icon on the screen so after making a correction you wouldn't have to fully exit the tab and open it again just to export time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

9

EC

erika c.

Hospitality, 500+ employees

More than a year

4.0
July 2021

smart scheduling potential

Pros

One of the biggest advantages is that it has the potential to practically build the schedule for you on its own.

Cons

Getting the most out of it takes a lot of backend work and integration before it can be used to its full potential.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AB

AJ B.

Security and Investigations, 500+ employees

Less than a year

4.0
July 2021

Clean interface for daily use

Pros

Using this product every day has been enjoyable especially because the interface is simple and pleasant to work with.

Cons

From time to time the product does lag and becomes less responsive than it should be.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8