Total 1063 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

37%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Milan

Information Technology and Services, 11-50 employees

More than a year

5.0

Great tool but weak support

Pros

Wrike is a highly user-friendly product. Despite having tried various project management tools including popular ones like JIRA we have settled on Wrike and have been using it for the past four years. In the last two years the features and billing have become more standardized allowing us to access desired features that were previously too expensive or bundled with unnecessary ones. The tool now provides useful functionalities such as proper time tracking workflow management and insightful asset commenting within tasks. It has proven to be a valuable resource for our team.

Cons

The frequent changes of account managers or success managers although common in the SaaS environment can be annoying. It becomes particularly frustrating when previous arrangements and discussions are disregarded due to the introduction of a new manager.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A
Axel

Medical Devices, 500+ employees

More than a year

4.0

Wrike our daily tool to get bettter!

Pros

The product is easy to use with no limitations on the number of collaborators.

Cons

Desired features include: better organization and structure for reports resource management for multiple projects and the ability to set up "project progress" for an entire space to track "completed tasks."

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

6

R
Rahul

Higher Education, 500+ employees

5.0

I really enjoyed using Wrike

Pros

Customizable Dashboards: The ability to create personalized dashboards displaying project information and metrics in an appealing manner is something I value. Task Management: Wrike provides advanced task management functionalities including task assignment due date setting and progress tracking. Collaboration: Real-time editing and commenting features enabled effective collaboration.

Cons

The cost especially for larger teams can be a deterrent due to its relatively higher price. Additionally the Wrike mobile app lacks the robustness of the desktop version making it challenging to use. Furthermore while Wrike does offer time-tracking features they are comparatively limited and not as comprehensive as those found in other project management software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

H
Harish

Non-Profit Organization Management, 51-100 employees

More than a year

4.0

Good application

Pros

It offers a comprehensive project status overview.

Cons

There is room for improvement in terms of platform usability.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

3.0

Wrike:Powerful Project Management Tool

Pros

The customizable dashboards and reports allow for quick evaluation of project progress and identification of potential obstacles. Integration with tools like Google Drive and Slack streamlines project information management.

Cons

The pricing may be steep for smaller teams or individuals. While the interface is user-friendly it takes time to become familiar with all the features and how they interact.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
Jennifer

Marketing and Advertising, 11-50 employees

More than a year

5.0

My review for Wrike

Pros

Wrike's intuitive interface and impressive level of user-friendliness have left a lasting impression on me. The platform offers a wealth of features and customization options allowing for seamless adaptation to our specific needs. One aspect I particularly appreciate is the real-time notifications and updates which help me stay informed about all ongoing activities.

Cons

What I liked least about Wrike is its potential high cost particularly if one utilizes many capabilities leading to rapidly accumulating monthly subscription fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Riccardo

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0

Wrike like and dislike

Pros

The flexibility and simplicity of Wrike's approach make it effortless to incorporate new ideas into daily use.

Cons

We face limitations in the sharing hierarchy as we want to share specific subfolders or tasks but not the main folder. Additionally we desire the ability to make certain fields mandatory to fill in but this is not feasible using the traditional Task view.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S
Sandy

Consumer Goods, 11-50 employees

Less than a year

5.0

Wrike has changed the way we interact and improved workflow efficiency significantly

Pros

Wrike's ease of use features and smooth team interaction make it highly convenient.

Cons

Revising entire projects can be challenging since manual changes are required for each task.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

ET
eu tah

Furniture, 51-100 employees

More than a year

4.0

complain

Pros

It is user-friendly easy to maintain and has quickly become our go-to application for daily tasks.

Cons

The customer service team is unable to resolve our problem effectively.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

2

Functionality

6

B
Brittany

Luxury Goods & Jewelry, 11-50 employees

Less than a year

4.0

Extremely helpful product

Pros

Simplifies task management and completion with convenient calendar and reporting features. Real-time updates accessible from both desktop and app are truly impressive.

Cons

The mobile application can be somewhat challenging to navigate, requiring accessing details for each task individually. However, I am generally content with having a project management app accessible on my phone, enabling on-the-go functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5

A
Andrea

Graphic Design, 1-10 employees

More than a year

5.0

Favorite PM system to date!

Pros

Makes task organization, writing, and assignment straightforward and intuitive. No need to search around, unlike some other PM systems like Asana. The folder structure resembles systems like Dropbox, ensuring consistency across platforms.

Cons

Occasionally, odd glitches occur, lasting for approximately a day, such as tasks displaying strangely or even appearing empty despite containing content. These occurrences seem more frequent than anticipated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SR
Syed Raza

Information Technology and Services, 51-100 employees

More than a year

4.0

Quick Rollout and Efficient Tracker

Pros

The most remarkable aspect of Wrike is its swift deployment. Consultants during professional services calls assisted in setting up the basics, allowing us to pick up speed quickly.

Cons

Certain limitations hindered full translation of business processes, but we managed to find workarounds. Nevertheless, there is room for improvement in customer service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

C
Cassidy

Information Technology and Services, 51-100 employees

More than a year

4.0

It has everything you need for streamlined management of projects and tasks

Pros

Wrike earns praise from users as an efficient project management tool. Its sleek design and user-friendly interface make delegating and tracking work effortless. Seamless team communication and robust analysis/reporting features aid in project oversight. Generating Gantt charts and receiving prompt notifications upon task completion streamline project management, while customizable widgets and dashboards cater to individual or team preferences.

Cons

The pricing of Wrike presents a significant obstacle, potentially deterring some users or smaller businesses. Providing more indices and charts would aid in smoother follow-up procedures.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

P
Parth

E-Learning, 500+ employees

Less than a year

4.0

Manage the workplace using Wrike

Pros

Facilitates HR task management with customizable features tailored to user needs. Its user-friendly interface minimizes training costs.

Cons

Many users have experienced errors in the automation engine, leading to time-consuming recovery processes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T
Troy

Food & Beverages, 11-50 employees

More than a year

4.0

Ok

Pros

Simplifies task and project management, including Gantt charts.

Cons

After implementing Wrike at my previous company, I transitioned to a smaller organization with fewer users. Here, I find the pricing to be prohibitively high, making it impractical to add users as the company expands.

Rating Distribution

Ease of use

7

Value for money

2

Customer Support

5

Functionality

7

A
Abhinav

Information Technology and Services, 500+ employees

More than a year

5.0

A really great Project Management tool

Pros

Boasts a clean and user-friendly UI with well-defined sections. Dashboard creation is a seamless process.

Cons

Granting access to spaces can sometimes be time-consuming. Additionally, occasional delays in report refreshment occur. Furthermore, there is no option to delete or remove reports created by others.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Project Planning & Resource Management

Pros

Wrike proves to be an effective web-based project management and resource planning platform, offering a balance of features, flexibility, and customization options suitable for various organizations and individuals. Its versatile project management view allows users to interact with projects in a manner that suits their preferences.

Cons

The calendar's functionality and design could use some improvement, as it feels somewhat neglected. While it serves its purpose, enhancing its aesthetics would be beneficial.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K
Krzysztof

Accounting, 51-100 employees

More than a year

4.0

Effective, self-customised collaboration system

Pros

Offers flexibility and extensive features, enabling users to tailor the platform to their needs without IT support. Users can create and modify complex workflows easily, fostering continuous improvement.

Cons

There is a sense that something is missing that would be helpful. In large organizations, where different business areas rarely collaborate but share the same system, a better user management module for organizing users into clusters based on visibility preferences would be advantageous.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Alan

Alternative Medicine, 51-100 employees

Less than a year

5.0

Perfect for our busy marketing team!

Pros

Currently expanding custom item types for creating project-specific templates. Integration of request forms streamlines external department requests within our workflow.

Cons

It is confusing why custom item types and fields are confined to workspaces. The lack of a centralized location for managing all fields and item types across the entire system leads to duplicate entries and confusion during assignment to projects or tasks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S
Samantha

Fine Art, 51-100 employees

Less than a year

5.0

Fantastic!

Pros

Appreciates the platform's customization options, enabling the team to establish a tailored system effortlessly. Personal workflows, dashboards, and spaces are easily set up. Workload management aids in scheduling projects effectively.

Cons

I am unable to identify any aspects of Wrike that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10