Xentral Software Reviews

“fast and very helpful”

Pros

The software is fast and responsive and I really appreciate how well it works. It has been very useful and I have found many ways to use its features and resources well.

Cons

One thing that could be better as per me is the clarity of some messages since they aren't always easy to understand. Also the manual seems like it could use some improvement.

“Really like the clear dashboard”

Pros

It makes inventory management pretty simple and its strong data features help smaller insurance and finance teams keep a close eye on assets and spending through clear, transparent dashboards that are simple to follow.

Cons

From time to time, teams run into minor bugs or a few UI problems which can slow down onboarding for new users or lead to short interruptions in data syncing and reporting.

“Great fit for logistics”

Pros

Xentral is well structured, can be customized quite flexibly and supports our logistics and order processing workflows really well.

Cons

Some menus are a bit nested and occasional minor bugs or missing automations can be frustrating from time to time.

“Offer fast and reliable support”

Pros

Whenever questions come up, the support team responds quickly. There are also plenty of APIs and integration options available for shops, PIM systems and other tools. The onboarding is also well done and the online academy is fully included which helps a lot.

Cons

At times the system works a bit slow and that affects all manual tasks that depend on it. We would also like more dynamic options in the order process since we work with many dynamic pricing sources that we still have not been able to synchronize.

“convenient cloud access but not problem free”

Pros

This being cloud-based is a real advantage since it can be used from anywhere and on any computer, smartphone or tablet as long as there is an internet connection.

Cons

A lot of the logistics workflows either do not offer enough functionality or require too many separate steps just to complete a single task. This is especially noticeable in areas like inventory optimization, product management and return processing.

“Cover everything we need”

Pros

It covers every area of our day to day operations. All of our processes are mapped in one place which creates a high level of transparency for everyone involved.

Cons

The part I like least is that there are no product categories that can also be linked to sales prices.

“Creating individual reports is easy”

Pros

Creating custom reports is very easy with the reporting module and its built-in AI. That module is extremely versatile and lets you do almost anything. Data can also be shared with customers, logistics providers and others through many different channels, with a lot of room for individual customization.

Cons

It is clearly geared more toward D2C/B2C than B2B. Though it still works well enough for B2B use cases but in some areas you have to rely on a few workarounds.

“right ERP solution for me”

Pros

Xentral Software interface is clean and well organized. Even though the system itself is quite complex, a lot of it still comes across as user friendly. Plus the many integrations make exchanging data with other systems very easy which saves me a lot of manual work. I also really appreciate that it can be expanded in a modular way. As I am able to turn on exactly the functions I actually need and that makes the whole system very flexible.

Cons

When it comes to very specific settings, customizations or reports, there can be a bit of a learning curve and sometimes outside help is needed. I'd also occasionally wish for faster responses from support. That said the advantages clearly outweigh these points for me overall.

“Great software, easy to use”

Pros

The interface is user friendly, the community is really helpful and there are plenty of integrations for online shops and marketplaces.

Cons

I feel like the API could still be standardized further. And I must say the software is not exactly inexpensive for smaller companies with high revenue.

“constantly improving with new features”

Pros

It keeps getting better over time, with new features being added regularly.

Cons

Not very user friendly so it can take a while to fully understand how everything works.

“reliable software and support”

Pros

The software quality has been really good. In short it is an amazing tool and I highly recommend it!

Cons

So far the service has been very good as well and it is simple to use.

“Strong ERP for dynamic teams”

Pros

Xentral is a very capable ERP overall especially for e-commerce where it covers a wide range of needs. What convinced us most is the modular structure of the system as almost every process can be customized to fit individual needs. Also shipping runs reliably and with a high level of automation, it has made our daily operations much easier. Even with more complex setups, such as multi-channel sales or custom workflows, there is usually a workable solution within the system. The new interface was also an important step toward better integration and automation. Plus being able to connect external tools and platforms efficiently is from our perspective, a clear advantage. And since the middle of last year, it has noticeably been moving in the right direction as updates are coming regularly, new features are being added and usability has improved in a visible way.

Cons

There are things you would normally expect to be standard especially if you already know other ERP providers that are either not included as standard in Xentral or are missing entirely. Quite a few small details make you wonder why those areas were not fully thought through. Even today, prices still cannot be transferred automatically from this tool to all marketplaces. There are also ongoing shortcomings when it comes to creating credit notes. For marketplaces in particular, too much manual follow-up is still required and credit notes still have to be paid out manually on the marketplace side. I also have to say that in recent years, price negotiations often resulted in noticeable price increases while the level of service stayed the same. To be fair though it has had a revised pricing model since April 2025 and in my opinion that version is structured much more fairly.

“user friendly and fast”

Pros

The interface is designed well and the super search feature is especially helpful.

Cons

The navigation goes too deep in some places and a few topics or sections are hidden more than they should be.

“Very good ERP”

Pros

It adapts really well to our specific needs and offers a lot of flexibility for how we want to work.

Cons

At times certain processes still cannot be tailored 100% to fit the way we operate.

“Overall a complete tool”

Pros

Across 3Bears, most of our team works with Xentral and it has been a very user-friendly system for us. It has also scaled really well as we have grown over the years. We handle everything in it, from inventory and sales to bookkeeping so it covers all of our core processes in one place.

Cons

we felt customer support could have been a bit stronger but that was resolved very quickly and is now set up really well.

“Very helpful tool”

Pros

By automating the most important processes with Xentral, we are able to handle the challenges of retail much better while still continuing to grow.

Cons

Overall there's really nothing to complain about. Any small issues that come up are handled well by customer support.

“Highly recommended!”

Pros

The wide range of functions and the ability to customize everything very specifically to our own needs are really valuable. Since the latest update, the visual highlights have also made the system noticeably better.

Cons

Support is usually not the strongest part although there is almost always a workaround in the end. And unfortunately there are still no clearly visible changelogs.

“It is a top product”

Pros

A wide range of functions is included and the system is quite dependable with complete transparency across all areas. There are also plenty of update options which makes it even more flexible.

Cons

Honestly there is not much to complain about apart from a few performance issues since it can feel a bit slow from time to time.

“ideal for mid-sized companies”

Pros

One of the things I like most about Xentral is how user-friendly and flexible it is. A lot of processes can be customized to fit our needs which has genuinely helped us make our workflows more efficient. Also integrations with other tools work without any hassle and the dashboard is laid out clearly so the most important information is visible right away. The support team also deserves credit as they respond quickly, are helpful and simplifies things.

Cons

There are a few smaller weak points in the user management especially when it comes to assigning specific permissions to different users. Also some new features could probably be released faster even though there are already a few promising ideas on the roadmap. But at the moment the biggest issue is the new Connect module which has been heavily promoted but still does not cover all the functions that the old shop importer already offered.

“Great for handling large orders”

Pros

Xentral software makes it possible to manage a large volume of orders in a short amount of time.

Cons

No cons to share as everything about it is pretty good!