Xentral Software Reviews

“fast and very helpful

Pros

The software is fast and responsive and I really appreciate how well it works. It has been very useful and I have found many ways to use its features and resources well.

Cons

One thing that could be better as per me is the clarity of some messages since they aren't always easy to understand. Also the manual seems like it could use some improvement.

“Really like the clear dashboard

Pros

It makes inventory management pretty simple and its strong data features help smaller insurance and finance teams keep a close eye on assets and spending through clear, transparent dashboards that are simple to follow.

Cons

From time to time, teams run into minor bugs or a few UI problems which can slow down onboarding for new users or lead to short interruptions in data syncing and reporting.

“Great fit for logistics

Pros

Xentral is well structured, can be customized quite flexibly and supports our logistics and order processing workflows really well.

Cons

Some menus are a bit nested and occasional minor bugs or missing automations can be frustrating from time to time.

“Offer fast and reliable support

Pros

Whenever questions come up, the support team responds quickly. There are also plenty of APIs and integration options available for shops, PIM systems and other tools. The onboarding is also well done and the online academy is fully included which helps a lot.

Cons

At times the system works a bit slow and that affects all manual tasks that depend on it. We would also like more dynamic options in the order process since we work with many dynamic pricing sources that we still have not been able to synchronize.

“convenient cloud access but not problem free

Pros

This being cloud-based is a real advantage since it can be used from anywhere and on any computer, smartphone or tablet as long as there is an internet connection.

Cons

A lot of the logistics workflows either do not offer enough functionality or require too many separate steps just to complete a single task. This is especially noticeable in areas like inventory optimization, product management and return processing.

“Cover everything we need

Pros

It covers every area of our day to day operations. All of our processes are mapped in one place which creates a high level of transparency for everyone involved.

Cons

The part I like least is that there are no product categories that can also be linked to sales prices.

“Creating individual reports is easy

Pros

Creating custom reports is very easy with the reporting module and its built-in AI. That module is extremely versatile and lets you do almost anything. Data can also be shared with customers, logistics providers and others through many different channels, with a lot of room for individual customization.

Cons

It is clearly geared more toward D2C/B2C than B2B. Though it still works well enough for B2B use cases but in some areas you have to rely on a few workarounds.

“right ERP solution for me

Pros

Xentral Software interface is clean and well organized. Even though the system itself is quite complex, a lot of it still comes across as user friendly. Plus the many integrations make exchanging data with other systems very easy which saves me a lot of manual work. I also really appreciate that it can be expanded in a modular way. As I am able to turn on exactly the functions I actually need and that makes the whole system very flexible.

Cons

When it comes to very specific settings, customizations or reports, there can be a bit of a learning curve and sometimes outside help is needed. I'd also occasionally wish for faster responses from support. That said the advantages clearly outweigh these points for me overall.

“Great software, easy to use

Pros

The interface is user friendly, the community is really helpful and there are plenty of integrations for online shops and marketplaces.

Cons

I feel like the API could still be standardized further. And I must say the software is not exactly inexpensive for smaller companies with high revenue.

“constantly improving with new features

Pros

It keeps getting better over time, with new features being added regularly.

Cons

Not very user friendly so it can take a while to fully understand how everything works.

“reliable software and support

Pros

The software quality has been really good. In short it is an amazing tool and I highly recommend it!

Cons

So far the service has been very good as well and it is simple to use.

“Strong ERP for dynamic teams

Pros

Xentral is a very capable ERP overall especially for e-commerce where it covers a wide range of needs. What convinced us most is the modular structure of the system as almost every process can be customized to fit individual needs. Also shipping runs reliably and with a high level of automation, it has made our daily operations much easier. Even with more complex setups, such as multi-channel sales or custom workflows, there is usually a workable solution within the system. The new interface was also an important step toward better integration and automation. Plus being able to connect external tools and platforms efficiently is from our perspective, a clear advantage. And since the middle of last year, it has noticeably been moving in the right direction as updates are coming regularly, new features are being added and usability has improved in a visible way.

Cons

There are things you would normally expect to be standard especially if you already know other ERP providers that are either not included as standard in Xentral or are missing entirely. Quite a few small details make you wonder why those areas were not fully thought through. Even today, prices still cannot be transferred automatically from this tool to all marketplaces. There are also ongoing shortcomings when it comes to creating credit notes. For marketplaces in particular, too much manual follow-up is still required and credit notes still have to be paid out manually on the marketplace side. I also have to say that in recent years, price negotiations often resulted in noticeable price increases while the level of service stayed the same. To be fair though it has had a revised pricing model since April 2025 and in my opinion that version is structured much more fairly.

“user friendly and fast

Pros

The interface is designed well and the super search feature is especially helpful.

Cons

The navigation goes too deep in some places and a few topics or sections are hidden more than they should be.

“Very good ERP

Pros

It adapts really well to our specific needs and offers a lot of flexibility for how we want to work.

Cons

At times certain processes still cannot be tailored 100% to fit the way we operate.

“Overall a complete tool

Pros

Across 3Bears, most of our team works with Xentral and it has been a very user-friendly system for us. It has also scaled really well as we have grown over the years. We handle everything in it, from inventory and sales to bookkeeping so it covers all of our core processes in one place.

Cons

we felt customer support could have been a bit stronger but that was resolved very quickly and is now set up really well.

“Very helpful tool

Pros

By automating the most important processes with Xentral, we are able to handle the challenges of retail much better while still continuing to grow.

Cons

Overall there's really nothing to complain about. Any small issues that come up are handled well by customer support.

“Highly recommended!

Pros

The wide range of functions and the ability to customize everything very specifically to our own needs are really valuable. Since the latest update, the visual highlights have also made the system noticeably better.

Cons

Support is usually not the strongest part although there is almost always a workaround in the end. And unfortunately there are still no clearly visible changelogs.

“It is a top product

Pros

A wide range of functions is included and the system is quite dependable with complete transparency across all areas. There are also plenty of update options which makes it even more flexible.

Cons

Honestly there is not much to complain about apart from a few performance issues since it can feel a bit slow from time to time.

“ideal for mid-sized companies

Pros

One of the things I like most about Xentral is how user-friendly and flexible it is. A lot of processes can be customized to fit our needs which has genuinely helped us make our workflows more efficient. Also integrations with other tools work without any hassle and the dashboard is laid out clearly so the most important information is visible right away. The support team also deserves credit as they respond quickly, are helpful and simplifies things.

Cons

There are a few smaller weak points in the user management especially when it comes to assigning specific permissions to different users. Also some new features could probably be released faster even though there are already a few promising ideas on the roadmap. But at the moment the biggest issue is the new Connect module which has been heavily promoted but still does not cover all the functions that the old shop importer already offered.

“Great for handling large orders

Pros

Xentral software makes it possible to manage a large volume of orders in a short amount of time.

Cons

No cons to share as everything about it is pretty good!

“well-arranged interface and easy setup

Pros

The interface is well organized and the application itself is amazing. There is also a useful setup guide with videos that walks you through the initial configuration step by step. On top of that setup packages are available for an additional cost if needed.

Cons

Updates can occasionally cause issues and from time to time a few bugs still slip through. That said both the software stability and the customer support have improved a lot lately.

“The first impression is deceptive - interface and technical problems

Pros

It is a more cost-effective option compared to Pickware WMS for multiple shops.

Cons

The software has an overwhelming number of settings, making it confusing and complex, especially during order entry. There are constant technical problems, and the interface for Shopware 5 and Shopware 6 is not satisfactory. Additionally, there's no pick and pack app like Pickware WMS, and the mobile version is subpar.

“Excellent value for money

Pros

Considering both the price and everything it includes, this software is excellent and the interface is also really well done.

Cons

Things can get a bit confusing when items are returned broken or damaged and there's a risk of mixing those products in with the new ones.

“Everything in one system

Pros

From production to customer management, everything is clearly organized in one system. Logistics, sales and purchasing can all be managed very effectively and the tools overall are really strong.

Cons

There were a few occasions when support was a bit slow to respond. But the good thing is that later every issue was resolved.

“Pretty easy to set up

Pros

Everything is linked together such as orders, invoices, delivery notes, products and purchase orders so it's usually quick to find whatever you need. Dropshipping orders are also simple to set up and once that's done, the system handles the rest automatically.

Cons

The transfers to individual shops don't always work well and there are occasional interface issues. Because of that we often have to deal with the same tasks twice.

“helped us during company's growth phase

Pros

Overall we had a really positive experience. As it is easy to use, can be adapted well to our specific needs and feels like a solution that can grow along with our business. The price performance ratio is also very good since it's fairly affordable while still offering a wide range of features.

Cons

Navigation can feel a bit off at first although it becomes more familiar after spending some time with it. Certain settings and templates can also be difficult to locate now and then.

“Extensive integrations are convincing

Pros

What matters most to us is the wide range of available integrations.

Cons

The integration process went well so there's nothing negative to point out.

“Great software overall

Pros

Almost everything in the system can be handled and configured on your own which is a big plus. The reports are especially impressive to me as beyond the standard ones, it's very easy to create additional, alternative or more detailed reports because they are simply based on SQL queries. Also the whole system is built in a modular way so you can add apps for different needs at a very fair price. Even the performance is good, the value for money is excellent and the interfaces and modules we use work without any issues. On top of that the system is generally very stable overall.

Cons

Some parts of the menu navigation seem a bit unmanageable and a few menu items are hidden in places you would not normally look. Also it is not simple to find many of the field names needed for SQL-based reports. In some cases, you even have to log directly into the MySQL database just to track them down. Also support should be approached carefully because the information provided is not always correct. For example, we use the Free Article module and at one point it did not work for one product for reasons that were unclear. Support told us the problem was that more than two articles were not possible. Only after we pushed back and shared a test case showing clearly more than two articles did the real solution come out. But the issue was actually caused by a special character in the product name. And if we had not questioned the answer, we probably would not have received the fix and would not have been able to use the app as needed. That part was unfortunate.

“The best ERP system I have ever worked

Pros

Xentral covers all the functions needed to run and manage a business. What I really appreciate is how well it can be tailored to specific industry or personal needs through its wide range of additional modules. The costs are also very reasonable for what you get. Another big advantage is that you do not need a programmer all the time because many adjustments and configurations can be handled on your own.

Cons

The only real downside that shows up in day to day use is that it cannot handle average purchase prices. This becomes something you have to watch very carefully when it comes to inventory valuation and monthly reporting. Unfortunately those figures then have to be corrected manually afterward. That creates a lot of extra work for a missing function especially since purchase prices change constantly these days and businesses need to keep a very close eye on contribution margins.

“Top tool at a fair price.

Pros

Across all of our business areas, the automation saves us a lot of hours and we can put that time into other tasks instead. Also it offers plenty of connections to shop systems as well as shipping and fulfillment services. Overall the platform is huge and it feels like we are only using about 10% of everything it can do.

Cons

menu navigation is a bit confusing at first although you do get used to it over time. Some settings for certain topics are also located in multiple places which can be confusing.

“Allosw work from anywhere.

Pros

It is fast, self explanatory and designed with a lot of versatility.

Cons

Working in the same file or database at the same time is not possible. The PDF printer could also be more user-friendly like it should require fewer steps to get the result.

“ERP for online retail

Pros

The connection to our shop system and marketplaces works really well and the interface is clear and easy to use. Being fully cloud-based is a big plus too and the integrated mail client and ticketing system are genuinely useful in day to day work. Also it offers extensive configuration options, dependable dunning with open items, connections to payment providers and banks and very comprehensive reporting.

Cons

initial setup and preparation take quite a bit of effort because the system is very huge. Also the UX is not quite as visually polished as some competing products.

“Not suitable for Switzerland

Pros

Xentral Software is easy to use, logically structured and works especially well for sales tasks.

Cons

There is still no working interface to an accounting system for Switzerland and QR invoices are still not supported. That creates too much extra manual work and makes it hard to use properly.

“Good ERP with many functions

Pros

There is a lot packed into Xentral such as a broad feature set, a professional overall solution and an implementation process that was guided very well. Considering how many functions it offers, the usability is quite decent and it's currently being revised as the first screenshots already look very promising. You can clearly tell that they have been moving fast after the major investment rounds. But thats partly a downside right now because with so many new hires especially in support, the quality is not always as consistent as it should be. Still, looking ahead a lot is likely to improve and it seems to be in a strong position.

Cons

At the moment it is still showing some typical growing pains. It was not as noticeable in the beginning and it will probably improve again soon but right now it does come up here and there. Also usability still has room for improvement and behind the scenes especially in the database, parts of the system feel pretty legacy.

“fast and user-friendly workflow

Pros

Getting around the software is not a problem and the pages open quickly without much waiting.

Cons

The reporting module is quite tricky to work with.

“User friendly UI and fast start

Pros

The interface is very user-friendly. It makes getting started with your first ERP system possible even without having a lot of technical skills or prior experience.

Cons

Honestly there is not much to complain about. If I had to point out one thing, it would be that you still have to pay for all the features even though we probably only use a small portion of them, maybe around 10%.

“Pretty easy to setup

Pros

Overall it is easy to ues and the core functions can be configured without much hassle to match the company's needs.

Cons

The integrations with common online platforms like Otto, Avocado and others are still missing. More advanced settings are usually complicated or not explained well. A good example is the permission setup, where some of the terms are hard to understand. Building a warehouse structure with automated workflows is also not very easy.

“Saves us time

Pros

Having all our marketplaces, online shops and shipping carriers connected through Xentral has been a big advantage. We no longer need to manually create orders, invoices, shipping labels and similar tasks which saves a lot of time. The overall workflow is fairly self-explanatory too and there are plenty of customization options to adapt the system to our needs.

Cons

To me the returns process still feels underdeveloped. And it becomes particularly tricky when returned items arrive damaged or broken because we have to use workarounds to keep those products separate from the saleable stock. On top of that the accounting side is fairly complex and would benefit from clearer guidance to make the initial setup less difficult.

“Automates pretty well

Pros

The integrations with ecommerce platforms, payment providers and external systems like warehouse management tools used by logistics partners work really well. The amount of automation in the standard order workflow is outstanding too which means the team can spend their time on exceptions instead of manually touching every single order. Overall it saves a huge amount of time.

Cons

A few bookkeeping functions still need improvement especially bank reconciliation for collective payments and allowances where a refresh and additional functionality would help with these tedious but necessary tasks. Batch and lot number handling, along with best before date tracking, also isn't fully connected across every area. Plus some useful stock movement features are only available for items that don't use batch or lot numbers and expiry dates.

“Flexible and options can hide

Pros

One of the biggest advantages is how flexible the processes are. We can set things up to fit our business now and adjust them later as your company changes. It is also user-friendly enough to get started quickly and if preferred, you can even keep everything contact-free and simply use the 14 day demo. Also the software is improving fast, with continuous development that gives confidence for the future. The newer support models are also a real plus especially because response times are quick.

Cons

Some options can be quite hidden so it may take deeper knowledge of the software to discover everything that's available. Though the wide range of modules and overall complexity make it suitable for many different use cases but that can also be challenging. Also ERP implementation is generally not simple so it is important to plan properly from the start. I feel like having strong support and good implementation guidance makes a big difference here.

“scales as needed

Pros

The platform looks user friendly right from the start and is simple to work with, while also offering excellent scalability as needs grow.

Cons

To be honest everything about it good so no cons to share!

“Live within one week

Pros

Even though Stern Technic was only just established, we knew from the start that we did not want to operate without an ERP system. As an engineering company, it's very important for us to maintain a clear view of our projects and available resources. And since we were already familiar with Xentral through Stern Didactic, choosing it again was a quick and natural decision. The whole rollout with the team was handled quickly and without any issues and we were fully operational after only one week. From our perspective that's really exceptional. If I could add one small wish, it would be a dark mode because that would be very cool to have.

Cons

Only thing I really miss is a dark mode. but that's partly just personal preference since I generally prefer dark interfaces and they're much more comfortable on the eyes.