AppFolio Reviews

Pros

I am grateful for AppFolio's dedication to keeping me informed through updates and notifications whenever they introduce new features. They actively strive to enhance system integration and genuinely value and heed user feedback.

Cons

It would have been better if the information wasn't divided into numerous tabs. Consolidating certain information within a single tab would create a less cluttered interface.

Pros

AppFolio allows me to track all my projects efficiently, providing all the necessary tabs to streamline my work processes.

Cons

Whenever the software updates, it tends to slow down or encounter bugs.

Pros

Developers consistently strive to enhance the program, showcasing their commitment to improvement.

Cons

It seems like AppFolio has become too "corporate" since going public and hiring new personnel. I wish they prioritized customer service, which currently seems non-existent, and listened to our requests. Recently, they implemented a $2.49 charge for tenants using ACH payments, even though it used to be free. This change is absurd...

Pros

The interface is relatively simple, and navigating through tenant portals is also unproblematic.

Cons

The websites are quite expensive, and they consistently add additional charges. They introduced a $2.49 fee for e-checkpayments, which used to be free, without proper communication or explanation. This sudden change has caused frustration among both property managers and tenants.

Pros

It's incredibly intuitive and easy to navigate, making it a user-friendly solution.

Cons

The mobile app needs improvement. It lacks some essential features, and the user interface could be more intuitive and user-friendly.

Pros

The software is highly intuitive, and the tenant portal is a standout feature. Assigning tickets to engineers is a easy task now, and tracking their progress is a seamless process.

Cons

The reporting capabilities are limited, especially when it comes to customizing reports to fit specific needs. It would be great to have more flexibility in generating and customizing reports.

Pros

See Cons... The drawbacks currently outweigh the benefits, especially considering the significant price increase.

Cons

The accounting features are decent, but there are some areas where they can be more robust. For example, the ability to handle more complex financial transactions and integrations with popular accounting software would be beneficial.

Pros

I really value the fact that AppFolio brings everything together on a unified platform.

Cons

It would be helpful if there were more options for integrations with third-party tools and services. Currently, the options are limited, and it would be great to see more flexibility in this regard.

Pros

AppFolio simplifies ACH payments, maintenance requests, and provides easy access to all legal documents and payment information.

Cons

The maintenance tracking system could be improved. It would be beneficial to have a more streamlined process for managing and tracking maintenance requests, including the ability to assign tasks to specific team members and track progress more effectively.

Pros

The accounting and record tracking features are excellent, and I appreciate how it keeps all lease details organized.

Cons

The sales tax feature lacks user-friendliness, and making changes to banking settings can be a bit challenging.

Pros

The portal has a visually appealing design, and navigating through it is very easy.

Cons

I often experienced long wait times for customer service and occasionally had to create support cases.

Pros

Integration with other systems is available for an additional fee.

Cons

I joined AppFolio in December 2019 and was pressured to complete the setup by the end of the month, even though it wasn't ready. After six months of trial and error, I finally managed to make the system functional enough for my work. Unfortunately, the lack of support and customer care has persisted. For instance, an owner credit was mistakenly applied to a suppressed charge, causing an accounting error. I discovered this issue and requested the support representative to transfer my request to someone else after nine days of no resolution. The support person kept suggesting multiple accounting adjustments based on generic help documents. One of the four possible accounting entries should fix the problem. However, the next person I spoke to called me disrespectful, rude, and unprofessional. They provided the same canned suggestions with four options, one of which might resolve the issue. Dealing with AppFolio has been more painful than the benefits the software provides.

Pros

It's incredibly user-friendly, especially for tenants and owners, and makes rent tracking simple.

Cons

The cost is too high, and it's not possible to create customized reports.

Pros

It consolidates everything in one convenient location, making it incredibly helpful.

Cons

The inability to organize files within files leads to disorganization.

Pros

The client profile is meticulously designed, presenting all the necessary information in a well-structured manner. Rent tracking and generating simple reports are fantastic.

Cons

AppFolio's customer service is a letdown. It's difficult to reach them by phone, and recently they made changes that prevent access to the Chat Line. Obtaining help requires navigating through a complex process.

Pros

AppFolio has an abundance of fantastic features, and I love the seamless interconnectedness. Listing rentals and conducting candidate interviews are enjoyable tasks. Whether we work in the office or remotely, we can be equally effective, thanks to AppFolio. The customer service has been exceptional, always responsive and helpful. This software is excellent for anyone, and the tutorials are easy to follow. I appreciate how AppFolio has facilitated our transition to online business operations.

Cons

This feature is incredibly useful, and I can't think of any reasons why I don't like the product. However, I dislike the inability to customize settings for each user individually. Certain information that should be private is accessible to employees too frequently. Additionally, there is a need to improve the design of inspection templates.

Pros

Managing tasks is not a problem with this software.

Cons

There is a lack of sufficient documents for notices and communication.

Pros

It's incredibly easy to use, and our tenants love the portal.

Cons

Until now, I haven't encountered anything that I dislike.

Pros

The reports have a clean and understandable layout, making them easily comprehensible for external users.

Cons

It appears that the Tech Support team is still learning the system and lacks expertise in the Community Environment Online or Chat. It can only be resolved through specific tech supports, based on my experience with our CAM Reconciliation Report. Therefore, it is a case-by-case situation.

Pros

AppFolio's features have allowed us to streamline various processes.

Cons

It should be possible to adjust the security deposit balance for past tenants when the move process was not used. Also, the ability to delete unreconciled journal entries would be helpful.