AppFolio Reviews

Pros

AppFolio provides an impressively intuitive user interface that can be easily taught to new team members. Their logical and practical approach to property management and accounting is refreshing. They actively listen to user feedback and seek the most efficient and effective solutions for product enhancements. The rate at which they develop improvements and release meaningful upgrades is remarkable. AppFolio has been the perfect solution for our rapidly expanding company.

Cons

Honestly, I have no concerns or frustrations with AppFolio as a solution for our day-to-day property management, leasing, maintenance, or accounting operations. It has allowed our company to double the number of units under management in just three years without significantly increasing our staff, except for on-site physical maintenance needs for our rapidly growing portfolio of rental townhome units, which is expected.

Pros

I'm a big fan of this software. AppFolio offers a user-friendly interface that's simple to navigate. The dashboard provides quick access to essential features like rent payments, maintenance requests, and accounting.

Cons

I haven't encountered any major drawbacks while using this software.

Pros

It's very easy to learn, and the training videos are excellent. The support team actively listens to and solves problems.

Cons

The feature and report for commercial leases are excellent.

Pros

I love how user-friendly it is for both property management and tenants. The integrated texting feature simplifies communication with residents.

Cons

Similar to the text messaging feature that I appreciate, it would be great if I could download those texts as PDFs in a timeline format instead of taking screenshots.

Pros

This software is amazing. As a property manager, it makes handling our extensive client portfolios incredibly simple. From maintenance to accounting and security, AppFolio allows us to manage everything efficiently.

Cons

The app continuously evolves, and just when we get used to doing things in one way, they change.

Pros

The sales team does an excellent job of promoting this solution.

Cons

There is absolutely no support! The transition was a nightmare, and the accounting package is terrible. When we ran owner distributions, many ended up with negative numbers, and AppFolio couldn't provide an explanation. The reporting functionality is almost useless, and the owner statement is terrible with no option for improvement. We were promised timely ACH transfers of 2-3 days (which was a significant selling point), but it takes longer than the solution we switched from. It's all show and no substance!

Pros

I can access it from any internet-connected device, whether it's a computer, phone, or tablet. The program has undergone thorough testing and offers numerous time-saving features. It automates tasks such as sales, invoice entry, and work orders. It has made my job very simple and stress free.

Cons

The only genuine drawback is that it is highly focused on property management. Sometimes, accounting entries require multiple steps to complete and integrate the three program units: Owner side, Tenant side, and pure accounting sections. However, their support documentation and training are thorough, and they continue to automate some of the most common entries.

Pros

The platform is uncomplicated, yet it provides me with the necessary information that meets my requirements.

Cons

Everything has been fine so far, and I haven't noticed any negative aspects.

Pros

The ease of use, ability to process checks, and the flexibility of accessing it from anywhere with an internet connection are standout features. It eliminates the need to go to the office daily and provides useful features like owner's statements, tenant communication, and work order submissions, all within one environment.

Cons

The reports are not as customizable as they should be, performing audits is challenging, and the support has shifted from phone to chat, resulting in a decline in quality (receiving multiple different answers to the same question). Supporting older users with their owner portals is difficult, and there is a threshold to be able to use Appfolio. Additionally, there is no access to customer service logs, despite the appearance of being able to reference them later.

Pros

I really value how effortless it is to sign in to AppFolio and the arrangement of their monthly income reports. It's conveniently accessible and offers a concise overview, although locating some of the more specific features can be a bit challenging.

Cons

While it could also be related to the information being inputted, I sometimes find it difficult to locate my important tax, receipt, and financial documents in one consolidated place. Moreover, I feel that the structure of the reporting PDFs produced can be confusing to follow.

Pros

It's user-friendly and a helpful tool with a wide range of functions.

Cons

Opening tabs can be slow at times, and I have to log in every time I start my work.

Pros

Everything I need is conveniently located in one place, including communication, board newsletters, and payments for our complex.

Cons

I just need to remember onepassword :) Just kidding, but that's about it.

Pros

As a long-term tenant, I've been using this software for at least six years, and it has been great for communicating with the property manager.

Cons

There's nothing wrong with it. It's a great solution for processing payments and sending out information regarding any property issues I may have.