AppFolio Property Manager Reviews
72 Reviews
softwareOverall Rating
4.2
72 Reviews
Rating Distribution
5
(38)
4
(21)
3
(7)
2
(1)
1
(5)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
4.2
72 Reviews
Rating Distribution
5
(38)
4
(21)
3
(7)
2
(1)
1
(5)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
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Great All Encompassing Option for Property Managers and Landlords
Great All Encompassing Option for Property Managers and Landlords
Pros
As a property manager and landlord, I find Appfolio to be an excellent tool for keeping everyone on the same page and maintaining control over properties. It seamlessly caters to tenants, property managers, and landlords.
Cons
As a non-administrator, it's challenging for me as a landlord to share information from AppFolio Property Manager with others. For instance, if I want to sell the property and involve a real estate agent who isn't my property manager, the process becomes difficult.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Not specified, 1-10 employees
More than a year
May 2024
Pain for our clients
Pain for our clients
Pros
It was frustrating because our clients struggled to use it correctly.
Cons
Accepting payments has been a struggle since I couldn't figure out the automatic payment feature, and even making a payment manually was cumbersome.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Barb
Plastics, 11-50 employees
Less than 6 months
May 2024
Great Property Manager
Great Property Manager
Pros
AppFolio is an excellent property management software that simplifies the process. The support team is also incredibly helpful and responsive.
Cons
The design and customization capabilities are severely limited.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Emily
Real Estate, 1-10 employees
More than a year
May 2024
Gets the Job completed
Gets the Job completed
Pros
Overall, I found the system easy to navigate, and the tutorial videos were quite helpful.
Cons
I don't have the option to choose authentication methods for online portal access.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Amber
Real Estate, 1-10 employees
More than a year
May 2024
AppFolio Property Manager Review
AppFolio Property Manager Review
Pros
AppFolio provides a dashboard that's intuitive and allows me to complete tasks like making payments or uploading documents with ease.
Cons
Personally, I've encountered system glitches that make certain information difficult to access due to unnecessary steps. It would be greatly appreciated if these bugs could be fixed to avoid repetitive requests for information.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kevin
Accounting, 11-50 employees
Less than a year
May 2024
AppFolio Property Menager life changing
AppFolio Property Menager life changing
Pros
The interface is user-friendly, and AppFolio offers a comprehensive set of tools and functionalities that cover all aspects of property management.
Cons
While AppFolio Property Manager offers numerous benefits and features, it's crucial for potential users to consider these downsides and assess whether they align with their specific needs and preferences.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alla
Financial Services, 1-10 employees
Less than a year
April 2024
Liked Appfolio Okay
Liked Appfolio Okay
Pros
I found it incredibly convenient to have all our properties consolidated in a single location. This made it easy for our tenants to access and view them.
Cons
Managing our websites was incredibly challenging. We couldn't obtain access or get hold of someone to grant us editing privileges for the property websites. Additionally, navigating them was far less intuitive compared to user-friendly platforms like Squarespace, lead pages, or WordPress.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Celine
Real Estate, 51-100 employees
Less than a year
April 2024
Great and still learning!
Great and still learning!
Pros
It's fantastic to have one platform that handles everything related to property management! Owners, tenants, and vendors can all use the same software.
Cons
I'm not particularly fond of the chat option for customer service as it lacks a personal touch.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kashee
Real Estate, 1-10 employees
More than a year
March 2024
Robust Property Management System
Robust Property Management System
Pros
The range of features it offers is impressive, including reporting, budgeting, estimating, calendar management, communication tools, portals, and a mobile app.
Cons
The software's effectiveness heavily relies on the administrator who oversees it. Unfortunately, the administrators (generally property managers) fail to utilize the available features to benefit their community's requirements.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Roy
Legal Services, 1-10 employees
More than a year
February 2024
Be Careful
Be Careful
Pros
Unfortunately, I found Appfolio difficult to learn, and its customer service fell short compared to its competitors.
Cons
The onboarding process is utterly exhausting. The software has a steep learning curve, and the first six months demand extensive support from their team due to AppFolio's confusing nature. However, getting in touch with their support team is incredibly challenging. If you email someone directly, they'll likely direct you to schedule an appointment through the app, which is quite outrageous. Canceling the service is also needlessly difficult. Writing this review is the last bit of energy and time this company will take from us.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
David
Real Estate, 1-10 employees
Less than 6 months
February 2024
Appfolio. Not A good Fit for Single Family
Appfolio. Not A good Fit for Single Family
Pros
The search function within the database is exceptional. It allows me to search across all categories, such as owners, tenants, vendors, work orders, etc.
Cons
There is no focus on single-family managers. New features consistently cater to multi-family properties. Moreover, customer service is either very poor or nonexistent. Our business operates at a fast pace, and when problems arise, we require prompt answers. Unfortunately, there is never anyone available to speak with directly at the company. While they seem proud of their automated systems and databases, they can't replace live customer service.
Ease of use
6
Value for money
6
Customer Support
2
Functionality
6
Jim
Real Estate, 1-10 employees
More than a year
February 2024
Appfolio is great! But on the pricey side
Appfolio is great! But on the pricey side
Pros
Appfolio is widely used and versatile, with an intuitive design. I primarily used it to track rent payments, communicate with tenants, manage and generate leases, and provide tenants access to the tenant portal. We appreciated that tenants could pay their rent at 7-11, and many opted for this method instead of setting up credit card payments on their portal. The software ran smoothly without any glitches or timeouts during our six years of use, and it didn't consume much memory on our computers. The mobile app was also a plus.
Cons
The company I worked for didn't utilize the banking and accounting features of the software to their fullest potential due to difficulties with owners using Plaid via Appfolio to connect their bank accounts. Additionally, privacy concerns among other owners who used the software made accounting and reconciliation challenging. Ultimately, the cost of the software led us to switch to a different property management software. The alternative software provided the same functionalities, except for two, and offered greater privacy at 2/3 of the cost. One notable feature in our new software that AppFolio lacks is the ability to sign documents, other than the lease, within a Docusign subplatform integrated into the software, a feature we find highly valuable and will extensively use in our new property management software.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
10
Alison
Real Estate, 1-10 employees
More than a year
February 2024
It's Effective and Efficient
It's Effective and Efficient
Pros
Having the ability to market specific units by adding videos, photos, and automatically generating marketing descriptions based on unique tags for each unit's floorplan is excellent.
Cons
Occasionally, different financial reports fail to synchronize, leading to misleading information in one report compared to another.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Toi
Real Estate, 51-100 employees
More than a year
February 2024
Need to take a course to use the program
Need to take a course to use the program
Pros
The financial aspect was amazing as long as the numbers were correctly entered in the designated areas.
Cons
I required additional training to set up everything properly. With only two of us trying to learn how to use the program, we ended up sacrificing time managing our other 93 properties while grappling with this system for the 250 doors of private student housing at The University of Arizona.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
6
Leif
Real Estate, 1-10 employees
More than a year
January 2024
The best Property Manager Software so far
The best Property Manager Software so far
Pros
We switched to Appfolio because it allowed us to handle accounting within the same software as property management.
Cons
It's disappointing that there isn't a direct phone number I can dial for assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isy
Real Estate, 11-50 employees
More than a year
January 2024
User friendly, efficient
User friendly, efficient
Pros
As a property manager, I save time and increase efficiency by using the online options available for placing work orders, entering rent checks, renewing leases, and sending online forms to tenants for electronic signatures. It's especially convenient for prospective tenants from out of state.
Cons
The unit transfer function could be smoother. When a resident moves apartments within the property, it often necessitates careful review of charges, credits, and payments to ensure the accuracy of the tenant ledger for the new unit.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Nicole
Real Estate, 11-50 employees
More than a year
January 2024
Easy and Uncomplicated
Easy and Uncomplicated
Pros
I love the fact that everything I need is available on one platform. I don't have to use multiple software for my job duties. I can access car information, pet details, create letters, send mass emails, and even send emails to specific unit types, among other features.
Cons
I wish I could send text messages to specific units, just like I can with emails. Let's face it, most people tend to ignore emails, but they will read a text. Emails often get lost in the daily shuffle. Another improvement I recommend is adding a drop-down option to select whether a pet is an Emotional Support Animal or a Service Animal. This way, it would be easier to generate reports and access the information promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth
Real Estate, 101-500 employees
More than a year
January 2024
Pop ups & too many changes.
Pop ups & too many changes.
Pros
With Appfolio, I can effectively handle the properties I manage.
Cons
Pop-ups are disruptive. I'm constantly busy, and I don't need pop-ups asking me about my satisfaction with the program or whether I would recommend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorayne
Investment Management, 1-10 employees
More than a year
January 2024
Forced to Use
Forced to Use
Pros
Appfolio excels in the fundamental aspects of property management such as lease management, accounting, rent tracking, and tenant portal. It covers almost every aspect you can think of.
Cons
Appfolio falls short in integrating with other software. It attempts to be an all-in-one solution but fails to deliver. Additionally, its reporting capabilities are not as comprehensive as they should be for a platform striving to be a one-stop shop.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Joseph
Real Estate, 1-10 employees
More than a year
December 2023
Portal use
Portal use
Pros
The ease of use is fantastic. It would be even better if they could improve the pricing structure.
Cons
The cost of using this software is exorbitant, especially when you consider the amount already paid for rent.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Rolanda
Retail, 1-10 employees
Less than 6 months
December 2023
Put this in your AppFolio
Put this in your AppFolio
Pros
I really appreciate how user-friendly it is for our tenants. They can easily pay rent, submit maintenance requests, and access their lease copies, among other things.
Cons
I have no complaints about this app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stacey
Wholesale, 11-50 employees
More than a year
November 2023
Effective Real Estate Management with AppFolio
Effective Real Estate Management with AppFolio
Pros
The streamlined processes, from tenant communication to financial tracking, significantly enhance overall efficiency. Furthermore, the comprehensive reporting tools provide valuable insights into property performance.
Cons
At times, the responsetimes from customer support could be faster for immediate issue resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Josphat
Real Estate, 1-10 employees
Less than 6 months
November 2023
DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT
DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT
Pros
The fact that it's cloud-based and offers a tenant portal didn't work well for us.
Cons
The customer service provided is the worst I have ever seen. It often takes a week to schedule assistance via Zoom. The tenant portal is solely geared towards residential management, while our business operates in the commercial sector. During the demos, we were assured that we could make necessary changes, but once we signed up, we were unable to do so. Apparently, AppFolio finds it acceptable for a commercial tenant to experience a roof leak in their bedroom, living room, kitchen, or basement. The reporting and bulk reporting features also require significant improvements.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Sandy
Real Estate, 11-50 employees
Less than 6 months
November 2023
Property Management with AppFolio
Property Management with AppFolio
Pros
With AppFolio, I can effortlessly access my tenants' information and stay updated on their lease, rent amounts, work orders, and other important tasks. It keeps everything I need to manage our relationship right at my fingertips.
Cons
I personally feel it would be more convenient if the tenant's application stayed connected to them throughout the entire process. Instead of storing it separately after they become a tenant, it should remain within the overall move-in process. This way, accessing the application for legal purposes would be easier and more streamlined.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Tammy
Real Estate, 11-50 employees
More than a year
November 2023
AppFolio Review
AppFolio Review
Pros
The software is incredibly intuitive and offers fantastic features. Generating reports is an issue whcih eventually makes my property management tasks a lot easier.
Cons
The compliance feature is practically unusable as it is severely outdated.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Katy
Non-Profit Organization Management, 1-10 employees
More than a year
November 2023
Helpful for a Property Owner
Helpful for a Property Owner
Pros
Every month, I receive my statement through the AppFolio app. Logging in to the software allows me to effortlessly access a wealth of data that helps me effectively manage my property.
Cons
Occasionally, I receive an overwhelming amount of information. The monthly property report can be excessively long, and while it can be helpful at times, it becomes burdensome to sift through so much information.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Rob
Real Estate, 1-10 employees
More than a year
November 2023
A Life Saver
A Life Saver
Pros
AppFolio provides an array of features that greatly assist with property management. It's so easy to navigate and use.
Cons
I have no complaints whatsoever. Whenever I encounter something I don't understand or need assistance with, the customer service is exceptional in promptly resolving any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Autumn
Real Estate, 11-50 employees
More than a year
November 2023
AppFolio is the Apple of Prop Management Software
AppFolio is the Apple of Prop Management Software
Pros
AppFolio is a true gem. When comparing it to other property management software I've used, it stands out with its simplicity. While other providers may claim to offer similar features, AppFolio's user-friendly interface, comprehensible reports, and intuitive dashboards make it the clear winner. The software seamlessly fits into our workflow, and the transition was smooth compared to our previous experiences with competitors.
Cons
Personally, I find some aspects of the accounting functionality slightly challenging, but that could simply be because I'm not an accountant.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Real Estate, 1-10 employees
More than a year
October 2023
Review
Review
Pros
AppFolio Property Manager efficiently streamlines tasks like rent collection and maintenance tracking. The added bonus of a mobile app is a great convenience.
Cons
AppFolio's support can be inconsistent, causing occasional delays in resolving issues. Furthermore, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
panashe
Human Resources, 11-50 employees
Less than a year
October 2023
AppFolio
AppFolio
Pros
Having the ability to message our tenants whenever necessary was a valuable feature.
Cons
Unfortunately, we didn't receive any training, but this was due to the management's decision and not AppFolio's fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma
Real Estate, 101-500 employees
Less than a year
October 2023
User Friendly
User Friendly
Pros
The leasing area in AppFolio tracks a wide range of information, including tenant insurance, making it a comprehensive solution for our needs.
Cons
Customer service is not readily accessible. Usually, your problems have to wait, and their help files don't cover every situation.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Melanie
Construction, 11-50 employees
More than a year
October 2023
Started put ok until they started adding fees
Started put ok until they started adding fees
Pros
We appreciate the website integration with the software that AppFolio built for us.
Cons
The software is okay, but I'm very dissatisfied with their business practices thus far. We switched around 1000 units to them a year ago, with one of the selling points being the promise of no charge to our tenants for ACH payments. We even signed a 2-year contract to secure our price. However, before even a year passed, we were informed that we either had to pay $1 per unit per month to continue offering free ACH payments to our tenants or pass on the fee to them for every online payment. Despite our complaints and involving our lawyer, their response has been unhelpful. We're actively exploring other companies to switch to.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
4
Cassie
Real Estate, 11-50 employees
Less than a year
September 2023
Review for AppFolio
Review for AppFolio
Pros
While the system is packed with features, the training provided falls short in fully equipping users with the necessary knowledge to utilize the system effectively.
Cons
Appfolio lacks user-friendliness. There is no direct customer support available, and submitting tickets often results in delayed responses. Most issues need immediate attention, so the ability to speak directly with someone is crucial.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Ashley
Real Estate, 1-10 employees
More than a year
September 2023
Ease of Use and Great UI
Ease of Use and Great UI
Pros
Setting up online bill pay is so easy with AppFolio, and it operates seamlessly month after month.
Cons
It would be great if I could fully customize the app to make it feel more personalized. The current level of personalization within the app is already impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
August 2023
Wouldn't Recommend
Wouldn't Recommend
Pros
We were satisfied with AppFolio until they introduced a new charge for tenant EFT payments.
Cons
Overall, we have been satisfied with Appfolio. However, their decision to charge our tenants $2.49 for EFT payments, after offering them for free, and the way they implemented this change is frustrating. Appfolio invested a lot of time in training us on how to promote and onboard tenants to use the free EFT payment option. Now, tenants have to pay for every EFT payment, unless we pay $1 per door regardless of tenant usage. Many property managers have left Appfolio due to this change, and there is talk of a class action in the user forum. Additionally, the customer support from Appfolio is lacking, with limited options for communication. We are actively exploring other software options like Buildium or Rentvine.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Carrie
Real Estate, 11-50 employees
More than a year
August 2023
They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD
They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD
Pros
It was challenging, and we wouldn't look forward to going through it again.
Cons
Initially, they made significant improvements, but lately, they have stopped innovating and have even removed valuable features.
Ease of use
8
Value for money
3
Customer Support
5
Functionality
6
Raymond
Real Estate, 11-50 employees
More than a year
July 2023
Very disappointed with Appfolio they clearly don't care about their customers
Very disappointed with Appfolio they clearly don't care about their customers
Pros
AppFolio is a one-stop-shop that caters to all our property management needs.
Cons
The cost is high, and they charge extra for bundled services. They continuously find ways to charge additional fees, and customer service is subpar. It's not possible to directly call and talk to someone; instead, you have to submit a ticket or chat online. Even securing an appointment with a live person can take several days.
Ease of use
8
Value for money
5
Customer Support
3
Functionality
6
Carolyn
Real Estate, 1-10 employees
More than a year
July 2023
Highly Recommended - Much better than our previous software
Highly Recommended - Much better than our previous software
Pros
The overall user experience is refreshingly simple. The interface is intuitive, accommodating users of varying technical expertise. The mobile app is also impressive, functioning flawlessly.
Cons
As our company is relatively new to using AppFolio, it's challenging to determine if some of our frustrations stem from inexperience. The onboarding process was well-organized and smooth for the customer. However, after the conversion, the level of support feels insufficient, especially during the first 30 days. Although we encountered some data issues that may have contributed to this, additional support during the initial period would be beneficial.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alex
Real Estate, 11-50 employees
Less than 6 months
July 2023
Is anyone home
Is anyone home
Pros
Property management is good, but it doesn't reach the level of greatness.
Cons
There is absolutely no customer support beyond watching instructional videos. That being said, the basic-level videos are informative and help you get started quickly. However, if you want to become an expert, you're on your own as customer support rarely responds to inquiries.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
4
Chris
Real Estate, 51-100 employees
More than a year
July 2023
Lease to Tenant Management
Lease to Tenant Management
Pros
I am grateful for AppFolio's dedication to keeping me informed through updates and notifications whenever they introduce new features. They actively strive to enhance system integration and genuinely value and heed user feedback.
Cons
It would have been better if the information wasn't divided into numerous tabs. Consolidating certain information within a single tab would create a less cluttered interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Irish
Real Estate, 11-50 employees
More than a year
June 2023
AppFolio review
AppFolio review
Pros
AppFolio allows me to track all my projects efficiently, providing all the necessary tabs to streamline my work processes.
Cons
Whenever the software updates, it tends to slow down or encounter bugs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Yesenia
Construction, 51-100 employees
More than a year
June 2023
AppFolio charges ACH fees to tenants or doubles fees to the owners!
AppFolio charges ACH fees to tenants or doubles fees to the owners!
Pros
Developers consistently strive to enhance the program, showcasing their commitment to improvement.
Cons
It seems like AppFolio has become too "corporate" since going public and hiring new personnel. I wish they prioritized customer service, which currently seems non-existent, and listened to our requests. Recently, they implemented a $2.49 charge for tenants using ACH payments, even though it used to be free. This change is absurd...
Ease of use
10
Value for money
6
Customer Support
2
Functionality
10
Franco
Real Estate, 11-50 employees
More than a year
June 2023
Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service
Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service
Pros
The interface is relatively simple, and navigating through tenant portals is also unproblematic.
Cons
The websites are quite expensive, and they consistently add additional charges. They introduced a $2.49 fee for e-checkpayments, which used to be free, without proper communication or explanation. This sudden change has caused frustration among both property managers and tenants.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
8
john
Real Estate, 51-100 employees
More than a year
June 2023
Property Management
Property Management
Pros
It's incredibly intuitive and easy to navigate, making it a user-friendly solution.
Cons
The mobile app needs improvement. It lacks some essential features, and the user interface could be more intuitive and user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rebecca
Real Estate, 1-10 employees
More than a year
June 2023
Maintain all your Properties Under one good platform.
Maintain all your Properties Under one good platform.
Pros
The software is highly intuitive, and the tenant portal is a standout feature. Assigning tickets to engineers is a easy task now, and tracking their progress is a seamless process.
Cons
The reporting capabilities are limited, especially when it comes to customizing reports to fit specific needs. It would be great to have more flexibility in generating and customizing reports.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Viraj
Real Estate, 11-50 employees
More than a year
June 2023
Nickel and Dime
Nickel and Dime
Pros
See Cons... The drawbacks currently outweigh the benefits, especially considering the significant price increase.
Cons
The accounting features are decent, but there are some areas where they can be more robust. For example, the ability to handle more complex financial transactions and integrations with popular accounting software would be beneficial.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
Tucker
Real Estate, 11-50 employees
More than a year
June 2023
AppFolio
AppFolio
Pros
I really value the fact that AppFolio brings everything together on a unified platform.
Cons
It would be helpful if there were more options for integrations with third-party tools and services. Currently, the options are limited, and it would be great to see more flexibility in this regard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashle
Management Consulting, 1-10 employees
More than a year
June 2023
AppFolio for All!
AppFolio for All!
Pros
AppFolio simplifies ACH payments, maintenance requests, and provides easy access to all legal documents and payment information.
Cons
The maintenance tracking system could be improved. It would be beneficial to have a more streamlined process for managing and tracking maintenance requests, including the ability to assign tasks to specific team members and track progress more effectively.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nicole
Consumer Electronics, 1-10 employees
Less than a year
June 2023
Appfolio Review
Appfolio Review
Pros
The accounting and record tracking features are excellent, and I appreciate how it keeps all lease details organized.
Cons
The sales tax feature lacks user-friendliness, and making changes to banking settings can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Real Estate, 11-50 employees
More than a year
May 2023
Nicole Review
Nicole Review
Pros
The portal has a visually appealing design, and navigating through it is very easy.
Cons
I often experienced long wait times for customer service and occasionally had to create support cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Insurance, 51-100 employees
Less than a year
May 2023
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Great All Encompassing Option for Property Managers and Landlords
Great All Encompassing Option for Property Managers and Landlords
Pros
As a property manager and landlord, I find Appfolio to be an excellent tool for keeping everyone on the same page and maintaining control over properties. It seamlessly caters to tenants, property managers, and landlords.
Cons
As a non-administrator, it's challenging for me as a landlord to share information from AppFolio Property Manager with others. For instance, if I want to sell the property and involve a real estate agent who isn't my property manager, the process becomes difficult.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Not specified, 1-10 employees
More than a year
May 2024
Pain for our clients
Pain for our clients
Pros
It was frustrating because our clients struggled to use it correctly.
Cons
Accepting payments has been a struggle since I couldn't figure out the automatic payment feature, and even making a payment manually was cumbersome.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Barb
Plastics, 11-50 employees
Less than 6 months
May 2024
Great Property Manager
Great Property Manager
Pros
AppFolio is an excellent property management software that simplifies the process. The support team is also incredibly helpful and responsive.
Cons
The design and customization capabilities are severely limited.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Emily
Real Estate, 1-10 employees
More than a year
May 2024
Gets the Job completed
Gets the Job completed
Pros
Overall, I found the system easy to navigate, and the tutorial videos were quite helpful.
Cons
I don't have the option to choose authentication methods for online portal access.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Amber
Real Estate, 1-10 employees
More than a year
May 2024
AppFolio Property Manager Review
AppFolio Property Manager Review
Pros
AppFolio provides a dashboard that's intuitive and allows me to complete tasks like making payments or uploading documents with ease.
Cons
Personally, I've encountered system glitches that make certain information difficult to access due to unnecessary steps. It would be greatly appreciated if these bugs could be fixed to avoid repetitive requests for information.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kevin
Accounting, 11-50 employees
Less than a year
May 2024
AppFolio Property Menager life changing
AppFolio Property Menager life changing
Pros
The interface is user-friendly, and AppFolio offers a comprehensive set of tools and functionalities that cover all aspects of property management.
Cons
While AppFolio Property Manager offers numerous benefits and features, it's crucial for potential users to consider these downsides and assess whether they align with their specific needs and preferences.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alla
Financial Services, 1-10 employees
Less than a year
April 2024
Liked Appfolio Okay
Liked Appfolio Okay
Pros
I found it incredibly convenient to have all our properties consolidated in a single location. This made it easy for our tenants to access and view them.
Cons
Managing our websites was incredibly challenging. We couldn't obtain access or get hold of someone to grant us editing privileges for the property websites. Additionally, navigating them was far less intuitive compared to user-friendly platforms like Squarespace, lead pages, or WordPress.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Celine
Real Estate, 51-100 employees
Less than a year
April 2024
Great and still learning!
Great and still learning!
Pros
It's fantastic to have one platform that handles everything related to property management! Owners, tenants, and vendors can all use the same software.
Cons
I'm not particularly fond of the chat option for customer service as it lacks a personal touch.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kashee
Real Estate, 1-10 employees
More than a year
March 2024
Robust Property Management System
Robust Property Management System
Pros
The range of features it offers is impressive, including reporting, budgeting, estimating, calendar management, communication tools, portals, and a mobile app.
Cons
The software's effectiveness heavily relies on the administrator who oversees it. Unfortunately, the administrators (generally property managers) fail to utilize the available features to benefit their community's requirements.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Roy
Legal Services, 1-10 employees
More than a year
February 2024
Be Careful
Be Careful
Pros
Unfortunately, I found Appfolio difficult to learn, and its customer service fell short compared to its competitors.
Cons
The onboarding process is utterly exhausting. The software has a steep learning curve, and the first six months demand extensive support from their team due to AppFolio's confusing nature. However, getting in touch with their support team is incredibly challenging. If you email someone directly, they'll likely direct you to schedule an appointment through the app, which is quite outrageous. Canceling the service is also needlessly difficult. Writing this review is the last bit of energy and time this company will take from us.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
David
Real Estate, 1-10 employees
Less than 6 months
February 2024
Appfolio. Not A good Fit for Single Family
Appfolio. Not A good Fit for Single Family
Pros
The search function within the database is exceptional. It allows me to search across all categories, such as owners, tenants, vendors, work orders, etc.
Cons
There is no focus on single-family managers. New features consistently cater to multi-family properties. Moreover, customer service is either very poor or nonexistent. Our business operates at a fast pace, and when problems arise, we require prompt answers. Unfortunately, there is never anyone available to speak with directly at the company. While they seem proud of their automated systems and databases, they can't replace live customer service.
Ease of use
6
Value for money
6
Customer Support
2
Functionality
6
Jim
Real Estate, 1-10 employees
More than a year
February 2024
Appfolio is great! But on the pricey side
Appfolio is great! But on the pricey side
Pros
Appfolio is widely used and versatile, with an intuitive design. I primarily used it to track rent payments, communicate with tenants, manage and generate leases, and provide tenants access to the tenant portal. We appreciated that tenants could pay their rent at 7-11, and many opted for this method instead of setting up credit card payments on their portal. The software ran smoothly without any glitches or timeouts during our six years of use, and it didn't consume much memory on our computers. The mobile app was also a plus.
Cons
The company I worked for didn't utilize the banking and accounting features of the software to their fullest potential due to difficulties with owners using Plaid via Appfolio to connect their bank accounts. Additionally, privacy concerns among other owners who used the software made accounting and reconciliation challenging. Ultimately, the cost of the software led us to switch to a different property management software. The alternative software provided the same functionalities, except for two, and offered greater privacy at 2/3 of the cost. One notable feature in our new software that AppFolio lacks is the ability to sign documents, other than the lease, within a Docusign subplatform integrated into the software, a feature we find highly valuable and will extensively use in our new property management software.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
10
Alison
Real Estate, 1-10 employees
More than a year
February 2024
It's Effective and Efficient
It's Effective and Efficient
Pros
Having the ability to market specific units by adding videos, photos, and automatically generating marketing descriptions based on unique tags for each unit's floorplan is excellent.
Cons
Occasionally, different financial reports fail to synchronize, leading to misleading information in one report compared to another.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Toi
Real Estate, 51-100 employees
More than a year
February 2024
Need to take a course to use the program
Need to take a course to use the program
Pros
The financial aspect was amazing as long as the numbers were correctly entered in the designated areas.
Cons
I required additional training to set up everything properly. With only two of us trying to learn how to use the program, we ended up sacrificing time managing our other 93 properties while grappling with this system for the 250 doors of private student housing at The University of Arizona.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
6
Leif
Real Estate, 1-10 employees
More than a year
January 2024
The best Property Manager Software so far
The best Property Manager Software so far
Pros
We switched to Appfolio because it allowed us to handle accounting within the same software as property management.
Cons
It's disappointing that there isn't a direct phone number I can dial for assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isy
Real Estate, 11-50 employees
More than a year
January 2024
User friendly, efficient
User friendly, efficient
Pros
As a property manager, I save time and increase efficiency by using the online options available for placing work orders, entering rent checks, renewing leases, and sending online forms to tenants for electronic signatures. It's especially convenient for prospective tenants from out of state.
Cons
The unit transfer function could be smoother. When a resident moves apartments within the property, it often necessitates careful review of charges, credits, and payments to ensure the accuracy of the tenant ledger for the new unit.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Nicole
Real Estate, 11-50 employees
More than a year
January 2024
Easy and Uncomplicated
Easy and Uncomplicated
Pros
I love the fact that everything I need is available on one platform. I don't have to use multiple software for my job duties. I can access car information, pet details, create letters, send mass emails, and even send emails to specific unit types, among other features.
Cons
I wish I could send text messages to specific units, just like I can with emails. Let's face it, most people tend to ignore emails, but they will read a text. Emails often get lost in the daily shuffle. Another improvement I recommend is adding a drop-down option to select whether a pet is an Emotional Support Animal or a Service Animal. This way, it would be easier to generate reports and access the information promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth
Real Estate, 101-500 employees
More than a year
January 2024
Pop ups & too many changes.
Pop ups & too many changes.
Pros
With Appfolio, I can effectively handle the properties I manage.
Cons
Pop-ups are disruptive. I'm constantly busy, and I don't need pop-ups asking me about my satisfaction with the program or whether I would recommend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorayne
Investment Management, 1-10 employees
More than a year
January 2024
Forced to Use
Forced to Use
Pros
Appfolio excels in the fundamental aspects of property management such as lease management, accounting, rent tracking, and tenant portal. It covers almost every aspect you can think of.
Cons
Appfolio falls short in integrating with other software. It attempts to be an all-in-one solution but fails to deliver. Additionally, its reporting capabilities are not as comprehensive as they should be for a platform striving to be a one-stop shop.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Joseph
Real Estate, 1-10 employees
More than a year
December 2023
Portal use
Portal use
Pros
The ease of use is fantastic. It would be even better if they could improve the pricing structure.
Cons
The cost of using this software is exorbitant, especially when you consider the amount already paid for rent.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Rolanda
Retail, 1-10 employees
Less than 6 months
December 2023
Put this in your AppFolio
Put this in your AppFolio
Pros
I really appreciate how user-friendly it is for our tenants. They can easily pay rent, submit maintenance requests, and access their lease copies, among other things.
Cons
I have no complaints about this app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stacey
Wholesale, 11-50 employees
More than a year
November 2023
Effective Real Estate Management with AppFolio
Effective Real Estate Management with AppFolio
Pros
The streamlined processes, from tenant communication to financial tracking, significantly enhance overall efficiency. Furthermore, the comprehensive reporting tools provide valuable insights into property performance.
Cons
At times, the responsetimes from customer support could be faster for immediate issue resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Josphat
Real Estate, 1-10 employees
Less than 6 months
November 2023
DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT
DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT
Pros
The fact that it's cloud-based and offers a tenant portal didn't work well for us.
Cons
The customer service provided is the worst I have ever seen. It often takes a week to schedule assistance via Zoom. The tenant portal is solely geared towards residential management, while our business operates in the commercial sector. During the demos, we were assured that we could make necessary changes, but once we signed up, we were unable to do so. Apparently, AppFolio finds it acceptable for a commercial tenant to experience a roof leak in their bedroom, living room, kitchen, or basement. The reporting and bulk reporting features also require significant improvements.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Sandy
Real Estate, 11-50 employees
Less than 6 months
November 2023
Property Management with AppFolio
Property Management with AppFolio
Pros
With AppFolio, I can effortlessly access my tenants' information and stay updated on their lease, rent amounts, work orders, and other important tasks. It keeps everything I need to manage our relationship right at my fingertips.
Cons
I personally feel it would be more convenient if the tenant's application stayed connected to them throughout the entire process. Instead of storing it separately after they become a tenant, it should remain within the overall move-in process. This way, accessing the application for legal purposes would be easier and more streamlined.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Tammy
Real Estate, 11-50 employees
More than a year
November 2023
AppFolio Review
AppFolio Review
Pros
The software is incredibly intuitive and offers fantastic features. Generating reports is an issue whcih eventually makes my property management tasks a lot easier.
Cons
The compliance feature is practically unusable as it is severely outdated.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Katy
Non-Profit Organization Management, 1-10 employees
More than a year
November 2023
Helpful for a Property Owner
Helpful for a Property Owner
Pros
Every month, I receive my statement through the AppFolio app. Logging in to the software allows me to effortlessly access a wealth of data that helps me effectively manage my property.
Cons
Occasionally, I receive an overwhelming amount of information. The monthly property report can be excessively long, and while it can be helpful at times, it becomes burdensome to sift through so much information.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Rob
Real Estate, 1-10 employees
More than a year
November 2023
A Life Saver
A Life Saver
Pros
AppFolio provides an array of features that greatly assist with property management. It's so easy to navigate and use.
Cons
I have no complaints whatsoever. Whenever I encounter something I don't understand or need assistance with, the customer service is exceptional in promptly resolving any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Autumn
Real Estate, 11-50 employees
More than a year
November 2023
AppFolio is the Apple of Prop Management Software
AppFolio is the Apple of Prop Management Software
Pros
AppFolio is a true gem. When comparing it to other property management software I've used, it stands out with its simplicity. While other providers may claim to offer similar features, AppFolio's user-friendly interface, comprehensible reports, and intuitive dashboards make it the clear winner. The software seamlessly fits into our workflow, and the transition was smooth compared to our previous experiences with competitors.
Cons
Personally, I find some aspects of the accounting functionality slightly challenging, but that could simply be because I'm not an accountant.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Real Estate, 1-10 employees
More than a year
October 2023
Review
Review
Pros
AppFolio Property Manager efficiently streamlines tasks like rent collection and maintenance tracking. The added bonus of a mobile app is a great convenience.
Cons
AppFolio's support can be inconsistent, causing occasional delays in resolving issues. Furthermore, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
panashe
Human Resources, 11-50 employees
Less than a year
October 2023
AppFolio
AppFolio
Pros
Having the ability to message our tenants whenever necessary was a valuable feature.
Cons
Unfortunately, we didn't receive any training, but this was due to the management's decision and not AppFolio's fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma
Real Estate, 101-500 employees
Less than a year
October 2023
User Friendly
User Friendly
Pros
The leasing area in AppFolio tracks a wide range of information, including tenant insurance, making it a comprehensive solution for our needs.
Cons
Customer service is not readily accessible. Usually, your problems have to wait, and their help files don't cover every situation.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Melanie
Construction, 11-50 employees
More than a year
October 2023
Started put ok until they started adding fees
Started put ok until they started adding fees
Pros
We appreciate the website integration with the software that AppFolio built for us.
Cons
The software is okay, but I'm very dissatisfied with their business practices thus far. We switched around 1000 units to them a year ago, with one of the selling points being the promise of no charge to our tenants for ACH payments. We even signed a 2-year contract to secure our price. However, before even a year passed, we were informed that we either had to pay $1 per unit per month to continue offering free ACH payments to our tenants or pass on the fee to them for every online payment. Despite our complaints and involving our lawyer, their response has been unhelpful. We're actively exploring other companies to switch to.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
4
Cassie
Real Estate, 11-50 employees
Less than a year
September 2023
Review for AppFolio
Review for AppFolio
Pros
While the system is packed with features, the training provided falls short in fully equipping users with the necessary knowledge to utilize the system effectively.
Cons
Appfolio lacks user-friendliness. There is no direct customer support available, and submitting tickets often results in delayed responses. Most issues need immediate attention, so the ability to speak directly with someone is crucial.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Ashley
Real Estate, 1-10 employees
More than a year
September 2023
Ease of Use and Great UI
Ease of Use and Great UI
Pros
Setting up online bill pay is so easy with AppFolio, and it operates seamlessly month after month.
Cons
It would be great if I could fully customize the app to make it feel more personalized. The current level of personalization within the app is already impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
August 2023
Wouldn't Recommend
Wouldn't Recommend
Pros
We were satisfied with AppFolio until they introduced a new charge for tenant EFT payments.
Cons
Overall, we have been satisfied with Appfolio. However, their decision to charge our tenants $2.49 for EFT payments, after offering them for free, and the way they implemented this change is frustrating. Appfolio invested a lot of time in training us on how to promote and onboard tenants to use the free EFT payment option. Now, tenants have to pay for every EFT payment, unless we pay $1 per door regardless of tenant usage. Many property managers have left Appfolio due to this change, and there is talk of a class action in the user forum. Additionally, the customer support from Appfolio is lacking, with limited options for communication. We are actively exploring other software options like Buildium or Rentvine.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Carrie
Real Estate, 11-50 employees
More than a year
August 2023
They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD
They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD
Pros
It was challenging, and we wouldn't look forward to going through it again.
Cons
Initially, they made significant improvements, but lately, they have stopped innovating and have even removed valuable features.
Ease of use
8
Value for money
3
Customer Support
5
Functionality
6
Raymond
Real Estate, 11-50 employees
More than a year
July 2023
Very disappointed with Appfolio they clearly don't care about their customers
Very disappointed with Appfolio they clearly don't care about their customers
Pros
AppFolio is a one-stop-shop that caters to all our property management needs.
Cons
The cost is high, and they charge extra for bundled services. They continuously find ways to charge additional fees, and customer service is subpar. It's not possible to directly call and talk to someone; instead, you have to submit a ticket or chat online. Even securing an appointment with a live person can take several days.
Ease of use
8
Value for money
5
Customer Support
3
Functionality
6
Carolyn
Real Estate, 1-10 employees
More than a year
July 2023
Highly Recommended - Much better than our previous software
Highly Recommended - Much better than our previous software
Pros
The overall user experience is refreshingly simple. The interface is intuitive, accommodating users of varying technical expertise. The mobile app is also impressive, functioning flawlessly.
Cons
As our company is relatively new to using AppFolio, it's challenging to determine if some of our frustrations stem from inexperience. The onboarding process was well-organized and smooth for the customer. However, after the conversion, the level of support feels insufficient, especially during the first 30 days. Although we encountered some data issues that may have contributed to this, additional support during the initial period would be beneficial.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alex
Real Estate, 11-50 employees
Less than 6 months
July 2023
Is anyone home
Is anyone home
Pros
Property management is good, but it doesn't reach the level of greatness.
Cons
There is absolutely no customer support beyond watching instructional videos. That being said, the basic-level videos are informative and help you get started quickly. However, if you want to become an expert, you're on your own as customer support rarely responds to inquiries.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
4
Chris
Real Estate, 51-100 employees
More than a year
July 2023
Lease to Tenant Management
Lease to Tenant Management
Pros
I am grateful for AppFolio's dedication to keeping me informed through updates and notifications whenever they introduce new features. They actively strive to enhance system integration and genuinely value and heed user feedback.
Cons
It would have been better if the information wasn't divided into numerous tabs. Consolidating certain information within a single tab would create a less cluttered interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Irish
Real Estate, 11-50 employees
More than a year
June 2023
AppFolio review
AppFolio review
Pros
AppFolio allows me to track all my projects efficiently, providing all the necessary tabs to streamline my work processes.
Cons
Whenever the software updates, it tends to slow down or encounter bugs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Yesenia
Construction, 51-100 employees
More than a year
June 2023
AppFolio charges ACH fees to tenants or doubles fees to the owners!
AppFolio charges ACH fees to tenants or doubles fees to the owners!
Pros
Developers consistently strive to enhance the program, showcasing their commitment to improvement.
Cons
It seems like AppFolio has become too "corporate" since going public and hiring new personnel. I wish they prioritized customer service, which currently seems non-existent, and listened to our requests. Recently, they implemented a $2.49 charge for tenants using ACH payments, even though it used to be free. This change is absurd...
Ease of use
10
Value for money
6
Customer Support
2
Functionality
10
Franco
Real Estate, 11-50 employees
More than a year
June 2023
Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service
Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service
Pros
The interface is relatively simple, and navigating through tenant portals is also unproblematic.
Cons
The websites are quite expensive, and they consistently add additional charges. They introduced a $2.49 fee for e-checkpayments, which used to be free, without proper communication or explanation. This sudden change has caused frustration among both property managers and tenants.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
8
john
Real Estate, 51-100 employees
More than a year
June 2023
Property Management
Property Management
Pros
It's incredibly intuitive and easy to navigate, making it a user-friendly solution.
Cons
The mobile app needs improvement. It lacks some essential features, and the user interface could be more intuitive and user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rebecca
Real Estate, 1-10 employees
More than a year
June 2023
Maintain all your Properties Under one good platform.
Maintain all your Properties Under one good platform.
Pros
The software is highly intuitive, and the tenant portal is a standout feature. Assigning tickets to engineers is a easy task now, and tracking their progress is a seamless process.
Cons
The reporting capabilities are limited, especially when it comes to customizing reports to fit specific needs. It would be great to have more flexibility in generating and customizing reports.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Viraj
Real Estate, 11-50 employees
More than a year
June 2023
Nickel and Dime
Nickel and Dime
Pros
See Cons... The drawbacks currently outweigh the benefits, especially considering the significant price increase.
Cons
The accounting features are decent, but there are some areas where they can be more robust. For example, the ability to handle more complex financial transactions and integrations with popular accounting software would be beneficial.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
Tucker
Real Estate, 11-50 employees
More than a year
June 2023
AppFolio
AppFolio
Pros
I really value the fact that AppFolio brings everything together on a unified platform.
Cons
It would be helpful if there were more options for integrations with third-party tools and services. Currently, the options are limited, and it would be great to see more flexibility in this regard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashle
Management Consulting, 1-10 employees
More than a year
June 2023
AppFolio for All!
AppFolio for All!
Pros
AppFolio simplifies ACH payments, maintenance requests, and provides easy access to all legal documents and payment information.
Cons
The maintenance tracking system could be improved. It would be beneficial to have a more streamlined process for managing and tracking maintenance requests, including the ability to assign tasks to specific team members and track progress more effectively.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nicole
Consumer Electronics, 1-10 employees
Less than a year
June 2023
Appfolio Review
Appfolio Review
Pros
The accounting and record tracking features are excellent, and I appreciate how it keeps all lease details organized.
Cons
The sales tax feature lacks user-friendliness, and making changes to banking settings can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Real Estate, 11-50 employees
More than a year
May 2023
Nicole Review
Nicole Review
Pros
The portal has a visually appealing design, and navigating through it is very easy.
Cons
I often experienced long wait times for customer service and occasionally had to create support cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Insurance, 51-100 employees
Less than a year
May 2023