AppFolio Reviews

“Love the UI

Pros

The UI of this software is really good, I am a fan. It is also very easy to use and the customer service is always accessible and helpful.

Cons

Its too expensive and thats the only complaint I have.

“Great All Encompassing Option for Property Managers and Landlords

Pros

As a property manager and landlord, I find Appfolio to be an excellent tool for keeping everyone on the same page and maintaining control over properties. It seamlessly caters to tenants, property managers, and landlords.

Cons

As a non-administrator, it's challenging for me as a landlord to share information from AppFolio Property Manager with others. For instance, if I want to sell the property and involve a real estate agent who isn't my property manager, the process becomes difficult.

“Pain for our clients

Pros

It was frustrating because our clients struggled to use it correctly.

Cons

Accepting payments has been a struggle since I couldn't figure out the automatic payment feature, and even making a payment manually was cumbersome.

“Great Property Manager

Pros

AppFolio is an excellent property management software that simplifies the process. The support team is also incredibly helpful and responsive.

Cons

The design and customization capabilities are severely limited.

“Gets the Job completed

Pros

Overall, I found the system easy to navigate, and the tutorial videos were quite helpful.

Cons

I don't have the option to choose authentication methods for online portal access.

“AppFolio Property Manager Review

Pros

AppFolio provides a dashboard that's intuitive and allows me to complete tasks like making payments or uploading documents with ease.

Cons

Personally, I've encountered system glitches that make certain information difficult to access due to unnecessary steps. It would be greatly appreciated if these bugs could be fixed to avoid repetitive requests for information.

“AppFolio Property Menager life changing

Pros

The interface is user-friendly, and AppFolio offers a comprehensive set of tools and functionalities that cover all aspects of property management.

Cons

While AppFolio Property Manager offers numerous benefits and features, it's crucial for potential users to consider these downsides and assess whether they align with their specific needs and preferences.

“Liked Appfolio Okay

Pros

I found it incredibly convenient to have all our properties consolidated in a single location. This made it easy for our tenants to access and view them.

Cons

Managing our websites was incredibly challenging. We couldn't obtain access or get hold of someone to grant us editing privileges for the property websites. Additionally, navigating them was far less intuitive compared to user-friendly platforms like Squarespace, lead pages, or WordPress.

“Great and still learning!

Pros

It's fantastic to have one platform that handles everything related to property management! Owners, tenants, and vendors can all use the same software.

Cons

I'm not particularly fond of the chat option for customer service as it lacks a personal touch.

“Robust Property Management System

Pros

The range of features it offers is impressive, including reporting, budgeting, estimating, calendar management, communication tools, portals, and a mobile app.

Cons

The software's effectiveness heavily relies on the administrator who oversees it. Unfortunately, the administrators (generally property managers) fail to utilize the available features to benefit their community's requirements.

“Be Careful

Pros

Unfortunately, I found Appfolio difficult to learn, and its customer service fell short compared to its competitors.

Cons

The onboarding process is utterly exhausting. The software has a steep learning curve, and the first six months demand extensive support from their team due to AppFolio's confusing nature. However, getting in touch with their support team is incredibly challenging. If you email someone directly, they'll likely direct you to schedule an appointment through the app, which is quite outrageous. Canceling the service is also needlessly difficult. Writing this review is the last bit of energy and time this company will take from us.

“Appfolio. Not A good Fit for Single Family

Pros

The search function within the database is exceptional. It allows me to search across all categories, such as owners, tenants, vendors, work orders, etc.

Cons

There is no focus on single-family managers. New features consistently cater to multi-family properties. Moreover, customer service is either very poor or nonexistent. Our business operates at a fast pace, and when problems arise, we require prompt answers. Unfortunately, there is never anyone available to speak with directly at the company. While they seem proud of their automated systems and databases, they can't replace live customer service.

“Appfolio is great! But on the pricey side

Pros

Appfolio is widely used and versatile, with an intuitive design. I primarily used it to track rent payments, communicate with tenants, manage and generate leases, and provide tenants access to the tenant portal. We appreciated that tenants could pay their rent at 7-11, and many opted for this method instead of setting up credit card payments on their portal. The software ran smoothly without any glitches or timeouts during our six years of use, and it didn't consume much memory on our computers. The mobile app was also a plus.

Cons

The company I worked for didn't utilize the banking and accounting features of the software to their fullest potential due to difficulties with owners using Plaid via Appfolio to connect their bank accounts. Additionally, privacy concerns among other owners who used the software made accounting and reconciliation challenging. Ultimately, the cost of the software led us to switch to a different property management software. The alternative software provided the same functionalities, except for two, and offered greater privacy at 2/3 of the cost. One notable feature in our new software that AppFolio lacks is the ability to sign documents, other than the lease, within a Docusign subplatform integrated into the software, a feature we find highly valuable and will extensively use in our new property management software.

“It's Effective and Efficient

Pros

Having the ability to market specific units by adding videos, photos, and automatically generating marketing descriptions based on unique tags for each unit's floorplan is excellent.

Cons

Occasionally, different financial reports fail to synchronize, leading to misleading information in one report compared to another.

“Need to take a course to use the program

Pros

The financial aspect was amazing as long as the numbers were correctly entered in the designated areas.

Cons

I required additional training to set up everything properly. With only two of us trying to learn how to use the program, we ended up sacrificing time managing our other 93 properties while grappling with this system for the 250 doors of private student housing at The University of Arizona.

“The best Property Manager Software so far

Pros

We switched to Appfolio because it allowed us to handle accounting within the same software as property management.

Cons

It's disappointing that there isn't a direct phone number I can dial for assistance.

“User friendly, efficient

Pros

As a property manager, I save time and increase efficiency by using the online options available for placing work orders, entering rent checks, renewing leases, and sending online forms to tenants for electronic signatures. It's especially convenient for prospective tenants from out of state.

Cons

The unit transfer function could be smoother. When a resident moves apartments within the property, it often necessitates careful review of charges, credits, and payments to ensure the accuracy of the tenant ledger for the new unit.

“Easy and Uncomplicated

Pros

I love the fact that everything I need is available on one platform. I don't have to use multiple software for my job duties. I can access car information, pet details, create letters, send mass emails, and even send emails to specific unit types, among other features.

Cons

I wish I could send text messages to specific units, just like I can with emails. Let's face it, most people tend to ignore emails, but they will read a text. Emails often get lost in the daily shuffle. Another improvement I recommend is adding a drop-down option to select whether a pet is an Emotional Support Animal or a Service Animal. This way, it would be easier to generate reports and access the information promptly.

“Pop ups & too many changes.

Pros

With Appfolio, I can effectively handle the properties I manage.

Cons

Pop-ups are disruptive. I'm constantly busy, and I don't need pop-ups asking me about my satisfaction with the program or whether I would recommend it.

“Forced to Use

Pros

Appfolio excels in the fundamental aspects of property management such as lease management, accounting, rent tracking, and tenant portal. It covers almost every aspect you can think of.

Cons

Appfolio falls short in integrating with other software. It attempts to be an all-in-one solution but fails to deliver. Additionally, its reporting capabilities are not as comprehensive as they should be for a platform striving to be a one-stop shop.

“Portal use

Pros

The ease of use is fantastic. It would be even better if they could improve the pricing structure.

Cons

The cost of using this software is exorbitant, especially when you consider the amount already paid for rent.

“Put this in your AppFolio

Pros

I really appreciate how user-friendly it is for our tenants. They can easily pay rent, submit maintenance requests, and access their lease copies, among other things.

Cons

I have no complaints about this app.

“Effective Real Estate Management with AppFolio

Pros

The streamlined processes, from tenant communication to financial tracking, significantly enhance overall efficiency. Furthermore, the comprehensive reporting tools provide valuable insights into property performance.

Cons

At times, the responsetimes from customer support could be faster for immediate issue resolution.

“DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT

Pros

The fact that it's cloud-based and offers a tenant portal didn't work well for us.

Cons

The customer service provided is the worst I have ever seen. It often takes a week to schedule assistance via Zoom. The tenant portal is solely geared towards residential management, while our business operates in the commercial sector. During the demos, we were assured that we could make necessary changes, but once we signed up, we were unable to do so. Apparently, AppFolio finds it acceptable for a commercial tenant to experience a roof leak in their bedroom, living room, kitchen, or basement. The reporting and bulk reporting features also require significant improvements.

“Property Management with AppFolio

Pros

With AppFolio, I can effortlessly access my tenants' information and stay updated on their lease, rent amounts, work orders, and other important tasks. It keeps everything I need to manage our relationship right at my fingertips.

Cons

I personally feel it would be more convenient if the tenant's application stayed connected to them throughout the entire process. Instead of storing it separately after they become a tenant, it should remain within the overall move-in process. This way, accessing the application for legal purposes would be easier and more streamlined.

“AppFolio Review

Pros

The software is incredibly intuitive and offers fantastic features. Generating reports is an issue whcih eventually makes my property management tasks a lot easier.

Cons

The compliance feature is practically unusable as it is severely outdated.

“Helpful for a Property Owner

Pros

Every month, I receive my statement through the AppFolio app. Logging in to the software allows me to effortlessly access a wealth of data that helps me effectively manage my property.

Cons

Occasionally, I receive an overwhelming amount of information. The monthly property report can be excessively long, and while it can be helpful at times, it becomes burdensome to sift through so much information.

“A Life Saver

Pros

AppFolio provides an array of features that greatly assist with property management. It's so easy to navigate and use.

Cons

I have no complaints whatsoever. Whenever I encounter something I don't understand or need assistance with, the customer service is exceptional in promptly resolving any issues.

“AppFolio is the Apple of Prop Management Software

Pros

AppFolio is a true gem. When comparing it to other property management software I've used, it stands out with its simplicity. While other providers may claim to offer similar features, AppFolio's user-friendly interface, comprehensible reports, and intuitive dashboards make it the clear winner. The software seamlessly fits into our workflow, and the transition was smooth compared to our previous experiences with competitors.

Cons

Personally, I find some aspects of the accounting functionality slightly challenging, but that could simply be because I'm not an accountant.

“Review

Pros

AppFolio Property Manager efficiently streamlines tasks like rent collection and maintenance tracking. The added bonus of a mobile app is a great convenience.

Cons

AppFolio's support can be inconsistent, causing occasional delays in resolving issues. Furthermore, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.

“AppFolio

Pros

Having the ability to message our tenants whenever necessary was a valuable feature.

Cons

Unfortunately, we didn't receive any training, but this was due to the management's decision and not AppFolio's fault.

“User Friendly

Pros

The leasing area in AppFolio tracks a wide range of information, including tenant insurance, making it a comprehensive solution for our needs.

Cons

Customer service is not readily accessible. Usually, your problems have to wait, and their help files don't cover every situation.

“Started put ok until they started adding fees

Pros

We appreciate the website integration with the software that AppFolio built for us.

Cons

The software is okay, but I'm very dissatisfied with their business practices thus far. We switched around 1000 units to them a year ago, with one of the selling points being the promise of no charge to our tenants for ACH payments. We even signed a 2-year contract to secure our price. However, before even a year passed, we were informed that we either had to pay $1 per unit per month to continue offering free ACH payments to our tenants or pass on the fee to them for every online payment. Despite our complaints and involving our lawyer, their response has been unhelpful. We're actively exploring other companies to switch to.

“Review for AppFolio

Pros

While the system is packed with features, the training provided falls short in fully equipping users with the necessary knowledge to utilize the system effectively.

Cons

Appfolio lacks user-friendliness. There is no direct customer support available, and submitting tickets often results in delayed responses. Most issues need immediate attention, so the ability to speak directly with someone is crucial.

“Ease of Use and Great UI

Pros

Setting up online bill pay is so easy with AppFolio, and it operates seamlessly month after month.

Cons

It would be great if I could fully customize the app to make it feel more personalized. The current level of personalization within the app is already impressive.

“Wouldn't Recommend

Pros

We were satisfied with AppFolio until they introduced a new charge for tenant EFT payments.

Cons

Overall, we have been satisfied with Appfolio. However, their decision to charge our tenants $2.49 for EFT payments, after offering them for free, and the way they implemented this change is frustrating. Appfolio invested a lot of time in training us on how to promote and onboard tenants to use the free EFT payment option. Now, tenants have to pay for every EFT payment, unless we pay $1 per door regardless of tenant usage. Many property managers have left Appfolio due to this change, and there is talk of a class action in the user forum. Additionally, the customer support from Appfolio is lacking, with limited options for communication. We are actively exploring other software options like Buildium or Rentvine.

“They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD

Pros

It was challenging, and we wouldn't look forward to going through it again.

Cons

Initially, they made significant improvements, but lately, they have stopped innovating and have even removed valuable features.

“Very disappointed with Appfolio they clearly don't care about their customers

Pros

AppFolio is a one-stop-shop that caters to all our property management needs.

Cons

The cost is high, and they charge extra for bundled services. They continuously find ways to charge additional fees, and customer service is subpar. It's not possible to directly call and talk to someone; instead, you have to submit a ticket or chat online. Even securing an appointment with a live person can take several days.

“Highly Recommended - Much better than our previous software

Pros

The overall user experience is refreshingly simple. The interface is intuitive, accommodating users of varying technical expertise. The mobile app is also impressive, functioning flawlessly.

Cons

As our company is relatively new to using AppFolio, it's challenging to determine if some of our frustrations stem from inexperience. The onboarding process was well-organized and smooth for the customer. However, after the conversion, the level of support feels insufficient, especially during the first 30 days. Although we encountered some data issues that may have contributed to this, additional support during the initial period would be beneficial.

“Is anyone home

Pros

Property management is good, but it doesn't reach the level of greatness.

Cons

There is absolutely no customer support beyond watching instructional videos. That being said, the basic-level videos are informative and help you get started quickly. However, if you want to become an expert, you're on your own as customer support rarely responds to inquiries.

“Lease to Tenant Management

Pros

I am grateful for AppFolio's dedication to keeping me informed through updates and notifications whenever they introduce new features. They actively strive to enhance system integration and genuinely value and heed user feedback.

Cons

It would have been better if the information wasn't divided into numerous tabs. Consolidating certain information within a single tab would create a less cluttered interface.

“AppFolio review

Pros

AppFolio allows me to track all my projects efficiently, providing all the necessary tabs to streamline my work processes.

Cons

Whenever the software updates, it tends to slow down or encounter bugs.

“AppFolio charges ACH fees to tenants or doubles fees to the owners!

Pros

Developers consistently strive to enhance the program, showcasing their commitment to improvement.

Cons

It seems like AppFolio has become too "corporate" since going public and hiring new personnel. I wish they prioritized customer service, which currently seems non-existent, and listened to our requests. Recently, they implemented a $2.49 charge for tenants using ACH payments, even though it used to be free. This change is absurd...

“Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service

Pros

The interface is relatively simple, and navigating through tenant portals is also unproblematic.

Cons

The websites are quite expensive, and they consistently add additional charges. They introduced a $2.49 fee for e-checkpayments, which used to be free, without proper communication or explanation. This sudden change has caused frustration among both property managers and tenants.

“Property Management

Pros

It's incredibly intuitive and easy to navigate, making it a user-friendly solution.

Cons

The mobile app needs improvement. It lacks some essential features, and the user interface could be more intuitive and user-friendly.

“Maintain all your Properties Under one good platform.

Pros

The software is highly intuitive, and the tenant portal is a standout feature. Assigning tickets to engineers is a easy task now, and tracking their progress is a seamless process.

Cons

The reporting capabilities are limited, especially when it comes to customizing reports to fit specific needs. It would be great to have more flexibility in generating and customizing reports.

“Nickel and Dime

Pros

See Cons... The drawbacks currently outweigh the benefits, especially considering the significant price increase.

Cons

The accounting features are decent, but there are some areas where they can be more robust. For example, the ability to handle more complex financial transactions and integrations with popular accounting software would be beneficial.

“AppFolio

Pros

I really value the fact that AppFolio brings everything together on a unified platform.

Cons

It would be helpful if there were more options for integrations with third-party tools and services. Currently, the options are limited, and it would be great to see more flexibility in this regard.

“AppFolio for All!

Pros

AppFolio simplifies ACH payments, maintenance requests, and provides easy access to all legal documents and payment information.

Cons

The maintenance tracking system could be improved. It would be beneficial to have a more streamlined process for managing and tracking maintenance requests, including the ability to assign tasks to specific team members and track progress more effectively.

“Appfolio Review

Pros

The accounting and record tracking features are excellent, and I appreciate how it keeps all lease details organized.

Cons

The sales tax feature lacks user-friendliness, and making changes to banking settings can be a bit challenging.