Avail Reviews

Pros

This software provides an easy way to collect rent from tenants, which is why I use it. It also offers many other features that I haven't explored yet, but it seems to cover all the necessary needs.

Cons

I'm sure that with a few months of experience, everything will run smoothly. However, at the moment, it feels a bit overwhelming and confusing for our tenants. Personally, I found it easy to handle the rent collection process, but the tenants are facing some difficulties (which are not insurmountable!).

Pros

The ease of use and topnotch customer service stand out for me.

Cons

There's nothing I dislike about it. Not a single thing.

Pros

It's incredibly easy to use even when I'm far away. I'm in Florida, and my apartments are in Pennsylvania.

Cons

It took me some time to navigate the website.

Pros

I love how I can keep my tenants organized and easily provide them with the necessary paperwork.

Cons

I haven't come across anything yet. If anything, it would be the ability to delete tenants who I know are not suitable candidates.

Pros

I strongly dislike this software. It's clearly not customized for Avail, as it keeps referring to it as a "product." Avail is not a product; it's a service. They're not selling beans, people!

Cons

The connections with other rental agencies are quite poor. I received emails from people on affiliate sites stating that my responses were cut off by their software and thus useless. I believe "Hotpads" was the affiliate. The inflexibility of responses is what frustrates me about this software. I have a one-bedroom for rent in a fabulous four-bedroom townhouse, but there's no way to convey this due to the inflexible auto sites' programs.

Pros

The online payments are quickly deposited, and the software's document organization and tenant interaction help maintain a professional communication, which is why I chose Avail.

Cons

Currently, there isn't a feature to upload my documents for tenants to sign. I have to do it externally and then upload them into Avail. I would appreciate an email tab for quick tenant communication instead of its current location.

Pros

Avail offers an extensive range of features, including a marketing brochure, tenant screening, lease preparation, and payments management. It's easy to use!

Cons

I would like access to Lease Renewal and Personal Guarantor forms.

Pros

I appreciate the notifications when rent is paid, and the software's ease of use.

Cons

There are limitations in making changes and updates to leases without staff assistance.

Pros

This product is featurerich, easy to use, and provides great information.

Cons

At the moment, I don't have any real cons. I'm a small real estate owner.

Pros

A friend who also uses Avail recommended this platform when we bought an investment property. The property is in a resort area in the desert, and leasing agents were demanding 15 to 25 percent monthly for seasonal leasing. So, I decided to give Avail a try. I created a listing similar to a real estate listing, uploaded photos, and launched it on a Friday night out of curiosity. To my surprise, the next morning, we had our first applicant and secured a lease at a higher price than the leasing agent recommended! Six months later, when we updated and reactivated the listing, we had two new seasonal leases within a few days. Avail is the best kept secret for property owners like myself.

Cons

Honestly, I can't think of anything I don't like. Initially, I was confused about setting up the lease and payment terms. However, every time I called Avail customer support, I was amazed to have a live, friendly, and helpful person assisting me within minutes.

Pros

As a firsttime landlord, I find Avail extremely useful. I used it to list my apartment, screen tenants, draft leases, and manage maintenance requests. I find all the features to be very helpful, and I absolutely love the software.

Cons

Integrating with Zillow for listing was challenging. Additionally, the dashboard for downloading statements and calculating rental income for each tax year could be improved.

Pros

I've been using Avail for over 2 years, and I'm thrilled with how easy the program is to use.

Cons

I can't think of anything I would change.

Pros

All the rental documents, from applications to leases to tracking payments, are conveniently in one place.

Cons

Sometimes, I need to call the very helpful customer service agents to help me locate items within their website as I don't find the path intuitive.

Pros

I've been loving the website customization and how easy it is to get started with features like applications and leases.

Cons

So far, I haven't encountered any issues with the software. We love how easy it is to use, and the cost has been extremely favorable for us as we start managing our own properties.

Pros

Being a first time landlord, Avail has been incredibly convenient, and whenever I had questions, their support team was extremely helpful!

Cons

Nothing. Whenever I faced a challenge, I called support, and they were amazing!

Pros

Avail has excellent customer service, and they even follow up with calls when needed.

Cons

It would be great to have 24-hour customer service support. Maybe that's something they can consider.

Pros

The convenience of managing leases, payments, and maintenance requests is amazing.

Cons

The total amounts shown to clients can be a bit confusing.

Pros

I like the ease of use, the ability to make lease changes, the option for digital signatures, the free trial period, and the responsive customer service. While I haven't utilized all the features, I can see how they would be extremely useful for property owners entering the rental business.

Cons

I couldn't find any issues that the customer service couldn't assist me with.

Pros

Avail's ease of use benefits all participants, and its flexible features solve many problems.

Cons

If the software could accommodate tenants who don't have or use email, that would be a fantastic additional feature.

Pros

Honestly, the software's ease of use is fantastic. Everything is laid out clearly, and navigating the software is simple. My tenants have no trouble setting up payments, signing leases, and handling other rental related tasks like renters insurance and providing documentation.

Cons

Not all features are available yet, such as uploading your own lease and having tenants sign it. However, Avail is currently working on that, and it's in the beta phase. They were kind enough to let me use the beta version, and it works extremely well. I also had an issue where a tenant accidentally paid twice, and I couldn't adjust the payment myself. I have three tenants under the same lease, and I couldn't move the payment from one of those tenants yet. For those wondering, you can move the entire rent amount, not just a partial amount. Once again, Avail has been fantastic and resolved that issue for me.