Total 246 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

4%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tracy

Real Estate, 500+ employees

2.0
December 2019

First time user

Pros

It's accessible and provide ease of you, and the follow up is great.

Cons

The trial period was short and didn't result in any leads for me.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

3

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
December 2019

Its alright

Pros

I appreciate the reminders for late payments and notifications when people make payments.

Cons

I'm not a fan of the cost or the fact that it's harder to use on mobile devices.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

8

Functionality

10

J

Jaime

Real Estate, 1-10 employees

Less than a year

5.0
December 2019

Avail Saves Time!

Pros

I can customize forms, the dashboard is easy to navigate, everything is in one place, and there are features like auto payments and background checks.

Cons

The customization process can be time-consuming, but once it's done, it's great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Computer Software, 11-50 employees

Less than 6 months

5.0
December 2019

Streamlines Everything

Pros

It makes posting to multiple listing sites so much easier. Anytime I need to make a change, I can do it on Avail, and it's automatically updated across all sites. I love the billing and automated reminders, including late fee notices.

Cons

It took me a while to get used to the layout on the dashboard. Once I got the hang of it, it wasn't too bad.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Real Estate, 1-10 employees

Less than 6 months

5.0
December 2019

Avail Review

Pros

Setting up a website for my properties was very easy. All the information is displayed in a most simplest manner

Cons

Some options are only accessible with a paid subscription, which is a bit disappointing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thomas

Real Estate, 1-10 employees

5.0
November 2019

Great stuff!

Pros

It's easy to use, and the customer support is excellent!

Cons

Honestly, I can't think of any cons. This software is one of the best out there, hands down!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dartanyoun

Real Estate, 1-10 employees

Less than a year

5.0
November 2019

Real management

Pros

I find the software easy to navigate, even with my limited use.

Cons

I don't have any complaints since I only use it for my five rental properties.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eduardo

Real Estate, 1-10 employees

Less than a year

5.0
November 2019

Good application

Pros

It's generally easy to use, and assistance is provided quickly.

Cons

The time it takes to get paid and transfer funds from tenants can be quite lengthy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Sarah

Government Administration, 11-50 employees

More than a year

4.0
November 2019

Landlord overseas

Pros

It's affordable, and it provides my tenants with an easy way to sign their lease and make payments. I appreciate that I can conduct background checks without having to handle their personal information directly. This aspect ensures the safety of both parties.

Cons

Sometimes, navigating the software can be tricky. I wish there was a phone support option for immediate assistance instead of having to wait for an email response.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

C

Chris

Real Estate, 1-10 employees

More than a year

5.0
November 2019

Avail simplified my property management function

Pros

The software offers many customizable settings, allowing me to tailor it to my preferences.

Cons

The software doesn't allow for multiple users with different levels of access or employees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Jade

Real Estate, 1-10 employees

Less than a year

3.0
November 2019

Tech issues - needs work

Pros

I like the concept of having everything in one place: listings, applications, communication management, and payments.

Cons

I consistently experience technical issues with it. For example, the program automatically archives applications that I haven't reviewed yet, or it emails tenants when I specifically chose not to send automatic emails. The support team needs to respond faster to address these issues.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

7

B

Brian

Accounting, 51-100 employees

Less than 6 months

5.0
November 2019

Avail Review

Pros

The screening feature, lease creation, and the ability for tenants to pay rent and submit maintenance requests within the system are all valuable.

Cons

Editing leases that haven't been signed yet is not the most straightforward process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kris

Real Estate, 1-10 employees

Less than a year

5.0
November 2019

Simplifies tenant management

Pros

It covers all the key tasks of leasing, rent payment, advertising, screening, and tenant management on one website that is easy to use and seems to work well.

Cons

There are certainly cheaper options available, but they don't offer the same range of features as Avail does. The benefits of the system definitely outweigh the modest fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chatara

Insurance, 101-500 employees

Less than a year

5.0
November 2019

Automate Your Real Estate Business

Pros

It's easy to conduct transactions on multiple properties, and I appreciate the automated payment reminders and tracking logs for maintenance orders.

Cons

It would be helpful to have split payment functionality for HUD tenants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

E

Eric

Real Estate, 1-10 employees

Less than a year

5.0
November 2019

Keeps your home rentals organized

Pros

There are several important features: paperless lease signing, customizable leases using state specific templates, automatic rent reminders for tenants, ACH transactions for rent payments, easy listing of available rentals, online rental application for prospective tenants, tenant payment for background/credit checks handled by Avail, advance reminders for lease expiration, maintenance portal for tenants, and a simple marketing website setup for my properties

Cons

The state-specific lease for my state (Florida) was quite basic and had some typos. I've spent a lot of time improving the lease to meet my requirements. However, it's easy to edit and make changes. Once you create your first lease, you can clone it for your other properties.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Medical Devices, 1-10 employees

More than a year

4.0
November 2019

Professional Landlord tools at your fingertips

Pros

This software includes most of the tools needed for listing properties, tenant screening, lease creation, rent collection, maintenance scheduling, and more. It's a great solution for managing one or several properties, and it gives a professional appearance as a landlord. Personally, I find the online background check particularly helpful in securing the right tenant.

Cons

There's very little to dislike about the software. The company is constantly improving it and introducing new features.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

M

Michael

Design, 1-10 employees

Less than a year

5.0
November 2019

Making my life easier

Pros

As a new landlord, Avail guided me through the entire process, from advertising my house to collecting payments from tenants.

Cons

Honestly, I'm struggling to think of anything I dislike or feel needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

William

Financial Services, 500+ employees

Less than a year

5.0
November 2019

Love Avail!

Pros

It's incredibly easy to use. I explored many different property management sites, and Avail stood out for its simple interface and affordability.

Cons

Initially, navigating the software can be a bit challenging, but once you get the hang of it, it becomes super easy!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

taghi

Real Estate, 1-10 employees

More than a year

4.0
November 2019

Avail review

Pros

We find the software easy to use, and the limited feature set helps us gather the necessary information.

Cons

The platform is quite limited and doesn't have the capability to track utilities, taxes, or insurance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

A

Amgad

Management Consulting, 1-10 employees

More than a year

5.0
November 2019

Great enabler

Pros

It's designed with small business rental property owners in mind, providing full cycle management from advertising and listing to collecting rent deposits and submitting service requests.

Cons

Although there's no mobile app, the internet application is mobile-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10