Total 246 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

4%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

W

William

Real Estate, 1-10 employees

Less than a year

4.0
December 2019

Great convenience

Pros

Avail's automated rent collection and screening options make everything so much easier.

Cons

Deleting a rent schedule was a bit challenging for me. I had to reach out to support for assistance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

W

Will

Construction, 1-10 employees

Less than 6 months

5.0
December 2019

Great Value!

Pros

The value Avail provides is unmatched. It's challenging to find a rental facilitator of this caliber at such a great price.

Cons

I'm satisfied with the software, but I wish it could handle a larger number of units.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

M

Michael

Utilities, 500+ employees

Less than a year

4.0
December 2019

Great Software and Service

Pros

I love that Avail is a one stop shop. It's easy to use, and it keeps me updated even when I'm not connected.

Cons

The fast pay feature needs improvement, and it would be great to have an iOS app as well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Julia

Hospitality, 1-10 employees

4.0
December 2019

Advertisement Generated 40+ Leads for Prospective Tenants

Pros

Setting up the software was a breeze, and I started receiving inquiries within 24 hours.

Cons

The software could be more user-friendly, especially when using the mobile site on my phone.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

John

Real Estate, 1-10 employees

More than a year

5.0
December 2019

One Stop for all of Your Real Estate Needs

Pros

Working with our tenants has never been easier! Avail simplifies communication.

Cons

The options for advertising vacant listings could be better, but overall, they are not bad.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Threada

Real Estate, 1-10 employees

Less than a year

5.0
December 2019

Great Product.

Pros

The software is simple as it is not complicated or confusing.

Cons

Whenever I have questions about the software, I can contact Avail, and they usually respond quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sandra

E-Learning, 51-100 employees

Less than 6 months

5.0
December 2019

Great Management System

Pros

It allows for easy tracking and verification of tenants through background checks.

Cons

Waiting for funds to be deposited into my account is a bit frustrating. It takes a whole week. Additionally, I would like the ability to edit the contract.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tyler

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
December 2019

Good features so far

Pros

Avail has a thoughtfully designed product. The features work well, and their foundation feels more solid compared to other offerings I explored. Avail has a great product in what seems to be a growing market.

Cons

I'm looking forward to Avail addressing some new feature requests. I would love to see user-selectable widgets on the dashboard, more informative options for time-sensitive actions like tenant onboarding, maintenance requests, and financial performance KPIs. It would also be great to have a Kanban-style board for maintenance requests and improved scheduling automation or partnerships with other providers like ShowMojo. In terms of marketing, a partnership with RentLinx.com for listing distribution would be beneficial. However, I feel that the application fees for Smart Move are priced higher than competitors in the market. My biggest suggestion is for Avail to focus on implementing features that eliminate or minimize the time-consuming aspects of property management. It would also be beneficial to assess whether there are niche service providers that excel in tenant lifecycle management and consider partnering with them or developing similar capabilities within the system. Lastly, I would appreciate the ability to block CC payments or include language in the user agreement that takes full liability for disputed payments. The listing syndication details also seem to get lost in translation and could be improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

A

Amanda

Real Estate, 1-10 employees

Less than a year

3.0
December 2019

Needs some work ok ease of use but good concept

Pros

I appreciate the ability to track rental payments and have options like discontinuing payments during eviction, automatic late fee charges, or stopping payments after the lease ends.

Cons

Making modifications to an existing rental, like a lease renewal, is quite cumbersome. The time it takes for deposits to reach the landlord's account is too long, and even with a paid subscription, the process doesn't speed up as promised. I upgraded my subscription expecting this enhancement, but it hasn't been implemented yet.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

7

D

Daniel

Accounting, 500+ employees

Less than 6 months

5.0
December 2019

1st time user

Pros

Avail has everything I needed to set up and publish listings and track applications. Once collections are set up, everything is transparent.

Cons

Sometimes, it takes a few clicks for me to remember how I reached a certain screen for details on payment or tenants.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

10

A

Andrew

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

4.0
December 2019

Great idea, wish I found this earlier

Pros

It's easy to use and pretty intuitive. The direct deposit option for rent is incredibly convenient.

Cons

I wish there was an option for Equifax credit reporting in addition to the current options available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

C

Christian

Real Estate, 1-10 employees

4.0
December 2019

Great for properties, not so much on the back end

Pros

The ease of use and alerting features are fantastic. I tried out six different property management software options, and Avail was the most modern and simplest. I was able to set it up quickly without any steep learning curve.

Cons

While the software excels in tenant management, payments, and dashboards, it falls short in terms of financial aspects. It would be great if it could be an all-inclusive software for running multiple properties from the perspective of business owners, investors, and taxes. It has the potential to become a top-tier product.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

M

Mike

Insurance, 1-10 employees

More than a year

4.0
December 2019

Great rental mgnt software

Pros

It's simple to set up, and the lease creation and legal advice features are great. It's also easy for tenants to pay their rent.

Cons

It would be beneficial if there was a setup for tenants to easily contact repair persons when repairs are needed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

L

Lisa

Real Estate, 1-10 employees

Less than a year

5.0
December 2019

Awesome Rental program!

Pros

It's easy to keep track of each property!

Cons

It's frustrating that I have to create a new renter instead of being able to simply renew current renters, especially since we upload our own lease.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

J

Javonni

Real Estate, 1-10 employees

Less than a year

4.0
December 2019

Review

Pros

The ability to create leases and sign them online, as well as the option for rent payments, is great.

Cons

The software is difficult to navigate and lacks fluidity and user-friendliness.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

4

Functionality

7

J

John

Real Estate, 1-10 employees

Less than a year

5.0
December 2019

JCR review

Pros

I have access to an integrated maintenance request feature at no extra cost.

Cons

I find it inconvenient that I have to pay extra for adding units. It would be better if there was a flat fee structure.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Luke

Military, 500+ employees

Less than a year

4.0
December 2019

Avail Review

Pros

It was incredibly easy for me to use. I was able to create a lease and collect rent within just a few minutes of work.

Cons

Honestly, there's nothing about the software that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jim

Real Estate, 1-10 employees

Less than 6 months

4.0
December 2019

One Stop Shop for Landlords

Pros

The site provides most of the resources I need to successfully rent out a home, and they're easily accessible.

Cons

So far, I haven't encountered any issues with the software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

D

David

Real Estate, 1-10 employees

3.0
December 2019

Not worth paying for

Pros

It helps me keep track of my tenant and her payments.

Cons

The price is not worth it for me. I'll just handle the payments myself.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

C

Chris

Information Technology and Services, 101-500 employees

Less than 6 months

3.0
December 2019

Avail Review

Pros

I have easy access to rental property management tools, which adds value for my renters.

Cons

I've come across several bugs that require workarounds, which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8