Avail Reviews
Total 246 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars4%
2
Stars1%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
William
Real Estate, 1-10 employees
Less than a year
“Great convenience
Pros
Avail's automated rent collection and screening options make everything so much easier.
Cons
Deleting a rent schedule was a bit challenging for me. I had to reach out to support for assistance.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Will
Construction, 1-10 employees
Less than 6 months
“Great Value!
Pros
The value Avail provides is unmatched. It's challenging to find a rental facilitator of this caliber at such a great price.
Cons
I'm satisfied with the software, but I wish it could handle a larger number of units.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Michael
Utilities, 500+ employees
Less than a year
“Great Software and Service
Pros
I love that Avail is a one stop shop. It's easy to use, and it keeps me updated even when I'm not connected.
Cons
The fast pay feature needs improvement, and it would be great to have an iOS app as well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Julia
Hospitality, 1-10 employees
“Advertisement Generated 40+ Leads for Prospective Tenants
Pros
Setting up the software was a breeze, and I started receiving inquiries within 24 hours.
Cons
The software could be more user-friendly, especially when using the mobile site on my phone.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
John
Real Estate, 1-10 employees
More than a year
“One Stop for all of Your Real Estate Needs
Pros
Working with our tenants has never been easier! Avail simplifies communication.
Cons
The options for advertising vacant listings could be better, but overall, they are not bad.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Threada
Real Estate, 1-10 employees
Less than a year
“Great Product.
Pros
The software is simple as it is not complicated or confusing.
Cons
Whenever I have questions about the software, I can contact Avail, and they usually respond quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
E-Learning, 51-100 employees
Less than 6 months
“Great Management System
Pros
It allows for easy tracking and verification of tenants through background checks.
Cons
Waiting for funds to be deposited into my account is a bit frustrating. It takes a whole week. Additionally, I would like the ability to edit the contract.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler
Marketing and Advertising, 1-10 employees
Less than 6 months
“Good features so far
Pros
Avail has a thoughtfully designed product. The features work well, and their foundation feels more solid compared to other offerings I explored. Avail has a great product in what seems to be a growing market.
Cons
I'm looking forward to Avail addressing some new feature requests. I would love to see user-selectable widgets on the dashboard, more informative options for time-sensitive actions like tenant onboarding, maintenance requests, and financial performance KPIs. It would also be great to have a Kanban-style board for maintenance requests and improved scheduling automation or partnerships with other providers like ShowMojo. In terms of marketing, a partnership with RentLinx.com for listing distribution would be beneficial. However, I feel that the application fees for Smart Move are priced higher than competitors in the market. My biggest suggestion is for Avail to focus on implementing features that eliminate or minimize the time-consuming aspects of property management. It would also be beneficial to assess whether there are niche service providers that excel in tenant lifecycle management and consider partnering with them or developing similar capabilities within the system. Lastly, I would appreciate the ability to block CC payments or include language in the user agreement that takes full liability for disputed payments. The listing syndication details also seem to get lost in translation and could be improved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Amanda
Real Estate, 1-10 employees
Less than a year
“Needs some work ok ease of use but good concept
Pros
I appreciate the ability to track rental payments and have options like discontinuing payments during eviction, automatic late fee charges, or stopping payments after the lease ends.
Cons
Making modifications to an existing rental, like a lease renewal, is quite cumbersome. The time it takes for deposits to reach the landlord's account is too long, and even with a paid subscription, the process doesn't speed up as promised. I upgraded my subscription expecting this enhancement, but it hasn't been implemented yet.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
7
Daniel
Accounting, 500+ employees
Less than 6 months
“1st time user
Pros
Avail has everything I needed to set up and publish listings and track applications. Once collections are set up, everything is transparent.
Cons
Sometimes, it takes a few clicks for me to remember how I reached a certain screen for details on payment or tenants.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Andrew
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Great idea, wish I found this earlier
Pros
It's easy to use and pretty intuitive. The direct deposit option for rent is incredibly convenient.
Cons
I wish there was an option for Equifax credit reporting in addition to the current options available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Christian
Real Estate, 1-10 employees
“Great for properties, not so much on the back end
Pros
The ease of use and alerting features are fantastic. I tried out six different property management software options, and Avail was the most modern and simplest. I was able to set it up quickly without any steep learning curve.
Cons
While the software excels in tenant management, payments, and dashboards, it falls short in terms of financial aspects. It would be great if it could be an all-inclusive software for running multiple properties from the perspective of business owners, investors, and taxes. It has the potential to become a top-tier product.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Mike
Insurance, 1-10 employees
More than a year
“Great rental mgnt software
Pros
It's simple to set up, and the lease creation and legal advice features are great. It's also easy for tenants to pay their rent.
Cons
It would be beneficial if there was a setup for tenants to easily contact repair persons when repairs are needed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Lisa
Real Estate, 1-10 employees
Less than a year
“Awesome Rental program!
Pros
It's easy to keep track of each property!
Cons
It's frustrating that I have to create a new renter instead of being able to simply renew current renters, especially since we upload our own lease.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Javonni
Real Estate, 1-10 employees
Less than a year
“Review
Pros
The ability to create leases and sign them online, as well as the option for rent payments, is great.
Cons
The software is difficult to navigate and lacks fluidity and user-friendliness.
Rating Distribution
Ease of use
7
Value for money
4
Customer Support
4
Functionality
7
John
Real Estate, 1-10 employees
Less than a year
“JCR review
Pros
I have access to an integrated maintenance request feature at no extra cost.
Cons
I find it inconvenient that I have to pay extra for adding units. It would be better if there was a flat fee structure.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Luke
Military, 500+ employees
Less than a year
“Avail Review
Pros
It was incredibly easy for me to use. I was able to create a lease and collect rent within just a few minutes of work.
Cons
Honestly, there's nothing about the software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Real Estate, 1-10 employees
Less than 6 months
“One Stop Shop for Landlords
Pros
The site provides most of the resources I need to successfully rent out a home, and they're easily accessible.
Cons
So far, I haven't encountered any issues with the software.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
David
Real Estate, 1-10 employees
“Not worth paying for
Pros
It helps me keep track of my tenant and her payments.
Cons
The price is not worth it for me. I'll just handle the payments myself.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Chris
Information Technology and Services, 101-500 employees
Less than 6 months
“Avail Review
Pros
I have easy access to rental property management tools, which adds value for my renters.
Cons
I've come across several bugs that require workarounds, which can be frustrating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8