Avail Reviews

Pros

Avail.com is incredibly customer/user friendly! Their marketing generates many leads, and their customer service is quick to respond and helpful. I highly recommend their service.

Cons

It would be helpful to have around-the-clock live customer support.

Pros

It's a wonderful and affordable way to manage properties on our own while maintaining a personal connection with tenants.

Cons

It has been quite profitable for me, and I haven't encountered any issues.

Pros

Setting up Avail is easy, and most questions can be resolved with the help of the chatbot. When additional assistance is needed, the support team is responsive and helpful. With the enhanced version, tenants can pay their rent electronically with no fee. Uploading and reviewing leases is a breeze. After switching from a property management company that charged thousands in fees, I feel more in control of my properties with minimal additional work. I now manage three units, and it's well worth the cost.

Cons

It would be fantastic if there was expense tracking available to generate a year-end profit/loss statement. Currently, only an income statement is provided.

Pros

Avail offers customizable leases for the states where your properties are located. Prospective tenants find their application process easy to use, and Avail processes background checks for a nominal fee.

Cons

I had a little trouble with the accounting aspect of rental payments, but I'm sure it was just a matter of me doing something wrong.

Pros

Avail is a fantastic and free resource for managing properties and learning how to keep tenants happy. It helped us with everything, from listing our property to making our selected tenants feel at home.

Cons

I have absolutely no complaints. The fact that it's free and fulfills all our needs completely is incredible. I can't recommend this software highly enough.

Pros

The customer service at Avail is awesome. They respond quickly and are very helpful.

Cons

It would be better if the "future scheduled payments" and "future payment due" were in separate sections.

Pros

I loved using Avail. Everything is done for you, and all you need to do is plug in your information.

Cons

I haven't come across any cons so far. Everything is prepared for you.

Pros

It's a simple online tool for conducting tenant background checks and more.

Cons

Another property manager who filled out the tenancy background check suddenly started receiving a slew of marketing emails. Our office manager promptly had tech support block the Avail.co email domain to prevent future email blasts. Other property managers who used Avail.co mentioned that they couldn't handle tenancy background checks, and our anti-spam email filtering blocked all their emails.

Pros

This product is easy to navigate and helps manage the tenant rental process. I appreciate the updates on where my tenant is in the setup process, allowing me to better manage it.

Cons

I think the left side of the home screen could have a cleaner look so that I can quickly access those options.

Pros

The ease of use for both landlords and tenants is a game changer. The customer support is the best in property management, without a doubt.

Cons

At this time, I haven't found any noticeable cons. However, I do have a commercial property with multiple tenants, and it would be great if Avail had lease templates for that as well. It's not crucial for my business, but I can see it as an additional paid service that I would definitely use in the future as I scale.

Pros

Avail is an online product with high visibility that is client friendly and easy to use.

Cons

The only thing that comes to mind is that you have to log into avail.com in order to respond to client messages instead of being able to respond via email.

Pros

It's easy to launch, and that's all there is to it. I wish I could say more, but the review requires more letters, so I'm just typing more.

Cons

Firstly, there is poor attention to catching user errors and explaining how to fix them so that the user can proceed. Secondly, there seems to be a lack of awareness of the use cases that real-life users experience. For example, you are restricted from living at the same address twice in the past, owning an address other than your current address, and having zero prior rent (even if you owned the property). Additionally, users without a credit rating encounter a mysterious error with no explanation, which imposes an illegal restriction on foreign applicants in some regions. Thirdly, the API connection between Avail and Transunion is terrible. Sometimes Transunion receives some information, sometimes no information, and sometimes all the information, but the user receives no feedback. Having a software that requires multiple phone calls to the landlord, software support, and the credit check company is not a solution, it's a problem. Lastly, the UI/UX lacks basic feedback. Users need to know if they can save, come back, go forward, or if their actions have worked. It can be frustrating when you're stuck and don't know what to do next.

Pros

Avail offers payment tracking, a log for contracts and renewals, and tenant checks.

Cons

The statistics are constantly updating and remaining steady.

Pros

It's a portal to everywhere in real estate, and it's so easy to use. I highly recommend this website. It's very helpful, and even though customer service doesn't usually answer calls, they respond quickly with knowledgeable people.

Cons

It takes a bit of exploration to familiarize yourself with where everything is, but once you do, it's logical.

Pros

I like that Avail feeds other sites, but I don't like that properties are not filtered, and scammers can use the platform.

Cons

Scammers are not screened, and Avail allows scammers to advertise homes that are not listed for rent. It's almost like Craigslist. Zillow and Trulia don't have these issues.

Pros

We discovered Avail about 18 months ago when we were looking for the best way to manage our rental property. From creating legally valid leases to posting listings and signing leases, Avail has been a dream come true! The landlord tips and insights are also incredibly helpful. While I wish there was a phone number for immediate help, they always respond to email requests within hours, and any issues (usually my user error) are quickly resolved. Their customer service is kind, professional, and made me feel important, even though I have a small account. We love Avail and recommend their software to every landlord we know!

Cons

I just wish we had the option to call for help instead of relying on emails.

Pros

Avail provided me with lots of feedback from prospects!

Cons

Since it was my first time, I had to learn how to navigate the software.

Pros

This software has eliminated the worry of missing payments mailed to our home. Now, tenants using Avail can make their payments automatically, and the funds are directly deposited into my account. I receive rental payments on time, whether I'm at home or traveling, and I no longer have to deal with mail.

Cons

I haven't faced any issues using Avail software.

Pros

I learned a lot from Avail, especially about new products.

Cons

There's nothing I disliked about this software. I enjoyed everything it had to offer.

Pros

Owning and renting properties has become so much easier with Avail. I love how organized it is.

Cons

So far, I like everything about it! The only thing I might suggest is having a live chat support feature.