DoorLoop Reviews

“Would recommend DoorLoop to a friend

Pros

The ability to contact the DoorLoop Team and access informative videos for each process is incredibly valuable.

Cons

Setting up the bank account was difficult due to my schedule. It was challenging to attend Zoom meetings at times, but the DoorLoop team was accommodating in rescheduling.

“Best property management software

Pros

Overall, DoorLoop's user experience and customer support are highly commendable.

Cons

The accounting aspect needs some work. I'm experiencing difficulties migrating from QuickBooks Online using this software.

“Doorloop Review

Pros

DoorLoop's all-in-one property management solution is easy to navigate, and their customer service is reliable.

Cons

The accounting and reports can be somewhat confusing.

“DoorLoop Save time by automating tasks

Pros

DoorLoop's reporting feature is a standout, allowing easy property comparison and comprehensive rolled-up reports.

Cons

What I like least about DoorLoop is the frequent introduction of new features that I need to learn. It's not a bad thing, but it can be time-consuming to learn them upon release.

“DoorLoop Review

Pros

DoorLoop offers a comprehensive suite of utilities for property managers, including online applications, rent payments, and TransUnion screening. The system effectively tracks payments, provides owner portals, and allows immediate entry of check payments through the mobile app. Reminders can be set up to reduce forgetfulness, and the system is constantly updated with new features. DoorLoop also provides helpful guides and videos for assistance, and their responsive customer service is always ready to provide support through online chat or Zoom calls.

Cons

There are a few features I would like to see added. I've mentioned some to DoorLoop, and they have mentioned they are working on them. They are continuously improving the program and adding more features, so over time, I'm getting more of what I want.

“I confidently manage my own property now!

Pros

DoorLoop consolidates all the necessary tools for property management within a single program, making it incredibly convenient and highly professional. The automated rent collection reminders and past-due notifications are invaluable features that streamline operations.

Cons

I'm unable to message my tenants from the app unless I purchase a bigger plan, but with only 4 doors, it doesn't make sense. I wish I could add the messaging feature without upgrading my plan.

“Doorloop is Simple & Direct

Pros

The reporting features and dashboard of DoorLoop provide a comprehensive overview of all program aspects.

Cons

Occasional delays in payment processing time can be frustrating.

“Doorloop punches up

Pros

DoorLoop efficiently manages multiple properties with different ownership structures, covering accounting, rent collection, lease management with electronic signatures, tenant portals, and bank account integration.

Cons

The setup process takes time but is worth the investment.

“Door Loop Review

Pros

DoorLoop offers a seamless experience for setting up and working with doors.

Cons

It takes a bit longer for the money to reach your account.

“DoorLoop is a business in a box

Pros

DoorLoop is a comprehensive solution, encompassing tenant and owner portals, a website, and top-notch tenant screening. Their A1 customer service truly sets them apart, with exceptional training and support throughout. It's like having a business in a box, and their dedication shines through in every interaction.

Cons

I have no complaints or downsides about DoorLoop. They are amazing, and their team genuinely cares.

“Effective and User Friendly Software

Pros

The accounting platform was a crucial consideration when searching for software, and DoorLoop delivers. It functions like popular accounting software while seamlessly integrating user-friendly property management features, making it an obvious choice.

Cons

The initial setup and migration process.

“DoorLoop Review

Pros

DoorLoop's overall setup and daily use are effortlessly navigable.

Cons

We're still working on getting a handle on the accounting aspect.

“Great software for property management

Pros

I appreciate the convenient "Need Help" information buttons within DoorLoop's user-friendly platform. It offers a central "Create New" button that leads to any required task. I chose this company for its owner and tenant portal options, simplified accounting features, and streamlined application-to-tenant process that save time. The reporting and maintenance features are exceptional, and the support team and process are amazing. The ease of use, excellent knowledge base, and efficient tenant request system make communication straightforward.

Cons

Some drawbacks include the property-specific accounting, needing to create a "dummy property" to account for miscellaneous funds like interest and opening bank deposits. It took time to set up the online payment portion, and the starting limits for collecting rent online were too low, requiring extra steps to request an increase. Until the limit was adjusted, my tenant couldn't pay through the portal. The cost of sending documents for signature through the software is transaction-based and seems high, but you can also upload a signed lease to avoid using it. Tenants are also charged an ACH fee.

“Super Easy-User Friendlt

Pros

DoorLoop's ease of use is remarkable, with a helpful knowledge base and an amazing support team. The tenant request system simplifies communication.

Cons

The reporting is a bit more challenging to comprehend but requires some additional thought.

“Better than a property management group

Pros

DoorLoop is my go-to for tracking tenant maintenance requests, offering a comprehensive start-to-finish view of each request. This feature has been invaluable since transitioning from a property management group.

Cons

We've been using DoorLoop for about a year, and so far, we haven't encountered any issues. I genuinely can't think of anything that needs improvement. There must be something, but everything has been flawless thus far!

“Great software

Pros

DoorLoop surpasses AppFolio in terms of ease of use and overall platform quality.

Cons

The initial application process was tedious, but they significantly improved it.

“New User Great Experience!

Pros

The onboarding support provided by DoorLoop goes above and beyond, making the setup process a breeze.

Cons

Encountered some difficulties connecting my bank accounts, but it was my mistake.

“Elaine Van Horn, JVP Properties - DoorLoop Review

Pros

DoorLoop excels in managing accounting and reconciliation tasks.

Cons

Reconciliation errors require undoing the process, which is inconvenient.

“Property Management Software With Great Customer Service

Pros

DoorLoop's exceptional customer service is evident from the very beginning. They guide you through the setup process, follow up to ensure your understanding, and are quick to address any questions or concerns. They value your feedback and act on valuable suggestions. Tenants find it convenient to pay rent through DoorLoop, receiving automated invoices and receipts.

Cons

The rental application feature is somewhat cumbersome to navigate, and it would be beneficial to have the option to split the TransUnion credit report fee between applicants and our company, adhering to New York State guidelines. It would also be great to save application templates for different rental units and have a clear display of the expected deposit date for undeposited rent on the Dashboard. Additionally, incorporating a budget feature, the ability to report rent to credit bureaus, and predefined depreciation profiles for 5, 7, 15, and 27.5 years would greatly improve the overall functionality.

“Brody Dunnett

Pros

DoorLoop's export capabilities in the accounting section are impressive. Expanding to Canada soon would allow me to highly recommend this product to more owners.

Cons

So far, it's been good. Instant payments and quicker export to QuickBooks for the accounting software would be appreciated.