DoorLoop Reviews

“Love DoorLoop

Pros

Once the setup is complete, DoorLoop functions exceptionally well, although the setup process can be challenging.

Cons

The initial setup process was quite frustrating, but once it's up and running, it's truly fantastic.

“Doorloop Review

Pros

DoorLoop excels in property, tenant, lease, and payment tracking, and seamlessly syncs with QuickBooks.

Cons

It's not possible to manually sync with QuickBooks, and some of the reporting features are not as clear as desired, especially for vacant units.

“Easiest Property Management Software I've Used

Pros

DoorLoop's user-friendly interface is a boon, especially for those who are not tech-savvy. Additionally, their customer support is highly responsive.

Cons

It would be great to have a cash payment option and the ability to communicate with tenants individually via text.

“Managing Made Simple

Pros

DoorLoop truly encompasses everything we need in one incredibly user-friendly platform. We cannot express enough gratitude for their team and their readiness to assist with any questions. Managing our properties and assisting our tenants has become significantly easier since we started using DoorLoop. We have already recommended it to several people, and the affordable price makes it an unbeatable choice. The comprehensive features and exceptional customer support make DoorLoop a game-changer in property management.

Cons

Honestly, we can't find any cons with DoorLoop at this point. We use it multiple times a week with complete confidence, thanks to its user-friendly interface.

“Best Software Company

Pros

DoorLoop surpasses other alternatives on the market due to its exceptional features. However, what truly sets it apart is the company's dedication to customer service. They actively seek feedback and continually release updates to enhance an already impressive software. Whenever issues arise for us or our clients/tenants, their support team is always available and ready to assist. Their commitment to improving the product and providing outstanding customer support truly makes DoorLoop superior.

Cons

The inability to delete inactive bank accounts, past tenants, prospective tenants, and old properties is the biggest issue we have with DoorLoop.

“Highly Recommend

Pros

This software is perfect for its user-friendly and intuitive nature.

Cons

While the online text support is excellent, it's nearly impossible to reach someone over the phone to address issues.

“Easy tracking of payments

Pros

We rely on DoorLoop primarily for rent charge and payment tracking, which it excels at. While we haven't fully utilized all the accounting functions yet, it automatically posts charges and late fees, notifying tenants promptly. The online payment feature is a major advantage, as it aligns with the modern trend of digital transactions. Additionally, we appreciate the ability to generate statements, access invoice copies, and add notes effortlessly.

Cons

As a small-scale property management company, our usage of DoorLoop may differ from others. While tenants are responsible for utilities, our City mandates that the landlord (us) must keep the utilities in our name. Consequently, we charge tenants for reimbursement. Unfortunately, there is currently no way to post the charge and attach the bill for tenants to view in the portal. This limitation necessitates creating a separate communication and including the bill, resulting in duplicated efforts. Additionally, it would be beneficial to have the ability to filter lease searches by property and "active" leases, as the current sorting system is not ideal.

“User Friendly

Pros

The system's ease of use and the support team make it my top choice for software.

Cons

So far, we haven't encountered any negative aspects.

“Easy to Use

Pros

DoorLoop's user-friendly interface encourages tenants to readily adopt it.

Cons

Setting up payment acceptance can be a bit cumbersome.

“A pretty solid choice for property management

Pros

The customer service is exceptional, and the software is reliable and efficient.

Cons

The portal limits text messages to 140 characters, and communication credits are required for lease signing, which adds an extra cost. It would be more user-friendly if these features were included in the premium package. Additionally, there is room for improvement in terms of automated lease signing fields.

“Great software for property management

Pros

DoorLoop is well-designed and highly user-friendly.

Cons

There are some issues with matching payments or entering them directly, as it sometimes results in duplicated payments.

“Wonderful product

Pros

This program is incredibly easy to use, and the support provided is amazing.

Cons

Initially, the platform may seem overwhelming, but once you become familiar with it, it becomes easier to navigate and use.

“Property Management software

Pros

I appreciate the user-friendly nature of DoorLoop, which helps us stay updated on payments. The ability to send contracts through the platform is extremely helpful.

Cons

The accounting aspect could be improved, as it can be confusing to determine what has been deposited into our bank account at times.

“Great property management software

Pros

Navigating between functions is effortless, thanks to DoorLoop's intuitive dashboards and a wide array of reports. The DoorLoop team continually enhances the product and delivers excellent customer support.

Cons

Setting up auto payment to each account via Stripe takes time. The bank connection with BofA is unstable, requiring manual reconnection once a week, which is time-consuming when dealing with multiple accounts.

“Happy new customer

Pros

The customer service provided by DoorLoop has been terrific. They respond promptly to emails and offer valuable onboarding assistance. While I'm still exploring all the features as a new user, the experience has been positive thus far.

Cons

We have no negative feedback to report. We are still in the process of learning the program.

“DoorLoop Has Everything I Need

Pros

DoorLoop allows me to efficiently manage my small rental portfolio. The platform is intuitive and easy to use, and their customer service is exceptional. The tenant portal is user-friendly, and the online payment option is fantastic.

Cons

So far, we haven't encountered any issues.

“Great product with little downside

Pros

DoorLoop is an all-in-one solution that streamlines your property management business within a single program.

Cons

Payment processing is noticeably slow, sometimes taking nearly a week for deposits to be completed.

“DoorLoop for small to medium Property Management Companies

Pros

DoorLoop has it all. As a small property management company overseeing 40 doors, DoorLoop enables me to find tenants, screen them, sign leases, manage repairs, receive rent payments, pay vendors, and more. It truly offers a comprehensive property management experience.

Cons

It took some time to learn the system's navigation and set it up correctly, but once we overcame the initial challenges, it has been easy to use.

“Can't go wrong

Pros

DoorLoop is reasonably priced, provides awesome tech support, offers great reporting, and delivers an excellent overall product.

Cons

For individuals not familiar with finance, the abundance of available reporting options can be overwhelming. However, once you become accustomed to it, having those options is beneficial.

“Great solution for managing property

Pros

DoorLoop's ease of use and competitive price point are commendable. Their constant innovation and regular release of improved features are impressive, and their customer support team is exceptional, promptly resolving any questions or issues.

Cons

Some of the product features are not extremely intuitive, but they do ultimately fulfill their intended purpose. It may take a few minutes to figure out how to use them.