eviivo Suite Reviews

Pros

Everything about the software works really well for me especially the monthly pricing which is very affordable.

Cons

There are too many pop up messages and the system changes quite often.

Pros

Getting around it is very user friendly and having chat support available is really helpful whenever needed.

Cons

I love just about everything about it especially the daily planner and the calendar view which are both incredibly useful.

Pros

One of the biggest advantages is how well it connects with major channels like google, hotels.com, expedia and vrbo which makes distribution much more convenient to manage.

Cons

There are still some software glitches especially around rate plan management and certain screens. It would also be much better to have the option to activate or deactivate a plan instead of only being able to delete it and build it again.

Pros

Whenever I have a question, the live support team is there right away and they're always quick to help with whatever comes up.

Cons

I really do not have any major complaints. Reporting has a few limitations but the support team helped us work around them with another solution.

Pros

We run over 90 properties in Hocking Hills with more than 40 team members including several managers who use Eviivo every day. This platform has made everything much more manageable. Plus it handles our monthly reporting very well and connects with all the channels we need. Overall we have been extremely happy with how it performs overall.

Cons

The Airbnb integration can be tricky at times. After reservations are made some of the data does not come through correctly and those bookings cannot be modified.

Pros

One of the best parts of using it has been how cost effective it is. The system is also easy to use and I can make all kinds of adjustments whenever I need to, from updating pricing to adding personal notes in the calendar. The financial reports are also very helpful for keeping my accounting organized and they make it much easier when it's time to handle monthly sales tax and lodging tax payments with the authorities.

Cons

At the beginning I did run into a few issues with the mobile app but it seems like those problems have been resolved now.

Pros

It works reasonably well when we are actually able to log in or reach support.

Cons

They force password changes and then the system won't even accept the new password. The repeated password reset requirement is incredibly frustrating. On top of that there's no support available at 10 pm. Right now I am locked out of this badly designed software and cannot access information for my own bookings. I have tried resetting the password over and over, at least a dozen times and I still have no access.

Pros

Whenever I've had a question the live support team has been there right away and they're always quick to help with whatever comes up.

Cons

I really don't have any major complaints. Reporting has a few limitations but support helped us work around them with another solution.

Pros

Running more than 90 properties in Hocking Hills (Ohio) with 40+ employees means we need something dependable and this software has really helped simplify daily operations. Several of our managers are in the system every day and it handles that workload very well. It's been especially strong for monthly reporting and for connecting with all the channels we rely on. We're extremely happy with how it performs.

Cons

The Airbnb integration can be tricky at times. After reservations are made some of the data doesn't always sync over correctly and those bookings can't be modified properly from within the platform.

Pros

One thing that really works well for me is how cost effective it is. The system is simple to use and I can make all kinds of changes without much trouble from adjusting pricing to adding notes for myself in the calendar. The financial reports are also very helpful for keeping my books organized and they make it much easier when it's time to pay monthly sales tax and lodging tax to the authorities.

Cons

At the beginning I ran into a few issues with the mobile app but it seems like those initial problems have been ironed out now.

Pros

It works reasonably well when you can actually access the software or get help from support.

Cons

Being forced to change the password is incredibly frustrating and then the system does not even accept the new one. The repeated password reset requirements are a constant inconvenience. Also there is no support available at 10 p.m. Right now I am locked out of this badly designed software and cannot access information about my own bookings. I have tried resetting the password over and over at least a dozen times and still have no access.

Pros

A support team member really came through for me and absolutely saved the day.

Cons

I feel like it would be helpful to have simpler editing options when handling room block bookings especially for a venue like ours with two separate lodging properties.

Pros

Their team really came through for me and the couple we were helping today.

Cons

It would be helpful to have simpler editing options when handling room "Block" bookings especially for venues like ours that operate across two lodging properties.

Pros

Working with them seems very personal. As the team is professional and genuinely helpful and the Channel Manager does what it's supposed to do well. Since they're a smaller company and we're a small business too, the relationship feels more tailored and less corporate. Most of our guests come from Europe so using a UK based company has also been a good fit for us.

Cons

Because they are a smaller company, there are some trade-offs. Such as the system can sometimes lag instead of updating in real time which is hard when we need to reply to guests quickly across different time zones. Plus being small also means they do not have a large team or a huge resource base to rely on and that can show at times. Their business hours are also a challenge for us as we are in the middle of the Pacific, about 5 or 6 hours behind Austin. That sometimes means issues have to wait until the next day.

Pros

Having everything combined in one platform is really amazing and using it on mobile is very easy too.

Cons

The downside is customer support when something goes wrong as I have been left waiting in the chat queue for quite a long time.

Pros

Working with this software feels very personal because their team is professional and genuinely helpful. Channel Manager does what it's supposed to do and since they're a smaller company like we are, the relationship feels more customized and attentive. A lot of our guests are from Europe so using a UK based company has also worked out really well for us.

Cons

Because they're a smaller company there are some trade offs. The system can lag a bit in real time on the computer and since we deal with guests across several time zones fast responses really matter. Being small also means they don't have a huge pool of people or massive resources to pull from. That same personal size can make support hours tricky for us as well since we're in the middle of the Pacific and about 5 or 6 hours behind Austin so some things end up having to wait until the next day.

Pros

Having everything combined into one platform is really convenient and using it on mobile is simple and practical.

Cons

Only downside has been customer support when something goes wrong. I've ended up waiting in the chat queue for quite a long time.

Pros

Honestly there was no good. Like I never even asked for it, yet I ended up getting a receipt for a charge that was over $20 higher than the exact same booking I made directly through Hotels.com.

Cons

Worst part was the so called customer service. It didn't feel like customer service at all but just someone being incredibly rude, raising her voice, refusing to hear my issue and speaking to me like she was somehow above me.

Pros

Honestly there wasn't anything positive here. I never asked for this service yet I still got a receipt for a charge that was over $20 higher than the exact same booking invoice I received directly from Hotels.com.

Cons

The worst part was the unbelievably rude "customer service." It didn't feel like customer service at all, just someone raising their voice, refusing to hear out the issue and speaking to me in a condescending way like she was above me.

Pros

After trying many channel managers, this is the one we have been happiest with. The team is friendly and always ready to help which makes a big difference. Also the system itself is very easy to use and we really liked the many upgrades they have introduced over the years. But If I had to choose one standout feature besides the support team, it would be the reliable, easy to use calendar.

Cons

Honestly I cannot think of anything negative to say about it.