eviivo Suite Reviews

Pros

The customer service activation went well so thanks to the support team for that.

Cons

The software is expensive and I also had to pay EUR45 for training that turned out to be just two webinars discussing buttons that do not even exist when I try to set up this tool. Whether the service really matches the price is still unclear and I will only be able to judge that after testing it for a year. It also lacks some usability features, such as copying and pasting the previous action, selecting multiple closure dates in the calendar and above all blocking rooms when the whole house is being privatized. I am trying it for a year and will decide after that especially since I am paying for the creation of an Eviivo website that I will not use because I am keeping my current one to avoid losing my search ranking. There is also not enough flexibility in the pricing during the sales proposal.

Pros

After trying quite a few channel managers this has been the one we've been happiest with. The team is friendly and always ready to help which makes a big difference. The system is very simple to use and we've really appreciated the many improvements and upgrades added over the years. If I had to choose one standout feature beyond the support team it would be the dependable, user friendly calendar.

Cons

For now I really can't think of anything to criticize.

Pros

Activation support has been good especially with the representative we worked with.

Cons

Software feels expensive especially with an extra EUR45 charged for training that turns out to be just two webinars talking about buttons that do not even exist when I try to set it up. Whether the service really matches the price is still something I need to judge over a one year trial. It also lacks some usability features like being able to copy and paste the previous action, selecting several closure dates in the calendar and above all blocking rooms when the whole house is privatized. I'm testing it for a year and will decide after that especially since I'm also paying for a website I will not use because I'm keeping my own to avoid losing SEO. There is also not enough pricing flexibility in the commercial offer.

Pros

Though the distribution works well enough but it's not any better than what competing solutions already offer.

Cons

When a problem comes up after a no-show, the support team is not very responsive.

Pros

After dealing with the same problem for almost a year, it's starting to erase the positive opinion I once had of them.

Cons

I noticed that when the hotline cannot provide an answer, there's no manager or responsible contact available to step in.

Pros

Distribution works adequately but it's not any better than what competing platforms offer.

Cons

When a no show issue comes up the lack of responsiveness is really disappointing.

Pros

It's been almost a year with the same issue and that's gradually making me forget the good impression I originally had of them.

Cons

There's no manager or person in charge you can actually reach when the hotline can't provide a solution.

Pros

It does handle credit card payments fairly well without causing many problems.

Cons

The guest-facing interface is terrible and the European-style lodging setup is confusing for a lot of people to figure out. Making changes or updating a reservation is a hassle and at times it cannot be done at all. The software feels old and awkward so needing to call customer support becomes part of the routine. On top of that if you choose to leave, the fees they charge are extremely high.

Pros

It does handle credit card charges fairly reliably without much trouble.

Cons

From a guest perspective the interface is awful. The European style lodging setup is confusing for a lot of users and making changes or updates to a reservation feels like an inconvenience (sometimes it can't even be done). The software feels outdated and awkward to use so needing customer support becomes part of the routine. On top of that if you ever want to move away from it the fees are painfully high.

Pros

Using it has really made scheduling with agencies much easier and has saved me a lot of time when managing reservations. Also the support from the activation team was incredibly helpful and they were especially patient during the onboarding process which took longer than expected on my end. Their thoughtful advice also helped me set everything up in a way that truly matched my specific needs.

Cons

I haven't been using it for very long yet but at this point I haven't come across any downsides.

Pros

Getting everything set up took some patience but once it was ready, the product was very easy to use. Learning it was much simpler too thanks to the online masterclass videos. Plus the activation assistant who handled my case was excellent both in how available he was and how he guided me through the process. So many thanks to him.

Cons

The activation process took longer than expected in my case because I am located somewhere with unreliable internet access. It's a shame that the platform still charged me for the months while my activation was still in progress.

Pros

The platform does a very thorough job of collecting information, with a lot of detail and deep planning built into the process. However it can be very time-consuming. The integration also looked decent from what I saw, even though I did not end up completing any bookings through it.

Cons

Onboarding and customer support were really frustrating. I mean trying to get help whether for a small question or just activating a feature felt unnecessarily hard. Yes they offered chat support but I was constantly told to contact my onboarding agent instead. That person rarely replied to emails or actually answered my questions. Most responses were very basic, template-style replies like click here and here. Also I didn't get real help with setting up website features in HTML or even a meeting to walk through things. As a customer I don't think anyone should have to wait more than 24 hours for a response during onboarding. If the team is busy, they should at least reply and schedule a call. If someone is away, there should be an out of office message.

Pros

Whenever I reach out during their contact hours, there's always a staff member available personally and up to now they've consistently been able to help me really well. Every issue I have had was resolved right away. The advice and support have also been very good.

Cons

Nothing comes to mind at the moment.

Pros

It has been excellent to use and the eviivo team has been just as impressive. The staff have been especially outstanding and very supportive.

Cons

One thing that could be improved is the display of credit card numbers as they appear too small right now so a larger font would help a lot.

Pros

The system is very easy to work with especially for anyone who isn't particularly comfortable with operating systems. It also makes setting up and integrating OTAs simple which is especially helpful when you need to manage different rate plans.

Cons

Getting support can be a bit challenging at times but once you reach the right person, their knowledge is usually excellent and any problems are resolved pretty quickly.

Pros

I am not very confident with computers so having reliable help really matters to me. With eviivo, I can always get good support especially from a particular our agent, whom I really want to thank for being so attentive, efficient and patient. Thank you very much as you're wonderful.

Cons

Maybe the website could be improved a bit because it feels a little too basic.

Pros

Using it as a channel manager has been very easy and user friendly.

Cons

It does feel a bit outdated at times and hasn't fully kept up with newer technology changes.

Pros

Overall the software is amazing. it is clear, user friendly and the reservation dashboard gives a very good synoptic view of bookings.

Cons

At this stage I do not really see any major downsides. Maybe some inconveniences will become more apparent over time.

Pros

The support team has been absolutely fantastic and I cannot praise them enough. They listen, they genuinely care and they really try to help. Every person I have spoken with has been friendly, approachable and easy to talk to including the finance and payments teams. I have been genuinely impressed by everyone. Whenever you call, whoever answers is patient and professional. The way they guide you toward a solution is remarkable. As a startup, we used eviivo and I would absolutely recommend it.

Cons

One thing that stood out to me is that�it�may need to bring in more talented people like the team they already have because everything seems extremely busy and there appears to be too much volume for individual Account, Set Up and Go Live Managers. The managers clearly work very hard to help you get live and still provide excellent service while doing it but you can tell they are carrying a heavy workload and seem a bit overstretched.

Pros

It makes the whole workflow feel very easy to follow and it helps us save a lot of time.

Cons

As far as we're concerned, there really aren't any downsides because everything has been genuinely perfect.