eviivo Suite Reviews

“seems like it stuck in the past

Pros

I have been using it for many years and it really hasn't evolved at all. They charge for everything and now that I want to cancel, they won't let me. The only positive thing I can say is that it's simple to use.

Cons

It basically offers nothing at this point and feels completely outdated. While other platforms keep adding new features,�this one�stays the same and if they do add anything, you have to pay extra for every single thing.

“stuck in the past

Pros

I've been using it for many years and it really hasn't evolved at all. They charge for everything and now that I want to cancel they won't let me. The only good thing about it is that it's simple to use.

Cons

It doesn't really offer anything worthwhile. It feels outdated and completely stagnant. While other platforms keep adding features this one brings in nothing new and when it does you have to pay extra for every little thing.

“Support team is top notch

Pros

From the booking side to day to day use, eviivo has been excellent. Their support team is top notch and the reservation system gives both guests and property owners real confidence while also providing quick, convenient access to information for everyone involved.

Cons

Nothing specific comes to mind right now although I am sure there must be something. I'll just add that when I answered a later question in this questionnaire, I marked the cost as mid range compared with other options but that was really only a guess since I haven't compared pricing since I bought it.

“Top notch reservations!

Pros

Right from the start the software and its support team have been outstanding. The reservation system gives both guests and property owners real peace of mind and it makes accessing information fast and easy for everyone involved.

Cons

Nothing specific comes to mind right now even though I'm sure there must be something. I'll just add that when I answered a later question in this survey, I marked the cost as mid range compared with other options but that was really only a guess since I haven't compared prices since I bought it.

“no support when needed

Pros

Honestly I did not see any real benefit. All I got were disappointments, poor advice and a sales rep trying to sell me a EUR120 per month solution for a single property.

Cons

My experience with�the company�was extremely bad. I needed to rent out the same property in three different ways and their support had initially confirmed that a solution existed for less than EUR55. But when I spoke with the France manager, he was never willing to listen. Instead of looking for an option that actually fit my needs, he kept pushing a solution that cost more than EUR120. There was no effort to find common ground or address a very simple requirement, just a clear focus on maximizing profit without any real consideration for the customer. Very disappointing and completely unprofessional.

“overpriced and unprofessional

Pros

I didn't see any real benefit. All I got was disappointment, poor advice and a salesperson trying to push a 'EUR120 per month' solution for a single property.

Cons

My experience was extremely negative. I needed to rent out the same property in three different ways and their support had initially confirmed that there was an option available for less than EUR55. But when I spoke with the person in charge for France he was never willing to listen. Instead of trying to find something that actually matched my needs he kept pushing a solution costing more than EUR120 every time. There was no effort to find middle ground or respond to what was actually a very simple requirement. It just felt like profit came first with no real concern for the customer. Very disappointing and completely unprofessional.

“has booking limits

Pros

The back office side is easy to use and the ability to customize the interface is a nice touch as well.

Cons

I noticed that booking calendar comes with very basic limitations and does not display minimum stay requirements for reservations. On top of that customer support has been disastrous as it is extremely slow and often unable to fix issues within their own system.

“Limited calendar

Pros

Working in the back office is fairly easy and the interface can be customized which is a nice touch.

Cons

The booking calendar is very limited and doesn't display minimum stay requirements for reservations. Customer support has been catastrophic, responses are extremely slow and they often can't resolve problems in the system.

“excellent support that delivers

Pros

eviivo Suite customer service has been excellent and it's been one of the best parts of using it.

Cons

Getting a phone number can be a bit difficult but honestly there isn't much else to complain about. It simply works as expected.

“excellent support that delivers

Pros

Whenever I've needed help the customer service has been excellent

Cons

Getting a phone number can be difficult but honestly there isn't much else to complain about. It just works.

“poor support when needed

Pros

At least the customer service team can be reached by phone.

Cons

The phone support advisors lack expertise and are not responsive enough.

“Made property management much easier

Pros

Running my property has been so much easier with Eviivo. The system is user friendly and being able to connect directly to OTAs is a huge plus. Updating photos, descriptions and pricing takes hardly any time now which has really taken the pressure off all the admin work.

Cons

Honestly it has worked so well for me that I really don't have anything to complain about.

“Support team is second to none

Pros

I must say the support team has been second to none.

Cons

One thing that's missing is a sandbox environment where I can see exactly what the client experiences when I make changes to template emails, timing and similar settings.

“Saves time across multiple sites

Pros

The training videos were genuinely helpful and the fact that the product is web based means I can get into it whenever I need, even while on the go. It lets us list our hotel rooms across multiple websites without having to key in the same details separately for every vendor which saves a lot of time. I can also see and manage reservations from different booking platforms all in one place which has made things much more convenient.

Cons

I really haven't run into any problems up to this point and I am hoping it stays that way.

“OTA syncing is great!

Pros

Has been a lifesaver for me! The platform is very user friendly and I really love being able to connect it with OTAs. Updating images, descriptions and pricing is simple and it has taken so much of the stress out of handling admin tasks.

Cons

It has been so good for me that I genuinely don't have any complaints.

“outstanding support all around

Pros

Their support team is second to none and has been outstanding to work with.

Cons

Something that's missing is a sandbox environment so there's no way to preview exactly what the client sees when making changes to template emails, timing and similar settings.

“booking management that just works

Pros

The training videos were really helpful and since the product is web based I can access it wherever I am. It lets us list our hotel rooms across multiple websites without having to enter the same information separately for each vendor and we can see and manage bookings from different platforms all in one place.

Cons

Honestly I haven't run into any problems up to this point and hopefully it stays that way.

“Monthly rate is very affordable

Pros

From pricing to the overall experience it has been excellent for me. The monthly rate is especially affordable and honestly I have been happy with just about everything the system offers.

Cons

There are a few too many pop up messages and�it�changes quite often which can be a bit much at times.

“Chat support is really good

Pros

The system is very user friendly and the chat support is really convenient whenever help is needed.

Cons

Honestly I love everything about it especially how helpful the daily planner and calendar view are.

“Connects well with major channels

Pros

It connects really well with channels like Google, Hotels.com, Expedia and VRBO which has been a big advantage.

Cons

There are still some software glitches especially around rate plan management and certain screens. It would also help a lot to have the option to activate or deactivate a plan instead of only being able to delete it and build it again.

“Affordable

Pros

Everything about the software works really well for me especially the monthly pricing which is very affordable.

Cons

There are too many pop up messages and the system changes quite often.

“User friendly with a handy planner

Pros

Getting around it is very user friendly and having chat support available is really helpful whenever needed.

Cons

I love just about everything about it especially the daily planner and the calendar view which are both incredibly useful.

“strong channel integrations

Pros

One of the biggest advantages is how well it connects with major channels like google, hotels.com, expedia and vrbo which makes distribution much more convenient to manage.

Cons

There are still some software glitches especially around rate plan management and certain screens. It would also be much better to have the option to activate or deactivate a plan instead of only being able to delete it and build it again.

“Live support responds immediately

Pros

Whenever I have a question, the live support team is there right away and they're always quick to help with whatever comes up.

Cons

I really do not have any major complaints. Reporting has a few limitations but the support team helped us work around them with another solution.

“Handles reporting and channels well

Pros

We run over 90 properties in Hocking Hills with more than 40 team members including several managers who use Eviivo every day. This platform has made everything much more manageable. Plus it handles our monthly reporting very well and connects with all the channels we need. Overall we have been extremely happy with how it performs overall.

Cons

The Airbnb integration can be tricky at times. After reservations are made some of the data does not come through correctly and those bookings cannot be modified.

“Very cost effective tool

Pros

One of the best parts of using it has been how cost effective it is. The system is also easy to use and I can make all kinds of adjustments whenever I need to, from updating pricing to adding personal notes in the calendar. The financial reports are also very helpful for keeping my accounting organized and they make it much easier when it's time to handle monthly sales tax and lodging tax payments with the authorities.

Cons

At the beginning I did run into a few issues with the mobile app but it seems like those problems have been resolved now.

“constant lockouts and no access

Pros

It works reasonably well when we are actually able to log in or reach support.

Cons

They force password changes and then the system won't even accept the new password. The repeated password reset requirement is incredibly frustrating. On top of that there's no support available at 10 pm. Right now I am locked out of this badly designed software and cannot access information for my own bookings. I have tried resetting the password over and over, at least a dozen times and I still have no access.

“Responsive team every time

Pros

Whenever I've had a question the live support team has been there right away and they're always quick to help with whatever comes up.

Cons

I really don't have any major complaints. Reporting has a few limitations but support helped us work around them with another solution.

“Great for multi-property reporting

Pros

Running more than 90 properties in Hocking Hills (Ohio) with 40+ employees means we need something dependable and this software has really helped simplify daily operations. Several of our managers are in the system every day and it handles that workload very well. It's been especially strong for monthly reporting and for connecting with all the channels we rely on. We're extremely happy with how it performs.

Cons

The Airbnb integration can be tricky at times. After reservations are made some of the data doesn't always sync over correctly and those bookings can't be modified properly from within the platform.

“flexible pricing

Pros

One thing that really works well for me is how cost effective it is. The system is simple to use and I can make all kinds of changes without much trouble from adjusting pricing to adding notes for myself in the calendar. The financial reports are also very helpful for keeping my books organized and they make it much easier when it's time to pay monthly sales tax and lodging tax to the authorities.

Cons

At the beginning I ran into a few issues with the mobile app but it seems like those initial problems have been ironed out now.

“locked out and no support

Pros

It works reasonably well when you can actually access the software or get help from support.

Cons

Being forced to change the password is incredibly frustrating and then the system does not even accept the new one. The repeated password reset requirements are a constant inconvenience. Also there is no support available at 10 p.m. Right now I am locked out of this badly designed software and cannot access information about my own bookings. I have tried resetting the password over and over at least a dozen times and still have no access.

“Support member saved the day

Pros

A support team member really came through for me and absolutely saved the day.

Cons

I feel like it would be helpful to have simpler editing options when handling room block bookings especially for a venue like ours with two separate lodging properties.

“Lifesaver for our booking day

Pros

Their team really came through for me and the couple we were helping today.

Cons

It would be helpful to have simpler editing options when handling room "Block" bookings especially for venues like ours that operate across two lodging properties.

“seems personal and less corporate

Pros

Working with them seems very personal. As the team is professional and genuinely helpful and the Channel Manager does what it's supposed to do well. Since they're a smaller company and we're a small business too, the relationship feels more tailored and less corporate. Most of our guests come from Europe so using a UK based company has also been a good fit for us.

Cons

Because they are a smaller company, there are some trade-offs. Such as the system can sometimes lag instead of updating in real time which is hard when we need to reply to guests quickly across different time zones. Plus being small also means they do not have a large team or a huge resource base to rely on and that can show at times. Their business hours are also a challenge for us as we are in the middle of the Pacific, about 5 or 6 hours behind Austin. That sometimes means issues have to wait until the next day.

“Amazing all-in-one mobile platform

Pros

Having everything combined in one platform is really amazing and using it on mobile is very easy too.

Cons

The downside is customer support when something goes wrong as I have been left waiting in the chat queue for quite a long time.

“Personal Support That Fits Us

Pros

Working with this software feels very personal because their team is professional and genuinely helpful. Channel Manager does what it's supposed to do and since they're a smaller company like we are, the relationship feels more customized and attentive. A lot of our guests are from Europe so using a UK based company has also worked out really well for us.

Cons

Because they're a smaller company there are some trade offs. The system can lag a bit in real time on the computer and since we deal with guests across several time zones fast responses really matter. Being small also means they don't have a huge pool of people or massive resources to pull from. That same personal size can make support hours tricky for us as well since we're in the middle of the Pacific and about 5 or 6 hours behind Austin so some things end up having to wait until the next day.

“All in one mobile convenience

Pros

Having everything combined into one platform is really convenient and using it on mobile is simple and practical.

Cons

Only downside has been customer support when something goes wrong. I've ended up waiting in the chat queue for quite a long time.

“rude support and overcharging

Pros

Honestly there was no good. Like I never even asked for it, yet I ended up getting a receipt for a charge that was over $20 higher than the exact same booking I made directly through Hotels.com.

Cons

Worst part was the so called customer service. It didn't feel like customer service at all but just someone being incredibly rude, raising her voice, refusing to hear my issue and speaking to me like she was somehow above me.

“rude support and overbilling

Pros

Honestly there wasn't anything positive here. I never asked for this service yet I still got a receipt for a charge that was over $20 higher than the exact same booking invoice I received directly from Hotels.com.

Cons

The worst part was the unbelievably rude "customer service." It didn't feel like customer service at all, just someone raising their voice, refusing to hear out the issue and speaking to me in a condescending way like she was above me.

“reliable calendar and helpful team

Pros

After trying many channel managers, this is the one we have been happiest with. The team is friendly and always ready to help which makes a big difference. Also the system itself is very easy to use and we really liked the many upgrades they have introduced over the years. But If I had to choose one standout feature besides the support team, it would be the reliable, easy to use calendar.

Cons

Honestly I cannot think of anything negative to say about it.

“not the best but not the worst

Pros

The customer service activation went well so thanks to the support team for that.

Cons

The software is expensive and I also had to pay EUR45 for training that turned out to be just two webinars discussing buttons that do not even exist when I try to set up this tool. Whether the service really matches the price is still unclear and I will only be able to judge that after testing it for a year. It also lacks some usability features, such as copying and pasting the previous action, selecting multiple closure dates in the calendar and above all blocking rooms when the whole house is being privatized. I am trying it for a year and will decide after that especially since I am paying for the creation of an Eviivo website that I will not use because I am keeping my current one to avoid losing my search ranking. There is also not enough flexibility in the pricing during the sales proposal.

“reliable calendar

Pros

After trying quite a few channel managers this has been the one we've been happiest with. The team is friendly and always ready to help which makes a big difference. The system is very simple to use and we've really appreciated the many improvements and upgrades added over the years. If I had to choose one standout feature beyond the support team it would be the dependable, user friendly calendar.

Cons

For now I really can't think of anything to criticize.

“mixed value despite solid support

Pros

Activation support has been good especially with the representative we worked with.

Cons

Software feels expensive especially with an extra EUR45 charged for training that turns out to be just two webinars talking about buttons that do not even exist when I try to set it up. Whether the service really matches the price is still something I need to judge over a one year trial. It also lacks some usability features like being able to copy and paste the previous action, selecting several closure dates in the calendar and above all blocking rooms when the whole house is privatized. I'm testing it for a year and will decide after that especially since I'm also paying for a website I will not use because I'm keeping my own to avoid losing SEO. There is also not enough pricing flexibility in the commercial offer.

“Support is not responsive

Pros

Though the distribution works well enough but it's not any better than what competing solutions already offer.

Cons

When a problem comes up after a no-show, the support team is not very responsive.

“No manager available when needed

Pros

After dealing with the same problem for almost a year, it's starting to erase the positive opinion I once had of them.

Cons

I noticed that when the hotline cannot provide an answer, there's no manager or responsible contact available to step in.

“poor support during no shows

Pros

Distribution works adequately but it's not any better than what competing platforms offer.

Cons

When a no show issue comes up the lack of responsiveness is really disappointing.

“nearly a year, still unresolved

Pros

It's been almost a year with the same issue and that's gradually making me forget the good impression I originally had of them.

Cons

There's no manager or person in charge you can actually reach when the hotline can't provide a solution.

“very high exit fees

Pros

It does handle credit card payments fairly well without causing many problems.

Cons

The guest-facing interface is terrible and the European-style lodging setup is confusing for a lot of people to figure out. Making changes or updating a reservation is a hassle and at times it cannot be done at all. The software feels old and awkward so needing to call customer support becomes part of the routine. On top of that if you choose to leave, the fees they charge are extremely high.

“clunky system

Pros

It does handle credit card charges fairly reliably without much trouble.

Cons

From a guest perspective the interface is awful. The European style lodging setup is confusing for a lot of users and making changes or updates to a reservation feels like an inconvenience (sometimes it can't even be done). The software feels outdated and awkward to use so needing customer support becomes part of the routine. On top of that if you ever want to move away from it the fees are painfully high.

“Saved us time

Pros

Using it has really made scheduling with agencies much easier and has saved me a lot of time when managing reservations. Also the support from the activation team was incredibly helpful and they were especially patient during the onboarding process which took longer than expected on my end. Their thoughtful advice also helped me set everything up in a way that truly matched my specific needs.

Cons

I haven't been using it for very long yet but at this point I haven't come across any downsides.