Hemlane Reviews

“Excellent Real Estate Management company

Pros

It provides more leads on potential tenants for rentals and the portal is easy to navigate and user friendly.

Cons

The onboarding process for new users took a bit longer than expected

“A Valuable Resource to Property Managers

Pros

What I really like the most about Hemlane is how it relieves so much pressure from my daily business operations. It takes care of rent collection and deposits them into my bank account, without me having to constantly remind my tenants. Hemlane handles late payments, allowing me to maintain a professional distance from my tenants. This saves my sanity. Additionally whenever I have a question or need help with tenant settings, their prompt and helpful customer support is always there for me.

Cons

I have had a very positive overall experience. There is nothing negative to mention.

“Great software for rentals!

Pros

I love the simplicity of using this product along with its storage capacity and alerts. Its fantastic that I can customize my own applications and tailor the product to my needs.

Cons

I believe the support could use some improvement.

“Best software out there.

Pros

The product is user friendly and the staff is excellent when it comes to addressing any questions. It works flawlessly.

Cons

It would be great to have a mobile app to make it a complete package.

“Hemlane is good for the price

Pros

It's quite user friendly. The automatic billing feature is the best.

Cons

I am unsure how to customize the application for tenants or how to split utility bills among tenants in a building.

“I don't feel like I'm self-managing

Pros

I have been using the system for over a year and Hemlanes service coordinators have always made me feel like they are part of my team. They play a key role in ensuring our tenants and properties are well taken care of giving me confidence and peace of mind.

Cons

This may sound a bit picky but the reporting could be slightly improved. Again this is just a minor preference.

“Recent adopter

Pros

It helps with maintenance management and leasing assistance.

Cons

I have a property with four renters who pay separately some through Hemlane and some offline. Managing the accounting and financials for this situation has been a bit tricky.

“Hemlane Just Works

Pros

Gone are the days of personally collecting rent payments door to door. thanks to the online payment portals.

Cons

It would be helpful to have pre made leases with legally binding e signatures that could be exchanged within the software portal.

“Hemlane is an Amazing product!

Pros

The customer service is exceptional. The software is simple and easy to use. Most importantly my clients love it

Cons

So far, I haven't encountered any issues. They do an amazing job and any problems I have had were due to user error.

“Hemlane is a good product

Pros

The lease tracking is excellent providing a relatively seamless way for tenants to pay electronically.

Cons

In the Financials section I would like to have the option to view outstanding items for the current month without needing to apply filters.

“Lots of leads fast and notifications

Pros

I was very happy by the immediate influx of leads and the notification system whenever someone showed interest in a viewing. The tenant tracking system also worked smoothly and was easy to follow.

Cons

Some of the features were a bit difficult to locate in the start.

“Good all-in-one package

Pros

It allows self management, helping me to avoid troublesome property managers. The support from the team has been exceptional and the founder is dedicated to building an outstanding team. If there are any trouble she takes charge and resolves them promptly. Top notch service.

Cons

I wish there was a mobile app for iOS/Android. Sometimes navigating non standard issues like pre payment of rent can be confusing.

“I love hemlane

Pros

The software is a must have due to its ease of use and cost effectiveness, also other valuable features.

Cons

There is nothing to complain about. The software has everything I need as a property owner.

“Hemlane is a crucial "member" of our team.

Pros

The platform is user friendly offers clarity and practicality. The website layout is well designed and the credit reports and background checks tool is beneficial. The customer service is responsive.

Cons

It would be beneficial if Hemlane provided more flexibility in the automatic questionnaires sent to prospective tenants during the initial inquiry. Users should be able to customize those initial questions. For example the question about having a "pet" can be misleading since service animals are not considered pets. This could lead some prospective tenants to lie about having a service animal when they are actually trying to sneak in a pet. A better question would be What animals do you have?

“Great online app

Pros

I honestly don't know what I would do without Hemlane. Its great for tracking maintenance requests, rent payments, leasing and more.

Cons

At the moment I cannot think of anything negative to mention.

“Robust while easy to use

Pros

Its ease of use and value are remarkable. Setting it up was effortless.

Cons

The lack of ability to perform bank reconciliations is a drawback for me

“Hemlane is what all other property management softwares should be looking to replicate.

Pros

Its easy to use and intuitive making it convenient for tenants. The customer service is truly exceptional.

Cons

Currently I cannot think of any issues. I have been using the service for about two years.

“Recommend to other landlords

Pros

The user friendliness is remarkable and the Hemlane team and customer service are consistently helpful, addressing any concerns or problems I encounter.

Cons

It would be helpful to have slightly more detailed credit and background check reports.

“Best Property Management tool

Pros

The standout feature for me is the exceptional tech support. The staff is well informed, easily accessible, friendly and always resolves my issues and queries promptly.

Cons

Technical support is not available during evenings and weekends but it's not a major concern.

“Hemlane is one of a kind

Pros

Hemlane offers a comprehensive end to end property management solution that revolutionizes remote management.

Cons

There is an opportunity to enhance the integration capabilities with other software.

“Helped Improve My Rent Collection

Pros

The top features for me are Maintenance support as I needed assistance in managing maintenance issues and Hemlane provides the help I require. Rent collection, Since switching to Hemlane my tenants pay me ten days earlier than before.

Cons

The performance of the website could be improved.

“Hemlane providing great services

Pros

Hemlane has proven to be an easy to use solution for online property management. It greatly assists with reminders for lease expiration, rent collection and deposits, as well as providing daily updates on maintenance activities. Managing properties remotely becomes very easy with this service and I highly recommend it to homeowners in need of such services.

Cons

Currently I can't think of any issues but I will update here if I encounter any.

“Excellent product, facilitates all aspects of property management

Pros

Tenants find it easy to navigate. It takes care of all aspects of property management. I love that I don't have to deal with money directly and all documents are stored in the right place. Its also useful for tenant screening.

Cons

The integration with Zillow could be improved and a mobile app for tenants would be beneficial. It seems that some tenants have difficulty finding the property guide.

“Property Management

Pros

The usability is impressive and the teams responsiveness and assistance are priceless.

Cons

Oh my goodness the number of emails I receive is overwhelming. However I understand the necessity.

“Love Hemlane

Pros

Hemlane offers a convenient online platform for rent collection along with enhanced support for repairs and maintenance, a network of marketing tools all at a competitive price.

Cons

I really wish there was a feature to store private notes about a property.

“Love this PM platform

Pros

Having a centralized space for messages, rent and maintenance is very helpful.

Cons

Well i do not have an issues but I would like to say that i could definitely use some guidance on the accounting aspect so that I can utilize it more effectively.

“Best way to dive into real estate without paying for professional management

Pros

The maintenance tracking and coordination are exceptional and the cost is well worth it.

Cons

Managing the financials can be a bit challenging. Ideally it should sync with my bank and credit card accounts. Currently I use Stessa for my financial management.

“Awesome Customer Service

Pros

The prompt response and support they provide are commendable.

Cons

It would be great to have the option to conduct inspections within the application.

“Hemlane

Pros

I appreciate that my tenants can contact Hemlane for repairs, and they can coordinate with repair services on my behalf.

Cons

Hopefully in the future they can assist with tenant move out renovations.

“Easy to Use, Customer Support exceptional good

Pros

The customer support with live technicians available. it ensures that any glitches are promptly addressed.

Cons

The reports cannot be arranged in unit order (101-183) and late fees should be able to be levied at the end of the business day on the third day not before (after 5:30 PM).

“Hemlane software application

Pros

I like that the software has received positive reviews online although I now realize some may have been paid or fake. Nonetheless the variety of options they offer is fantastic. The ability to speak with someone directly for issue resolution is a great aspect of their overall service. Furthermore, they are responsive via email and even leave voicemails with marketing information and contact details.

Cons

They don't provide any guidance on how to use the app. You have to figure everything out yourself and it feels like they deliberately want to mislead landlords. They require you to subscribe to their highest plan to access their real estate agent services which is misleading. They don't explain that an agent will not be involved when showing your property if you use their lockbox. They also don't allow you to remove your payments and try to charge your bank account first to avoid chargebacks. Their attitude seems moody and annoyed when you call them with problems or questions. They are uncooperative in case of misunderstandings.

“Hemlane is #1 solution for self managing landlords period

Pros

Hemlane excels in making rent collection easy, providing a tenant portal and offering superb customer support for maintenance tickets. The user interface is excellent and these are some of the pros I have observed. I have yet to explore the marketing features.

Cons

I believe there are better accounting solutions available for tracking property income and expenses such as Stessa. Additionally the billing method of Hemlane is quite difficult to comprehend. They seem to find it easy, but it's not as straightforward as other subscription websites.

“Great for first time landlords!

Pros

Having a dedicated Hemlane representative to guide and assist during the initial weeks of platform onboarding is priceless.

Cons

So far I haven't had any negative experiences. The platform even provides comparable property information within your area so you can determine if your property is above, below or at market value.

“Great long-term PM softwware

Pros

This software provides a detailed property management solution without overwhelming with unnecessary features ensuring its effectiveness.

Cons

There was no one to guide me through the setup process. Although it was easy to do on my own it would have been nice to have some assistance to maximize efficiency. For example setting up a multi unit property as individual units instead of separate properties.

“Hemlane Review

Pros

Hemlane is a game changer for smaller real estate companies like ours. With under 50 properties we rely on Hemlanes plethora of fantastic features to stay connected with our tenants, process their payments online, assign and track work orders and upload important documents. The convenience and efficiency it brings to property management are unparalleled. What truly sets Hemlane apart is their amazing support staff. Whenever I have a question they are quick to respond, and if I can't reach them right away, they always call me back the same day. The tech team is friendly, knowledgeable, and a pleasure to interact with. Hemlane has truly transformed our property management experience, and I can't recommend it enough.

Cons

It does require some effort to switch platforms and transfer everything over. I have also encountered some difficulties with "older" tenants who are not very familiar with computers when setting up their online rent payments. However they always manage to get it done. If needed I refer them to the support team for assistance.

“Great Property Management Solution

Pros

Hemlane is exceptional due to its ease of use, affordability and extensive feature set. Additionally the support team is outstanding.

Cons

I really wish it would stay logged in on my browser and phone so that I don't have to enter my login information every time I want to access it.

“Small Landlords Need Hemlane

Pros

Automation is key for scalability and staying organized. The good thing is that Hemlane provide this without trying us to do too much too quickly. I highly recommend Hemlane to all my clients especially small landlords who will find this software indispensable.

Cons

The user experience for rental payments can sometimes be challenging. Its not always easy to see who has paid what for each month.

“Excelente software

Pros

I really like being able to view my monthly payments, tenant information and having a platform for maintenance issues. The ability to hide comments from tenants and receive a daily recap of correspondence is especially valuable.

Cons

Honestly, I can't think of anything that I don't like about the software.

“Great experience!

Pros

Although I have only been using Hemlane for less than 6 months. I am particularly impressed with the Dashboard. It provides a quick overview of outstanding tasks, property statistics and convenient links to frequently used areas of the site.

Cons

In my honest review I haven't found anything that I dislike about Hemlane. They have fulfilled all of my requests

“Hemlane Review

Pros

The standout aspects of Hemlane for me are the excellent customer support and comprehensive documentation. Managing properties online and accessing reports is incredibly straightforward.

Cons

What bothered me about Hemlane is that I encountered many issues when navigating between different tabs. Other than that I have had a positive experience using Hemlane.

“Good enough

Pros

Hemlane allows tenants to call for maintenance directly relieving me of the need to handle those calls personally.

Cons

I am very disappointed with the lack of communication from Hemlane to service professionals.

“Great alternative to brick-and-mortar property management companies

Pros

The ease of use, online functionality, modern design and interface of Hemlane are noteworthy. With repairs and emergencies handled through the platform we no longer have to worry about managing them separately.

Cons

It would be great to have a single place to have and manage all uploaded documents. Currently they are scattered across different locations. I prefer a file hierarchy which is more familiar and simpler for me.

“Hemlane - Yes, You Can Manage Your Properties

Pros

The software is extremely user friendly and tenants love it. The intuitive options make it so easy to navigate. and the professional and prompt customer support is highly commendable.

Cons

I haven't come across anything majorly problematic. Sometimes the maintenance response can be a bit slow but that is usually because they're coordinating between myself, the tenant and the repair organization.

“So Easy and Comprehensive

Pros

Hemlane has made property management incredibly easy. It allws to manage Everything in one place and tenants have a user friendly way to contact us or submit maintenance requests. The secure bank deposits for rent collection are an added bonus.

Cons

We have the mid priced plan and it requires us to provide our own list of repair people. It would be fantastic if Hemlane had a list of approved vendors they could recommend.

“Hemlane initial review 6-15-2021

Pros

Hemlane is an absolutely amazing property management software for self management, saving both time and money. especially for landlords starting out. It simplifies property management tasks significantly.

Cons

A few of the tenant processing features could use some cleaning up and simplification. They are actively taking feedback and providing updates.

“Great Customer Service and Onboarding

Pros

Hemlane offers top notch services in the realm of property management software. The pricing falls within a reasonable range delivering great value for the cost. When I acquired a property with a tenant whose contact information was incorrect, Hemlane provided valuable resources to onboard the tenant and made the software incredibly user friendly.

Cons

The price could be a bit more affordable. Currently their largest option costs $40 per unit per month. Normally that would be very competitive but since I invest in lower income housing, it becomes closer to the 8 to 10% that a typical property manager would charge.

“Hemlane Review

Pros

One of the aspects I really appreciate is the ability to effortlessly advertise available apartments on multiple platforms with just a click of a button. Within a couple of days we receive a substantial number of qualified applicants and our units are usually rented out within a week. Another fantastic feature is the ease of sending mass messages to all tenants or quickly contacting an individual tenant. This feature has been incredibly helpful for managing maintenance and work orders.

Cons

Some of the financial aspects were difficult to figure out and can still be challenging. Reconciling Hemlane payments to the bank and QuickBooks can be tough at times. It would be nice if there was a way to link everything together so I wouldn't have to search for each payment reference number.

“A huge step forward for managing rental properties

Pros

If I were to design a software and system for my own needs it would be very similar to Hemlane. It is incredibly easy to get started with, yet highly customizable. The support team is truly excellent.

Cons

Apart from a few UI tweaks I did like to see it would be great if the accounting side integrated directly with my bank, allowing Hemlane to serve as my accounting solution. Apparently they are working on this!

“Hemlane is Great

Pros

Online payments and the maintenance features available on Hemlane are absolutely vital.

Cons

I wish there was an option to target specific sites when advertising listings. Currently the software mass advertises vacancies.

“Happy with Hemlane

Pros

Hemlanes Maintenance Option is a game changer for me. When I am out of the office, they handle maintenance requests and I only pay for this additional service when I activate it. The new marketing platform on Hemlane is also fantastic providing me with a convenient way to advertise my rentals.

Cons

Hemlane has already addressed my issues such as the multiple steps required to send payments to owners