softwareHemlane Reviews
74 Reviews
Overall Rating
4.8
74 Reviews
Rating Distribution
5
(65)
4
(6)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.8
74 Reviews
Rating Distribution
5
(65)
4
(6)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Industry
Provider Size
Time Used
Excellent Real Estate Management company
Excellent Real Estate Management company
Pros
It provides more leads on potential tenants for rentals and the portal is easy to navigate and user friendly.
Cons
The onboarding process for new users took a bit longer than expected
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sai Ramya
Individual & Family Services, 1-10 employees
Less than 6 months
Nov 03, 2023
A Valuable Resource to Property Managers
A Valuable Resource to Property Managers
Pros
What I really like the most about Hemlane is how it relieves so much pressure from my daily business operations. It takes care of rent collection and deposits them into my bank account, without me having to constantly remind my tenants. Hemlane handles late payments, allowing me to maintain a professional distance from my tenants. This saves my sanity. Additionally whenever I have a question or need help with tenant settings, their prompt and helpful customer support is always there for me.
Cons
I have had a very positive overall experience. There is nothing negative to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Real Estate, 1-10 employees
Less than a year
Nov 01, 2023
Great software for rentals!
Great software for rentals!
Pros
I love the simplicity of using this product along with its storage capacity and alerts. Its fantastic that I can customize my own applications and tailor the product to my needs.
Cons
I believe the support could use some improvement.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Pamela
Real Estate, 1-10 employees
Less than a year
Nov 01, 2023
Best software out there.
Best software out there.
Pros
The product is user friendly and the staff is excellent when it comes to addressing any questions. It works flawlessly.
Cons
It would be great to have a mobile app to make it a complete package.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawn
Real Estate, 1-10 employees
Less than a year
Sep 06, 2023
Hemlane is good for the price
Hemlane is good for the price
Pros
It's quite user friendly. The automatic billing feature is the best.
Cons
I am unsure how to customize the application for tenants or how to split utility bills among tenants in a building.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stanley
Real Estate, 1-10 employees
More than a year
Sep 04, 2023
I don't feel like I'm self-managing
I don't feel like I'm self-managing
Pros
I have been using the system for over a year and Hemlanes service coordinators have always made me feel like they are part of my team. They play a key role in ensuring our tenants and properties are well taken care of giving me confidence and peace of mind.
Cons
This may sound a bit picky but the reporting could be slightly improved. Again this is just a minor preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Real Estate, 1-10 employees
Less than a year
Aug 15, 2023
Recent adopter
Recent adopter
Pros
It helps with maintenance management and leasing assistance.
Cons
I have a property with four renters who pay separately some through Hemlane and some offline. Managing the accounting and financials for this situation has been a bit tricky.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Robert
Real Estate, 1-10 employees
Less than 6 months
Aug 13, 2023
Hemlane Just Works
Hemlane Just Works
Pros
Gone are the days of personally collecting rent payments door to door. thanks to the online payment portals.
Cons
It would be helpful to have pre made leases with legally binding e signatures that could be exchanged within the software portal.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Quentin
Investment Management, 1-10 employees
Less than 6 months
Aug 08, 2023
Hemlane is an Amazing product!
Hemlane is an Amazing product!
Pros
The customer service is exceptional. The software is simple and easy to use. Most importantly my clients love it
Cons
So far, I haven't encountered any issues. They do an amazing job and any problems I have had were due to user error.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeannine
Real Estate, 1-10 employees
Less than a year
Aug 05, 2023
Hemlane is a good product
Hemlane is a good product
Pros
The lease tracking is excellent providing a relatively seamless way for tenants to pay electronically.
Cons
In the Financials section I would like to have the option to view outstanding items for the current month without needing to apply filters.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Juan
Real Estate, 1-10 employees
Less than a year
Jul 27, 2023
Lots of leads fast and notifications
Lots of leads fast and notifications
Pros
I was very happy by the immediate influx of leads and the notification system whenever someone showed interest in a viewing. The tenant tracking system also worked smoothly and was easy to follow.
Cons
Some of the features were a bit difficult to locate in the start.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Felipe
Real Estate, 1-10 employees
Less than 6 months
Jul 16, 2023
Good all-in-one package
Good all-in-one package
Pros
It allows self management, helping me to avoid troublesome property managers. The support from the team has been exceptional and the founder is dedicated to building an outstanding team. If there are any trouble she takes charge and resolves them promptly. Top notch service.
Cons
I wish there was a mobile app for iOS/Android. Sometimes navigating non standard issues like pre payment of rent can be confusing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Craig
Real Estate, 1-10 employees
Less than a year
Jul 14, 2023
I love hemlane
I love hemlane
Pros
The software is a must have due to its ease of use and cost effectiveness, also other valuable features.
Cons
There is nothing to complain about. The software has everything I need as a property owner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devang
Real Estate, 1-10 employees
Less than a year
Jul 02, 2023
Hemlane is a crucial "member" of our team.
Hemlane is a crucial "member" of our team.
Pros
The platform is user friendly offers clarity and practicality. The website layout is well designed and the credit reports and background checks tool is beneficial. The customer service is responsive.
Cons
It would be beneficial if Hemlane provided more flexibility in the automatic questionnaires sent to prospective tenants during the initial inquiry. Users should be able to customize those initial questions. For example the question about having a "pet" can be misleading since service animals are not considered pets. This could lead some prospective tenants to lie about having a service animal when they are actually trying to sneak in a pet. A better question would be What animals do you have?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pablo
Real Estate, 1-10 employees
More than a year
Jul 01, 2023
Great online app
Great online app
Pros
I honestly don't know what I would do without Hemlane. Its great for tracking maintenance requests, rent payments, leasing and more.
Cons
At the moment I cannot think of anything negative to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darren
Real Estate, 1-10 employees
More than a year
Jun 25, 2023
Robust while easy to use
Robust while easy to use
Pros
Its ease of use and value are remarkable. Setting it up was effortless.
Cons
The lack of ability to perform bank reconciliations is a drawback for me
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
John
Real Estate, 1-10 employees
Less than a year
Jun 23, 2023
Hemlane is what all other property management softwares should be looking to replicate.
Hemlane is what all other property management softwares should be looking to replicate.
Pros
Its easy to use and intuitive making it convenient for tenants. The customer service is truly exceptional.
Cons
Currently I cannot think of any issues. I have been using the service for about two years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javier
Real Estate, 1-10 employees
Less than a year
Jun 21, 2023
Recommend to other landlords
Recommend to other landlords
Pros
The user friendliness is remarkable and the Hemlane team and customer service are consistently helpful, addressing any concerns or problems I encounter.
Cons
It would be helpful to have slightly more detailed credit and background check reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karin
Real Estate, 1-10 employees
More than a year
Jun 21, 2023
Best Property Management tool
Best Property Management tool
Pros
The standout feature for me is the exceptional tech support. The staff is well informed, easily accessible, friendly and always resolves my issues and queries promptly.
Cons
Technical support is not available during evenings and weekends but it's not a major concern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Real Estate, 1-10 employees
More than a year
Jun 19, 2023
Hemlane is one of a kind
Hemlane is one of a kind
Pros
Hemlane offers a comprehensive end to end property management solution that revolutionizes remote management.
Cons
There is an opportunity to enhance the integration capabilities with other software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ananeya
Real Estate, 1-10 employees
More than a year
Jun 18, 2023
Helped Improve My Rent Collection
Helped Improve My Rent Collection
Pros
The top features for me are Maintenance support as I needed assistance in managing maintenance issues and Hemlane provides the help I require. Rent collection, Since switching to Hemlane my tenants pay me ten days earlier than before.
Cons
The performance of the website could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vijay
Real Estate, 1-10 employees
Less than 6 months
Jun 17, 2023
Hemlane providing great services
Hemlane providing great services
Pros
Hemlane has proven to be an easy to use solution for online property management. It greatly assists with reminders for lease expiration, rent collection and deposits, as well as providing daily updates on maintenance activities. Managing properties remotely becomes very easy with this service and I highly recommend it to homeowners in need of such services.
Cons
Currently I can't think of any issues but I will update here if I encounter any.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rajendra
Computer Software, 1-10 employees
More than a year
Jun 15, 2023
Excellent product, facilitates all aspects of property management
Excellent product, facilitates all aspects of property management
Pros
Tenants find it easy to navigate. It takes care of all aspects of property management. I love that I don't have to deal with money directly and all documents are stored in the right place. Its also useful for tenant screening.
Cons
The integration with Zillow could be improved and a mobile app for tenants would be beneficial. It seems that some tenants have difficulty finding the property guide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Real Estate, 1-10 employees
More than a year
Jun 13, 2023
Property Management
Property Management
Pros
The usability is impressive and the teams responsiveness and assistance are priceless.
Cons
Oh my goodness the number of emails I receive is overwhelming. However I understand the necessity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gino
Real Estate, 1-10 employees
Less than a year
Jun 11, 2023
Love Hemlane
Love Hemlane
Pros
Hemlane offers a convenient online platform for rent collection along with enhanced support for repairs and maintenance, a network of marketing tools all at a competitive price.
Cons
I really wish there was a feature to store private notes about a property.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Real Estate, 1-10 employees
More than a year
Jun 09, 2023
Love this PM platform
Love this PM platform
Pros
Having a centralized space for messages, rent and maintenance is very helpful.
Cons
Well i don�t have an issues but I would like to say that i could definitely use some guidance on the accounting aspect so that I can utilize it more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
william
Real Estate, 1-10 employees
More than a year
Jun 02, 2023
Best way to dive into real estate without paying for professional management
Best way to dive into real estate without paying for professional management
Pros
The maintenance tracking and coordination are exceptional and the cost is well worth it.
Cons
Managing the financials can be a bit challenging. Ideally it should sync with my bank and credit card accounts. Currently I use Stessa for my financial management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Real Estate, 1-10 employees
Less than a year
Jun 01, 2023
Awesome Customer Service
Awesome Customer Service
Pros
The prompt response and support they provide are commendable.
Cons
It would be great to have the option to conduct inspections within the application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javier
Consumer Services, 1-10 employees
Less than 6 months
Jun 01, 2023
Hemlane
Hemlane
Pros
I appreciate that my tenants can contact Hemlane for repairs, and they can coordinate with repair services on my behalf.
Cons
Hopefully in the future they can assist with tenant move out renovations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Real Estate, 1-10 employees
Less than 6 months
Jun 01, 2023
Easy to Use, Customer Support exceptional good
Easy to Use, Customer Support exceptional good
Pros
The customer support with live technicians available. it ensures that any glitches are promptly addressed.
Cons
The reports cannot be arranged in unit order (101-183) and late fees should be able to be levied at the end of the business day on the third day not before (after 5:30 PM).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacob
Hospitality, 1-10 employees
Less than a year
Mar 03, 2023
Hemlane software application
Hemlane software application
Pros
I like that the software has received positive reviews online although I now realize some may have been paid or fake. Nonetheless the variety of options they offer is fantastic. The ability to speak with someone directly for issue resolution is a great aspect of their overall service. Furthermore, they are responsive via email and even leave voicemails with marketing information and contact details.
Cons
They don't provide any guidance on how to use the app. You have to figure everything out yourself and it feels like they deliberately want to mislead landlords. They require you to subscribe to their highest plan to access their real estate agent services which is misleading. They don't explain that an agent will not be involved when showing your property if you use their lockbox. They also don't allow you to remove your payments and try to charge your bank account first to avoid chargebacks. Their attitude seems moody and annoyed when you call them with problems or questions. They are uncooperative in case of misunderstandings.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
7
Nathaniel
Real Estate, 1-10 employees
Less than 6 months
Jan 06, 2023
Hemlane is #1 solution for self managing landlords period
Hemlane is #1 solution for self managing landlords period
Pros
Hemlane excels in making rent collection easy, providing a tenant portal and offering superb customer support for maintenance tickets. The user interface is excellent and these are some of the pros I have observed. I have yet to explore the marketing features.
Cons
I believe there are better accounting solutions available for tracking property income and expenses such as Stessa. Additionally the billing method of Hemlane is quite difficult to comprehend. They seem to find it easy, but it's not as straightforward as other subscription websites.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dror
Real Estate, 1-10 employees
More than a year
Dec 05, 2022
Great for first time landlords!
Great for first time landlords!
Pros
Having a dedicated Hemlane representative to guide and assist during the initial weeks of platform onboarding is priceless.
Cons
So far I haven't had any negative experiences. The platform even provides comparable property information within your area so you can determine if your property is above, below or at market value.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Military, 1-10 employees
Less than a year
Dec 04, 2022
Great long-term PM softwware
Great long-term PM softwware
Pros
This software provides a detailed property management solution without overwhelming with unnecessary features ensuring its effectiveness.
Cons
There was no one to guide me through the setup process. Although it was easy to do on my own it would have been nice to have some assistance to maximize efficiency. For example setting up a multi unit property as individual units instead of separate properties.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Toby
Real Estate, 1-10 employees
More than a year
Aug 08, 2022
Hemlane Review
Hemlane Review
Pros
Hemlane is a game changer for smaller real estate companies like ours. With under 50 properties we rely on Hemlanes plethora of fantastic features to stay connected with our tenants, process their payments online, assign and track work orders and upload important documents. The convenience and efficiency it brings to property management are unparalleled. What truly sets Hemlane apart is their amazing support staff. Whenever I have a question they are quick to respond, and if I can't reach them right away, they always call me back the same day. The tech team is friendly, knowledgeable, and a pleasure to interact with. Hemlane has truly transformed our property management experience, and I can't recommend it enough.
Cons
It does require some effort to switch platforms and transfer everything over. I have also encountered some difficulties with "older" tenants who are not very familiar with computers when setting up their online rent payments. However they always manage to get it done. If needed I refer them to the support team for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Wendy
Real Estate, 1-10 employees
More than a year
Jul 13, 2022
Great Property Management Solution
Great Property Management Solution
Pros
Hemlane is exceptional due to its ease of use, affordability and extensive feature set. Additionally the support team is outstanding.
Cons
I really wish it would stay logged in on my browser and phone so that I don't have to enter my login information every time I want to access it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Real Estate, 1-10 employees
More than a year
Jun 15, 2022
Small Landlords Need Hemlane
Small Landlords Need Hemlane
Pros
Automation is key for scalability and staying organized. The good thing is that Hemlane provide this without trying us to do too much too quickly. I highly recommend Hemlane to all my clients especially small landlords who will find this software indispensable.
Cons
The user experience for rental payments can sometimes be challenging. Its not always easy to see who has paid what for each month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Real Estate, 1-10 employees
Less than 6 months
May 16, 2022
Excelente software
Excelente software
Pros
I really like being able to view my monthly payments, tenant information and having a platform for maintenance issues. The ability to hide comments from tenants and receive a daily recap of correspondence is especially valuable.
Cons
Honestly, I can't think of anything that I don't like about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Sports, 1-10 employees
More than a year
Mar 27, 2022
Great experience!
Great experience!
Pros
Although I have only been using Hemlane for less than 6 months. I am particularly impressed with the Dashboard. It provides a quick overview of outstanding tasks, property statistics and convenient links to frequently used areas of the site.
Cons
In my honest review I haven't found anything that I dislike about Hemlane. They have fulfilled all of my requests
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maddie
Marketing and Advertising, 500+ employees
Less than 6 months
Mar 02, 2022
Hemlane Review
Hemlane Review
Pros
The standout aspects of Hemlane for me are the excellent customer support and comprehensive documentation. Managing properties online and accessing reports is incredibly straightforward.
Cons
What bothered me about Hemlane is that I encountered many issues when navigating between different tabs. Other than that I have had a positive experience using Hemlane.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Gouri
Information Technology and Services, 500+ employees
Less than a year
Feb 14, 2022
Good enough
Good enough
Pros
Hemlane allows tenants to call for maintenance directly relieving me of the need to handle those calls personally.
Cons
I am very disappointed with the lack of communication from Hemlane to service professionals.
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Reese
Real Estate, 1-10 employees
Less than a year
Feb 01, 2022
Great alternative to brick-and-mortar property management companies
Great alternative to brick-and-mortar property management companies
Pros
The ease of use, online functionality, modern design and interface of Hemlane are noteworthy. With repairs and emergencies handled through the platform we no longer have to worry about managing them separately.
Cons
It would be great to have a single place to have and manage all uploaded documents. Currently they are scattered across different locations. I prefer a file hierarchy which is more familiar and simpler for me.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonny
Real Estate, 1-10 employees
Less than 6 months
Oct 17, 2021
Hemlane - Yes, You Can Manage Your Properties
Hemlane - Yes, You Can Manage Your Properties
Pros
The software is extremely user friendly and tenants love it. The intuitive options make it so easy to navigate. and the professional and prompt customer support is highly commendable.
Cons
I haven't come across anything majorly problematic. Sometimes the maintenance response can be a bit slow but that is usually because they're coordinating between myself, the tenant and the repair organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Jul 18, 2021
So Easy and Comprehensive
So Easy and Comprehensive
Pros
Hemlane has made property management incredibly easy. It allws to manage Everything in one place and tenants have a user friendly way to contact us or submit maintenance requests. The secure bank deposits for rent collection are an added bonus.
Cons
We have the mid priced plan and it requires us to provide our own list of repair people. It would be fantastic if Hemlane had a list of approved vendors they could recommend.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Real Estate, 1-10 employees
Less than 6 months
Jun 23, 2021
Hemlane initial review 6-15-2021
Hemlane initial review 6-15-2021
Pros
Hemlane is an absolutely amazing property management software for self management, saving both time and money. especially for landlords starting out. It simplifies property management tasks significantly.
Cons
A few of the tenant processing features could use some cleaning up and simplification. They are actively taking feedback and providing updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than 6 months
Jun 21, 2021
Great Customer Service and Onboarding
Great Customer Service and Onboarding
Pros
Hemlane offers top notch services in the realm of property management software. The pricing falls within a reasonable range delivering great value for the cost. When I acquired a property with a tenant whose contact information was incorrect, Hemlane provided valuable resources to onboard the tenant and made the software incredibly user friendly.
Cons
The price could be a bit more affordable. Currently their largest option costs $40 per unit per month. Normally that would be very competitive but since I invest in lower income housing, it becomes closer to the 8 to 10% that a typical property manager would charge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dillon
Real Estate, 1-10 employees
Less than 6 months
May 13, 2021
Hemlane Review
Hemlane Review
Pros
One of the aspects I really appreciate is the ability to effortlessly advertise available apartments on multiple platforms with just a click of a button. Within a couple of days we receive a substantial number of qualified applicants and our units are usually rented out within a week. Another fantastic feature is the ease of sending mass messages to all tenants or quickly contacting an individual tenant. This feature has been incredibly helpful for managing maintenance and work orders.
Cons
Some of the financial aspects were difficult to figure out and can still be challenging. Reconciling Hemlane payments to the bank and QuickBooks can be tough at times. It would be nice if there was a way to link everything together so I wouldn't have to search for each payment reference number.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peyton
Real Estate, 1-10 employees
Less than a year
Feb 25, 2021
A huge step forward for managing rental properties
A huge step forward for managing rental properties
Pros
If I were to design a software and system for my own needs it would be very similar to Hemlane. It is incredibly easy to get started with, yet highly customizable. The support team is truly excellent.
Cons
Apart from a few UI tweaks I did like to see it would be great if the accounting side integrated directly with my bank, allowing Hemlane to serve as my accounting solution. Apparently they are working on this!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Feb 21, 2021
Hemlane is Great
Hemlane is Great
Pros
Online payments and the maintenance features available on Hemlane are absolutely vital.
Cons
I wish there was an option to target specific sites when advertising listings. Currently the software mass advertises vacancies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ross
Real Estate, 1-10 employees
More than a year
Feb 19, 2021
Happy with Hemlane
Happy with Hemlane
Pros
Hemlanes Maintenance Option is a game changer for me. When I am out of the office, they handle maintenance requests and I only pay for this additional service when I activate it. The new marketing platform on Hemlane is also fantastic providing me with a convenient way to advertise my rentals.
Cons
Hemlane has already addressed my issues such as the multiple steps required to send payments to owners
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Penny
Real Estate, 1-10 employees
Less than a year
Feb 15, 2021
Filters
Excellent Real Estate Management company
Excellent Real Estate Management company
Pros
It provides more leads on potential tenants for rentals and the portal is easy to navigate and user friendly.
Cons
The onboarding process for new users took a bit longer than expected
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sai Ramya
Individual & Family Services, 1-10 employees
Less than 6 months
Nov 03, 2023
A Valuable Resource to Property Managers
A Valuable Resource to Property Managers
Pros
What I really like the most about Hemlane is how it relieves so much pressure from my daily business operations. It takes care of rent collection and deposits them into my bank account, without me having to constantly remind my tenants. Hemlane handles late payments, allowing me to maintain a professional distance from my tenants. This saves my sanity. Additionally whenever I have a question or need help with tenant settings, their prompt and helpful customer support is always there for me.
Cons
I have had a very positive overall experience. There is nothing negative to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Real Estate, 1-10 employees
Less than a year
Nov 01, 2023
Great software for rentals!
Great software for rentals!
Pros
I love the simplicity of using this product along with its storage capacity and alerts. Its fantastic that I can customize my own applications and tailor the product to my needs.
Cons
I believe the support could use some improvement.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Pamela
Real Estate, 1-10 employees
Less than a year
Nov 01, 2023
Best software out there.
Best software out there.
Pros
The product is user friendly and the staff is excellent when it comes to addressing any questions. It works flawlessly.
Cons
It would be great to have a mobile app to make it a complete package.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawn
Real Estate, 1-10 employees
Less than a year
Sep 06, 2023
Hemlane is good for the price
Hemlane is good for the price
Pros
It's quite user friendly. The automatic billing feature is the best.
Cons
I am unsure how to customize the application for tenants or how to split utility bills among tenants in a building.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stanley
Real Estate, 1-10 employees
More than a year
Sep 04, 2023
I don't feel like I'm self-managing
I don't feel like I'm self-managing
Pros
I have been using the system for over a year and Hemlanes service coordinators have always made me feel like they are part of my team. They play a key role in ensuring our tenants and properties are well taken care of giving me confidence and peace of mind.
Cons
This may sound a bit picky but the reporting could be slightly improved. Again this is just a minor preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Real Estate, 1-10 employees
Less than a year
Aug 15, 2023
Recent adopter
Recent adopter
Pros
It helps with maintenance management and leasing assistance.
Cons
I have a property with four renters who pay separately some through Hemlane and some offline. Managing the accounting and financials for this situation has been a bit tricky.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Robert
Real Estate, 1-10 employees
Less than 6 months
Aug 13, 2023
Hemlane Just Works
Hemlane Just Works
Pros
Gone are the days of personally collecting rent payments door to door. thanks to the online payment portals.
Cons
It would be helpful to have pre made leases with legally binding e signatures that could be exchanged within the software portal.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Quentin
Investment Management, 1-10 employees
Less than 6 months
Aug 08, 2023
Hemlane is an Amazing product!
Hemlane is an Amazing product!
Pros
The customer service is exceptional. The software is simple and easy to use. Most importantly my clients love it
Cons
So far, I haven't encountered any issues. They do an amazing job and any problems I have had were due to user error.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeannine
Real Estate, 1-10 employees
Less than a year
Aug 05, 2023
Hemlane is a good product
Hemlane is a good product
Pros
The lease tracking is excellent providing a relatively seamless way for tenants to pay electronically.
Cons
In the Financials section I would like to have the option to view outstanding items for the current month without needing to apply filters.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Juan
Real Estate, 1-10 employees
Less than a year
Jul 27, 2023
Lots of leads fast and notifications
Lots of leads fast and notifications
Pros
I was very happy by the immediate influx of leads and the notification system whenever someone showed interest in a viewing. The tenant tracking system also worked smoothly and was easy to follow.
Cons
Some of the features were a bit difficult to locate in the start.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Felipe
Real Estate, 1-10 employees
Less than 6 months
Jul 16, 2023
Good all-in-one package
Good all-in-one package
Pros
It allows self management, helping me to avoid troublesome property managers. The support from the team has been exceptional and the founder is dedicated to building an outstanding team. If there are any trouble she takes charge and resolves them promptly. Top notch service.
Cons
I wish there was a mobile app for iOS/Android. Sometimes navigating non standard issues like pre payment of rent can be confusing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Craig
Real Estate, 1-10 employees
Less than a year
Jul 14, 2023
I love hemlane
I love hemlane
Pros
The software is a must have due to its ease of use and cost effectiveness, also other valuable features.
Cons
There is nothing to complain about. The software has everything I need as a property owner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devang
Real Estate, 1-10 employees
Less than a year
Jul 02, 2023
Hemlane is a crucial "member" of our team.
Hemlane is a crucial "member" of our team.
Pros
The platform is user friendly offers clarity and practicality. The website layout is well designed and the credit reports and background checks tool is beneficial. The customer service is responsive.
Cons
It would be beneficial if Hemlane provided more flexibility in the automatic questionnaires sent to prospective tenants during the initial inquiry. Users should be able to customize those initial questions. For example the question about having a "pet" can be misleading since service animals are not considered pets. This could lead some prospective tenants to lie about having a service animal when they are actually trying to sneak in a pet. A better question would be What animals do you have?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pablo
Real Estate, 1-10 employees
More than a year
Jul 01, 2023
Great online app
Great online app
Pros
I honestly don't know what I would do without Hemlane. Its great for tracking maintenance requests, rent payments, leasing and more.
Cons
At the moment I cannot think of anything negative to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darren
Real Estate, 1-10 employees
More than a year
Jun 25, 2023
Robust while easy to use
Robust while easy to use
Pros
Its ease of use and value are remarkable. Setting it up was effortless.
Cons
The lack of ability to perform bank reconciliations is a drawback for me
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
John
Real Estate, 1-10 employees
Less than a year
Jun 23, 2023
Hemlane is what all other property management softwares should be looking to replicate.
Hemlane is what all other property management softwares should be looking to replicate.
Pros
Its easy to use and intuitive making it convenient for tenants. The customer service is truly exceptional.
Cons
Currently I cannot think of any issues. I have been using the service for about two years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javier
Real Estate, 1-10 employees
Less than a year
Jun 21, 2023
Recommend to other landlords
Recommend to other landlords
Pros
The user friendliness is remarkable and the Hemlane team and customer service are consistently helpful, addressing any concerns or problems I encounter.
Cons
It would be helpful to have slightly more detailed credit and background check reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karin
Real Estate, 1-10 employees
More than a year
Jun 21, 2023
Best Property Management tool
Best Property Management tool
Pros
The standout feature for me is the exceptional tech support. The staff is well informed, easily accessible, friendly and always resolves my issues and queries promptly.
Cons
Technical support is not available during evenings and weekends but it's not a major concern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Real Estate, 1-10 employees
More than a year
Jun 19, 2023
Hemlane is one of a kind
Hemlane is one of a kind
Pros
Hemlane offers a comprehensive end to end property management solution that revolutionizes remote management.
Cons
There is an opportunity to enhance the integration capabilities with other software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ananeya
Real Estate, 1-10 employees
More than a year
Jun 18, 2023
Helped Improve My Rent Collection
Helped Improve My Rent Collection
Pros
The top features for me are Maintenance support as I needed assistance in managing maintenance issues and Hemlane provides the help I require. Rent collection, Since switching to Hemlane my tenants pay me ten days earlier than before.
Cons
The performance of the website could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vijay
Real Estate, 1-10 employees
Less than 6 months
Jun 17, 2023
Hemlane providing great services
Hemlane providing great services
Pros
Hemlane has proven to be an easy to use solution for online property management. It greatly assists with reminders for lease expiration, rent collection and deposits, as well as providing daily updates on maintenance activities. Managing properties remotely becomes very easy with this service and I highly recommend it to homeowners in need of such services.
Cons
Currently I can't think of any issues but I will update here if I encounter any.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rajendra
Computer Software, 1-10 employees
More than a year
Jun 15, 2023
Excellent product, facilitates all aspects of property management
Excellent product, facilitates all aspects of property management
Pros
Tenants find it easy to navigate. It takes care of all aspects of property management. I love that I don't have to deal with money directly and all documents are stored in the right place. Its also useful for tenant screening.
Cons
The integration with Zillow could be improved and a mobile app for tenants would be beneficial. It seems that some tenants have difficulty finding the property guide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Real Estate, 1-10 employees
More than a year
Jun 13, 2023
Property Management
Property Management
Pros
The usability is impressive and the teams responsiveness and assistance are priceless.
Cons
Oh my goodness the number of emails I receive is overwhelming. However I understand the necessity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gino
Real Estate, 1-10 employees
Less than a year
Jun 11, 2023
Love Hemlane
Love Hemlane
Pros
Hemlane offers a convenient online platform for rent collection along with enhanced support for repairs and maintenance, a network of marketing tools all at a competitive price.
Cons
I really wish there was a feature to store private notes about a property.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Real Estate, 1-10 employees
More than a year
Jun 09, 2023
Love this PM platform
Love this PM platform
Pros
Having a centralized space for messages, rent and maintenance is very helpful.
Cons
Well i don�t have an issues but I would like to say that i could definitely use some guidance on the accounting aspect so that I can utilize it more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
william
Real Estate, 1-10 employees
More than a year
Jun 02, 2023
Best way to dive into real estate without paying for professional management
Best way to dive into real estate without paying for professional management
Pros
The maintenance tracking and coordination are exceptional and the cost is well worth it.
Cons
Managing the financials can be a bit challenging. Ideally it should sync with my bank and credit card accounts. Currently I use Stessa for my financial management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Real Estate, 1-10 employees
Less than a year
Jun 01, 2023
Awesome Customer Service
Awesome Customer Service
Pros
The prompt response and support they provide are commendable.
Cons
It would be great to have the option to conduct inspections within the application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javier
Consumer Services, 1-10 employees
Less than 6 months
Jun 01, 2023
Hemlane
Hemlane
Pros
I appreciate that my tenants can contact Hemlane for repairs, and they can coordinate with repair services on my behalf.
Cons
Hopefully in the future they can assist with tenant move out renovations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Real Estate, 1-10 employees
Less than 6 months
Jun 01, 2023
Easy to Use, Customer Support exceptional good
Easy to Use, Customer Support exceptional good
Pros
The customer support with live technicians available. it ensures that any glitches are promptly addressed.
Cons
The reports cannot be arranged in unit order (101-183) and late fees should be able to be levied at the end of the business day on the third day not before (after 5:30 PM).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacob
Hospitality, 1-10 employees
Less than a year
Mar 03, 2023
Hemlane software application
Hemlane software application
Pros
I like that the software has received positive reviews online although I now realize some may have been paid or fake. Nonetheless the variety of options they offer is fantastic. The ability to speak with someone directly for issue resolution is a great aspect of their overall service. Furthermore, they are responsive via email and even leave voicemails with marketing information and contact details.
Cons
They don't provide any guidance on how to use the app. You have to figure everything out yourself and it feels like they deliberately want to mislead landlords. They require you to subscribe to their highest plan to access their real estate agent services which is misleading. They don't explain that an agent will not be involved when showing your property if you use their lockbox. They also don't allow you to remove your payments and try to charge your bank account first to avoid chargebacks. Their attitude seems moody and annoyed when you call them with problems or questions. They are uncooperative in case of misunderstandings.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
7
Nathaniel
Real Estate, 1-10 employees
Less than 6 months
Jan 06, 2023
Hemlane is #1 solution for self managing landlords period
Hemlane is #1 solution for self managing landlords period
Pros
Hemlane excels in making rent collection easy, providing a tenant portal and offering superb customer support for maintenance tickets. The user interface is excellent and these are some of the pros I have observed. I have yet to explore the marketing features.
Cons
I believe there are better accounting solutions available for tracking property income and expenses such as Stessa. Additionally the billing method of Hemlane is quite difficult to comprehend. They seem to find it easy, but it's not as straightforward as other subscription websites.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dror
Real Estate, 1-10 employees
More than a year
Dec 05, 2022
Great for first time landlords!
Great for first time landlords!
Pros
Having a dedicated Hemlane representative to guide and assist during the initial weeks of platform onboarding is priceless.
Cons
So far I haven't had any negative experiences. The platform even provides comparable property information within your area so you can determine if your property is above, below or at market value.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Military, 1-10 employees
Less than a year
Dec 04, 2022
Great long-term PM softwware
Great long-term PM softwware
Pros
This software provides a detailed property management solution without overwhelming with unnecessary features ensuring its effectiveness.
Cons
There was no one to guide me through the setup process. Although it was easy to do on my own it would have been nice to have some assistance to maximize efficiency. For example setting up a multi unit property as individual units instead of separate properties.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Toby
Real Estate, 1-10 employees
More than a year
Aug 08, 2022
Hemlane Review
Hemlane Review
Pros
Hemlane is a game changer for smaller real estate companies like ours. With under 50 properties we rely on Hemlanes plethora of fantastic features to stay connected with our tenants, process their payments online, assign and track work orders and upload important documents. The convenience and efficiency it brings to property management are unparalleled. What truly sets Hemlane apart is their amazing support staff. Whenever I have a question they are quick to respond, and if I can't reach them right away, they always call me back the same day. The tech team is friendly, knowledgeable, and a pleasure to interact with. Hemlane has truly transformed our property management experience, and I can't recommend it enough.
Cons
It does require some effort to switch platforms and transfer everything over. I have also encountered some difficulties with "older" tenants who are not very familiar with computers when setting up their online rent payments. However they always manage to get it done. If needed I refer them to the support team for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Wendy
Real Estate, 1-10 employees
More than a year
Jul 13, 2022
Great Property Management Solution
Great Property Management Solution
Pros
Hemlane is exceptional due to its ease of use, affordability and extensive feature set. Additionally the support team is outstanding.
Cons
I really wish it would stay logged in on my browser and phone so that I don't have to enter my login information every time I want to access it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Real Estate, 1-10 employees
More than a year
Jun 15, 2022
Small Landlords Need Hemlane
Small Landlords Need Hemlane
Pros
Automation is key for scalability and staying organized. The good thing is that Hemlane provide this without trying us to do too much too quickly. I highly recommend Hemlane to all my clients especially small landlords who will find this software indispensable.
Cons
The user experience for rental payments can sometimes be challenging. Its not always easy to see who has paid what for each month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Real Estate, 1-10 employees
Less than 6 months
May 16, 2022
Excelente software
Excelente software
Pros
I really like being able to view my monthly payments, tenant information and having a platform for maintenance issues. The ability to hide comments from tenants and receive a daily recap of correspondence is especially valuable.
Cons
Honestly, I can't think of anything that I don't like about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Sports, 1-10 employees
More than a year
Mar 27, 2022
Great experience!
Great experience!
Pros
Although I have only been using Hemlane for less than 6 months. I am particularly impressed with the Dashboard. It provides a quick overview of outstanding tasks, property statistics and convenient links to frequently used areas of the site.
Cons
In my honest review I haven't found anything that I dislike about Hemlane. They have fulfilled all of my requests
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maddie
Marketing and Advertising, 500+ employees
Less than 6 months
Mar 02, 2022
Hemlane Review
Hemlane Review
Pros
The standout aspects of Hemlane for me are the excellent customer support and comprehensive documentation. Managing properties online and accessing reports is incredibly straightforward.
Cons
What bothered me about Hemlane is that I encountered many issues when navigating between different tabs. Other than that I have had a positive experience using Hemlane.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Gouri
Information Technology and Services, 500+ employees
Less than a year
Feb 14, 2022
Good enough
Good enough
Pros
Hemlane allows tenants to call for maintenance directly relieving me of the need to handle those calls personally.
Cons
I am very disappointed with the lack of communication from Hemlane to service professionals.
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Reese
Real Estate, 1-10 employees
Less than a year
Feb 01, 2022
Great alternative to brick-and-mortar property management companies
Great alternative to brick-and-mortar property management companies
Pros
The ease of use, online functionality, modern design and interface of Hemlane are noteworthy. With repairs and emergencies handled through the platform we no longer have to worry about managing them separately.
Cons
It would be great to have a single place to have and manage all uploaded documents. Currently they are scattered across different locations. I prefer a file hierarchy which is more familiar and simpler for me.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonny
Real Estate, 1-10 employees
Less than 6 months
Oct 17, 2021
Hemlane - Yes, You Can Manage Your Properties
Hemlane - Yes, You Can Manage Your Properties
Pros
The software is extremely user friendly and tenants love it. The intuitive options make it so easy to navigate. and the professional and prompt customer support is highly commendable.
Cons
I haven't come across anything majorly problematic. Sometimes the maintenance response can be a bit slow but that is usually because they're coordinating between myself, the tenant and the repair organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Jul 18, 2021
So Easy and Comprehensive
So Easy and Comprehensive
Pros
Hemlane has made property management incredibly easy. It allws to manage Everything in one place and tenants have a user friendly way to contact us or submit maintenance requests. The secure bank deposits for rent collection are an added bonus.
Cons
We have the mid priced plan and it requires us to provide our own list of repair people. It would be fantastic if Hemlane had a list of approved vendors they could recommend.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Real Estate, 1-10 employees
Less than 6 months
Jun 23, 2021
Hemlane initial review 6-15-2021
Hemlane initial review 6-15-2021
Pros
Hemlane is an absolutely amazing property management software for self management, saving both time and money. especially for landlords starting out. It simplifies property management tasks significantly.
Cons
A few of the tenant processing features could use some cleaning up and simplification. They are actively taking feedback and providing updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than 6 months
Jun 21, 2021
Great Customer Service and Onboarding
Great Customer Service and Onboarding
Pros
Hemlane offers top notch services in the realm of property management software. The pricing falls within a reasonable range delivering great value for the cost. When I acquired a property with a tenant whose contact information was incorrect, Hemlane provided valuable resources to onboard the tenant and made the software incredibly user friendly.
Cons
The price could be a bit more affordable. Currently their largest option costs $40 per unit per month. Normally that would be very competitive but since I invest in lower income housing, it becomes closer to the 8 to 10% that a typical property manager would charge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dillon
Real Estate, 1-10 employees
Less than 6 months
May 13, 2021
Hemlane Review
Hemlane Review
Pros
One of the aspects I really appreciate is the ability to effortlessly advertise available apartments on multiple platforms with just a click of a button. Within a couple of days we receive a substantial number of qualified applicants and our units are usually rented out within a week. Another fantastic feature is the ease of sending mass messages to all tenants or quickly contacting an individual tenant. This feature has been incredibly helpful for managing maintenance and work orders.
Cons
Some of the financial aspects were difficult to figure out and can still be challenging. Reconciling Hemlane payments to the bank and QuickBooks can be tough at times. It would be nice if there was a way to link everything together so I wouldn't have to search for each payment reference number.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peyton
Real Estate, 1-10 employees
Less than a year
Feb 25, 2021
A huge step forward for managing rental properties
A huge step forward for managing rental properties
Pros
If I were to design a software and system for my own needs it would be very similar to Hemlane. It is incredibly easy to get started with, yet highly customizable. The support team is truly excellent.
Cons
Apart from a few UI tweaks I did like to see it would be great if the accounting side integrated directly with my bank, allowing Hemlane to serve as my accounting solution. Apparently they are working on this!
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Feb 21, 2021
Hemlane is Great
Hemlane is Great
Pros
Online payments and the maintenance features available on Hemlane are absolutely vital.
Cons
I wish there was an option to target specific sites when advertising listings. Currently the software mass advertises vacancies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ross
Real Estate, 1-10 employees
More than a year
Feb 19, 2021
Happy with Hemlane
Happy with Hemlane
Pros
Hemlanes Maintenance Option is a game changer for me. When I am out of the office, they handle maintenance requests and I only pay for this additional service when I activate it. The new marketing platform on Hemlane is also fantastic providing me with a convenient way to advertise my rentals.
Cons
Hemlane has already addressed my issues such as the multiple steps required to send payments to owners
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Penny
Real Estate, 1-10 employees
Less than a year
Feb 15, 2021