OPERA Cloud Property Management Reviews

Pros

What stands out is how user-friendly it is. Also the setup for handling reservations, check-in, check-out, billing and commission management is easy and clear.

Cons

I noticed that the available updates tend to be very large.

Pros

It really stands out for how easy it is to use. The system feels very accessible and clear whether I'm handling reservations, check in, check out, billing or commission management.

Cons

The updates it comes with are quite heavy.

Pros

It's a flexible piece of software that adapts well to different situations and getting familiar with its features doesn't take much effort.

Cons

The visual interface could be better and some of the menus can feel a bit confusing.

Pros

I've really appreciated how well this software adapts to different situations and learning how its features work hasn't been difficult at all.

Cons

The visual interface isn't the strongest part. Some of the menus can also feel a bit confusing.

Pros

From housekeeping and inventory to guest requests, this system keeps everything organized in one place. Setting up alerts for low stock and guest needs is easy and the full reservation flow can be tracked from booking all the way through checkout. It cuts down on paperwork which is better for the environment and automates a lot of staff tasks so daily operations feel much less stressful at the property. The automated reports also make it easier to see profit and loss clearly. On top of that the software support is very helpful and the online tutorials are a big plus.

Cons

Its cost is on the higher side, even though it does save a lot of time and effort overall. Also proper on site training is needed to get the most out of it. And when first-level support cannot fix an issue, the second-level support team can take a while to respond and resolve software-related problems.

Pros

From housekeeping and inventory to guest reservations this system keeps every part of the property organized in one place. Setting up alerts for low stock levels and guest requests is simple and the end to end visibility from booking through checkout is really helpful. It cuts down a lot on paperwork which is better for daily operations and the environment as well. A lot of staff tasks are automated so there is much less manual trouble around the property. The automated reports also make it easier to understand profit and loss and the support resources are solid especially the online tutorials.

Cons

Biggest downside is the cost since it is a bit expensive to use even though it does save a lot of time and effort in return. It also requires site training to get teams fully up to speed. Also second level support can be slow when the first support team is unable to resolve a software related issue.

Pros

The interface is understandable and in some areas it is fairly simple to set things up.

Cons

This system�seems completely unfamiliar with German umlauts. The reporting is very weak. For example, you can store mailing action codes but then you cannot really do anything useful with them. It is also impossible to build the usual rate structure properly because derived rates cannot be configured with different prices. Support is poor and extremely slow. The interface with Oxi is very prone to errors. They try to charge extra for everything and do not admit their own mistakes. Until a few weeks ago, it was not even possible to use a German date format on German stationery and the date still appeared in English. There are plenty of other issues as well.

Pros

The layout is understandable and setting certain things up is at least fairly simple.

Cons

Unfortunately this system has a long list of weak points. Handling German umlauts seems to be a foreign concept here. Reporting is very limited, for example you can store mailing action codes but then you can't really do anything useful with them. The usual rate structure can't be recreated properly because derived rates cannot be set up with different prices. Support is poor and extremely slow. The interface with Oxi is also very prone to errors. Apart from that they seem to charge extra for everything while refusing to acknowledge their own mistakes. Until a few weeks ago it wasn't even possible to display a German date format for German stationeries and the date stayed in English instead. And honestly there are still more issues beyond these.

Pros

It covers just about everything you'd need and the best part is that everything can be tracked clearly.

Cons

Getting fully automated auditing processes up and running is extremely difficult.

Pros

It covers pretty much everything you might need and every detail can be tracked clearly.

Cons

Getting fully automated auditing processes configured to run on their own is extremely difficult.

Pros

The real-time updates are a huge plus because they prevent our call centre from overbooking the hotel.

Cons

On the downside, logging in takes far too long and�the whole system�runs very slowly. We also keep running into issues with it disconnecting from the printer and support insists I must be changing settings, even though I wouldn't even know how to do that. It signs you out every 10 to 15 minutes which helps keep everything updated in real time but getting back in is endless. When you're standing there with guests waiting, having to log in again is incredibly frustrating.�This system�was meant to be an upgrade but to all of us it honestly is more like a downgrade.

Pros

The real time updates are a huge plus because they prevent our call centre from accidentally overbooking the hotel.

Cons

Logging in takes an incredibly long time and the whole system runs very slowly. We also keep running into ongoing issues where it disconnects from the printer and support keeps insisting that I'm changing settings even though I wouldn't even know how to do that. It signs you out every 10-15 minutes which helps keep everything current in real time but having to log back in over and over is really frustrating. When you're dealing with guests making them wait while the system loads is the last thing you need. This was meant to be an upgrade but everyone here feels like it ended up being more of a downgrade.

Pros

After more than four years of using Oracle PMS, I can say it has been very dependable in my work. I am currently a Front Office Supervisor with an international hotel group and I really haven't faced any serious problems or difficulties with it. It's also very simple to understand for new team members, so new joiners can pick it up without much trouble. The interface is user-friendly which makes daily tasks much more manageable. One thing I especially appreciate is how it lets staff generate reports based on specific needs. When I was working as a Night Auditor, I had to prepare a lot of reports for different departments and this software made that process much faster and less stressful. It also saves a lot of time and is very helpful when handling payments during both check-in and check-out.

Cons

There are no major issues with�the system�from my side. The only thing I have noticed is that sometimes it automatically changes the room type on a new reservation which can be a little inconvenient. Still, once you know�the system�well, it's not too hard to manage. Overall, it's a software we genuinely enjoy working with.

Pros

After more than four years of using this software I can say it has been very reliable in my work as a Front Office Supervisor with an international hotel group. I really haven't run into any serious problems or difficulties with it. The system is clear and user friendly which makes it very approachable for new team members as well. People can pick it up quickly and understand how to use it without much trouble. One of the most helpful parts is the reporting feature since staff can generate reports based on specific requirements. When I was working as a Night Auditor I regularly had to prepare many reports for different departments and this software made that process much faster and less stressful. It also saves a lot of time during check in and check out especially when handling payments.

Cons

There are no major issues with the system. The only thing I have noticed is that sometimes it automatically changes the room type on a new reservation. Still if you know the system well it is manageable. Overall it is a very dependable software and one that our team genuinely enjoys working with.

Pros

Being cloud-based means There is no need to spend money on costly hardware. It's also highly customizable and the UI/UX is much better than what I have seen in similar products. The documentation is very detailed and customer training can be scheduled whenever needed.

Cons

The pricing is quite high for smaller properties. There are also a few features that don't really get used in day-to-day business situations. On top of that smaller properties seem to receive less attention when they need support compared to larger ones.

Pros

Moving to Opera Cloud PMS has been a big plus because we no longer have to maintain an on-premise server ourselves.

Cons

There are still times where the interface with other hotel systems, such as POS Simphony, can be challenging.

Pros

Being cloud based is a big advantage since there's no need to spend money on expensive hardware. The system is also highly customizable which makes it easier to adapt to different property needs. Compared with other products the UI/UX feels much better and more modern. The documentation is very comprehensive and it's helpful that customer training can also be arranged whenever needed.

Cons

Biggest downside is the price especially for smaller properties where it can feel too expensive. There are also a few features that don't really get used in daily business scenarios. Also smaller properties seem to receive less attention when they need support compared with larger ones.

Pros

Switching to this software has been a big plus since we no longer have to maintain an on premise server ourselves.

Cons

At times there are still interface issues when connecting with other hotel systems especially POS Simphony.

Pros

There is a lot packed into this system such as lots of data points, an almost endless range of reports and it delivers strong value while running quickly. It works well across multiple layers of hotel operations, giving front desk teams and other staff the tools they need day to day, while also giving management plenty to review and analyze.

Cons

It definitely requires more staff training and the frequent pop-ups can interrupt service when helping guests. That said, once the team gets familiar with it, the workflow can be streamlined much better.

Pros

At Hotel Sarina I am not using it right now but I previously worked at a chain hotel where OPERA was the system we used, so I already have hands-on experience with it.

Cons

Since I have worked with�this software�before, I am familiar with how seamlessly it runs. It's very user-friendly and there are plenty of tutorials online that help solve issues whenever something comes up. So no cons to share!