Last Updated
Overview
OPERA Cloud Property Management software provides a centralized, cloud-based platform to optimize and innovate hotel operations, putting the guest experience first. Despite limited browser compatibility, its comprehensive functionality and robust API integration capabilities justify the strategic investment.
Overall Rating
Based on 58 users reviews
4.1
Rating Distribution
Positive
71%
Neutral
22%
Negative
7%
Starting Price
Custom
OPERA Cloud Property Management Specifications
- Maintenance Requests
- Property Accounting
- Expense Tracking
- Reporting And Analytics
What Is OPERA Cloud Property Management?
OPERA Cloud Property Management Software is an award-winning solution designed to unify and automate hotel operations. This platform allows hoteliers to centralize all relevant data, which accelerates check-in and checkout processes and streamlines essential housekeeping tasks, improving business efficiency. OPERA Cloud Property Management features enable the staff to deliver personalized experiences and manage operations at every touchpoint, from the front desk to the hotel grounds.
OPERA Cloud Property Management Pricing
OPERA Cloud Property Management Integrations
Who Is OPERA Cloud Property Management For?
OPERA Cloud Property Management is ideal for a wide range of industries and sectors, including:
- Luxury resorts
- Large-scale casinos
- Hotel chains
- Boutique hotels
- Limited-service properties
- Independent hoteliers
- Cruise lines
Is OPERA Cloud Property Management Right For You?
If you run a hotel or resort (or manage a group of properties) that needs centralized data, automation, and strong guest-insight features, this software delivers. Its standout is the unified platform that makes workflows smoother—from reservations to loyalty programs—while improving guest experience with personalized touches.
Still doubtful if OPERA Cloud Property Management is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
OPERA Cloud Property Management Features
Simplified Reservation
This intuitive user experience is designed specifically for call center staff, enabling faster and more accurate reservation processing. This leads to greater revenue generation across the entire property, as it helps convert inquiries into confirmed bookings and maximizes inventory use through real-time rate updates.
Increased Sales Effectiveness
The platform helps increase sales effectiveness by allowing account managers and sales staff to set and compare KPIs and track account performance. Its AI-driven upsell functionality also empowers staff to present personalized offers to guests at key touchpoints, which drives ancillary revenue and enhances the overall guest experience.
Channel Management
With unprecedented connectivity between OPERA Cloud and distribution channels, hotels can manage all channel-related tasks from a single system. This unified approach allows properties to determine which product and pricing to deliver to each target market, ensuring consistency and accuracy across all platforms.
Loyalty
The platform strengthens brand loyalty by offering a customizable, dynamic loyalty solution that helps attract and retain guests. By centralizing all hotel customer data, properties can reward their guests with personalized offers and promotions, ultimately delivering a better guest experience and fostering long-term retention.
Pros And Cons of OPERA Cloud Property Management
Pros
Quick training for new hires and teams
Streamlines reservations and event management
Centralized guest profiles and reporting
Cons
System can be slow and prone to downtime
Accepts duplicate entries without warnings
OPERA Cloud Property Management Reviews
Total 58 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars17%
3
Stars17%
2
Stars5%
1
Stars7%
Share your experience
, 11-50 employees
More than a year
“Modern cloud access and live updates”
Pros
Something that really stood out with it was how accessible it felt along with its modern looking interface. Since it runs in the cloud I could get to it from pretty much anywhere and the real time updates between departments helped daily operations run more efficiently while cutting down on communication gaps.
Cons
The part I was less happy with was the occasional lag in the browser plus the limited customization options. There was also a some difficulty initially so staff needed extra training especially when some workflows didn't feel accessible right away.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
, 51-100 employees
More than a year
“user friendly interface with integrations”
Pros
One thing I appreciate about this software is its user friendly interface especially the interface module that connects and integrates well with a variety of third party vendor products.
Cons
Since the product is still fairly new it hasn't completely worked out all the bugs yet. Every so often users also have to deal with downtime when maintenance updates and bug fixes are being rolled out.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Hospitality, 11-50 employees
More than a year
“Modern cloud access anywhere”
Pros
Having OPERA Cloud PMS available in the cloud was a big advantage and the updated interface felt much more modern than older systems. Being able to access it from anywhere made daily work more convenient, while real-time updates between departments helped keep operations organized and cut down on communication gaps.
Cons
The browser performance could be a bit slow which was frustrating during busy moments. Customization options also felt somewhat limited and there was definitely a learning curve that meant extra staff training was needed especially when certain workflows were not immediately easy to understand.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
Does OPERA Cloud Property Management have a mobile app?
No, it does not have a mobile application.
What types of pricing plans does OPERA Cloud Property Management offer?
OPERA Cloud Property Management pricing is tailored to the specific needs of your business. You can obtain an OPERA Cloud Property Management cost plan that aligns perfectly with your operational requirements and budget.
What other apps does OPERA Cloud Property Management integrate with?
Information about third-party integrations for this software has not been provided by the vendor.
Does OPERA Cloud Property Management offer an API?
Information about an OPERA Cloud Property Management API is not available.
What language does OPERA Cloud Property Management support?
It is available in several different languages such as English, French and Spanish.
What level of support does OPERA Cloud Property Management offer?
OPERA offers support via an online chat option and on the phone.
Who are the typical users of OPERA Cloud Property Management?
OPERA Cloud Property Management is well-suited for a variety of hospitality sectors, including luxury resorts, large-scale casinos, hotel chains, boutique hotels, limited-service properties, independent hoteliers, and cruise lines.